Big Tex Ford / Ripped Off
I went in on Wed, July 1st, 2009 to Big Tex Ford to look at a vehicle they advertised on their website. I had already filled out the credit application and received an approval.
When I got there, they claimed the only way I could get the vehicle I wanted was to use someone else's name. I did have a co-signer if necessary but they claimed it would have to be listed in their name only excluding me and they live out of state. This person agreed. I gave them a check for $1000 as a downpayment and left with the vehicle.
When the person who was going to sign for the vehicle received the paperwork, there were multiple, fraudulent statements listed including but not limited to: time of employment and income. The contract clearly states that signing this information, if it is incorrect, is punishable as a class 3 felony. The person, of course, refused to sign the documents. I questioned Justin Sage about this incorrect information listed and he claimed he knew nothing about it even though he is the gentleman that I sat with and is also the business manager. Makes me wonder what kind of business they are conducting.
On Thurs, July 9th, I drove the vehicle back to Big Tex Ford as Justin told me there would be no problem refunding my downpayment when he had a chance to look the vehicle over. I was then told by Will, the Sales Manager (I think) that a check would be ready in 24 hours and I could come and pick it up. I had to request something in writing to guarantee I would receive a refund. The next day I called Justin to make sure the check was ready and he claimed they could not issue the check until they received the paperwork back.
Today is Sat, July, 11th and I have contacted Big Tex Ford yet again to inquire about my refund. Now Will is telling me that it takes 10 business days before a refund can be issued because my check has to "clear". My check was withdrawn from my account on July 7th. He had already told me that the check had cleared through their accounting department at this point.
Now I am sitting with, what seems to be no recourse against a large company, with no property and no refund. Justin Sage and Will have done nothing but give me the run around with this deal and I would recommend no one use Big Tex Ford for any automotive needs whatsoever! They tried to get a deal done no matter who they put at risk as long as they weren't doing anything "illegal".