Bharat Gas / not booking by phone & delete the booking

I s. prasd consumer no-31417, agency name-kamla gas service, agency code no 113494, nehru nagar green verge ghaziabad. tele no-[protected], [protected]&
I had booked dated 03/03/2012 time 10 am to mobile no-[protected] (suresh staff of agency) by mukesh baghel but after booking 11 days I had yet not received the cylinder. and also they did not pick the call for above land line no. finely I call the mobile no-[protected] for delivery posoition of above booking they reply very rudely your connection no-31417 is not booked of above particuler date since the above booking is delete by mr pandey staff ([protected]) as per information given by suresh staff of kamla gas service. please solve the problems as soon as possible.
And give messege in the following email id;-

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