Menu
Beyond The Rack Enterprises
Beyond The Rack Enterprises Customer Service Phone, Email, Contacts

Beyond The Rack Enterprises
reviews & complaints

www.btr.com
www.btr.com

Learn how the rating is calculated

1.4 63 Reviews

Beyond The Rack Enterprises Complaints Summary

7 Resolved
56 Unresolved
Our verdict: With Beyond The Rack Enterprises's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Beyond The Rack Enterprises has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Beyond The Rack Enterprises. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Beyond The Rack Enterprises reviews & complaints 63

Sort by:

Newest Beyond The Rack Enterprises reviews & complaints

ComplaintsBoard
L
3:12 pm EDT

Beyond The Rack Enterprises credit card charged, but no confirmation notification

I have never dealt with a company that does not give the consumer a confirmation notification or a way to track an order. My credit card has been charged. I feel it would be proper to keep the customer informed. Order number: [protected]. Order date:
4-23-2019

ummm...do I really need to write a 350 word report for something that should automatically be part of customer care services? *sigh* This is too hard. Conducting business should not mainly fall as a customer's responsibility.

Read full review of Beyond The Rack Enterprises
Hide full review
ComplaintsBoard
K
12:46 pm EDT

Beyond The Rack Enterprises item not received

Contacted btr several times regarding item not received, either no answer, or they are closed until 9am and the latest - your wait time is at least 1/2 hour, please email us. Emailed 1 week ago, no response. Emailed again this morning, we shall see. Tried logging into the online site, password rejected, even though it is my correct password, tried to reset and nothing! My card has already been charged over $50. I either want my product or a full refund.

Read full review of Beyond The Rack Enterprises
Hide full review
ComplaintsBoard
S
5:22 pm EDT

Beyond The Rack Enterprises customer service email response

If I request a returns slip u never ever receive it they hope that 30 days will pass and u aren't allowed to return after that time frame. And when y email req a returns slip u receive an email back eventually saying u will receive one within 72 hrs and of course this never ever gets sent to you . It's a scam to make u keep unwanted items. They also close at 4pm who does that ! So u can't csll after work . The after sales is disgusting people should stop buying from this company an maybe it will go bankrupt a second time !

Read full review of Beyond The Rack Enterprises
Update by Selenbinson
May 24, 2018 5:23 pm EDT

Worst customer service ever !

Hide full review

Is Beyond The Rack Enterprises legit?

Our verdict: Complaints Board's thorough examination reveals Beyond The Rack Enterprises as a legitimate entity with notable strengths. Despite a 11% resolution rate on customer complaints, which invites a closer look, Beyond The Rack Enterprises stands out for its commitment to quality and security. Clients considering Beyond The Rack Enterprises should delve into its customer service record to gauge compatibility with their expectations.

Beyond The Rack Enterprises earns 91% level of Trustworthiness

Perfect Trust Endorsement: Beyond The Rack Enterprises achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Beyond The Rack Enterprises. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Beyondtherack.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Beyondtherack.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Beyondtherack.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Beyond The Rack Enterprises has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 11% of 63 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • The website belonging to Beyond The Rack Enterprises has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
  • We conducted a search on social media and found several negative reviews related to Beyond The Rack Enterprises. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
D
12:25 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Beyond The Rack Enterprises I cannot reach anyone

Hello two weeks ago I made an online purchase at Beyond the Rack, and they charged my credit card last week. I found out the product ordered is not available for delivery until at least three weeks! I have tried to contact them by email many times, tried calling the toll free number, and other local number with heavy queue lines and no answer. I have not been able to get someone to get back to me, .. This is not professional!

Read full review of Beyond The Rack Enterprises
Hide full review
ComplaintsBoard
R
2:11 am EST

Beyond The Rack Enterprises Worst online store

It was a horrible experience, to be honest.
They worked very slow and I will never deal with them again. I ordered one single dress that was in stock at the moment of placing the order, but it took them one month to finally ship it. One. Single. Dress. That didn't even cost much (but of course, it's not a reason for anything at all). When I eventually received it, I thought that I would probably send it back. It looked cheap, the material was rough, not made of cotton as it was promised.
Right now I am trying to figure out how to ship it to them...

Read full review of Beyond The Rack Enterprises
Hide full review
ComplaintsBoard
S
3:35 pm EDT

Beyond The Rack Enterprises product and price

Made a search on google and you will see that the articles on this site are more expensive, in addition this company has problems of debt, that is why they do not refund their customers.
They want to make money during the holiday season and black friday, that is why they give you a credit and will not refund you if you have a problem with your purchase.

https://www.richter.ca/en/Folder/Insolvency-Cases/0-9/7098961-Canada-Inc

https://www.thestar.com/business/2016/03/31/beyond-the-rack-obtains-creditor-protection.html

Read full review of Beyond The Rack Enterprises
Hide full review
ComplaintsBoard
C
11:48 am EDT

Beyond The Rack Enterprises refuse to return $500 credit

I've been their customer for 2 years. I bought some I returned some, they don't do refund but give credit for returned items. Last year when I checked my account, all my credit disappeared without any explanation. I called them and they said they changed ownership so all credit is gone and nothing I can do. So I lost $500 credit (╥︣﹏᷅╥) . Can someone helping me where should I call or reach to get back my money or at least warning everybody not to be in my case! Thank you so much. please give me advise ... This is my email [protected]@gmail.com

Read full review of Beyond The Rack Enterprises
Hide full review
ComplaintsBoard
C
12:53 pm EDT

Beyond The Rack Enterprises product and service

I ordered a watch on July18, 2017 and received it today. The watch was quite different from the one I ordered. The ad showed an oblong shaped watch in white mother of pearl and I received a watch face with a huge circular front in stainless steel. They did not indicate that it was non-returnable . But they have not included a return form. I have sent 5 e-mails, have called a dozen times...no response. I cannot return the watch without, I cannot believe that Canada allows this company to sell goods and not abide by the law. I have spent 421.47, received a watch for Godzilla's wrist and no one will respond to my enquiries.

What do I do?

Read full review of Beyond The Rack Enterprises
Update by Caroline Arcuri
Jul 27, 2017 1:12 pm EDT

I ordered a watch on July 18, 2017 and it arrived today July 27, 2017. Sadly it is NOT the watch I ordered as mine should have an oblong and delicate face in mother of pearl and the one sent has a huge circular face in stainless steel and is suited for Godzilla's wrist. More so, they did not include a return sticker with address nor a shipping sticker. I cannot return watch without. This watch never indicated that it could not be returned. Now I am out $421.47. They have not responded to my e-mails nor do they answer the phone. I've called a dozen times. They must be illegal. Surely, there are laws in Canada that forbid these scams.
Caroline Arcuri

Hide full review
ComplaintsBoard
T
2:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Beyond The Rack Enterprises complaint

2017-07-18 requested a return label. Horrible customer service. I cant believe how you can treat loyal customers like this. Changing your policy without any notifications. Not return emails and not taking a customer seriously and making them feel bad. I called and they don't want me to talk to a manager, they said they will forward a message but I know they will never call me back.

Read full review of Beyond The Rack Enterprises
Hide full review
ComplaintsBoard
D
3:24 pm EDT

Beyond The Rack Enterprises no return label included with order

I have notified BTR twice, to email a RETURN LABEL so that the merchandise can be returned. PLEASE do not ignore this request. I desperately want the get the items sent away.

Feel that BTR could do better for its customers by paying more attention to the things that go wrong, rather than all the things that go correctly.

Cannot understand why a complaint must be so long in order to garner attention. What else can be said about something that has a simple solution. I have always had a good relationship with your company and would like it to continue.

Read full review of Beyond The Rack Enterprises
Hide full review
ComplaintsBoard
P
2:40 pm EDT

Beyond The Rack Enterprises fraudulent business

Placed an order with Beyond the Rack on line Nov. 17th 2016. Order # [protected]-CO for $65.98. Called BTR customer service was told item had not arrived to their warehouse and would not ship by Christmas. Called back in Jan 2017 requested cancellation and refund. Feb 10 2017 received an email stating confirmation of cancellation with a refund issued 5-7 business days for funds to be returned to original payment method.
Email had a case # CS5731371 and was sent by Karla Charles Customer Service Representative

Read full review of Beyond The Rack Enterprises
Hide full review
ComplaintsBoard
A
11:57 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Beyond The Rack Enterprises case cs5634140 removal of credit from account

I bought a top and as it was the wrong size, I returned it and received a notification that I had a $30 in my account. I tried to order a tote and the credit was not in my account. I emailed Customer Service and had a reply fom Mike Hernane. We went back and forth about the credit not being in my account and he kept reassuring me not to worry that it would be straightened out. On Sept. 7 he emailed advising that I could order manually using my credit. When I phoned to place an order I was told there was no credit in my account and in any event you can't place orders by phone. They suggested I make my order and the credit would be put in my account for future purchases when things were straightened out on their end. I emailed Mike again in November regarding the credit and I received an email from him on November 18 advising that all credits were removed by the company for orders placed prior to May 24.

Read full review of Beyond The Rack Enterprises
Hide full review
ComplaintsBoard
A
7:06 pm EST

Beyond The Rack Enterprises red dress ordered in nov. 16 - never received

Either their employees are pathetic #####s or they are pathological liars and scam artists.

My incident is just on of many on this website v btr.

Essentially,
Purchased two items in nov 2016. 1 black coat. 1 red dress (Same order).
The black coat arrived in jan 5, 2017.
The second item has never arrived as of today 2/10/2017.
Tried to call, recording says the wait time is 30 minutes and encourages callers to send an email; actually a form on their btr website (Emails are futile, they're never acknowledged).
Frustrated, I called today to cancel the order and to receive a complete credit back to paypal. I emphasized that I did not want a credit at btr; I wanted a credit back to pp.
Then I get an email saying the item was delivered on 1/5/17! She was referencing the black coat. I had just spoken to this person and she remarked about how pretty the red dress was!
Is she an #####, or is this standard business practices: giving customers the "runaround" and withholding credits due to honest and concerned customers? I will try again to respond to btr but clearly there is something not right with this company.
Please govern accordingly

Read full review of Beyond The Rack Enterprises
Hide full review
ComplaintsBoard
I
7:37 pm EST

Beyond The Rack Enterprises where is my credit for returned items?

I'm tired of trying to reach customer service to ask them why my credit amount disappeared from my account with them?.. how is it even possible?.. Where is my credit? Something is really off the line...
To Customer Service: (if any even exists), please call me and explain to me... where is my credit with your company? I'm definitely won't leave it without being addressed, it's been too long to wait for an answer. Why are you keeping my money without disclosing that you own me back at least in a form of credit?.. Do not order from them, it's a fraudulent company!

Read full review of Beyond The Rack Enterprises and 1 comment
Hide full review
1 comment
Add a comment
P
P
pobarjenkins
Minneapolis, US
Jan 24, 2017 10:25 pm EST
Verified customer This comment was posted by a verified customer. Learn more

They most likely will not see your message here. You should contact them directly if it's an in-store credit, or contact your credit card if it's a refund you are referring to.

ComplaintsBoard
T
7:19 am EST

Beyond The Rack Enterprises refund policy

I purchased a bracelet in December of 2016 that was broken when it arrived. I was able to return the broken item at not cost to myself, but they will only give me credit for their store, not to my credit card. They do not respond to additional emails request refund to my credit card. My contact person at the company is Avrom Shtern. My custoemr number is CM2761116.

Read full review of Beyond The Rack Enterprises
Hide full review
ComplaintsBoard
J
12:45 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Beyond The Rack Enterprises customers with credits on file have their money stolen by company

Beyond the Rack had $150 of my money as a credit for a return I had made and they had received. I went to use my credit and it had disappeared. I made enquiries to which they were very slow in replying and eventually they just said they were under new ownership and would not be honouring my credit. They effectively stole my $150, yet are continuing to lure customers.

I am writing to warn others to avoid any dealings with such an unethical entity, Beyond the Rack.

Read full review of Beyond The Rack Enterprises
Hide full review
ComplaintsBoard
B
10:11 am EST

Beyond The Rack Enterprises theft!!!

I purchased 3 pairs of boots March 2016. They did not fit. After contacting BTR they explained the sizing / manufacturing was different then specified and that I could return them and receive a refund should I order them all again in the size to match the manufacturer specifications. I did. Since April 2016 I have been fighting to get my refund on the first order. I have contacted them over 8 times to have this resolved and my money returned. They have over $200.00 USD of my money and I have nothing for it. In any case anywhere this would be classified as theft.
Every time I have made contact I am assured this will be fixed. Here we are 10 months later !
What kind of legal action have we access to? This is completely wrong and immoral business conduct. They need to be accountable .

Read full review of Beyond The Rack Enterprises
Hide full review
ComplaintsBoard
M
12:39 pm EST

Beyond The Rack Enterprises ralph lauren polo long sleeve

I purchased this shirt from them in XXL. When I received it it looks more like a medium. They want me to pay for the return and give me store credit for something that was misrepresented on their website. I will never buy from them again. I also purchased a jacket for my husband for Christmas from them. That too is to small but I can wear it so it's not so bad but the Polo was a different case.

Read full review of Beyond The Rack Enterprises
Hide full review
ComplaintsBoard
C
11:38 am EST

Beyond The Rack Enterprises never received refund

I ordered an item in February. I received an email in April to say my item was not going to ship. Instead of giving my money back. The company issued me a credit - they never provided my refund for 149.99 and the credit from their website disappeared. Initially the customer service agent I called in december indicated that the issue was being resolved but I had to follow up after 3 weeks to find out I was not going to get my issue resolved. This company is absolutely unethical in their business practices. I will pursue every formal and informal avenue to ensure that this does not happen to anyone else. Their brand is totally damaged in my eyes. I shop online all the time and have never been this displeased with my customer experience.

Read full review of Beyond The Rack Enterprises
View 0 more photos
Hide full review
ComplaintsBoard
L
9:35 am EST

Beyond The Rack Enterprises ray ban glasses

I purchased a pair of rayban sunglasses which if real are made in Italy the ones I got were fakes the glasses say they're made in Italy but the label on the rayban box says made in China you would think if btr is going to sell fakes they would remove the label showing they're fakes btr has not yet addressed my issue even though I sent them a photo of the fake sunglasses I now wonder how much fake stuff they sell will never buy from them again

Read full review of Beyond The Rack Enterprises and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
M
M
Miss S112
, US
Aug 23, 2017 10:19 pm EDT

So did you find out if your glasses were authentic because am having the same issue right now and when I spoke to a representative about it they were really rude about it. Please let me know because its August 2017, my box says made in China and there were other factors that differ from my other real Raybans that I purchased from authorized sellers.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Beyond The Rack Enterprises customer service

Phone number

1844 400 4287

Website

www.btr.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Beyond The Rack Enterprises?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Beyond The Rack Enterprises Customer Service. Initial Beyond The Rack Enterprises complaints should be directed to their team directly. You can find contact details for Beyond The Rack Enterprises above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Beyond The Rack Enterprises. Discuss the issues you have had with Beyond The Rack Enterprises and work with their customer service team to find a resolution.