Menu
Big Stock Photo
Big Stock Photo Customer Service Phone, Email, Contacts

Big Stock Photo
reviews & complaints

www.bigstockphoto.com
www.bigstockphoto.com

Learn how the rating is calculated

1.2 26 Reviews

Big Stock Photo Complaints Summary

0 Resolved
16 Unresolved
Our verdict: Engaging with Big Stock Photo at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
Verified
The authenticity of the customer service contact information for Big Stock Photo has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Big Stock Photo. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Big Stock Photo reviews & complaints 26

Filter reviews by rating
5
0 review
4
1 review
3
1 review
2
1 review
1
7 reviews
Sort by:

Newest Big Stock Photo reviews & complaints

ComplaintsBoard
T
3:27 am EDT

Big Stock Photo Shady business

I want to warn everybody about BigStockPhoto, better stay away from them, because they are scammers and not to be trusted.
I decided to try their service and signed up for a free trial. I used BigStockPhoto for maybe a week or two and decided to find another similar site. But the thing was that I forgot to cancel my subscription.
When I got charged I remembered about that. They charged me a monthly fee and I didn't even ask for refund, because that was my mistake. I only asked them to cancel my subscription, but they said that they'll cancel only after I pay for a full year. According to their rep I signed up for a 12 months plan and I could cancel my membership only after I pay for the whole plan! Are you kidding me? I never signed up for a year, I never even planned to stay with them for such a long time. Horrible nasty cheaters! I called my bank and cancelled my card only to save my money from BigStockPhoto. Don't use them!

Read full review of Big Stock Photo
Hide full review
ComplaintsBoard
K
1:33 am EST

Big Stock Photo Trial scam

I have the same problem as many others, I got into their free trial scam! I signed up for BigStockPhoto only because I wanted to see what this site was about and wanted to try it. I cancelled my subscription 2 days before the expiry date. I was shocked when I found out that my subscription was renewed! I contacted customer service to find out what was going on but they did not reply. When I checked the reviews I realized this whole thing was just a scam! Seriously, do not deal with BigStockPhoto! Even though I cancelled my free account they still charged me and there is no way to get a refund!

Read full review of Big Stock Photo
Hide full review
ComplaintsBoard
C
12:47 am EDT

Big Stock Photo Unauthorized charges!

They stole over $400 from me! I bought some pics from BigStockPhoto website and then I noticed that some money disappeared from my card! Next month the same thing happened and I called my bank and asked them to find out who was taking my money. That is how I found out that charges were made by BigStockPhoto. When I contacted them and asked for a refund, they refused and said that they did nothing wrong and that I subscribed myself. I had no idea about that! They were charging me for the last 11 months and after months of fighting they finally agreed to refund for one month only! What a joke! These guys still owe me and I will not give up until I get my money back!

Read full review of Big Stock Photo
Hide full review
ComplaintsBoard
R
6:25 am EDT

Big Stock Photo They started to charge me too early

I joined the website www.bigstockphoto.com and decided to try their plan. I subscribed for 10 days free trial, but when I wanted to cancel it, it turned out that they already started to take charges for me. I haven’t subscribed for the plan or anything else, but they simply started to charge me for nothing. I wonder if there are people, who face the same problems. What measures do you take in order to stop it?

Read full review of Big Stock Photo
Hide full review
ComplaintsBoard
P
4:53 am EDT

Big Stock Photo I wasted time on filling the form and completing the steps

People, beware and don’t waste your time on the website www.bigstockphoto.com. I filled the form and followed the steps on the website in order to get free stock photos, but it redirected me to another website and again the same steps and blah-blah. Not recommended website, ‘coz you won’t get anything for free. Stay away from them and don’t waste time. Post comment about your things with them.

Read full review of Big Stock Photo
Hide full review
ComplaintsBoard
B
10:39 am EDT

Big Stock Photo Their free trial is scam

I signed for 7 days free trial on the website www.bigstockphoto.com. I was really upset with this website, ‘coz they promised to provide 7 photos per day of any size, but I couldn’t get it. I tried to contact their customer services, but these jerks told me that they didn’t provide it for free trial. WTF? They lie and scam, and better don’t sign up for them. Total waste of time. Not recommended website, as well as post your comments and views about it.

Read full review of Big Stock Photo and 1 comment
Hide full review
1 comment
Add a comment
H
H
hec17
, US
Nov 22, 2017 2:45 pm EST

After the free trial and your agreement to $79 a month the honeymoon is over. They wouldn't give me a credit so I called Amex and charged back. I told them that I would do that if they couldn't find a resolution. They froze my account before this could be done. Terrible customer service. Do not fall into the trap we did. $158 for a total of about 15 pictures over two months and a complete waste of our time.

Big Stock Photo Customer Reviews Overview

Big Stock Photo is a popular stock photography website that offers a vast collection of high-quality images, vectors, and illustrations. The website has received numerous positive reviews from its users, highlighting its user-friendly interface, affordable pricing, and extensive library of images.

One of the most significant advantages of Big Stock Photo is its extensive collection of images, which includes over 100 million royalty-free images, vectors, and illustrations. Users can easily search for images using keywords, categories, or filters, making it easy to find the perfect image for any project.

Another advantage of Big Stock Photo is its affordable pricing, which offers flexible subscription plans and credit packages to suit different budgets and needs. Users can purchase credits or subscribe to monthly or annual plans, which offer significant discounts on image downloads.

Users have also praised the website's user-friendly interface, which is easy to navigate and allows for quick and efficient image searches. The website also offers a range of useful features, such as lightboxes, which allow users to save and organize their favorite images for future use.

Overall, Big Stock Photo is a highly recommended stock photography website that offers a vast collection of high-quality images, affordable pricing, and a user-friendly interface. Its positive reviews are a testament to its popularity and reliability in the stock photography industry.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Big Stock Photo customer service

Phone numbers

+1 (855) 272-5125 +1 (646) 794-1094 More phone numbers

Website

www.bigstockphoto.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Big Stock Photo?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Big Stock Photo Customer Service. Initial Big Stock Photo complaints should be directed to their team directly. You can find contact details for Big Stock Photo above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Big Stock Photo. Discuss the issues you have had with Big Stock Photo and work with their customer service team to find a resolution.