BestWigOutlet
reviews and complaints

I love the wig I ordered from Best Wig Outlet. (ORDER NUMBER B337697) It's beautiful but the color on the website did not appear correctly. The wig is way too blonde for me. I am not asking for a refund - just a different color. The R8/26H is not wearable at all. The color chart is misleading. The customer service representative refused to help me.

I ordered some hairpieces from this co. called Best Wig Outlet. Well they are not the best. I ordered 2 pieces thinking the colors would match. Well they did not match. I contacted the company to let them know this situation and wanted to return and place another order with them. I told them I would keep the one piece since it was a swirl hair piece and could get by with the color. However the other hairpiece would give my hair 3 different colors witch would not be acceptable. I would have been more than happy to order another item at no monetary loss to them. The item would have cost more. I was told that I could not return the item. This company is not upfront about their policies and make returns difficult. They tell you to get a RMA number thru there website. Well that is impossible. So I called there number and was told that is not the case have to get number by calling company. Than told could not return. They do not let you know this information until you receive the item. This is a deceptive practice. There are other wig companies to order from and I suggest that people should order from the other companies since the wigs offered are available elsewhere without the ridiculous hidden return rules. I have never done business with a company this is so devious! Most companies are more than happy to keep their clients satisfied. Too bad because I was going to order a more expensive item. There loss.

I have ordered a human hair wig from BestWigOutlet and received a terrible super shiny synthetic wig! Before I made my order I called the company and asked about the return process. They claimed that I can return the wig in case if I'm not satisfied with it. They also said that they offer a free return shipping and full refunds. I trusted them and that was the biggest mistake I've ever made! I wanted to returns the wig but they said that it was not possible and that they don't do refunds or exchanges. Then I asked for a manager and they said that manages was not available. Terrible unethical company! My issue was never resolved and they did nothing to help me.

I ordered a wig from BWO about 3 weeks ago (early November, 2015), thinking I would try a VERY CURLY wig, although my hair is straight and I wear straight wigs all the time. As soon as it arrived and I opened it, I realized it was too much hair for me, but I tried it on anyway to prove to myself that I couldn't tolerate it! I took it off, placed it back in the hairnet and box it came in, called for an RMA # and returned it the next day. I just received the following email from the company: We have received your return # 1115069. However, we did not receive the Paulina in Original Conditions, the item has been used. Our Inspection Department has denied your refund request. 1. The hair is tangled up. 2. The hair is very frizzy. 3. All the curls are loose. As your request had been denied unfortunately, we will have to send the item back to you just the way we received it. Since the Paulina was a no exchange and no refund the vendor will not accept damaged items. Thank you Sincerely, Customer Service Best Wig Outlet http://www.BestWigOutlet.com/ We have received your return # 1115069. However, we did not receive the Paulina in Original Conditions, the item has been used. Our Inspection Department has denied your refund request. 1. The hair is tangled up. 2. The hair is very frizzy. 3. All the curls are loose. As your request had been denied unfortunately, we will have to send the item back to you just the way we received it. Since the Paulina was a no exchange and no refund the vendor will not accept damaged items. Thank you Sincerely, Customer Service Best Wig Outlet http://www.BestWigOutlet.com/ Clearly, this company is so desperate to make money and cheat the customer in order to do so, that they would ruin this wig themselves in order to make a few dollars. How sad that we have to deal with such dishonesty and corruption when we've all discovered such a simple and seamless way to shop. THEY have now ruined this wig, NOT ME, and I'm out $200. Never again...and I will call my bank to have this purchase reversed and have the company investigated. [protected]@gmail.com

I PURCHASED A WIG FOR CANCER AND OTHER PURPOSES. IT TURNED OUT TO BE A CHEAP COSTUME WIG. I THREW IT AWAY AFTER FILING A COMPLAINT WITHOUT BEING COMPENSATED.
I purchased a wig for cancer and other purposes. They sent a junk, costume wig It was thrown away since Best Wig Outlet would not assist me with resolving the issue. I guess money is best made by them on restocking fees on returns and not paying for the shipping costs for returns. I ended up having to discard the junk wig to the refuge collection center. Never used. It was a five dollar wig that Best Wig outlet sells for a lot of money. Beware...

I've ordered two wigs from them within the last 6 months and neither was what I ordered. I had ordered the first wig a few times before and didn't open the package right away because I 'assumed' it would be the same. It wasn't and by the time I opened it I could no longer send it back. The most recent purchase is terrible. The sizing is wrong and it looks NOTHING like it does on their web page. I called and the the customer service rep didn't even ask what was wrong. Just told me it would cost $30 to restock the item. I shouldn't have placed the last order, but figured the other one was my fault because I didn't open it right away. There are many places to order wigs online. I don't recommend that you use this site.

I have ordered a few wigs from this company before one of them being the same wig I'm complaining about. i have never had a problem with them or the wigs they have sent me until now. i understand their policys are CLEARLY stated and all the restocking fees and bla bla bla here are my email back and forth. alll i wanted was my shipping returned! AHHH sorry to say they lost a customer over $6

i did get my wig today and the color is great but there is a problem with the wig it self... it has a bald spot on the back of the wig where you can see the weaves. after looking at it for a little while it seems that there is missing hair that was not sewn into the weave it self. i'm not sure how you want me to send this back ? i have attached a photo to show what the problem.
so i sent it back and they called and i was soooo angry about not refunding my shipping because i felt it WAS a def. i sent them this email:
i talked with some one to day stating that my wig was not a defect that it is the way the manufacture is indeed selling them that way, and i could not get a refund for the shipping i paid out to send it to me and then to send it back to you. i am rather upset about this, i have ordered wigs from you in the past and i'm sure you can see my history of that. i have ordered this same EXACT wig in a different color and it is fine, so why would the this not be a defect? i just cant see the manufacture standing by this product and saying yes this is good and we intended for a bald spot in the back... i even sent pictures showing how bad it really was in one of my first emails. I really would like it if some one could take another look at this case to see if my shipping both ways could be returned back to me. i have been a long time customer and very faithful to bestwigoutlet and will continue to be as along as this matter gets taken care of. thank you for your time and consideration in this matter.
and this is what i got back HAHAHA

Dear Valued Customer,

We have reviewed this case and also the results of our inspection and the manufacturer’s inspection and both verified that the item was not defective. Unfortunately, the store credit will remain and you can place an exchange order at any time within a year. To place an order using store credit, please call our customer service line and we will be able to process your exchange request. Thank you.
Sincerely, ~BWO

Their customer service went down the tubes, i will no longer do any business with them and the word of bad mouthing spreads much faster then any good that would come from this mouth

I ordered a new wig and service was prompt. They shipped the next day. I ordered a Sale item because I knew the style and make, own the same one. The wig that arrived, a Raquel Welch was stiff as if it had product on it or was dry. It had no RW card attached and it had choppy pieces of hair. It was dull and ugly. My old used one in the same style is wonderful after 1 1/2 years of use. They were nice about the return, said they would refund if defective. After waiting almost 3 weeks they said that the Manufacturer said it was not defective. They later said they fulfill items by ordering from the mfg. I know this is an “error” since it was shipped the next day from their store In La Mirada. I do not believe they ever sent it to the mfg., the wig was terrible. At first they offered me a full value exchange then back tracked and I lost 56% of my money. This wig may have been a demo at the store or a partially used return or? Awful experience and would never trust this company again.
Even if you get a good item and want to exchange they have an unreasonable re-stocking fees and will refuse any coupons used or current. There are much better wig companies out there.