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Bharti Televentures /Airtel Mobile Services / False Promises and worst customer care services

1 India

I would have never such a bad customer care from the Best Mobile Service provider in India. Its really painstaking experience with the Airtel. I am quite amazed by the arrogant attitude shown by your customer care and billing department. I would summarize my painstaking experience with Airtel.

I had paid my Airtel bill for the month of March through ICICI On-line bank and made a payment of RS 5OO in favor of Airtel transaction id [protected]. But I don't know at that time where was the problem, either with the ICICI bank or Airtel , that payment hadn't been credited to Airtel account. Because of this my outgoing had been barred on 29th March 2007 which was later debarred after i talked to customer care executive for the 7th time on the same day. I had also send my bank statement via fax to [protected] showing the payment of Rs 500 made through my account to Airtel.

On 3rd April 2007 I received a message from Airtel confirming the receipt of payment for Rs 500. But on 5th April 2007 my sim card is deactivated because of non-payment of the bill for the month of march (as told to me by customer care executive). In the meanwhile I had written so many mails at 121@airtel in and made calls at 121 but no action at all is taken on my complaints. Everytime I was told that you hadn't made the payment.

Because of my occupancy with the work, I wasn't able to contact to the customer care and my sim continued to be deactivated. After that I decided to find the whereabouts my payment. To my surprise I find out the problem is with Airtel people only. There was a migration of my account from 102-[protected] to 102-[protected] by the Airtel and payment of Rs 500 was credited to old account number and that payment wasn't brought forward to my new account number. As a result of carelessness of Airtel staff I had to suffer a lot of humiliation and difficulties. After knowing all this, I once again written to customer care and finally in May 2007 my payment of 500 has been credited and also requested to disconnect my number.

I thought this would be first and last bitter experience . But no,I was wrong. I got a call from the quality department and a lady by the name Ms. Meenakshi introduced herself and requested me to change my mid for disconnecting the number. She was feeling sorry for the wrong doings and as a result I changed my mind. She further said the because of the inconvenience I felt a waiver of Rs 200 will be given to me in the Bill for the month of May 2007. Also she promised me that this thing wouldn't happen in the future.

After some days I called my customer care to activate my GPRS setting. I called four times in a single day to get it activated. Every time i called up customer care they said your GPRS is activated and you will soon receive GPRS settings. In the last call on that same day to customer care, I was told by executive to get a confirmation for the monthly bill in writing from my manager since I am having a corporate plan. But a ### man. Is it my duty to or the duty of service provider to keep all these records.

On 30 May 2007 I made two payments of Rs. 400 each through ICICI Online direct banking. One of my payments is credited to my account soon but second payment is still not being credited to my account. As a result again my outgoing was blocked on 2nd June 2007. Below are the details of the payment made by me:

Date Payment Amount Transaction ID
30 May 2007 400 [protected]
30 May 2007 400 [protected]
14 June 2007 1000 [protected]

When I received the monthly bill for May 2007, I was astonished to see that there is no waiver of Rs 200. I got furious and I once again requested to disconnect my number after such bad experiences. Again as practice adapted by Airtel, I got a call from customer care representative "Ms. Meenakshi" (I don't know whether she is same who called me earlier or not). I narrated him the whole story and requested her to discontinue my services. But as usual stuff from customer care people she said they are very sorry for the inconvenience and bla bla... all the excuses. She once again promised me a waive r of Rs 200 and activation of GPRS on my number. I requested them to give all this in writing for which she was ready. But till now neither I got a mail, forget about any waivers and activation of GPRS neither the disconnection of my mobile number.

I am really fred up of all this, I don't want to say further. If such is the condition of the India's No 1 operator then what can we expect from other operators???

I have written this mail to request to credit my payment of Rs 400 to my account and initiate the process of disconnection of my mobile number [protected].

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