Menu
Big Fish Games
Big Fish Games Customer Service Phone, Email, Contacts

Big Fish Games
reviews & complaints

www.bigfishgames.com
www.bigfishgames.com

Learn how the rating is calculated

1.4 133 Reviews

Big Fish Games Complaints Summary

14 Resolved
119 Unresolved
Our verdict: With Big Fish Games's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Big Fish Games has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Big Fish Games. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Big Fish Games reviews & complaints 133

Sort by:

Newest Big Fish Games reviews & complaints

ComplaintsBoard
S
8:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Big Fish Games jackpot

It's been nearly a week now. I won 158 mil chips in Phoenix vip at 300 k bet just before hydro went out. When hydro came back on no credit of chips. I do not lie about anything. I think you guys must think I do if I have received no reply. If you won't give chips, why not free spins. I am a very loyal player and hope you can credit what is my win. Please don't say we couldn't find it. That's a bunch of crap. What happened to the saying, the customer is always right! I hope you clear this up immediately. Thank you. Sue

Read full review of Big Fish Games
Hide full review
ComplaintsBoard
M
12:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Big Fish Games the wishes game

The game was supposed to be on sale for 13 more hours at 299, but I was charged 499.
Not very pleased since it is written right when you open the game. False advertisement.
How will you find this? I would suggest a credit to my amazon account. It's not good business to say it costs this and then turn around and charge 200 more.

Mary Ann Carman
Wednesday 9/27/2017 @10:15pm
[protected]@centurylink.net
Playing on my kindle fire with Amazon coins.

Read full review of Big Fish Games
Hide full review
ComplaintsBoard
S
11:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Big Fish Games 32 bit apps I paid for are all now obsolete with ios 11!

I have hundreds of games I have purchased over the years and since the iOS 11 update I’ve lost a large chunk of them. Whenever I post about it in the forums asking Big Fish what they will do— they remove my posts. Their promise is “Pay once play forever!” This is a lie. What are they going to do about all the money and games I have lost? They don’t seem in any hurry to ask developers to update their apps—at ALL. They have cheated millions of people with their reluctance to act. They must be held accountable if they do nothing!

Read full review of Big Fish Games
Hide full review
ComplaintsBoard
L
7:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Big Fish Games unethical behavior

9-23-17. I got the new version of gummy drop and was excited to see the offer of infinite lives. Infinite means "limitless" or "endless." I Love Gummy Drop. I think it's the best game I've ever played. I'm totally addicted and will be playing it for a long time to come. I don't mind spending money in the game, however, I researched this and there are a lot of unhappy people that think you are using this word in a misleading manner. I'm fairly new to the game, so I'm not savvy to the things someone who has played the game longer might be aware of. Like infinite has a time limit of two hours. I'm a senior on a fixed income.

Resolution: I would be amenable to receiving [protected] coins for my $25. This is a lot of money for me and I would appreciate being able to continue to play the game.

Thank You, Olivia Anderson R.N.

Read full review of Big Fish Games
Hide full review
ComplaintsBoard
E
6:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Big Fish Games game club

I found a charge on my account for a reoccurring monthly charge. I haven't used big fish games for several years. I felt so stupid for not reading a contract or missing some detail and agreeing to this membership by mistake. I just wanted to cancel it and stop future charges. I wasn't even complaining that they continued to charge an obviously inactive account for years or asking for the money back. Unfortunately I didn't remember my login information. When I called customer service for help I found that they don't have phone service only email. Now I'm getting pretty frustrated, but I send them an email (and several more). Each email is replied with a stock letter asking for a bunch of personal information and account information that I don't have or want to provide. I'm getting no where with big fish's paltry customer service. After many attempts and searching the deep recesses of my memory, I'm finally able to log in to my account. AND I FIND THAT THE MEMBERSHIP WAS CANCELLED IN 2013 BUT I'M STILL BEING CHARGED.

Don't use this company. They are shady crooks.

Read full review of Big Fish Games
Hide full review
ComplaintsBoard
A
4:50 am EDT

Big Fish Games so sad I dealt with them

Don't think of buying from them, you'll be more than disappointed. They take your money for nothing because they provide bad working games. And when you try to reach their customer service, you start regretting you actually called them. They say if you want a normal answer you better to send us an email. Absolutely not convenient. Why not talk on the phone.? What is your problem?
Very bad. Nothing else to say.

Read full review of Big Fish Games
Hide full review
ComplaintsBoard
E
8:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Big Fish Games membership

I noticed a reoccurring charge on my credit card that has been going on for at least a year. I don't know what account this is for and have no idea how to log in to cancel the membership. I have not logged into it for several years.
I think it's greedy and unethical to continually charge an account that is clearly inactive.
The company does not offer customer service by phone and is difficult to contact.
I am disappointed in this company.

Read full review of Big Fish Games and 1 comment
Hide full review
1 comment
Add a comment
J
J
j par
, US
Sep 01, 2017 7:15 am EDT

Unawares to those who buys a game, when You do so, You also start a membership with them which You have 30 days from signing up! which You also do when You create Your account!The money they are charging You is membership fees! I too never realized this until after I bought a game! I have been trying to login to cancel it but it will not allow me to? So until I can, I guess goodbye to the 7.99 or however much the crooks want to Take! Your best bet would be to contact Your credit card company and see if they can put a hold on the account for Big Fish. Regards!

ComplaintsBoard
L
1:30 am EDT

Big Fish Games big fish games (cooking craze)

I find it so unprofessional & idiotic that you have to wait 30 minutes just to regain 1 life on the game and to continue to play a level you have to spend 35 spoons. The wait limit to regain a life is completely unacceptable and 35 spoons is entirely to much to spend. I will appreciate if y'all made changes to the game. Thank you.
Please contact me at [protected]@yahoo.com

Read full review of Big Fish Games
Hide full review
ComplaintsBoard
E
12:27 pm EDT

Big Fish Games nancy drew game

On 7/31/17 I clicked on a popup for a new Nancy Drew game offered by Big Fish Games. After the click, the information said it would cost $2.99, so I clicked that I would purchase it for that price. I provided my payment information (Discovercard [protected]) and clicked to the next step. Now it said that the purchase price was $6.99. I didn't like that that wasn't stated as the price at the beginning, but I thought it was still a fair price, and I went ahead with it. Then I was informed that this wasn't the purchase price, but the cost of monthly membership in the Big Fish Club, so I immediately cancelled my order and said I didn't want anything with a monthly fee. I never do that, because it can bleed you dry. And since there was a free month's trial, I assumed that would be the end of it. But then I found that I was charged to me on my Discovercard. I consider that EXTREMELY unethical. Since they had my payment information anyway, that wasn't to protect them. If I elected to be a member of the club after the trial, they could have charged it at the end of a month. I've informed Discovercard to reject the charge, but they said they had to wait 15 days before they initiate that action. So I sit around for that period fearing that I've been taken by a very dishonest offer and don't know whether I'll ever get that money back. It's not the amount. It's the fact that I put myself in the hands of a company that has no regard for its customers. If I don't get this charge back, I'll contact Better Business and complain about the company on as many sites on the Internet as I can find. They're a big company and I'm an old retired person who just wanted to buy a game for my daughter. Thank you for your time. I wish they had as much regard for my time, in trying to rectify this matter.

Read full review of Big Fish Games and 2 comments
Hide full review
2 comments
Add a comment
J
J
j par
, US
Sep 01, 2017 7:34 am EDT

Me again, The part about contacting your credit card provider, You need to do this, because even if You can't get the 6.99 back, I have a feeling they will keep charging that amount every mouth! Just a heads up Ed ! Regards!

J
J
j par
, US
Sep 01, 2017 7:28 am EDT

If that is Your Credit Card number If I was You I would take delete it or more then 6.99 might be deleted from Your card by some other person! Just some friendly advice! An as for Your post, I agree! They are crooks! You might contact Your credit card provider, and tell them that you did not authorize that payment, give them the low downs on the situation, and have them to put a stop on payment or reimburse Your card! Regards!

ComplaintsBoard
F
8:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Big Fish Games big fish casino 777

Hey big fish I have been a loyal customer to your games for years now and only had this problem once I've noticed a minimum of 360 Million chips taken from my account I didn't spend them otherwise I wouldn't be here asking you for them back. I've taken a very big blow since this happened to me as I love playing your game but I fell cheated out of it I know this problem has happened to quite a few others so how can we fix this. I do hope ther is a way that we can resolve this thank you for your time

Read full review of Big Fish Games
Hide full review
ComplaintsBoard
S
2:51 pm EDT

Big Fish Games the more I buy the less I accomplish

My name is fancy ID34800725
I been a player for 2 yes maybe more i love the game times were I spend 300 but this month I made a small purchase anyway I was banned from Facebook lobby I can't participate in nothing I can't change my photos I can't do [censor] I also notice some tampering with my debit card its OK for you to take my money without my permission bf don't understand I spend my last just to keep playing I'm a retired private investigator I served this country with pride and is not fair having to ask my club member friends for chips just to fund the club the machines are broken you keep updating making worst I have a game that I'm really enjoying but what's holding me back are my club friends the reason I haven't left bfc for good

sincerely Someone

Read full review of Big Fish Games
View 0 more photos
Hide full review
ComplaintsBoard
B
9:38 am EDT

Big Fish Games chips removed from my account

I have two complaints, I emailed and sumbittef a complaint about mad mouse and I did not receive the pot money or the 5 scatter I put in. My second complaint is I won a jackpot yesterday 7/13 and had 243 million. I did spend some and had over 200 million when I went to bed. I woke up with 2.5 million. I feel sick like bigfish took my chips. I bought several times this month and I would like all of my chips back, the jp winnings and my mad mouse. I will attach all the pictures. Please get back with me asap.

Read full review of Big Fish Games
View 0 more photos
Hide full review
ComplaintsBoard
R
6:15 am EDT

Big Fish Games unauthorised payments

I have recently noticed small amounts of money coming out of my account and going to this company, even though I don't own a computer or use any of the products.
Every transaction is $7.27 AUD and there are payments dating back to 2014.
As much as I would like to recoup those losses, I know it is unlikely since I didn't notice, but I do think somebody is using my bank details on this site.
Pics attached is of all account activity relating to "BigFish".
Thankyou, please respond asap.
Kind regards,
Lauren N.

Read full review of Big Fish Games
View 0 more photos
Hide full review
ComplaintsBoard
A
1:10 pm EDT

Big Fish Games fairway solitaire from ipad 4 to ipad air

Hallo,
My Big Fish ID is: ID: 237115
I bought the game for my Ipad4. The display glass is broken so I purchased an IPad Air. When I opened the game I had a shock. My whole progress was gone. I played for 4 years and gained 3665255 golf bucks. Now the game starts from zero and I have to buy everything anew. I talked to Apple support and we tried togather to fix the problem but it did not work. We tried on SETTINGS with "recover purchases", but nothing happened. It started but after less than a seconds it was gone. After multiple attempts we gave up. Support told me to contact the developer.

Read full review of Big Fish Games
Hide full review
ComplaintsBoard
A
3:29 am EDT

Big Fish Games my credit card is still being billed monthly after all gaming software has been removed so I can't cancel the membership

My wife played only one Bigfish game and to allow her to play it on her PC I entered my credit card information. I was not aware of the $6.99 billing monthly when she got the game and it was a free game to play. I have been billed for several months now and my wife's HDD crashed so the software was gone with it. I can't stop the membership and my wife does not know any passwords that she had to enter to play the game. I want the billing to my card to stop now I am tired of paying every month for something that has not been used hardly ever. I want to be reimbursed for the at least 5 months as I know that it has been at least that long since my wife's HDD crashed and she had not played one game in several months before that. I should be asking for every penny that has been billed to my card but I want at least 5 months of payments if there is any doubt I can send a copy of system specs on that PC proving that the HDD was replaced that long ago. I want someone to contact me on this and tell how this will be resolved asap.

Read full review of Big Fish Games
Hide full review
ComplaintsBoard
L
3:56 am EDT

Big Fish Games taking a monthly fee that I can't use

I joined up over 12 months ago and then noticed last month that you have been taking 6.47 from my bank account each month. I was not aware of this... I have now stopped you from being able to do this, but we have a problem.

I. Have a ipad and have 13 credits still to use up and your app just moves me to the apple stire to purchase the games,

How do I get past this? If not possible I request you return my money un full, as one I did not know you where taking it and two because I can't use the credit, that's like taking money under false pretense

I look forward to your reply, by return

Kindest regards

Lynette benford

Read full review of Big Fish Games
View 0 more photos
Hide full review
ComplaintsBoard
Y
2:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Big Fish Games the game the heir and the game stray souls

I've purchased the game the heir and can not play it. I also already purchased stray souls long time ago tried to ply it again and was charged again. Please refund. This is my second request for the heir to be refunded. I also think it's unfair to have to go through all of this to get refunded but it's easy for the company to receive money from us loyal customers. I've been charged twice for multiple games but it's too much to go through to get a refund. I've purchased over hundreds of games and shouldn't have to go through.

Read full review of Big Fish Games
Hide full review
ComplaintsBoard
D
2:24 pm EDT

Big Fish Games casino

This game is a scam! They never let you win, and if you are foolish enough to buy chip you lose even more. All they care about is getting your hard earned money. When you are low on chips and try to go to a scatter room to get some help, you get put in the vicious loop of dead tables and millionaire squatters (which are most likely BF employees) over and over again. They keep the people with low chips at the same tables so there's no chance of catching a break. If you accidentally stumble upon a winning table you are booted shortly after and they will not let you get back to it. Adversely, if you try to leave a dead table they just keep sending you back. There are several lawsuits pending because of this company's dishonesty and greed.

Read full review of Big Fish Games
Hide full review
ComplaintsBoard
K
9:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Big Fish Games ipad game: awakening, the free version

I had to play one scene over 30 f*ing times/3 stages worth for 5 of the same items and still has not given me more than 3. Wasted my energy bar and all the coins I had to spend refilling over and over to try finishing that lame quest. That plus, for one quest I kept losing an item I had to find over four or more times! Absolutely ridiculous... I'm not playing anymore.

Read full review of Big Fish Games
Hide full review
ComplaintsBoard
C
1:33 am EDT

Big Fish Games big fish games took $7.27 out of my account for no reason

Hi my names celeste claydon and about 3 months or most likely more ago, i emailed someone and told them about how money got took out off my account and all it said was from 'bigfishgames' and long story short they found the promblem and refunded my money and canceled the game i was playing 'kindergarten' and i haven't played the game since i cancelled and was going all good i wasn't getting anymore money taken out of my account. and today i checked my bank account and it says it took out $7.27 from ''BIGFISHGAMES*[protected]-448-6628 WA, 0509'' and i want to know why u have took more money out of my account months randomly later when i canceled the game! it's very frustrating and i'm sick of this can you please help me and refund my money and stop keep taking money out of my account randomly when i have 100% cancelled that game! Thanks. please respond

Read full review of Big Fish Games
View 0 more photos
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Big Fish Games contacts

Website

www.bigfishgames.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Big Fish Games?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Big Fish Games Customer Service. Initial Big Fish Games complaints should be directed to their team directly. You can find contact details for Big Fish Games above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Big Fish Games. Discuss the issues you have had with Big Fish Games and work with their customer service team to find a resolution.