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Big Fish Games


Unauthorized Charges - No Customer Service

Complaint Rating:  80 % with 10 votes
80% 10
Contact information:
Big Fish Games
New York
United States
They started billing my charge card for monthly membership shortly after I took advantage of an offer they sent me through the regular postal system. The offer was to purchase a single game using the discounted coupon code. I guess they felt this was a license to steal. I didn't pickup on the charges for 2 months. They have "the best customer service guaranteed, " according to their web page. You'll have a hard time finding anyway to contact them at all!
Complaint comments Comments (4) Complaint country United States Complaint category Unauthorized Charges


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N  21st of Oct, 2010 by    0 Votes
Big Fish Games prides ourselves in helping every customer individually so that we can present a suitable solution for any issue. We have an A+ rating with the Better Business Bureau (BBB) and will work hard to help every customer with any issue they may have when using our site or games.

We can be contacted directly at: http://bigfishgames.custhelp.com
N  21st of Feb, 2012 by    0 Votes
i have purchased prime suspect and when i try to play the puzzle's there are no batteries so you cant play the ones where you need a battery.

Kate Walsh

951 208-1963

i cant play the game Why?
N  12th of May, 2017 by    0 Votes
I bought a game last month and was charged. The next month I was charged another time for 6.99 for no reason at all. I never purchased a game. I tried calling customer service and I was sent to a voicemail where I was instructed to leave my email information, name and a brief message, I even left my phone number. I never received an email or call. I ended up cancelling my debit card. Never will I purchase another game from Big Fish.
N  1st of Sep, 2017 by    0 Votes
@dag0264 daag0264, You are paying for a membership! Yeah I know You didn't signup for a membership! Well if You bought a game, and maybe used a discount code, well You did just that! You are now a full fledged member! No I'm not trying to be funny! Because guess what, they suckered me too! Call Your credit card provider and tell them to stop payments to BigFish, because if You are like me, they won't let You sign in to their website! Me I have over 3 weeks till my 30 day free trial is up, but they won't let me sign in to cancel it! Even if I did from what I heard, they will still charge the 6.99 not just once, but every month after! Good Luck! Regards!

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Big Fish Games Logo Big Fish Games
Customer Care Service
333 Elliott Ave W Ste 200
United States - 98119
+1 866 921 XXXX
+1 206 213 XXXX
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