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The good, the bad, and the ugly - discover what customers are saying about BikeSomeWhere

Welcome to our customer reviews and complaints page for BikeSomeWhere. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with BikeSomeWhere.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used BikeSomeWhere's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with BikeSomeWhere, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with BikeSomeWhere. Your feedback is an important part of our community and will help others make informed decisions.

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2:08 pm EDT

BikeSomeWhere Worst customer service

I ordered a bike helmet on May 25 for a bike trip starting June 16. On 5/26 I got an order confirmation. I never heard from them again. I called twice and emailed twice the first week of June asking them what happened. Nobody called me back, but a couple days later I got an email saying my order would be shipped Fri 6/11. When I did not receive shipping confirmation Fri I emailed them and said if they shipped it Mon it would have to be overnight so I could get it before I left. They shipped it Mon UPS ground, due for delivery 6/21, 5 days after I left. I called them again. First time someone answered the phone. I said I wanted to speak to a Customer Service Manager and he would not let me. I had them cancel the order and credit my card. They did not care about any details. Virtually nonexistent customer service.

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baxter65
Woodinville, US
Jan 09, 2011 10:04 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I ordered Pria bars from them, and the shipment was severely damaged. Not only that, but one box was open enough that I could see the bars inside. Each one had the end of the wrapper completely cut off. They still have not contacted me, and I am out over $150 for this order. No way are we going to risk eating these bars!

STAY AWAY FROM THIS COMPANY!

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7:23 am EST
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BikeSomeWhere Bad service

I received four pairs of DeFeet socks as a Christmas present, shipped from bikesomewhere.com. Unfortunately when I opened the box, I discovered all four pair were size small, instead of mediums. You wouldn't think it was a big deal, other than having to pay to ship them back to the dealer, right? They are a gift, who cares? Think again. I emailed [protected]@, and I was told DeFeet does not make sized medium socks. I thought this was a strange thing to say considering I have worn medium socks from DeFeet for years. They go as far as to embroider the sock size into the bottom of the sock. Further strange, the image they have of the SAME socks I had received as a gift, were DeFeet 'MD', or MEDIUMS, on their own website. Right there in plain sight, after telling me DeFeet doesn't make size mediums! I did more digging, and it turns out some socks are listed with correct size options (S, M, L) while others are incorrect at S/M and M/L. Roll your dice, because you will be gambling on what size socks you will get in the mail! Long story short, every time I emailed the [protected]@, this woman named Ellie kept changing her story about DeFeet sock sizes. She wouldn't admit the sizing in the website, S/M and M/L were in fact incorrect. Instead of offering to send a return label and offering a refund, I was asked to ship the socks back on my own tab and have them exchanged for size M/L. Would they be size large, or size medium? She couldn't tell me. BAD BUSINESS! If you see something suspicious on this site, double check before you place the order. This sock size mishap probably isn't the only mistake on the site.

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