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bharat matrimony / suspended my account without reason

1 chennai, India Review updated:

I am a bharat matrimony member and registered to their service. I subscribed for 3 months membership and my id is M2820175. There are alot of fake profiles and fake numbers created in matrimony. Some of the brides posted wrong phone numbers and i have complained to to bharat matrimony for checking but no action was taken against the fake profiles nor update me about the progress. Recently i have reported a bride for posting wrong phone number in bharat matrimony and i have contacted that number. The call went to voice chat and i sent msg telling that i called and need the bride to call me asap. I received a rude message from the bride as she send message to me by using another number of hers. She uttered harsh words to me asking why i had sent msg to the number (the one she posted in matrimony) and i explained to her nicely about my intention to get to know her further. However, I received further harsh and rude words and this prompted my anger and i admit i replied a bit harsh to her. She cut her reply and posted mine to bharat matrimony and without further checking, bharat matrimony terminated my service. They asked me to send an assurance mail and i did sent and they reactivated back. Since then i have stopped contacting or sent any msg to that person. Unfortunately that girl resend the same complaint and without checking with me, they suspended my account without notice. I contacted their customer service and they unable to help but still maintain the same reply which is "we are sorry to tell u that we cant help to reactivate your account'. I have 2 months membership and it was burnt just like that. They never listen to both side or story or ask us to explain or defend ourselves. They just cut us off just like that and only interested to take our money, thats all. All the profiles created in bharat matrimony are fake profiles and brides posted wrong phone numbers and wrong information. Please becarefull when u pay using credit cards. They have this option called auto payment renewal and it will cut from your credit card after your membership terminates without your knowledge and its hard to reclaim back from them. I have 3 bad experiences with bharat matrimony as i been their long time member. I decided to subscribe with them as i thought their service will become better but it turn out to be worst. Their customer service will reply same message to you whenever you ask something and they wont do much to help you. The only thing they are interested is to ask if you are willing to subscribe to their service and their promotion and services only. I dont mind losing money to them but i dont want others to suffer like me.

Ka
Jul 15, 2015
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Comments

  • Gi
      28th of Jun, 2016
    0 Votes

    [censored] company knows how to trickily get money from customer . but don't know how to refund money . only knows auto renewal process and will take money from your bank, and always shows same photos, after 5 year also u can get same photo.

  • Vi
      28th of Jul, 2016
    0 Votes

    True .There are so many fake & duplicate profiles. When I send the profile ID to them they say we get thousands of new members so can't check. I send interest to many after I checked the contact number more than ten members deleted they profile. Members are seen online 24 hours but they don't read the message we send also if send photo request no a single member uploaded the photo.

  • Vi
      28th of Jul, 2016
    0 Votes

    True .There are so many fake & duplicate profiles. When I send the profile ID to them they say we get thousands of new members so can't check. I send interest to many after I checked the contact number so many members deleted they profile. Many of them are inactive also very old profiles too. Members are seen online 24 hours but they don't read the message we send also if send photo request no a single member uploaded the photo.

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