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1.6 111 Reviews

Big O Tires Complaints Summary

18 Resolved
93 Unresolved
Our verdict: With Big O Tires's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Big O Tires reviews & complaints 111

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10:40 am EDT

Big O Tires rip off

I went in to Big O Tires in Tempe last Thursday July 15th to get an oil change before I went out of town to San Diego for the weekend with my kids. I have a 2008 Saturn Outlook with 59, 000 miles. I got the oil change annd everything seemed good. I got in my car and started driving down the road and noticed that my temp guage was rising a bit and looked like the vehicle was running a little warm. I continued down the road and it stayed like that, so I called Big O and they said to bring it back. When I got there, they had to let it cool and then diagnose the problem. I didn't have time to wait so I got picked up and waited for their call. They called and said I needed a new radiator($750.00) and since they had the thing torn apart, they said I should also replace the thermostat($750.00, $1, 500.00 total)! This did not seem right with lower milage and I'm a price shopper, so I called a few friends for a referral and they sent me to Paul's Car Care in Chandler off of Arizona Avenue between Ray and Warner. They told me the radiator cap was loose and could have not been put on tightly from the oil change or it was malfunctioning. Either way, it was $73.00 and I was out the door! Shame on those guys at Big O who had 2-3 flunkies working on my car and couldn't analyze the problem, except for replacing the whole DAMN cooling system! Obviously it would run fine after that! I usually find the oil change coupons and go to the cheapest place for an oil change, but never again with these clowns. I little rule to live by with mechanics is find a little mom and pop shop where the owner is the head mechanic and you should be ok.

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11:06 am EDT
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Big O Tires they tried to rip me off for $1,500.00

I went in to Big O Tires in Tempe last Thursday July 15th to get an oil change before I went out of town to San Diego for the weekend with my kids. I have a 2008 Saturn Outlook with 59, 000 miles. I got the oil change annd everything seemed good. I got in my car and started driving down the road and noticed that my temp guage was rising a bit and looked like the vehicle was running a little warm. I continued down the road and it stayed like that, so I called Big O and they said to bring it back. When I got there, they had to let it cool and then diagnose the problem. I didn't have time to wait so I got picked up and waited for their call. They called and said I needed a new radiator($750.00) and since they had the thing torn apart, they said I should also replace the thermostat($750.00, $1, 500.00 total)! This did not seem right with lower milage and I'm a price shopper, so I called a few friends for a referral and they sent me to Paul's Car Care in Chandler off of Arizona Avenue between Ray and Warner. They told me the radiator cap was loose and could have not been put on tightly from the oil change or it was malfunctioning. Either way, it was $73.00 and I was out the door! Shame on those guys at Big O who had 2-3 flunkies working on my car and couldn't analyze the problem, except for replacing the whole DAMN cooling system! Obviously it would run fine after that! I usually find the oil change coupons and go to the cheapest place for an oil change, but never again with these clowns. I little rule to live by with mechanics is find a little mom and pop shop where the owner is the head mechanic and yiou should be ok.

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9:01 pm EDT
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Big O Tires overcharged and company refusing to respond

We think we were overcharged for a synthetic oil change. So about a month ago we called and got no help.
So we wrote a letter to the corporate office on May 19, 2010 and expressed our thoughts that we thought
we were overcharged by $25 to $40 and had never paid so much for that service before. To date, we have
heard nothing from them. We think they have a very poor customer service and are ignoring us. All they
had to do is have the courtesy to answer us "Yes" and make an adjustment or "No" and we would go elsewhere
for our oil changes in the future. They also failed to put the proper codes on our receipt and therefore we
were not able to use a rebate coupon to get a $25 rebate on our complete shock replacements that we got
at the same time.

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Mad custome 4665
, US
Feb 09, 2023 7:08 pm EST

I am being overcharged for a starter repair. I’m being charge $937 for a starter repair replacement. I think it’s unfair.

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Chris MC
Kentfield, US
Jun 17, 2010 9:18 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Also seeing your complain I can't help but comment. My mother visited Big O Tires possibly to get her tires replaced. They told her she needed to replace them asap and they where no good anymore. She then begin looking at different places to compare prices. She eventually went to Costco Tire Center and they told her she didn't did to replace the tires at all! They where in perfectly good condition and Big O Tires was trying to convenience her otherwise to make a quick buck.

Lesson was well learn, NEVER shop at Big O Tires again! Stay far, far away!

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6:14 am EST
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Big O Tires defective tires sold

I bot a 50k tire at the local Big O, which has become defective due to the tread separating from its casing.

I took it to the dealer, who only wanted to sell me a higher $ tire.

the dealer also refused to change the dud with my spare, also wanting to charge me a fee...even after selling me the defective tire.

NEVER BUY TIRES AT BIG O.

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11:06 am EST
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Big O Tires very bad experience

I recently had a very bad experience at this store. I have been a loyal Big O customer for years, and have gone to this particular location many times. This last time, however, when I went in to have a flat tire replaced (they have a great warranty, and replaced the tire for free), they "found" another problem with my car: apparently the CV boots on the front left and right axles were leaking. They showed me, and sure enough, there was grease coming out. Their estimate for the repair was $440. I told them I didn't want it fixed now, and that I may be back. I then took my car to a local, independent mechanic that I trust completely with all car matters. He called back a few hours later and said that he'd never seen anything like this - the CV boots were neatly severed, with no sign of wear and tear that could possibly lead to their failure. He showed them to me - sure enough, it was like they had been sliced with a razorblade, and there was no splattered grease, no wear, absolutely no evidence of a previous problem. My mechanic replaced the CV boots for $284. I will never go to a Big O again.

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J111111
Seattle, US
Apr 15, 2011 8:15 am EDT

A couple yrs ago (don't remember excatly when but prehaps between 07-08) I saw oil changing promotion coupon of this company and I went to a local (Seattle) location to change oil and filter. This experience was okay since after we left the car and we got a call from the staff saying the filter was "special" and they need to order it with no additional charge applied and we should change it in other days; which we did and ended happily. They put a small sticker on the car window and the next time we got another coupon and we went there, left the car, came back in a few hours and was told we should pay more than double the price we were supposed to pay because the filter was "special". I supposed they should call us first and we could totally say no to additonal charges and just take our car back and drove away? Also the interior of the car was so dirty--caused by dirty oily hands! The meter was never set after the oil was changed. I kinda doubt if they actually change the oil and the filter as well cause there's no way we could tell... Terrible business...

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4:30 pm EDT
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Big O Tires not receiving the free gas I was promised

I too was promised $500.00 in free gas with the the purchase of 4 Big O Tires or Brand name tires. Send $100.00 in gas receipts along with the monthly gas voucher and receive a $25.00 gift card from the gas station you picked. I feel really lucky after reading some of the complaints. I started sending my receipts in May 2008 and have received 6 of the $25.00 gift cards. We sent our receipts by register mail but now we just receive the receipts back undeliverable. But we are still sending our receipts in every month to uphold our end. Does anyone know of a class action lawsuit against this company?

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9:53 am EDT
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Big O Tires free gas redemption

I purchased 4 tires from Big O tires in Feb. 2008 and with that purchase I was to receive $500 in gas coupons at $25 per month. I have faithfully sent in my receipts to "free gas redemption" and have contacted them numerous times without a single gas card having been sent to me. I want to know my options in pursuing this scam and would love to see them shut down. It seems I am not alone with this problem. I certainly could have purchased the tires anywhere else at the price I paid for them. Is anybody listening or concerned about this scam?

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1:30 pm EST
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Big O Tires rebate fraud

I purchased 4 tires from big o tires in miamisburg ohio in june 2008. There was a mail in rebate offer for $500.00 in gas cards with receipts sent in each month totaling $100.00. I have not received one card to date. The phone number has been disconnected that I was given by the tire company to call for answers. I am not the only one with this complaint. Can something be done about this? Do I need to get a lawyer to fight this? I just don't think people (Companies) should get away with these fraudulent scams.

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3:05 pm EDT

Big O Tires didnt honor warranty

i purchased 4 new tires and a spare, an alignment new shocks and struts a tune up the works... i spent over 3000.00 dollars... and two days... only to find that 3 months later and only 10, 000 miles my tires were wore down to the wire i traveled 4 hours back to the location to get my tires replaced on there so called warranty... i had to wait 3 hours while they called the business owner to get me help ... heres what happened... the only way for them to do anything was if i bought 4 new tires and sent my old ones in to be evaluated by an authorized tire person... so who are the people who work at the shop? i guess not authorized tire people. i had every paper and every rotation documented and told that the wear on the tire was not anything to do with alignment or suspension. i was heated and laughed when they told me to buy 4 more tires... and not to mention the spare they gave me was defective... big o tires sent me out of there to drive 250 miles home on tires that were unsafe and told me i should go to the quick fit tire to get used tires so i make it home safe... ha ha ha how is that for funny... and told me to call customer service and file a claim. i am so dissapointed that i ever thought this company would honor the warranty after i spent so much money

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Kekky
,
Sep 09, 2008 2:10 pm EDT

Not all Big O tires are that way. Mel the manager at Bigo in Fulton Mo His customers love him he goes the extra mile to help everyone. People drive from other cities to come to his store when they have Bigo tires in the same town where they came from.

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4:10 am EDT
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Big O Tires buyer beware

I spent over $800 on tires and wheel alignment at this Big O Tires. They not only dirtied the interior and exterior of my car, but they caused damage to 3 of my wheels from their tire and alignment equipment. They reluctantly offered to pay for 25% of the cost to resurface the wheels and told me that I would be without my car for two days. They never offered to pay for a rental car for me for the two days nor were they willing to do better on their compensation to rectify the situation. Jeff and Jan's attitudes were terrible and their customer service was non existent. Do not try to save money by going to this shop. They are rude, they do lousy work and are irresponsible.

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12:00 am EST
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Big O Tires didn't honor replacement warranty

I've been buying only Big O tires for years, but a new policy cost me $120 to replace a tire that should have been free under what I thought was their warranty.

What happened: Major blowout on the freeway, shattering 1/3 of the sidewall and splitting 1/2 the tire from the tread. Changed to spare, brought it in to Big O the next day and asked, "What can you do?" they said, "You're under warranty, free replacement" and sent me to a neighboring Big O that had the tire in stock. There, they replaced the tire, then charged me $120 saying they have a new "Run Low Tire" policy that doesn't cover any damage whatsoever.

Sounds like BS to me and a easy way for them to reneg on their so called warranty.

Store: Highland CA, Tires: Legacy Tour, Bought: Apr 06, Miles: 25,000. This was the second freeway blowout on those tires...

My recommendation is not to buy tires there - you'll pay higher prices, get tires that blow out, and be serviced by a dubious warranty.

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Rallo YT
, US
Nov 09, 2019 11:33 pm EST

Big o tires is trying to sweep sexual harassment under the table!

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thinblue74
, US
Aug 20, 2018 4:21 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I took my truck to get new tires. 4/6/2018. I have stock dodge clad wheels. I came home to wash all the blue off my tires and 3 of my rims are damaged. I cleaned my truck yesterday so they weren't like that. It's from be mounted on something. So I have new tires and damaged wheels.

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camling331
Denver, US
Apr 29, 2009 10:52 am EDT

Your a fool for not reading your warranty..I have delt with big o for years and know all about that warranty.., you didnt pay attention. and like always you cant make everyone happy no matter what..Big o is the only tire shop that takes care of people and follows the rules...when in doubt read your paper workkkk( I did)

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