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1.6 33 Reviews

BH Cosmetics Complaints Summary

5 Resolved
28 Unresolved
Our verdict: With BH Cosmetics's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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BH Cosmetics reviews & complaints 33

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L
5:26 pm EDT

BH Cosmetics damaged package : (

Order #[protected]
Placed on 08/05/2017

I received my package today, and sadly it came damaged.

Product: BH-1000-007 : 88 Shimmer - eighty-eight color eyeshadow palette.

The box was smashed, and the package itself was covered in broken eyeshadow. I opened it to see the damage, and sadly it's beyond repair. How can I acquire either a refund or a new pallet?

Any help is appreciated at this point. :(

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CW10
, US
Aug 15, 2017 10:38 pm EDT

Hi LeighAnn! Same thing happened to me with my eyeshadow palette. You need to e-mail them at support@bhcosmetics.com with your order number and photos of the damage. Make sure that you receive an e-mail back that gives you a case number. If you don't get an e-mail with a case number, it means that they didn't receive it. You can also request a replacement or a refund. I chose a refund because I am not sure that the 88 palettes can withstand shipping without damage.

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K
6:07 am EDT

BH Cosmetics shipping is very slow

Ordered some products from BH Cosmetics and it is now over 6 weeks and still no sing of my order. When I contacted BH Cosmetics support their rep said that my order was shipped and asked me to wait a bit longer. How much longer do I have to wait?
The worst thing is that their support can't answer my questions, they keep saying that I need to be patient.
By the way I didn't get a tracking number so I can't track my order and I have no idea where it might be.
Don't buy from them, don't risk.

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7:15 am EDT

BH Cosmetics terrible support service

BH Cosmetics is the worst seller ever! I bought many things from them and half of my order was damaged due to poor packaging. I contacted their customer service team and they said that was not their responsibility. Their rep wasn't nice and was quite pushy, he said that if I was not satisfied with the delivery I should have contacted the shipping service.
Next time when I contacted them they said that there was nothing they could do to help me. Their tone was terrible and they made me feel bad. No one from BH Cosmetics was ready to listen and help their customer, they tried to do everything just to stop me from getting a refund. Please beware! If something happens with your order these guys will not help you!

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K
7:27 am EST

BH Cosmetics wrong color

I have purchased a foundation from BH Cosmetics and received the wrong color one! It was way too dark for my skin. I contacted BH Cosmetics and told them about what happened and all they said was sorry.
My bad that I did not check the bottle when it arrived, I opened it and tried it on and only then I realized that something was wrong with the color. That was their mistake and I expect them to apologize!

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3:32 am EST
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BH Cosmetics create online shipping label but don't ship!!

They are a scam! I ordered more than a week ago from Australia and they sent me a tracking number 2 days later. However til now, USPS has not received the package, so apparently they just make an online shipping label to get the tracking number and tell us that our package is shipped, but they actually just want to rip us off and not send our stuffs out!

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4:46 am EDT

BH Cosmetics bad experience

I've purchased an eye shadow palette from www.bhcosmetics.com. This was my first time ordering from this site. I decided to buy something because I saw a lot of positive reviews, but unfortunately my experience wasn't so great.
My palette arrived completely broken! Eye shadows were damaged as well. I contacted BH Cosmetics customer support service and made a few pictures. They said that they were really sorry and offered me a credit store. I refused to accept that and asked for a refund but they said that they don't do refunds.
Well, lesson learned. Since I had a terrible experience with BH Cosmetics I will never order anything from them again.

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1:04 pm EDT
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BH Cosmetics product is coming so late/never came

So I ordered my package on Wednesday, and today is the following Wednesday, ALMOST PAST the 2-6 business, mark and my package STILL has not arrived. BH cosmetics promises prompt shipping, but this is in no way prompt. I hope that I am not one of the people who just got scammed by paying and never getting what I paid for! NEVER going to order from BH again...

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R
4:01 am EDT

BH Cosmetics never shop from there if you are in the uk/europe!

Its been over two weeks, a fake UPS tracking number, no answer to three of my emails and now I had to open a Paypal dispute to claim my money back.. still waiting.

I have lost over 100USD and I paid over 20USD on shipping. I have called UPS with the number BH cosmetics gave me and they said my item hasn't been picked up yet, 15 days after purchase! Am so annoyed especially as they IGNORE you after you spend so much money with them. AWFUL customer service, there isnt even a customer service! Disgraceful

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6:49 pm EDT
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BH Cosmetics scam

Scam scam scam
They charged my credit card, sent me an email confirmation with a tracking number that doesn't work at all. I have been calling for over 7 days & left several messages. No one answers the phone & all calls go into vm. I have sent 5 e-mail to [protected]@bhcosmetics.com & have yet to receive a response. It's been 15 days and I never received my merchandise. Not a response to my 5 emails sent to there support dept.
Do not waste your time...

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4:28 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

BH Cosmetics - rip off and fake

Bh cosmetics is a fake website cashing in on peoples credit cards and not sending in the products they are stealing and nedd to be stop i suggest anyone a victim of this crime complain to the fbi internet police. There are a number of complaints and they even are frauding through ups.. cancelling the shipment order then lying and saying the product wa...

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4:08 pm EST
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BH Cosmetics charged never received order

This company is a scam! They processed my child's visa gift card, e-mailed her a phony tracking number that was never active.I then actually spoke to a supposed employee on Christmas Eve after the item never arrived and was told it was sold out, the website stated that(it does not) and that a refund would be issued the following monday.It was not, nor I have been able to reach them by phone and I have not gotten a response to e-mails.This site needs to be shut down.They will likely open again under a new name, but I'd still like to see them put out of their "business" if you can call blatant stealing a business.

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Abe Skan
, US
Sep 01, 2014 5:33 pm EDT

My wife been treated at Beatitude Aesthetic Medicine & Acne Center
in San Diego, CA for aesthetic for the following cosmetic treatments:

Venus Freeze: Neck, Face, Under Arms, Thighs, Abs and Back.
Laser Treatment for Spider Veins in the Legs

I paid the cost of cosmetic treatments $6500 in front for my wife, but unfortunately nothing has been done and we feel cheated by the owner of the Beatitude Aesthetic Medicine & Acne Center Doctor Chang who lies to my wife that she will have a lot of improvements in her face and body. Honestly, Dr. Chang did nothing to my wife; she just took our money and cheated us without any human feeling.
I recommend any one who is interesting for an aesthetic do not ever go to the Beatitude Aesthetic Medicine & Acne Center in San Diego is just a wasting money and time.

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miriam_90
, US
Mar 11, 2010 1:11 am EST

i recieved my product and in time also the tracking number did work for me

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L
10:13 pm EST
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BH Cosmetics have not recieved product

Hello, Ive ordered to products and have not recieved anything the charged my card immediately and have no info on where my order is. If any one can help me out on how I can get my money back I will gladly apperiacte it.

Read full review of BH Cosmetics and 4 comments
Update by linsonmesa
Mar 01, 2011 8:01 pm EST

Well I did get my issue resolved with BH Cosmetics my stuff was finally sent.Thank you to all who had a comment to say but keep tryn to get your case resolved they will eventually get to it.

Update by linsonmesa
Jan 06, 2010 2:11 pm EST

Guess what people finally got a answer from the company and they said since i had ordered a make up palette that was not in stock that is why they held my order. but the web site it did not mention that the product was out of stock. But they ended up sending me the most recent order. Yes believe or not I ordered again but recieved the product in two days. Now just waiting for the back order hoping for that one soon! But people please do your homework and try to find out if the company is a good company. Start by googling the compay and everything about it shoui d show up. Always pay with some kind of credit card so that if you do gert ripped off your card can return your funds it will take some time but you won't loose your money. Thank you everyone who commented back and will be reposting to see what happens with last product that I am waiting for!

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BH Management
BH Management
Burbank, US
Sep 18, 2013 6:00 pm EDT

Hello, linsonmesa

We are happy that you got your issue resolved. We pride ourselves in our world class customer service and understand that we may fall short of that sometimes. We appreciate you being a loyal customer and look forward to doing business with you.

Best,

BH Cosmetics Management

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Hayley R.
, US
Jun 17, 2010 10:22 am EDT

making the same comment i made in a similar thread, & some people may be having a problem because where they are located compared to where the company is& it's a newer-ish company

"I'm actually pretty pleased with this product, was pretty hesitant on even buying it in the first place though because of the price but i ended up pretty happy with what i ordered, there's no way i'd usually spend that much on a single make-up item unless i was sure but took a leap of faith. I got the 120 pallete 2nd edition & bought a brush set as well, i love the pigmentation of the colors and the brushes are pretty nice. I recieved my order quickly& it was nicely packaged. Each of the brushes even had their own protective sleeve within their case! I was impressed and will probably order from them again in the future. Just don't want other buyers worrying this may be a scam cause i know what it's like to be there, which is why i'll somtimes spend a few days mulling over whether i should purchase an item or not from whatever site i'm buying from that's newer to me.

I suggest to many of you, if you don't knbow of the site already, to check out the site Sephora. I've recently stumbled upon it and i'm extremely pleased, they sell make-up from MANY brands"

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ilovemakeup
, CA
May 03, 2010 4:18 pm EDT

Hello! I have ordered my product and received absolutley no tracking information! I'm usually a little over paranoid when it comes to things like these, but this doesen't seem normal. However the website seemed very business and professional-like, so I hope I will not get ripped off. Your comments have helped a lot, so thank you for that, if you have any info you can share with me on why I'm not getting my product, please let me know, it would be so greatly appreciated! :)

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msinger
Chicago, US
Jan 04, 2010 4:14 pm EST

I'm sorry, try getting your funds back from your bank.Print some scam reports from the internet to show your bank.They took my daughter's money and never shipped any items.Better Business Bureau could help you and file an internet fraud complaint about them through your state and California, where they supposedly are.Good luck!

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8:14 am EDT
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BH Cosmetics scam

They are a scam for the person that pays and never receives their product, so please don't add an insult to me by saying they aren't .You are fortunate that's all and since they have countless complaints filed against them(mine included) with the government entity that regulates internet trade, I suspect they are more compliant as internet fraud is a very serious offense-punishable by prison time.

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Sanjibrinki
, IN
Jan 23, 2019 1:24 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have ordered some products on 10th december 2018, order no. is 2347154. Its near 1month to go but till now my product is not shipped, Everyday I have done mail but not solve my problem by bh cosmetic..even they dont reply properly...I think bh cosmetic is Fraud...

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Sanjibrinki
, IN
Jan 06, 2019 10:16 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Bh cosmetic is not shipping my product and they dont reply my mail. I also want refund but they are not giving any proper reply

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priyanka kashyap
, IN
Oct 21, 2018 10:45 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

i ordered 5 products but its been 28 days nw n order is not delivered till now
n payment is also made already m getting worried now... n they are not answering a single call... didnt even resived a single product n suffering from this bad services

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Adjo Eloine Anvo
, US
Sep 01, 2018 8:24 pm EDT

hello I just received a call from the post saying that I had to pay the tax in France that 18 euros.je do understand why pay a fee.pourtant I already have any regle.numero my packageLX587072695US

Please answer me

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LatiJ
, US
Aug 21, 2018 2:48 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I bought 6 items from bh cosmetics, 1 of them the smooth canvas long wear shadow primer, arrived completely dried out to the point that at least a third of the product was gone, Order # [protected].

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TeoDora Rasuo
, US
Aug 16, 2018 12:42 am EDT

i ordered the ultimate artistry shadow palette and it came with 5 shadows completely shattered . my tracking number for this order was http://www.fedex.com/apps/fedextrack/?action=track&tracknumbers=61290980949442487779&clienttype=ivother . i am very upset. i opened the package and the pigments were everywhere. i'd like a new palette

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Baurzhan
, KZ
Jun 06, 2018 10:17 am EDT
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Scam! I placed then order on May 30, 2018... no money, no product!

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Baurzhan
, KZ
Jun 08, 2018 7:33 am EDT
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Replying to comment of Baurzhan

they returned money!

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Megan Coe
, US
Aug 30, 2017 8:28 am EDT

BH cosmetics is some [censor]. Don't buy from them . They gave me a ale tracking number and never sent the product. I heard other stories where they did send their product which had chemicals in smell and bad quality. Don't waste your money

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jayqu
, US
Jan 06, 2017 5:53 pm EST

I always get my products on time and have never had an issue with any of them being damaged or never sent. But there are times when I do want to look at certain products and see what people think of the items on the reviews - and a whole lot of them are always five stars ( or how ever much their highest is). There never seems to be a negative review star even if it wasn't what they were hoping for. So for that reason I do find the website to be a little sketchy. And good thing the prices are cheap just in case there was an issue. But I will not be purchasing anymore of their items after Im done with their pallets only because some colors are not what are pigmented and some colors may look light and end up coming up dark which is odd.

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titi11
, US
Nov 08, 2016 3:30 am EST
Verified customer This comment was posted by a verified customer. Learn more

They are a scam! I ordered more than a week ago from Australia and they sent me a tracking number 2 days later. However til now, USPS has not received the package, so apparently they just make an online shipping label to get the tracking number and tell us that our package is shipped, but they actually just want to rip us off and not send our stuffs out!

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