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Fulfillment / Bad service

1 4650 SW 51st st Bay 711Davie, FL, United States
Contact information:

I placed a internet order for a trial sample of Acai Berry on November 4th. I had 14 days to try it, decline any future orders or continue to recieve a future order. I recieved my sample on November 7th and on November 11th my checking account was charged 89.00. When I called the number attached to the charge on my checking account, I was told the first time that my 14 day trial was up and that my order was recieved on Oct 20th. When I got upset and told her I did not place a order on oct 20th she diconnected me. On my second attempt the girl I spoke to told me it was non-refundable. When i told her they could not run a 14 day trial and then say its not refundable, she too hung up on me. After several attemts after that, I was disconnected each time I asked for a supervisor. My last attempt on Nov 12th, I spoke to a girl that said they would refund my money once I called them back with a tracking number, for returning the product. Not only did this company falsely charge my account but in doing so over drew my account, which I was charged with 85.00 in NSF fees. When i called again I was able to talk to a floor supervisor and in explaining to him that I did not place this order on Oct 20th, he said I did as that is what his computer said. I told him I had bank statements that could back up my claim of not ordering until Nov 4th and he then went on to tell me that would not be accurate as the dates would be off. When i assured him that in todays world of modern technolgy, the dates would be within a day or two of the order, not two weeks. After a heated conversation with him, I choose to hang up and decided to do find the orginal enevelope i recieved the sample in. I found it and the ship date is for Nov.5th the day after I placed the order. So I called the company back again, and spoke to a girl named Racheal and asked her if they had a corporate office and she said yes and I asked for the number and she then told me she was not allowed to give that number out. So I then asked her did they package and send products from their location or did they take them to UPS to mail. She told me they took them to UPS. When I asked her why the package I recieved was dated nov 5th if they are telling me I ordered on Oct 20th, she replied they have no control over the packages once they take them to UPS.

NOW here is the clencher, this is not the company I ordered this product from, I ordered it from Supreme Blends.

I do not know how Fullfillment got my info, but they are falsly taking money and shipping a orders that were not placed through them.

Be aware, Websites are monitored by more than one company and not all information is private.

I am still not sure how they got my information but I know this is not the company that I placed the order with. I recieved the order with a reciept for what I ordered!


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