B & H Photo-Video, Pro Audio
reviews and complaints

Purchased advertised B&H used equipment at a fixed price. Was shipped an inaccurate product with an active inventory/property code from a third party AV rental company. B&H switched the deal and shipped equipment that is not authenticated for resale. B&H claim the unlawfully purchased item was sent in error and claim there are no available units as originally advertised. They offered a price reduction of $300 off MSRP for a brand new unit which is $500 more than the advertised price.

https://www.yelp.com/biz/b-and-h-photo-video-new-york-6?hrid=uH_DrpCTKpJYR7AFvVn7jQ&utm_source=ishare&utm_content=review

Hi all,
I would really like you to help me complaining about this site bhphotovideo.com they stole my money I requested item from there (car charger for mavic air) they deduct directly money from my master card the after one day they asking me send my id copy? Why need to send my id copy! And when I refused and asked to cancel order they asked me send it to cancel request in fact they forcing me to send it I sent email and complained on that site they blocked my account then I keep complaining they on my account again but still they dont want give my money back I order all time items online from amazon and other sites none ever asked id or passport copy!
Please help me with this
Thanks

My complaint has to do with their useless customer service.
I used to often order from this company, but I guess my last time was really the last one.
My order arrived being defective. I immediately called them to figure out what to do. And I must say I have never met THAT lazy people, who tried to show me how much they didn't care about my problem. What they wanted to do is to make me resolve it on my own. Lazy sleepy a%%%es, what are you getting paid for, huh?
I still have a broken item, because I don't know where exactly I have to ship it to. I have no address. Only they can tell me.

I had the worst experience buying a product of my entire life - and I live in Brazil, where the customer support is as bad as it can be.

I travelled to USA on vacation and I decided to buy my long waited CINTIQ, I was staying there from Jan 28th to Feb 11th.

I placed an order on January 31st, tried to buy it with my uncle's credit card, since he has a bank account in the USA. I tried once, it failed and the system notified me that it didn't proceed with the order, I called my uncle and he gave me another card number to use, tried the second time and it failed again and again the site told me that the purchase failed (and also, I received two e-mails from these tries saying the same, that the order failed).

After that, my uncle called his bank and they said they've blocked the purchase - since it wasn't expected such amount to be debited from his account profile - and then he asked then to allow it to proceed. And so they did, I tried a third time and the system said: "Thank you for shopping with us, your order has been confirmed" and I recevied an e-mail confirming that the order had been placed.

This was on January 31st, after 2 days waiting for an e-mail informing on the estimated date delivery, I called the customer support on Friday (Feb 3rd) only to be informed that you guys didn't work on Friday nor Saturday and you would be back on business next Sunday. I waited another 2 days and called on Sunday to the customer support that informed that my purchase had been declined and asked if I wanted to inform another credit card. And so I did, gave another credit card number and this time the representative said the purchase had been approved. When I asked him to confirm a second time if everything was ok with the order he said with this exact words: "Yes, your products should be shipped tomorrow first thing and you should expect them to be delivered in 3 working days".

I checked my e-mails on sunday and saw another confirmation that the purchase had been accepted and that I should wait it to be shipped so I could see an estimated delivery date.

I waited another day and on Feb 6th, monday, I got the e-mail saying that my order had been shipped and that 3 products of my order (out of 4) would come in 3-days and the other one, the most expensive and most important one, the Cintiq would come in 7 days - in other words, February 13th - 2 days after I come back to Brazil. I desperately called the B&H customer support asking then if there was anything that they could do to get my package delivered faster, explained that I wouldn't be in the USA in the estimated delivery date and that I needed it to be delivered in less than 7 days as the other representative assured to me, I told her that I'd do anything, pay any fee that this could imply. She said that she couldn't do anything after the package has been shipped, that I should call the UPS to see if they could do anything.

And then I called the UPS, and they told me that I should ask the store to change it since it wasn't in their system yet, and thus they could change it if the sender requested so. I called again the B&H support and told then all the history so far only to hear the same answer: we can't change it after it's been shipped.

I then waited another day to see if, once it got in the UPS system I could change the delivery somehow, but the answer was the same: we can't change it after the sender has made the shipment.

On February 11th, the day I should be packing my luggage to get in the flight, I received an update from UPS saying that my package was in Salt Lake City, so I rushed to their customer center and asked them if I could pick up the package from there - it was on Saturday - and the woman working there said that nobody working on saturday could access the trailer and retrieve the package to me.

And so I travelled back to Brazil without my package ordered 12 days prior to my trip eventhough I was assured that I would received my order before that - in 3 w-days.

I bought Nikon camera from the website www.bhphotovideo.com. It was real scam, ‘coz the camera arrived in awful condition and nothing worked. I contacted the rep and asked to change it. The seller told me to return the camera and after that he told me to wait. I waited 3 weeks and heard only blah-blah. I’m really sick of these promises and blah-blah, so please maybe someone can advise me something.

I placed order on the website www.bhphotovideo.com. After that the seller didn’t provide any info, they only charged me quickly. I returned to the website and cancelled the order, but after 2 weeks no one contacted me or provided any refund. The company is real scam, so better don’t buy from them or you will waste your money. I wonder if there are people, who have the same problems and what have you done in such situation, please post comments.

I ordered camera and different accessories for it. I placed order on the website www.bhphotovideo.com 6 weeks ago, but these ### simply fooled me. They didn’t provide any info, no updates and the website showed nothing, but they took money from me really fast. I tried to reach them, but no one replied to my emails. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.

I bought camera and lens from the company www.bhphotovideo.com. The order arrived on time, but the package contained only lens. I checked it and it had scratches in some places. I contacted the seller, who apologized and told that they would provide new order for me. I returned the lens back, but after that I haven’t heard from the seller again. Total scam. So be careful if you use this website or leave comments if you have horrible experience with this seller.

Sometime ago, I placed the order on the website www.bhphotovideo.com, but my advice - don’t deal with this company. I bought Canon laser printer, which didn’t arrive at estimated day, and I contacted the live chat agent, who promised to check my order and called back. Of course, no one called back and I called them again and asked for refund. They promised to return money within 4 days. I’m still waiting. I wonder if someone had the same situation and can offer good solution. Thanks.

I purchased 3 Nikon Lenses in Feb, 2012 from B&H. They sent me 3 nikon lenses that I now find out were grey market lenses. Within 8 months, 2 of the lenses needed service and I sent them to Nikon to have them repaired and was told that they will not touch them because they are grey market lenses. When I looked into it, I found that B&H sells "USA" lenses and "imported" lenses. They have the same B&H part number and the same Nikon part number and are sold for the same price. The USA lens has a 5 year warranty and is serviced by Nikon. The Imported lens has a 1 year warranty through B&H. Nobody would EVER knowingly buy the grey market lens! This is an absolute bait & switch deal. I will never buy anything from these rip-offs again.

After much discussion I received a quotation from them. I was told when I wanted to order the otem(s) I could just call with the quotation number. and it would make ordering a breeze. When I went to actually place the order, I am now told that was a one day price and they refuse to honor it. At no time was I told this price would be good for one day... why would I waste my time getting a quote if that was the case? Of course I find this out after spending 30 minutes trying to place the order.

I can only assume if this is how they treat potential customers, the service you receive after the fact must be much worse. AVOID ALL ALL COSTS!

I purchased an Asus notebook computer from B&H and it hasn't worked right since the day I got it. And I didn't realize they only offer 15-day returns. Stupid me. They told me today to fix it myself by reinstalling the operating system and all the other software. So I tried to do it. But they didn't provide any of the activation keys for the pre-installed software (except Windows). So after hours and hours, and days and days of wasted time, I still have a computer I can't use... Oh, and call me an OldCoot, but the attitude of the B&H tech support team is the worst I've dealt with in years. I'd rather talk to foreigners in India than those NY turkeys! (And don't bother trying to call on Friday afternoon. Unlike most of us, they only work half a day and close at 1pm.)