Menu
CB Wedding and Party Bharatmatrimony.com

The good, the bad, and the ugly - discover what customers are saying about Bharatmatrimony.com

Welcome to our customer reviews and complaints page for Bharatmatrimony.com. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Bharatmatrimony.com.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Bharatmatrimony.com's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Bharatmatrimony.com, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Bharatmatrimony.com. Your feedback is an important part of our community and will help others make informed decisions.

ComplaintsBoard
V
8:49 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bharatmatrimony.com auto renewal scam

I was shocked to see that this company has charged my credit card without my concurrence. When enquired they said it is auto renewal. It is criminal breach of trust and in no way i have authorized them to auto renew. They have started giving explanations which is unacceptable. Different call agents try to pacify me and said they will give discount etc and will refund money in 10 days etc. But i that is totally unacceptable. It is complete misuse of credit information provided to a company on the basis of trust.
It is shocking breach of trust.

Read full review of Bharatmatrimony.com and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
S
S
StalinG
, AE
Sep 29, 2012 11:15 am EDT

I do agree this stupid idiots took money from my account. Now this is absolutly looting money. They should call and confirm whether some one is renewing it or not.

How to get this money back...any suggestion is appreciate?

Stalin G

K
K
Keerthi.cute
, IN
Mar 31, 2011 1:37 pm EDT

How these become possible...Bcoz They are not collecting your CC details.In india we dont have a option like that.Evry tranaction will redirect to Bank Website.How can it possible?

R
R
Rajesh_22
, US
Nov 11, 2010 1:35 am EST
Verified customer This comment was posted by a verified customer. Learn more

This is absolutely right. It happened to me too. They charged my credit card again without getting my authorization. This is cheating to the core! The customer Service guy says they generally auto-renew the NRI accounts as generally NRI people want to renew it again! What an explanation! This is complete misuse of credit information!

ComplaintsBoard
D
2:10 pm EDT

Bharatmatrimony.com memebership renewal scam

Hello,

Bharamatrimony all of a sudden came up with this idea of auto-renewing the memberships and charging the credit cards without notifying the members. Luckily I checked my credit card statment and noticed it, and requested them never to auto-renew my membership. they agreed that time. Guess what? They continue doing that and continue charging the cards. they say that they send us emails notifying it but i have never seen those emails - maybe they go to spam folders, as they have large number of other businesses like real estate and what not. they are looting the members and using their database to develop other businesses. I was told that my money will be refunded, but then they never did!

Beware of giving them your credit card numbers. they charged my credit card which I was no longer using. I ended up with late fees etc!

Read full review of Bharatmatrimony.com and 7 comments
Hide full review
7 comments
Add a comment
A
A
Amy Dua
, IN
Feb 08, 2015 7:41 am EST

Can any one please guide me how to file a law suit against them?
I am another victim of the same fraud.
They do not even intimate before auto deducting without our knowledge. and when questioned back, they ask us to read the terms and conditions and say that auto renewal is a part by default. They dont even ask us whether we want an auto renewal or not.
this is simply cheating. Please guide as to how can I drag them to court.

Any help in this regard will be highly appreciated.

S
S
sunita yerramilli
Coventry, GB
Jan 15, 2015 6:27 am EST

Hello, today exactly same thing happened to me. And they rejected to refund me as they say I have used their services. Obviously I did not keep an eye on exactly when the 90 days are over. So I kept on replying to my emails.
When I spoke the colleague they said after 90 days the services will be cancelled automatically, so this means they will be cancelled.
However they never explained how this auto renewal works, and I too never remember seeing this. I now understand I did ask them if they can take a payment on the phone when they said they cannot because they want us to go on the website and they knew that this auto renewal window will pop up and you will be prompted to press 'continue' or something. And so that they can charge again. After all that the staff was shouting at me saying that, 'I don't want to hear the same thing again and again, there is nothing we can do from here, you write an email' also when i said I have to file an complaint she say this is not an complain it is a query.
her name was RITA.

These are dishonest means of business, and I will call fraudulence. They should not charge without notifying us and without our confirmation or authorisation. they are playing with people's money. I will take this further and file an official complaint against it.

N
N
no-to-injustice
, FR
Oct 09, 2013 1:46 am EDT

Hi,

I want to complain against the 'automatic renewal' abuse on BM website.

This is a warning for all BM users, when subscribing, make sure you call your bank to set a low limit to your credit card online payments...because BM will automatically use/abuse your card to renew your membership.

10th of Sept 2013 I get a call from BM Marketing Team and say I DON'T WANT TO RENEW MEMBERSHIP

11th Sept 2013 My card is abusively used to renew an UNWANTED membership on grounds that the 'automatic renewal button was selected by default'

16th Sept 2013 My bank transfers the client portofolio to another bank and my account is CLOSED. The card they USED FOR RENEWAL was INVALIDATED

20th Sept 2013 I get my bank statement, I see BM took the money on the 11th of Sept

21th Sept 2013 I contact BM and ask for a refund. They refuse. Then I place a comment on mouthshut.com, sharing my bad experience with BM.
2 days later, they agree to refund 2 out of the 3 months of the renewal if I delete my comment from www.mouthshut.com

23 of Sept 2013 I send 4 emails to Refund Team to tell WHAT CARD TO USE FOR REFUND, as the one they used abusively was invalidated

23 of Sept 2013 Without considering my 4 previous emails, Refund team sends confirmation email: My INVALIDATED CARD WAS REFUNDED

24th of Sept- I call every 24h and I am told to wait until I am contacted
My previous bank CONFIRMED THEY REJECTED THE PAYMENT

6th of Oct till today, the same reply, 'Let us check'...

So, I am sharing this experience to let other people know that BM has dishonest procedures.
They call you and even if you refuse the renewal they use your card to renew.

I do not remember having seen any 'automatic renewal button ' when I confirmed my first payment, so I just think they put it later on. And said it was 'by default'..
Otherwise, why calling me?

Also, checking that my bank rejected the payment is a matter of a couple of hours, not of weeks. It just proves their unwillingness to solve a problem..

Conclusion: if you really want to deal with BM, make sure you call your bank first and set a limit on your online payments, so that the automatic renewal be rejected..

C
C
Cleft.Praxis
, IN
Aug 06, 2011 6:24 am EDT

Hi, I agree with all linds of innovative unfair trade practices that these people are into. A company very poor on ethics, morals and professionalism. Third rate rotten grade services and for that they push you to pay by making all kinds of misleading promises. After facing harassment for over four months I have finally decided to drag them to Court...Regards

V
V
Vivek B
Brentwood, GB
Jun 28, 2011 1:51 pm EDT

Hi
They did the same thing with me today. I just discovered they have renewed my payment for my brother's account without intimating me about the renewal. The is absolutely not acceptable and I am just baffled to come to know this. They have deducted 56 pound from my account for the renewal. I had no idea that a well known site like Bharat matrimony can do this.

Regards,
Vivek

D
D
Dev0608
, US
Jan 20, 2011 12:01 pm EST

Today i also faced the same issue. They renewed my membership without my knowledge. I tried to call them but they told that they do not have any information regarding this. I blocked my card and made the deducted ammout as despute. Will see if it works or not.
Bharatmatrimoney is fraud site and they have mostly fake members and they are only in cheating bussiness, I am trying to file a court case against them.

S
S
ST-UK
Chelmsford, GB
Jun 14, 2009 9:31 am EDT

Agreed - have copied in the UK Trading Standards ppl and UK Asian Network to go public on this.

This is the email you'll get, btw:
Dear Mr.,

Thank you for contacting Bharatmatrimony.com

With reference to your e-mail dated 11/06/09 expressing concern over the auto renewal payment charged, we sincerely apologize for the inconvenience caused.

We would like to inform you that, inorder to provide uninterrupted service, all International member have the privileged of auto renewal of their membership once the membership expires.

Being a member of Bharatmatrimony.com, your paid membership expired on 30/04/09. Thus your profile was renewed automatically and hence, we have charged your credit card for the same.

But we had intimated about this charging a week ago and had also sent a link in the intimation mailer to switch off the auto renewal option.

Since you have not switched off this facility, it has been renewed automatically.

Also, you can avail 10 % discount in the auto renewal.

If you wish to cancel the payment and get a refund, please use the link available in the payment up gradation confirmation mailer. This will prompt you to login to your account. On providing the login details, the payment will be automatically refunded to your account and up gradation will be cancelled.

Note: To cancel the payment you should not have used our services.

If you cannot cancel it using the confirmation mailer, please visit

http://bmser.[blahblah yada yada yada].php?u=cancelpayment

Still if you have problem in canceling the payment please get back to us with your login details so that we can cancel the payment from our end.

Should you require any further clarifications or assistance, please reply to us via email to helpdesk@bharatmatrimony.com or call us at [protected] / [protected] (BSNL/MTNL Users)

We value your association with Bharatmatrimony.com

Warm regards,
Ravindar,
Customer Care Team,
Bharatmatrimony.com
A division of Consim Info Pvt Ltd.

Login often to improve your activity score and get better responses.

-----Original Message-----

Sent To:feedback@bharatmatrimony.com Matri Id :B355883
Member IP Address:89.241.38.218
Time :June 11, 2009, 5:50 pm
Your Name :ST
Phone Number :
Your Mail :ST @ email.com
System Details :
Comments:i would like to query a supposed extension in my paid membership of this service. I receved a bank statement advising that £45 had been debited from my account. I was aware that my paid membership was due to end, and was not going to renew my membership. However money was dibited from my Lloyds bank account. Would you be able to xplain how this payment was made? Was it using a debit card? Otherwise, itwould appear that this money was taken using prevous bank details WITHOUT my permission..

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.