Bf Malaysia Auto Spray & Services Sdn Bhd (979037 - X) / Workshop refuses to take responsibility of damages
On 21 March 2015, I brought my car (Perodua Kancil) to the BF Malaysia Auto Spray & Services (979037-X) workshop - Address: 1, USJ 1/6c (This workshop is NOT tied to the other branch at 24, Jalan TS 6/5) - because it had some power issues and also to have it repainted. At the first visit, I spoke personally to the owner, William, and he referred me to his mechanic, Borman, who was also the manager of BF Malaysia Auto Spray & Services. At my next visit, the owner, William, quoted me RM1, 450.00 for exterior and interior painting. The next day, William called me and mentioned that the quotation he gave was too low as his mechanic re-quoted a price of RM1650.00, and this clearly shows additionally that the workshop is being run mainly by his mechanic, Borman.
And so I seeked advice from Borman (the mechanic) on how to increase the power in my car as I mentioned it lacks power to go uphill. He suggested that a full check be done and that engine has to be removed to do inspection. He showed me parts that needed to be changed and advised on what to fix and what parts to replace. I consented and trusted that he knows better. The first problem: Spray work wasn't done properly under the bonnet and at many parts (it looked like a rushed job where paint wasn't given enough time to dry), and also you could see the top protective layer wasn't polished smoothly (Borman claimed that usually paint work doesn't include the smoothing of the paint work and that customers would bring it elsewhere to polish - this is not true after enquiring a few paint workshops), he did it however and made it seem like an extra favour. I just let that go with the tons of excuses Borman gave. There were many other fixes I had to do and I just let it go as Borman constantly gave many excuses to avoid taking responsibility. A few days after collecting my car and paying RM2, 979.00 for the services in full, I realised my car had more problems and the tyres were shaking when doing turns. I returned to the workshop and told William about the said problem and asked to have it rectified. He told me that he had fired Borman (his mechanic who had repaired my car) because he found out that Borman was cheating the company and had been using old and/unoriginal car spare parts in the car repairs. William further claimed that he was not responsible for the problems (e.g for the spare parts that were spoiled within 2 months) as I had been liaising with Borman, and not him. He therefore refused to further look into the existing problem, to correct the problems or give me any refund and told me to go elsewhere to fix my car problem. I believe that as the employer, William should be vicariously liable and responsible for the car repairs. This is because I had hired BF Malaysia Auto Spray & Services to repair my car, and not his mechanic personally. I have spent a huge amount fixing my car diagnosing the problems at other workshops and also it has taken up a lot of time travelling back and forth to get my car problems fixed. BF Malaysia Auto Spray & Services at 1, USJ 1/6c (the other branch is not tied with this branch) are real cheaters and irresponsible and I would want everyone to be aware of these low-standard workshops that will cause you more problem.