I visited the shop on September, 16th 2007 to buy a mobile phone along with my friend. They claim that they are running special festival offers. We choose our model and asked them to explain the offer associated with the phone. The sales person said that with this model we will get a SIM with one year validity. We liked the scheme and decided to buy the phone. After we paid the amount we asked them if they can give the SIM too as intimated.
The person asked us to go to the other desk and show the bill, you will get the SIM. When we received the SIM, the attendant asked us to pay Rs 290.00. We were shocked, I told the attendant that while choosing the phone on the counter your sales person told us that with this phone we will get SIM with one year validity, he didn’t intimate that we are supposed to pay for the that too. The attendant told us, no, now you have to pay for the recharge (for 1 year validity). I rephrased my words again and told them if that is the case then they should tell everything before on the counter or at least while we were paying money for the phone. When we asked the same to the sales person again then he told “This is how they sell the things here.”
This is absolutely rubbish. In this situation anyone can loose their temper so did I; I told them with this type of attitude with customer, I do not want to keep any relation with the shop and asked to return my money back. To my surprise, they refused to return my money back and asked my to pay for the recharge too.
Is because they already have my money in their pocket, they have rights to harass me and my friend in front of everyone? Is their some law in India against these types of shopkeepers?
Finally they did not return my money back neither give SIM, I would like to report the same to the other consumers and consumer forum in India to beware of these kinds of shopkeepers and ensure what you are receiving is correct before handling over your hard earned money.
Address of the shop: Bharthis, No. 18, 9th main, 4th Block, Jayanagar, Bangalore – 560011