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Beyond The Rack / terrible customer service

United States

After having one experience of very poor customer service at this company, I decided I would never shop there again. This time it got ridiculous. A month ago (at least) I returned an item and asked for the money to be refunded to my credit card. Unfortunately, instead, I got an email stating I had a credit at the site, Beyond the Rack, which sells clothing, and other goods at a discount rate.

TODAY I WANTED TO REDEEM MY CREDIT AND SO I SELECTED AN ITEM THAT COST LESS THAN MY CREDIT. BUT THE WEBSITE WOULD NOT ALLOW ME TO COMPLETE THE ORDER (EVEN THOUGH NO MONEY WAS DUE) WITHOUT MY PUTTING IN A CREDIT CARD NUMBER. I HAD AN ONLINE CHAT WITH SOMEONE THERE WHO INSISTED THERE WAS NO ALTERNATIVE WAY TO REDEEM MY CREDIT WITHOUT GIVING THEM A CREDIT CARD. I ASKED IF I COULD COMPLETE THE TRANSACTION BY PHONE AND THEY SAID THAT WAS IMPOSSIBLE.

I SENT AN EMAIL TO CUSTOMER SERVICE AND RECEIVED AN EMAIL FROM AMANDA JACQUES, WHO REPLIED THAT SHE COULD NOT UNDERSTAND THE PROBLEM. SHE WROTE, "
Thank you for contacting BTR. If you currently hold credits in your account, you may use these credits to place orders at any time. The system will still prompt you to add your credit card information as an account verification tool, but your credits will be deducted first. Any additional funds will be charged to the credit card. Please be advised, promotional/referral credits are deducted from the item price only and not the shipping or taxes charged to an order.
I WROTE BACK EXPLAINING WHY I THOUGHT I SHOULD NOT HAVE TO INPUT A CREDIT CARD NUMBER IF THERE IS MORE CREDIT IN MY ACCOUNT THERE THAN THE PURCHASE AND SHIPPING PRICE. I ASKED TO PLEASE PLACE THE ORDER BY PHONE AND I DID NOT HEAR BACK FROM HER AT ALL!!!

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