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Big LOt Redding,CA / bad communication of store manager

1 Redding, CA, United States Review updated:

BIGLOT, REDDING, CA, ON HILLTOP DRIVE, ACROSS THE MALL...
i bought some beauty stuff from biglot for charity purpose, but when i open one of the product just to check the quality i did not like it and unfortunately i miss place the receit, i went to the bIg lot store, the manager was there and told him everything and asked for store credit but he said no i can not do that, i said all other stores can give store credit in case of missing receit but he said WE R NOT OTHER STORES, very disappointed not good communication as a manager, i did not know that Big lot treat their custOmer this way after 6 years of investing in big lot i m not gonna spend a penny in big lot anymore and will not recommend to family and friends, baddddddddd badddddd manager.

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Comments

  • Sk
      23rd of Apr, 2012

    Big Lots does NOT accept refunds without a receipt: http://www.biglots.com/help/
    What is your return policy?

    Merchandise must be accompanied by the original sales receipt and is required for all refunds and exchanges. Purchase must have been made within the last 30 days and the merchandise must be in its original condition, complete with accessories, packaging and instructions. Refunds will be issued based on the method of payment (i.e. cash for cash purchases, credit on a credit card for credit card purchases, etc.).

    And if it was for "charity purpose" why did you open the product to check the quality in the first place?

    0 Votes
  • Mu
      24th of Apr, 2012

    for your kind information i bought 7 packages 6 for the CHARITY PURPOSE 1 for my personal use on APRIL 20TH, i open my personal one and did not like the quality.all other 6 packeges (CHARITY PURPOSE) were in original packaging unopend .I was not returning the one i opened for personal use .and i did not ask for refund FOR OTHER 6 UNOPENED PACKEGES i knew that i was missing with the receipt, ( which never happend before in last 6 years i been shopping from big lot, but this time i beleive my 5 year old son miss place it somewhere in the house, which i looked for it alot but could not find it)so i asked the manager to give me store credit my money was not going OUT OF BIGLOT, i had to spend it at biglot anyway.

    0 Votes
  • Sk
      24th of Apr, 2012

    Thanks.
    For your kind information I posted the RETURN policy, and a store credit is part of a return policy. Big Lots does not issue store credit. The reason is that too many lowlifes will shoplift merchandise that is easy to steal, return it for store credit, and get something they really want (that was too hard to steal in the first place).
    I don't understand why you would return items you bought for CHARITY PURPOSE. If the beauty stuff was for CHARITY PURPOSE, what difference does it make to the CHARITY whether you personally liked the quality or not? The CHARITY can evaluate the quality themselves; if they didn't like it either, they could return it to Big Lots (as the CHARITY wouldn't have the receipt either) themselves.

    Why not just donate money to the CHARITY instead?

    -1 Votes
  • Mu
      24th of Apr, 2012

    well thanks so much for ur advise to donate money to the charity but that was for my son 5th grad class they were collecting "every day use" items such as soap bars etc to donate it to a charitable organizationas as a School Project and i bought 6 packets of soap bar packets each packet contain 6 soap in it and it was $3 each a packet and brand was SPA HAUS FROM THE MAKERS OF SILKIENCE, i m sure that will b very hard for somebody to shoplift that many heavy items !!!and for ur other concerns that why would i return items that i bought for charity purpose, so mr its my personal like and dislike if i dont like something for myself cant give it to someone else especially if it comes to my son contribution in the School charity program, i did my honest try BIGLOT manager refused it, good, , , , but at least biglots employes and specially managers should know how to deal with customers.anyway that was 6 items $18 worth money not that huge amount of money, i will donate it to salvation army i hope it will help somebody somewhere .I bought other brand from walmart anyway to donate it to my son Class Project . I think if i offended by something or somebody behavior its my right to complain about .i have a question R U BIGLOT CUSTOMER SERVICE?

    0 Votes

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