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BIG BAZAR-DURGAPUR / NON-DELIVERY OF GOODS

1 India

I HAD PURCHASED A NILKAMAL CABINET AND A WALNUT TV TABLE FROM BIG BAZAR DURGAPUR ON 5TH OF MARCH, 2012. THE CABINET WAS DELIVERED ON10TH OF MARCH AT 9.30 P.M.BUT FITTING WAS NOT DONE. THEY PROMISED TO COME BACK AFTER TWO DAYS FOR THE SAME. BUT THEY NEVER CAME BACK FOR THE SAME. AFTER REPEATED PHONE CALLS THEY PROMISED TO DELIVER THE WALNUT TABLE ON 17TH OF MARCH, 2012 AS WELL AS DO THE FITTINGS OF THE CABINET. ON 17TH OF MARCH WHEN I ENQUIRED AT 2.00 P.M., THEY TOLD ME THAT THE TV TABLE WAS ON ITS WAY FOR DELIVERY TO MY PLACE.SAME WAS TOLD TO ME AT 5.00P.M., ALSO. HOWEVER, TILL 8.30 P.M. IT NEVER REACHED MY PLACE WHICH WAS ONLY 5 TO 6K.M. AWAY. WHEN I RANG UP TO QUESTION THEM ABOUT THE SAME, THEY HASTILY DELIVERED THE TV TABLE WITHIN HALF AN HOUR BUT THE DELIVERY MAN REPLIED THAT HE HAD NO IDEA ABOUT THE FITTINGS OF BOTH THE CABINET AND THE TV TABLE. WHEN I CALLED THEM UP THEY SAID IT WILL BE DONE WITHIN A FEW DAYS.BEHAVIOUR OF SOME OF THE SALESMEN WERE RUDE ENOUGH. MOREOVER, I AM NOT SATISFIED WITH THE SERVICE OF BIG BAZAR AND I HAVE DECIDED NOT TO PURCHASE ANY MORE FURNITURE FROM BIG BAZAR AND AT THE SAME TIME ASK ALL MY ACQUAINTANCES NOT TO PURCHASE THE SAME FROM BIG BAZAR. I HAD BEEN HARASSED THROUGHOUT THE DAY BECAUSE THEY KEPT ON SAYING THAT WITHIN NO TIME THE DELIVERY AND FITTINGS WILL BE DONE AND KEPT ME AWAITING FOR THEM AND NOT ALLOWING ME TO GO OUT FOR ANY OTHER WORK OF MY OWN---THE WHOLE DAY WAS WASTED BECAUSE OF THEM. I WOULD LIKE TO SEE THOSE INVOLVED SACKED FROM THEIR JOBS AND APPROPRIATE ACTIONS TAKEN AGAINST THEM.

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