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4.1 4172 Reviews

Best Buy Complaints Summary

199 Resolved
930 Unresolved
Our verdict: With Best Buy's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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5:52 am EST
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Best Buy charging to may credit card, no order verification, and no merchandise

I needed a gift as soon as possible so I decided to purchase online the new MSi mini laptop, that I really wanted to give away as a gift. I made the order online thinking it will be faster than going to the store. And of course like other time they do not have the merchandise in the store, so I did the order online paid it got my confirmation number online THEN in the bottom of the confirmation you see the words, "this is not a receipt you need to receive 2 confirmation emails within 45 minutes that the merchandise is in the store." the 45 minutes came and left this was at 2:00. No respond from the store where I was going to pick it up, which was the Hialeah store in Miami, I waited untill 6;45 called them back to ask, "why I have not receive my confirmation ".I really need this mini laptop because its a gift, so of course, they already have my credit account number so I figure I cancel the order. Any ways, I tell the customer service lady that I think it will be faster to get the computer at the store. In the mean time she doesnt explain to me that if I cancel they well hold the money on my card for 7 days ;until I get the money back on my account. Which sucks because online Best buy they say they will not charge your account but they do because they are holding my money for 7 days and I can't buy the gift.So, I still decide to go to the store when I go there i ask for the Msi computer they have it. I ask the sales guy for the price same as the internet plus $20.00 tax. Then he comes back "Oh mam, there will be a charge of 39.00 extra because the computer was optimized by the GEEK squad and we charging 39.00 extra. I tell him well i don't want the optimization. If you guys promise an Ad a price 319. then online 319 plus with the tax it would be about 342 dollars and change, well since they optimize the mini laptop in the store already they want to stick you the 389 dollar charge, so I was So frustrated already then the sales guy ask me, " did you order it online." I was like, " yes, I was soppose to pick it up here but no one verified my second email indicating that you guys had the merchandise." He goes, " yah we do have the merchandise but we didn't get back because we optimize them." one again it will cost more at the store, so I tell him, " so we order it online to pick it up at the store online BestBUY saids that yes its available they hold my money and it all because you guys add optimize with out no one consent, "So the merchandise its not available, "i told him."so you need to put it down online, so no one else get scammed and you guys hold there money".I was so frustrated to find out that my funds where still kept by Best buy even though i canceled my order online. And they still promoting the computer for 319 online that its available in Hialeah. BEWARE YOU WILL GET CHARGED . EVENTHOUGH THEY SAY IF THE MERCHANDISE IS NOT AVAILABLE THAT THEY DON"T CHARGE. THEY PUT THE MONEY BAcK BY THE SECOND WEEK. UNLESS YOU GET ONE OF THE CUSTOMER SERVICE REP THAT WANT TO DO THE WORK> AND CALL YOUR CREDIT COMPANY TO ASK FOR YOUR MONEY BACK> IF THEY HAVE THE MERCHANT NUMBER WITHIN MINUTES YOU HAVE YOUR MONEY, BUT OF COURSE, MINE DIDN"T, , , , I CALLED AGAIN SPOKE TO DIFFERENT REP, AND AGAIN UNTIL SHE TELLS ME, " MAAM YOU ARE NOT EVEN IN THE COMPUTER .WE HAVE TO MAKE A CLAIM REPORT ."I WAS LIKE (WTF)>>>> so i need a claim number...then i call bestbuy again

finally after repeated calls and waiting on the phone with automated machine, which is a crap hole ... ayoung lady by the name of carina did the order and tells me Sorry for my inconvinience and I will have my money within 48 hours and so i can have the computer order again online and they willl ship it for free through standard shipment WHICH IS & DAYS . THE WHOLE POINT OF ONLINE ORDER TO PICK UP IS SO YOU CAN HAVE IT THE SAME FRIKKIN! DAY! GEEEEEEEEZUZ...BESTBUY...ONLINE TO PPICK UP IS THE BEST HEADACHE ...(ANNOYED, NOPRESENT, SPENT DAYS ON THE PHONE, ) STILL NO MSI MINI LAPTOP. I WILL BOYCOTT THEM,

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6:41 pm EST
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Best Buy warranty repair horrible!!!

I purchase an appliance from Best Buy and also got the warranty. My refrigator has been broken for almost a week and I am still waiting for someone from Tech Pro Plus to show up! I have taken time off from work waiting from a suppose appointment just to find out that they made a decision in the morning of my appointment that their schedule was to busy to get a technican out to my house. The Best Buy representatve gave them the wrong number and of course, Tech Pro Plus did not try the alternate number --- That would be consider.

I still do not have a confirmed appointment. I have called Tech Pro Plus 15 times and a person answered once. Two Best Buy tech have called and guess what - They get the voicemail also.

Beware of Best Buy warranties- The customer service and response time sucks!

T

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4:27 pm EST
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Best Buy customer relations

I purchased a Pioneer 5020 TV from Best Buy online. Along with this purchase and incentive was being offered to get a $100 value towards Geek Squad setup. I considered this to be a $100 value. Well, after having my appointment with Geek Squad cancelled twice by the company I complained to customer relations. I was told that my request to receive a credit of $100 toward my purchase (since I had not received the value offered to me) would be reviewed and I would receive an email regarding this in 5-10 days. I never received an email. I tried again with Geek Squad - they finally show up to my house and then I am told that the service I chose did not cover what I wanted done (I specifically asked someone in Geek Squad customer relations if I had purchased the correct set up and was told yes). I called customer relations again and was told that my first request had been reviewed and denied (of course I was never emailed this information from Best Buy).

For a purchase that was supposed to be an exciting thing, Best Buy has turned it into a terrible experience. I never plan on purchasing from Best Buy again - hoepfully this isn't how all customers will now be treated with Best Buy's major competitor leaving the market. I will do my best to purchase online from other places from now on. And believe me I was not a customer Best Buy wanted to lose.

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7:12 pm EST
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Best Buy service refund

I had purchased a LCD HDTV with accessories in May of 2008. Along with the purchase, I was coerced into buying a $250.00 home theater calibration. I was told at the time that the picture quality and monitor life would be improved. I was also told that I would be contacted by phone to set up an appointment at my residence for the service at a date convenient to my schedule but that the call may take 6 to 8 weeks. After two months, I received a cryptic voice mail message that was completely cut off except for "...eek Squad. Have a great day." Little did I know at the time, but this was an automated call to inform me a technician was automatically scheduled to show up at my house for the calibration. I found out about this when I received a call a few days later from a very angry person stating he was at my residence for the calibration and where was I. After three more "automated" attempts at mis-scheduling, I cancelled the service in November 2008. By the way, Best Buy policy is not to allow customers to choose their schedule; it is chosen for them. I was told at the time that my account would be credited back to my bank. My mistake was I forgot about the "supposed" credit until January when I was preparing receipt for my taxes and came across the Best Buy receipt. Just in case, I reviewed all of my bank statements since November; no credit. On Monday, February 2, 2009, I called the Geek Squad number I had been given on the 3 voice mails earlier last year. After verifying that my service had indeed been cancelled, the representative told me I could go in to any Best Buy store to obtain an immediate credit back to my card. I was not informed the reason why my account had not been credited back in November. On Tuesday, February 3, I went into the Pleasant Hill, CA store closest to my work. The main customer service desk was reluctant to handle my request as "This is a Magnolia service. I might screw it up." So I went back to the Magnolia service counter and requested the refund from a blue-shirted sales associate. He quickly excused himself to talk to his manager close by in my sight. The manager reviewed the receipt and gave direction to the associate who returned back to the counter. "What exactly was the issue with the calibration?" I explained the issue and stated a refund was non-negotiable. The associate replied, "I would be more than happy to help you, but as this item is inventoried, you will have to request the refund from the original place of purchase." I then asked to speak to the manager he had just spoken with. The manager (Magnolia Service Manager) informed me that he would be happy to send an e-mail request to the service manager at the Brentwood, CA store. I asked that my cell phone number and e-mail be put in the request so that I would be contacted with a transaction number and authorization code when the refund was processed. Friday, February 6; I have not received any credit back to my account. I call the Brentwood store and ask to speak to the service manager, Jeff. He is off. I ask to speak to the store manager, Marlon, who is also off. The manager on duty, Devon apologetically handles my request. I ask for the district, regional, and divisional manager's contact information to file a formal complaint at this point. Devon tells me that he cannot give out this information. I ask how the chain of command works for complaint procedures and he tells me to call 1-800-BEST-BUY. Monday, February 9, 2009 and I still have not received a credit back to my account. I call the 800 number and after being on hold for five minutes am railroaded back to Geek Squad Installation Services which by this time will be of absolutely no help to me. After five more minutes, I ask the GS rep to route me back to corporate. After being on hold for another seven minutes, I asked to speak to the highest level available to register my complaint. Okay, now on hold for sixteen minutes, finally Brendon picks up and takes every word of my complaint calmly and professionally. Suspiciously, I ask that a district manager be in contact with me in the next couple of days so I may hear the resolution of this catastrophe of customer service. Once again, I was told that this was not Best Buy's policy but that the district manager and a "group" at the corporate office would definitely be reviewing my complaint. I am definitely sure this will not happen. I am however, definitely sure I will never shop at Best Buy again and will go out of my way to tell my story to everyone who will listen.

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atommyx
Seattle, US
Apr 09, 2014 9:03 am EDT

For issues with your electronic item, contact the manufacturer. It should have a one year manufacturer's warranty. If you paid with Visa or AMEX, then contact them. Your credit card company offers additional warranty to your item by doubling the manufacturer's warranty period.. Also, if anything happens to your item (theft, damage, etc) within the first three months, contact the credit card company and they will replace the item. The additional service plan that Best Buy pushes you to purchase is unnecessary.

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JWinNJ
Delanco, US
Apr 10, 2009 2:20 pm EDT

I am having same issue, they failed to follow their own policies in shipping, snet my item to an old address not even on my account and then won't issue me credit back and when re-shipped they sent it wrong again. 5 weeks in and no product or money back and they hang up if you get nasty or ask for managment. How do you even gte to a corporate level or file a complaint that will answered, you can't?!?

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6:58 pm EST
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Best Buy customer service

We purchased a LG refrigerator (French Door white 22.6 cf) on a Sunday and they took away our old refrigerator and brought the new one on Tuesday. The new one DID NOT COOL! Discovered it only later in that day after it was plugged in. The control panel did not operate. Called Best Buy back. They said to call repair. I called an 888 number and they said if the refrigerator is less than 30 days than we could get a new one. We called back to Best Buy. The best reply was to wait a full 24 hours to "make sure."

The next morning (Wednesday), as the food was spoiling, the refrigerator obviously had the same problems. I called Best Buy - of course, the people I spoke to the day before and the sales person were off that day. Now we are 24 hours without refrigeration. I finally got a hold of someone in the appliance department who just did not understand me or the problem. I got in the car and drove to the store to explain. This new person kept trying to sell me a new, more expensive refrigerator! There were no more models of the original refrigerator in the area. He kept going off to some manager who did not had the courtesy to come over and help with the situation. To repair the machine would need a "Geek Squad Tech" to look at it and make a determination. The earliest one could come would be the NEXT day.

Many tears later and another day without refrigeration, on Thursday a tech shows up ("why didn't they call me yesterday?) and says "aha just what I thought - it needs a new control panel" - THIS IS WHAT I TOLD THEM FROM THE BEGINNING. He says it will take at least two days to get the parts. Later someone calls who confirms the parts are ordered and will be in on MONDAY (which is 4 days) - nearly a week after the refrigerator was delivered.

My husband took over from here and after many, many phone conversations (and he went over there) with the original clerk, who always had to leave to talk to a "manager", the solution was for us to buy another refrigerator and then when the original refrigerator came back in stock, they would come, pick up and credit the new refrigerator. We would have to have TWO refrigerators on our credit card until then. My husband even offered to take one of the dented ones until the original one came in...but they insisted we keep the original one on the card and we buy another. WE DID NOTHING BUT BUY A REFRIGERATOR?

To make this long, long story short we have spent hours on the phone and trips to Best Buy and in the end we told them to come and pick up the refrigerator THAT NEVER WORKED SINCE IT WAS DELIVERED and give us our money back. Is this crazy or what? Now to get back money for ruined groceries. WE WILL NEVER, EVER USE BEST BUY AGAIN (we had also just bought a computer there) and suggest the same to others - who want service and respect.

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Best Buy tv dead after 12 mos 5 days

I purchased a Insignia ns-ltdvd26 26" LCD/dvd combo TV and it stopped working after 12 months and 5 days. I called insignia's tech support and was told that they do not support their products and sent me to 1888-bestbuy. I called them and I explained the situation and was told sorry it is out of warranty and they could send me to a parts technician. only 5 days out of warranty? so I let them transfer me to the parts guy... 1 hr later I get a guy on the phone and I explained the situation and gave him the model# of my TV. he explained that he needed the part # off of the power supply and some main circuit board. I asked how do I do that and he worked with me to disassemble my TV! My Gosh since when did I become a TV repairman? what if I got electrocuted?
so he said he ordered the correct replacement parts I finally got the parts on the 26th of jan 09 and the wrong parts were sent... Now after6.5 hours on the phone and waiting on hold, getting transferred and then the automated system hangs up on me I went through this cycle 7 times. and still no resolve on either correct parts, return info or anything.

If this is what best buy has to offer I want out!

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jmatth
East Northport, US
Feb 13, 2010 4:48 pm EST

Same issue with me--same Insignia STDVD26 a few weeks out of warrenty. It works for 30 minutes and then shuts down. I have to unplug it, wait, plug it back in and it will work for another 15 minutes...and on and on... When I asked at BestBuy what they could do they told me that the life of an HDTV could be only a year! They suggested that I simply buy a new one--unbelievable! I will never purchase anything from them again.

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1:32 pm EST
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Best Buy poor service

My 5-month old HP laptop ceased functioning so I returned it to the Middletown, RI Best Buy. I was told by the Geek Squad that it had a bad motherboard and had to be mailed back to HP for repair as part of the manufacturer warranty. I was called a week later by the Middletown Best Buy Geeks and told that they found the problem and had a quote for how much it would cost to repair. I told the Geek that it was under warranty and was supposed to be mailed to HP. I was told that the Geeks had no record of this. I asked to speak to a manager. I never did. Two weeks later I was called by Best Buy and told that my laptop was repaired. Upon picking up my laptop I was told that it had been tested by the Geeks and that it worked just like new. I tested it myself and it still was non-functioning! I was clearly lied to by the Geek Squad. I asked to speak to the manager. I was told there wasn't one available. I asked that a manager call me. They never did. I still have no idea what is happening with my laptop. The Middletown, RI Best Buy is a disaster and should be avoided at all costs!

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Unsatisfied Customer
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Sep 25, 2007 12:00 am EDT

I will never step foot into a Best Buy again, and I would caution anyone to do the same. They state their refund policy, which includes a 15% re-stocking charge, on the back of the receipt, and at the return counter! So, obviously we are not going to go to the return counter to purchase items and see this policy, and how many of us read the backs of our receipts? Their sales people do not tell you about the return policy, so the public virtually has no warning of this. I returned 2 cameras two days after purchase, and had my receipt. The first box was UNOPENED, but when I returned it, the sales clerk opened it to make sure everything was inside. Then the manager said he was going to charge me a "restocking fee" because the box was opened! In disbelief, I told him that I had never opened the box, the salesclerk did. He refused to believe me, basically calling me a liar. I was livid. I had opened the second camera but found that it did not function at all the way the salesman had told me it would, so I decided to return it. I was told that this item would also be subject to a 15% restocking charge because it was opened. I told them that I had not been made aware of this ridiculous policy and that is when they pointed to the sign behind the customer care counter and the back of the receipt. I tried to explain to them that not only did I have no advance warning about this policy, but secondly the salesman had fraudulently claimed that the camera had a certain feature that it did not. The manager could care less and just stared at me. At the same time, two other customers were having the same problem with returns. Anyway, I called customer service right from the store and told them the problem. They did not charge me the overstock fee on the unopened box, but did on the opened camera. So, now I will stop payment on my CC and deal with it that way. I am not going to just be ripped off for $45.00. I am also going to write the executive office. I will be happy to see this store go out of business, there is no way they can have a return policy and not make it clearly visible to the consumers. They have no concept of customer service. I'm going to Circuit City!

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tom Williams
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Nov 28, 2008 7:34 pm EST

I drove 30 miles to buy a laptop, in which they said they had.When I arrived, none was avaiable.I wanted to purchase on phone and associate said that was not necessary(had 5 on hand).

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LAURA SUTHERLAND
Lakeland, US
Aug 11, 2009 6:23 am EDT

After reading the pages here I realize that I am not the only person who has made the mistake of buying a product from best buy. This is the second appliance I have attempted to buy from best buy. Both times it was a horrible experience. I ordered a range online. The day they called to set up delivery I was given a time between 3-5 pm and within a few minutes she informs me that the item I had already payed for was back ordered. I ask how long would it be? she thens proceeds to tell me that this item is no longer available. Then I was given the 1 888 best buy telephone number to call and then the real nightmare begins. I made 5 calls with a waiting time of at least 20 to 30 minutes each time. Whenever I became annoyed or even hostile I was hung up on. I was never given back to the person I would ask for and whenever I ask to speak to a supervisor I was informed of thier policy to transfer me to an online support staff. Even when I repeatedly ask to not be transferred it did not matter. I was told that it would also take 3 days to get my refund ( I will believe these liars when I see it). Although they charged my bank card and recieved immediate payment I will have to make myself wait until they are ready to give my money back. Then I had to call best buy again to arrange for a refund on the installation I paid for because this is a seperate department. Of course this involves another 45 minutes of hold time because they are sooooo busy with thier absolute customer satisfaction. HOW ARE THESE YAHOOS STAYING IN BUSINESS? THEY NEED TO JOIN THE RANKS OF OTHER POORLY RAN BUSINESS AND FOLD OUT SO THE ONES WHO REALLY PROVIDE CUSTOMER SERVICE CAN GET THIER BUSINESS. the total time I spent on the phone to get my "pending refund" is 3 hours and 45 minutes. I managed to clean my house while holding because I was bored with the music on the phone. NEEDLESS TO SAY I WILL NEVER BE A BEST BUY CUSTOMER AGAIN AND WHOEVER IS READING THIS NEEDS TO HEED ALL THESE COMPLAINTS AND STAY AWAY FROM ANY MAJOR PURCHASES FROM BEST BUY BECAUSE YOU WILL REGRET IT. THEY ARE A HORRIBLE COMPANY AND UNLESS YOU LOVE BEING ON THE PHONE FOR HOURS DONT BUY FROM THEM!

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G.Rider
Mobile, US
Jun 01, 2010 10:24 am EDT

Best Buy is a resounding joke!
I went in this past Friday planning to buy a big screen TV. I waited for someone to help me but that never happened. All along there were these young teenage / college punks who work there and just walk right on by me yakety-yaking with either each other or on their cell phones! I never got so much as a can I help you! Aside from that these kids who work there probably couldn’t find their ### in the dark with both hands! This is probably the 3rd time in a 2 year period this has happened.
Well folks there won’t be a 4th time! I just said to hell with them and went to Sears across the street and was very well taken care of! Sears got the sale, Best Buy got the finger!

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Jack R.
, US
Jun 30, 2010 12:08 pm EDT

I bought a $1, 500 Sony TV, surround sound system and Blue Ray DVD player from Best Buy and the sales person gave me a lot of misinformation and did not write up the sale correctly. As a result, when the so called Geeksquad came to deliver the tv there was a lot of confusion. They came with foul attitudes to begin with and said they would only see if the tv worked with my cable system when I was told by the sales person that 'setup' was included with the 'premium delivery'. I had to setup the entire system myself. And they were not going to take the old tv set when 'delivery and recycling' was stated in the ad for the new tv system. I had to call their supervisor, who was not at all good with customer service either, to make them take the old tv set. For me, Best Buy makes the consumer pay for the mistakes of the sales staff which is not right and they have not apologized for the poor cutomer service I recieved. There are other companies the do what Best Buy does and next time I will go elsewhere. I will never buy from Best Buy again!

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TheCoyote
Vancouver, US
Jan 27, 2011 5:15 pm EST

I purchased a home entertainment system including a large TV screen. While still within the warranty period the HiFi portion of the system stopped working. I took it to Best Buy. They kept it for a week then told me they would have to send it to the manufacturer, Harmann Kardon. A week later I called in and they told me that the manufacturer no longer repaired that model HiFi and there was nothing to be done. They offered to sell me a new one for "a great price". I refused and took the unit to a local hifi shop. It was repaired in three days. I will not buy anything from Best Buy in the future.

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Mel82
Dartmouth, CA
Apr 01, 2011 3:56 pm EDT

Purchased a acer desk top computer in 2009 had it for 2 months and the fan went, bought it back to be repaired it took over 2 months and when we get it, take it home the fan is still not repaired and is not even connected... So, we bring it back, get a brand new acer which last for maybe 5 months if that, bring that one back to be told the whole computer has basically shut down needs new processor motherboard hard drive a whole and complete overhaul.. do they give us a new one? absolutely not. Most of the supposed "Geek Squad" stand there with open mouths scratching their heads. So at a month and a half later I'm calling asking for my desk top, once again feed same story... parts just arriving and so forth. I ask to speak with a manager. manager says that it is what it is nothing to be done about it and that i still have four weeks left to wait, I say no it's only two weeks left so he checks the form guess what two weeks. My last words to this man were.. all this waiting and i have not even been offered a sorry for the inconvenience? So I suppose I paid for this" insurance" so that the whole duration of it could be spent in the shop getting fixed. Moral of this story? DO NOT SHOP AT BEST BUY!

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DPG
San Antonio, US
Nov 02, 2009 10:53 pm EST

Same issue here in San Antonio Legacy Store. The Geek squad is a rip-off. THey deliver incomplete repairs. They dont want to stand behind there work. Never will purchase from Best Buy again.

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Alan Ross
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Jun 10, 2008 9:51 pm EDT

This woman is insane. She called me screaming and out of control because she was being charged a restocking fee for merchandise that had been opened and obviously used. I also suspect that she was pulling the old switch tactic (putting old merchandise in a new box to return). She actually believes that because she did not see the large posted sign (posted at all registers) or read the terms and conditions printed on the receipt - - that she is not held to our store policy. What a loon. People like this are the reason the world is in such a sorry state. She is a thief and a liar.

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The Customer
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Apr 06, 2008 12:26 am EDT

I had read that purchasing the Best Buy extended warranty was not really necessary. If the product you had purchased was going to fail it would most likely do so within the first year when the manufactures warranty was still in effect.

Wrong, the Gateway laptop computer I purchased did fail within 8 months of purchase. However Best Buy continues to have you return the product to their service department where no service is performed. After they are certain that the warranty no longer applies, they tell you to get lost. You did not buy an extended warranty and there is nothing else we are going to do.

What a terrible organization, Best Buy.

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Best Buy nullified warrantees of dell computers

Best Buy has a contract agreement with Dell to prohibit all guarantees and technical support for computers sold in their stores. This is a scam that allows Best Buy to sell their tech support in the form of the Geek Squad. The worst part about this practice is that Best Buy keeps this a secret at the point of purchase, and will not inform you of it until something goes wrong with your computer and Dell tells you that since you bought it at Best Buy they cannot help you in anyway. If Best Buy were honest and offered this information upfront they know no one would buy a Dell product from them, hence the dirty little secret marketing and the Geek Squad GOTCHA when you need help. I will never shop there again.

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Best Buy farudulent return policy

Best Buy will not take my defective Sony Vaio laptop back without a 15% restocking fee. I spoke with Sheryl Harris, consumer advocate for the Cleveland Plain Dealer on 1/13/09. Her comment: 'Pete, Best Buy has some sort of agreement with the Ohio attorney general's office, which sued it over customer service and other issues. You may want to file a complaint with the Ohio AG -- www.ag4ohio.gov -- because usually when companies have these types of agreements they take care of things brought to their attention by the AG very quickly. It just may save you added hassle. Sheryl'
1/6/09 - purchased new Sony Vaio Laptop VGN-FW235J/H (clearance)for $808.11. Laptop was shipped to my home.
Received laptop however several defects:
1. Dead pixels on screen
2. On/off switch misaligned
3. Factory installed software was defective/corrupted (Internet Explorer would crash)
Returned laptop to Best Buy in Cleveland, Ohio and store promptly replaced laptop on 1/10/09.
Tried new laptop at home. This laptop was also defective:
1. Upon turning on laptop there was a loud noise from the hard drive.
2. Factory installed software was defective/corrupted (Internet Explorer would crash as well as propagate screen with multiple windows crashing the computer itself, scroll mouse would not be recognized and would not work properly, printer would not work ... I do have the latest Vista compatible 64 bit drivers for these devices).
Attempted to return this to the store for full credit on 1/12/09. After keeping me waiting for a half hour Best Buy claimed there was no defect in the laptop. Service manager Mo Hamdan stated that if I returned the laptop I would be charged 15% for restocking fee. He said that the hardware tested good. I again stated my problems with the laptop and again he insisted that if I return it I would be charged 15% ($112.50) or exchange for another laptop. I did not want this option since the Sony model we bought and were returning as defective had been our choice. Obviously with two defective machines it no longer was our choice. I than stated I would take them to small claims court if not resolved. He said go ahead. I demanded to speak with his manager ... he refused. Best Buy refused to take the laptop back ... I took pictures of the irate store manger charging after me to take the computer. In one picture you can see that he had the laptop box at almost head level. I fled the store. Best Buy refused to issue a receipt for the return.
I attempted to call two other Best Buy stores (North Olmsted and Mayfield Hts) to talk with a manager. Neither store picked up the phone. I attempted to resolve this with Best Buy customer relations that evening and talked with someone with a like 'Latef' at [protected] who said they would log my complaint and pass on to the managers.
1/13/09 I tried calling the store but apparently the store was not taking calls. I again called Best Buy customer relations and spoke with someone that identified himself as 'Leep'. I again gave my complaint and added the question ... if Best Buy considered the laptop to be defect free and wanted to charge a restocking fee, why would they offer another laptop with a restocking fee? Obviously no customer service since I requested a full refund and by offering another laptop they were admitting there was a problem. 'Leep' kept me on the phone on hold for a very long time. He stated he spoke with John the store manager and that I either pick up the laptop or return it with a 15% restocking fee. He also stated that I had 'abandoned the product' at Best Buy.
I contacted VISA disputes and they are working on a full charge back against Best Buy. I told VISA that Best Buy claims that I "abandoned" the laptop in the store, even though I clearly attempted to return it
for full credit and even have the card and picture of the violent service manager. Visa disputes says that I will be covered and consider that what I did was "left product with merchant".

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Best Buy con artists

During the frenzy of the black Friday weekend, My boyfriend and I were at the Best Buy store in Henderson, NV (across the street from the Hotel where we were staying) where I witnessed a store employee jump on a platform and try to sell a bunch of laptop computers as if it was an auction. He spoke through a bullhorn announcing the 'deals' but almost all of the computers included an 'optimization service' that they charged an additional $169.00 fee. The guy with the bullhorn (his name tag either said Brett or Brent on it) was claiming that their optimization service would DOUBLE the speed of the computer.

We found that extremely difficult to believe. We asked another Best Buy employee if that was true and he replied 'not really, we take much of the adware out of the computer and you might see a performance increase of 30% as a result of that, but it won't go double the speed'. I asked some representatives from Microsoft, HP, and Dell that were in the store if the claim was true, and none of them were able to confirm or deny that the Best Buy statement of doubling the speed was true, but it was obvious they didn't believe the statements being announced.

Nearly all of the laptop computers that were advertised in the flyer were out of stock, with the exception of the units that were 'optimized' by the Geek Squad.

This is a classic bait and switch operation. They advertise a computer at one price, but tack on $169 dollars for a WORTHLESS, UN-NECESSARY service.

BEST BUY... CON ARTISTS AND SNAKE OIL SALESMEN!

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marleymini
Henderson, US
Jun 09, 2009 11:37 pm EDT

Maybe next time you should wait outside three days prior to the sale. Then you'll be able to get the deals in the add. That's the whole point of black Friday. Instead you stayed home and then expected to get the items in the add. Absolutely not. First come, first come. It says it in the add, and it also states how much the store is getting. As far as the optimization, Best Buy doesn't just make things up for the customer to buy. The optimization is an actual piece of software to help run all your drives how they are supposed to as well as clean out your registry the performance is faster. Obviously. You take a brick out of your bag its going to weigh less and your going to be able to walk faster. As far as you having to buy all those services, it's a Best Buy policy that all those be sold that way, because no one has time to remove it for you. If a computer is already set with it, then you have to deal with it and get it. If that's a problem, shop somewhere else. But I guarantee you'll run into the same problem next year. EVERY COMPANY IS FIRST COME FIRST SERVE AND EVERY COMPANY LIMITS YOU TO THE THINGS YOU CAN BUY.

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KaylaD1116
, US
Feb 12, 2009 3:02 am EST

What all was in the optimization? The optimization is 39.99, and to add the anti-virus is 129.99 (or 99.99 with some deals)

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Best Buy scam and cheating

Best Buy advertise a ACER Laptop for 399.00 have to go to store and buy it. My wife went to the Northcrest Store in Fort Wayne, IN and called me and stated that they did not have any of the laptops left, but had some time in stock they optimized. I asked to talk with the saleman and he told me the same thing. I said I did not ask you to optimize the computer and wanted it at the advertised price. I said take your optimize stuff off.

He said he would sell it for 399.00.

Here is the point, I was glad my wife called but to the other shoppers, their intimidation would lead you to believe you have to buy this optimize unit or get nothing else is. This is wrong and misleading. What they do and intended to do is not sell the laptop at 399.00 But make you believe they are gone but all of sudden they have the special ones.

Figure this out if all the stores do this they could make upwards of $30, 000 selling this optimize stuff.

Well what did they optimize, NOTHING, they made a set of restore CD's and that s all.

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Valerie
Valerie
, US
May 29, 2008 5:17 am EDT

I understand that this is not an issue of material or service received (or not received) but I feel this is still a rip off none the less. I have shopped at Best Buy for years. When I got an MECP certification I applied multiple times to various Best Buy locations using the 'preferred' online application for a job in their mobile install bay. I finally got a call from a vary nice young lady who informed me of an appointment for my first interview. At my first interview the interviewer stepped in with the senior installer and began the interview process with the usual, is this your name, address, phone, etc... and invited me back for a second interview.

At my second interview, the same girl from the first one was there along with the services manager and we basically went over the same stuff from last time but this time the girl had left my application in her car and it was pouring rain so the services manager did not make her retrieve it. I was told I would need my own tools (which I expected) and to take the pre-employment drug screen (which I also expected). After reviewing the test results I would get hours and my pay rate, and THEN I would talk with the GM, who would make me a job offer (it confused me too). The following weekend my dad helped prepare me for what I thought would turn into a career by purchasing $400+ in tools.

Long story short, I was repeatedly lied to by the services manager who told me multiple times throughout the next month and a half that they had not received the drug test results, when in fact they had. I spoke with a supervisor at the lab and not only had the test result pushed through the day after I took the test over a month ago, they pushed through a second time at my request.

It turns out, not only had they lost the physical application with which they originally interviewed me, apparently I am the only prospective employee who made it almost all the way through the application process without ever having been in their system. That's right.

They cross checked my SSN and came up with no file under 'Employees', 'Deleted Employees', or 'Terminated Employees'. Then they have the nerve to tell me to fill out ANOTHER online application so we can start all over and that they would 'look for [my] application and flag it for immediate review.'

Isn't there a law or something stating that employers are required to keep a physical copy of an application for some amount of time? All-in-all I am so fed up with jumping through hoops and calling labs doing THEIR job just to get hired. Please do not apply or purchase from Best Buy. Their overall service is by far sub-par to anything I have ever experienced either from a customer or an applicant standpoint.

I hope not all Best Buy stores are like this, but be assured I will not be dealing with any of them any time soon.

Valerie
Valerie
, US
Aug 19, 2008 6:13 am EDT

From my experience the Best Buy in San Marcos does not stand behind the products it sells and is extremely poor in customer service and expertise. My daughter is a student at TSU and bought a new laptop last fall after her other laptop crashed. She uses it every day for school. When her new laptop began to act unstable in April she took it to the store. A non-qualified (not a Geek Squad employee) salesperson said he could help and without authorization he 'worked' on her computer which preceded to crash... probably as a direct result of his 'work.' (He even told her he knew where she lived and that she should buy him a beer to pay him back. That made her very uncomfortable.) What followed has been two months of the store trying to fix her computer, even sending it off two times to the big Geek Squad in the sky. The store not only failed to communicate what actions were being taken, but were accusatory, intimidating and hostile. Nothing has worked in trying to repair her laptop and the store has said there is nothing more they will do and has refused to simply replace this 'lemon, ' accept any responsibility or take seriously the customer service/ethical lapses in employee conduct. I am in another city and have had to hear about her treatment at the hands of the employees and management. She is a little girl and has been treated rudely and disrespectfully which has demoralized and frustrated her. Dads, do you want your child treated like this when they are off at school? Even Best Buy corporate customer service, to this point, has been non-responsive and obfuscatory. The store is either inept or insensitive, neither of which makes for a trustworthy business. I suggest you shop elsewhere. I will. Apparently, this is not the first complaint the BBB has received.

Valerie
Valerie
, US
Sep 29, 2008 11:18 am EDT

We bought a tv 2yrs ago w/ a 4 yr warranty. It needs fixed. Of course we talk to a different person every time. One person tells us the parts are in and another person tells us there not in. They have made appt. to fix it but no shows up or calls. It has been over a month.and now they are telling me its going to be almost 2 more wks. before they can be here to fix it. No one seem to know whats going on. We also have a cable bill to pay and cannot use.we need some help.

Valerie
Valerie
, US
Oct 21, 2008 11:30 am EDT

I purchased a small ticket item, a USB cable that was repackaged and tagged as inspection approved. Not thinking much about it, I went to use the cable about 45 days later, only to find it does not work. I went back to the customer service counter to be told there is nothing they can do about it as my purchase is over 30 day. I can get a little personal but the little blond with the big ego didn't make me any happier. She would not offer anything, period.

So buyer beware when shopping at Best Buys. My $12 purchase opened my eyes.

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Smith
, US
Jan 31, 2009 10:45 am EST

I recently purchased TaxCut Premium Federal + State + e-file through BestBuy online. I had seen a copy of the product in the store advertising 5 free e-files, but had not purchased it there. I had also compared TaxCuts website to see the various versions they offered and all included 5 free e-files.

When i went to purchase the product online through BestBuys website there was a picture of the product that had the 5 free e-file logo on it, but apparently the product description mentioned only 1 free e-file and that is what i got. BestBuy now refuses to refund or provide me with an up-to-date version of the product, and as of today the misleading image is still on their website.

They also did not post my review of the product warning others that this may not be the version they are trying to get and to look closely at the product description.

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Jordan
, US
Mar 16, 2009 7:08 am EDT

In trying to purchase a radio online, Bestbuy.com site refused to take my rewardzone certificate. After 60 minutes of being given the run around by customer service on the phone, I was told the certificate could only be used toward half the cost of the item.

This is unbelievable and a clear con. The certificate clearly states they should take the full cert value toward the cost of the radio. I suspect they are deliberately trying to stop customers redeeming coupons by lying and or finding other ways to make redemption difficult.

Best Buy is completely immoral and I recommend you find another retailer. Come back Circuit City!

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Kim
, US
Jul 18, 2009 11:54 am EDT

Spent over $550 on Itouch plus Best Buy extended 3 yr warranty. Within two months of purchase Itouch began losing its charge. Tested other peoples charges. Still a problem. After 7 months, brought to Best Buy with warranty. They said they sent it in with Geek Squad. Called me to tell me that there was liquid damage, therefore could not be fixed and further they were cancelling my purchased warranty! I went in, argued that the Itouch HAD NEVER ever left the shelf where my Ihome was, no liquid ever came near the product. They refused to listen. I went to Apple Store. They sent it in and came back to see it was a faulty battery and they exchanged the entire Itouch with no hassle. I have contacted Geek Squad, Best Buy and no one has responded and I am still out the warranty money!

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MBE2428
Union City, US
Jul 08, 2011 4:05 pm EDT

THIS IS ONE OF THE WORST STORES I HAVE EVER PURCHASED FROM! ABSOLUTE SCAM ARTIST!

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rakee
, IN
Feb 04, 2009 3:30 pm EST

if you want your invested money back, then go to the website : http://www.iticctrust.com,
and make their complain, they will get ur money back surely because they are information technology internet cyber crime.
Just go their and post your complain, then see how best they are in getting ur money and keeping u always safe from frauds,
go to www.iticctrust.com, click on post complaints, and post the complaint then see their power of justice,
that how they take action for u, and make u ur money back, its my guranttee,
bcoz i have got my Rs 18700 back from webwiz company whom i paid for data entry job,
and they cheated me iticctrust.com helped me when i complained there, and i got my money back from webwiz company...
And as well as the best job in a genuine company... so follow my advice u can get the gr8 profit...
bcoz im getting im a live example.

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MrYoda
Toronto, CA
Nov 01, 2008 9:07 pm EDT

I also had a problem with bestbuy. last February 2008 I bought a new Tv at bestbuy in Mississauga Ontario. The salesman brought the TV from the stockroom and informed me that"he would have to take it to the cahier" I thought that this was a little unusual but I followed him to the cashier were I payed for the unit and took it home. Once at home I noticed a piece of heavy duty tape on the side of the box when I opened the box I didn't notice anything unusual until I plugged it the TV after 10 minutes I could smell something burning from the back of the set I unplugged it and took a closer look
what I saw shocked me at first the TV was burning NOT from the set itself but from styro foam inside the set. It turned out that the rear plastic had been pushed into the electronics and the foam was from the packaging. It looked like someone had taken the forks from a lift truck at the warehouse and
punctured the box pushing the cardboard the styrofoam and the plastic into the TV and it was this foam that was burning, no other force could have done this! The box itself is made of very sturdy cardboard with syrofoam and the plastic on the TV IS ALSO VERY STURDY. In the store when I returned a manager named ANGEL claimed that they would never sell anything in that condition
and that I did it myself and to leave the store or the POLICE would be called I was sorounded by half a dozen staff, some who tried to take my walking-cane from me and my C.N.I.B. cane. Luckely I also had a
knife in my pocket (I'm disabled and always carry one just in case NOTE: someone else would have to
physically attack me first before I would use it!). I was left alone at that point and left the store after
about 5 minutes after I got out of the store I was stopped by police out in the street I explained what had happened showed them my proof and they were both satisfied that what I told them was the truth and did not pursue it any further. I still have a TV that I paid $300 for that does not work and
that I'm not happy with BUT stuck with. I will bad mouth this company forever. My advise
DO NOT EVER BUY ANYTHING IN BEST BUY ANYWERE - THIS COMPANY AND IT'S STAFF ARE ###!

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Best Buy charge for service not authorized

Bought a 32 in TV, wall mount, mounting, tv setup, wire concealer and warantee for tv and installation for my elderly Mom for Christmas. I was advised that if she did not want the TV mounted I could get a full return on all items and change the waranty to cover just the tv. The installation date was set a week after Christmas and in the meantime cablevision came the day after Christmas and set up the cable and the box and connected the tv. We had been watching on this tv for a week before BestBuy came to do their job. The date of the installation the installer called me very early in the morning to confirm that would be at my mom's house between 12:00 to 5:00 PM that day. They called me that morning to confirm and I agreed figuring I would be there when they came. My mother cannot be left on her own for this type of activity. I went to an exercise class and my cell phone was not on. When I finished I listened for messages and it was from the installer saying they had a cancellation and could come sooner leaving a return cell number. I tried to call the number but it was not correct and I then called the store and they had to track down the installer. I was on the phone for a while until they said they would call dispatch and get back to me. In the interim I called my mom to let her know what was going on and she advised that the installers were already there and that she did not want the TV installed because of holes in the wall and sent them away. The installer said to my mom that the picture on the set was not right and he would adjust it, her not understanding that this implied a charge (to the tune of $99.99) to turn a button to widen the screen that my husband could have done would eventually become a big problem. I went to the store to return these items and get all of my vredit for everything but the tv and the warantee on just the tv. they credited me for the warantee and recharged for the warantee on the tv and credited the mount. They said they had to get all of the notes from the installers about what transpired at the house when they were there. I keft my number for this young manager to call me later. He called later that day and advised that he did not have an answer but would call in the morning when he spoke to the installers. He kept his promise and it went downhill from there after he told me the installers did the installationof the box and set up the tv. What! Cablevision did the tv and box installation and we had already been watching tv for a week before they got there. This propted a screaming match and this young manager proceeded to scream over my voice and tell me I had to listen to him and then quote things to me that never happened and then tell me what I said about the phone call that day that was incorrect. I told him that I never authorized the installers to go to my mom's earlier then scheduled. This deal was between me and BestBuy, not my mother and Best Buy. They totally disregarded anything that I wanted or authorized and now want to charge me $99.99 for turning a button when my mother said oh after they prodded her by telling her the tv picture was all wrong. They would not have touched this tv if I were there but I did not have that opportunity because Best Buy just does what they want! After this tirade on the phone with this wet behind the ears kid of a manager I contacted the Consumer Complaint division of Best Buy. They listened, they were polite and I did have to hang on the phone for a long time so that they could call the store and talk to the manager. I was then told that I would have to speak to the Operations Manager of the store that I bought the tv as it was bewteen the Techs and that Manager as to how they handle this situation. It is now out of their hands. They gave me a name and I called this manager leaving a message for a return call. After 2 days I called back and finally reached him, he apologized for not getting back and I got some excuse. He told me that the Complaint Dept makes the decision and it was already made in the store favor after the manager read to them the notes that the installer put into the system. How nice, so no matter what the customer says, whatever the employee (installer in this case) says is what stands. No one cares that my contract was violated and they are basically robbing me of my $99.99 for turning a button and not at my (purchaser) request. AND that in a large Coproration such as Best Buy no on can make a business decision! I have heard stories about disatisfied customers of Best Buy and my husband will not deal with them at any level. I will make it known to all of our friends and business associates, I am a Business Development Specialist for a large Insurance Carrier and my network ranges very far, what has happened to me in my dealing with best Buy. I do not want to see anyone else go thru this aggrevation. I have a wall tv in every room of my house and nothing was purchased from best Buy and I had not problems.

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ilovemyairman07
Newburg, US
Aug 08, 2009 3:08 pm EDT

I know exactly what you mean, they charged my check card twice for one purchase. i think its a scam and they just want to see if we are stupid enough not to catch on.

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Best Buy restocking fee

I bought a GPS from BB after I saw what appeared to be a great buy (Tom Tom reg $399. on sale for $179.) On my way home I thought that this was too good to be true so I did some Internet reviews on the model and found that the model was not worth even the discounted price. I decided to not to open it and didn't even take it out of the box.
The next day I returned it and the clerk asked me why I wanted a refund--I told her my story and she said "you know there is a $27.00 restocking fee"---I wasn't happy so I asked for a manager and she said "I am a manager"--I could tell that I wasn't going to get anywhere with her so I am setting out to warn everyone that Best Buy is a company that does't care about customer service--just look on the internet and you will see complaints like mine over and over again.---I will never buy anything from BB again but I will get my $27.00 plus of revenge.

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work4
Danbury, US
May 25, 2010 7:03 pm EDT

The Return Policy should be posted in plain sight--I refuse to go to Best Buy also..I caught them playing with the prices and offering blank stares when I caugtht that..also here in CT..our ATTN. General went after them for useing a phony website--to advertise..prices.."I think its called BAIT&SWITCH"..I've also seen evidence of todays Dept. Stores being taken over by a gang(which I reported)..always look for the Return Policy.

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Ron1085
Bristol, US
May 25, 2010 6:50 pm EDT

Well maybe, just maybe you should have looked before you bought it.

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Best Buy customer service, delivery

So here's the deal. On Dec 12th I ordered some christmas gifts for my wife online at bestbuy.com. On Dec 22nd I still had not received the packages so I POLITELY emailed best buy and asked them what the issue was. They said it was scheduled for delivery on Dec 24th. So I figured ok, not a problem right? No way wrong. Christmas comes and no gifts. So now I have a pretty upset wife. So I call best buy and ask them what the problem is? They notify me that they had UPS drop off the package to the USPS and that my package could take 30 days to get here. So I got pretty upset and emailed best buy again. THIS lady says that if my package didn't get here by Dec 30th, they would send me a new one free of charge. Well, lets just say that hasn't happened either. So this time I called best buy AND emailed them. I explained to the lady rather politely that I still had packages that have not arrived, and what this other customer service lady told me. This lady proceeds to get ugly with me, and when I asked to speak to her manager, that F***** lady hung up on me. And I still have not received and email or phone call back. Best Buy has got to have the worst customer service I have ever seen in my life. I'm in the US Army so I don't make very much money, and when I go to a business or store to spend my hard earned money I want to be treated with respect. Not spit on and treated terribly like I have with Best Buy. They are one of the most unprofessional companies I have ever seen in my life. I will never shop there again. I refuse to spend my money on a company that cannot keep their word, treat their customers with respect, or deliver their products on time. Instead I will go to Amazon and use them. They are usually cheaper, and get their packages out and to the customer on time, and I have NEVER ONCE had a problem with them.

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Jean Apgar
, US
Feb 06, 2016 8:46 pm EST
Verified customer This comment was posted by a verified customer. Learn more

If you have this many complaints lodged against your delivery service wake up! Not owning responsibility for they're actions is not only a lame, excuse because it's a third party in this day an age it's like claiming your dog ate your homework ! My mistake was paying with a a debit card instead of a credit. Monday is my 4 th scheduled date for a refrigerator .I will call an officer of the law if it is not delivered and installed in this visit . Last week they were right outside my house with the product, delivery was scheduled by them between 1:00 - 3:00. My husband requested an after 3:00 delivery. I had to leave my job which I did as a precaution .They were to call my job when they were close to delivery time. Called my home instead to say they were a 1/2 hour out. The delivery man started complaining as he walk up the driveway. " Not enough room" is what he kept saying .He would not wait 10 minutes until my husband came home to turn water valve off. Enough room complaint is unclear what that was about. We were left Super Bowl Sunday Chinese New year and FatTuesday without frog. We are chefs! Enough is enough! Do your job!

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freshout
Diamond Bar, US
Nov 15, 2009 12:32 pm EST

Why is this company still in business? Or how could they still be in business?
On 9/24/09 I purchased an Electrolux refrigerator at a discounted price. The MSRP is $2499 and their regular price was $2099.99. I received a $49.99 discount for ‘open box item’ and an additional 20% off because they attempted delivery three times and it was rejected or couldn’t happen. I also received a $100.00 gift card. I thought such a deal! We inspected the outside of the unit for any damage and noted any with the salesperson. Delivery was scheduled for 9/30/09. Received a call on 9/29/09 confirming delivery for 4-6:30 pm on the 30th. Unit arrived and was installed; delivery people had me sign their receipt (of which I don’t get a copy) and left.
My wife noticed the next day that a new scratch on the right side; didn’t think to complain as it was minor (this is a stainless steel refrig.). During loading the refrigerator also noticed four gouges/intrusions in the sidewall of the cabinet (two per side); thinking it was a like this in all units during fabrication as it wasn’t cracked or broken, my wife decided to go back to the store the next day and compare. These were not visible in the store while it was on display as there were boxes inside the unit. Upon comparison in the store, the gouges/intrusions were discrepancies on my refrigerator only; my wife and daughter talked to manager and requested a new replacement; instead they were given an additional 20% ($326) refund.
While they were at the store, I proceeded to organize the inside of the refrigerator. When I went to lower the top sliding glass shelf to the next position; the shelf was at an incline towards me and with weight on it, it would slide by itself. Upon further inspection, I noticed that the rails in the back of the cabinet where the shelves clasp onto, were bent. We decided to call the GeekSquad for this repair. We thought that we had gotten a good deal of $1214 for a $2099.99 refrigerator (plus a $100 gift certificate).
GeekSquad arrived 10/6/09; technician agreed new rails need to be ordered. We also notice that the freezer compartment was producing frost all inside due to door gasket not properly sealing. He state he would fix this when he came back with the parts (a heat gun was needed for this repair). I was later notified that he would return on 10/14/09. On that date GeekSquad called and stated needs to be rescheduled for 10/21/09. On 10/21/09 the technician called and stated he received the rails, however they were damaged and couldn’t be used. He reordered for overnight delivery. I stated I was going on vacation and could he come back on 10/31/09. He agreed. I called on 10/30/09 to confirm repairs; only to be informed that the date had changed to 11/6/09 and the rails have now been back ordered. I asked when will they get them and they answered only the technician would know as they are shipped directly to the techs. I asked could you call him, response was email communication only between office and techs. I am now getting frustrated and mentioned I wish I could get a new refrigerator; was told a request would be put in. On 11/2 or 11/3 GeekSquad called to inform me they are denying a new refrigerator. On same day, I called the store and talked to a manager explaining all. He said he would look into the matter and get back to me. Someone else called later that day from the store and stated I would get a new refrigerator as replacement scheduled for 11/5/09 plus another $100 gift card.
On 11/5/09 delivery of new refrigerator by Julio was made. My wife showed him the other problems I had mentioned of the crisper drawer shelving stubs which stick out from the sidewall cabinet were coming out. Julio checked the new refrigerator and told her three out of four were OK but one was broken. She asked if that could be repaired and he stated NO. He asked if she would accept the unit and she stated NO. He left leaving no card and instructed her to contact the store.
On 11/6/09 call the store and explained the occurance on 11/5/09, and was given a new delivery date of 11/8/09 4-7:30 pm.
On 11/8/09 I called the store at 7:45 pm as there was no delivery; found out the store is closed. I called the 24/7 800 number from the internet and was given the delivery number for my area. I called and waited 10 minutes before they answered; the girl researched and told me they are running late and will arrive approx 45 minutes later. I asked why didn’t anybody call me to inform me; she said they should have. At approx. 8:45 pm Peter called and informed me that the truck had broke down on the freeway and the new delivery date is not 11/10/09. I asked if I could be notified in the afternoon of 11/9/09 for delivery time on 11/10/09; he said OK.
On 11/9/09 received a call from Best Buy Delivery and was told they were giving me a $50 gift certificate for the inconveniance. I called the delivery scheduler in the late afternoon for delivery time and she said they will call me later; they never did!
On 11/10/09 delivery personnel arrived at 7:30AM (ROS #[protected] Driver #11734); at 8:00 am the office called informing me they were on their way; I informed her they were already here.
On 11/13/09 I went to the store to pick up my $100 gift certificate and asked about the $50 gift certificate. Manager mentioned that the driver should have dropped it off with refrigerator (he wasn’t 100% sure of this) and instructed Sheila in appliances to call and find out how I would receive it. While she was on hold for a long time, and customers were there to check out appliances, I instructed her she could get back to me anytime and take care of her customers. I gave her my cell number and left. Sometime later she called and informed me Martha was looking into getting approval for the card and would call me approx within 15 minutes. Martha never did. I called the 24/7 internet 800 number to get the delivery number and was disconnected by on person when I asked the question; called again and a female stated they can’t give that out, I explained they gave it to me a couple of days ago, and requested to talk to a supervisor thereupon the called me crazy and hung up; I called back and another person aswered and I requested a supervisor and was put on hold. Enough is enough. I started to call numbers from memory and got the delivery department on the third try. Myrna researched and found my account and stated it is in process to be mailed to me. Why couldn’t Martha given that information; another example of people with jobs and they don’t know how to do them.
When I called the GeekSquad and informed them of what the store had done, since the new refrigerator was making a slight noise from the fan, which turned out to be nothing/minor, I was asked for the receipt that was given to me during this exchange. I explained no receipt was given on any delivery.
Why do corporations have employees who don’t know their job and make excuses for them; rather than getting somebody else who can do the job. Why do corporations hire delivery companies who can’t perform? Why do corporations have departments that don’t communicate amongst themselves? BestBuy, how do you stay in business?

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Best Buy rude manager

I had a extremely poor experience at the Radford, VA store, I and my freinds had to wait over 1 hr just to get some one to ring us up for a home theater system, when we requested to talk to the store manager Andy, he came all wound up, and after listening tot he whole story asked us to leave as we were creating a scene, upon contacting the customer services department I got a long sympathetic talk and the crux of that talk being how can they help me canceling the online order I had placed with another retailer for the same products after being treated rudely at the store, and how could the customer service Rep. help me make that decision and place a new order with her, no formal apology or any follow up what so ever simply a email saying we will look into it.

The store incident was simply racial profiling and extremely poor in taste, we bought about 6K worth items online withing a few minutes and will never buy a cent worth of merchandise from best buy.

I will also write to Better Business Bureau and would urge others to do the same.

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Frustratedbutvocal
Bluefiel, US
Jul 09, 2009 3:59 pm EDT

We went to a Best Buy in Christiansburg, VA, near Radford, and got terrible treatment! My son bought a Magellan GIS...it didn't get signal inside the store, so they told him to take it outside and try it. We didn't get out of the parking lot before he knew it was crummy. When he returned it, the guy pointed to the box. It said there was a non-refundable re-stocking fee! They only gave back part of his money. It might have been LEGAL, but it was UNETHICAL and they were RUDE. We paid more and got a Garmin from another company. Wonderful product.

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radfordgirl
, US
Jul 02, 2009 11:55 am EDT

There is no Best Buy in Radford, VA.

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mrpest
Cleveland, US
Jan 04, 2009 4:15 pm EST

you really want to know why the manager told you to leave? you may find this hard to believe but it's TRUE. His wife or girlfriend refused to have sex with him the night before or in the morning. 100% TRUE!

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7:52 pm EST
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Best Buy died

I purchased3 television from Best Buy in October of 2007.

2 - 15" Insignia LCD's
1 - 19" Insignia TV/DVD Combo

I did not buy the extended warranty, I never have on any other TV and have never had problems with other brands.

The 19" tv/DVD Insignia combo died on the 13th month. They wanted over $200 to fix it. This TV was for a spare guest room and was only used maybe 10 times. The first time we used the DVD player it did not work and within 2 weeks the entire TV died. They said the tube died but would not support it without a warranty. 3 weeks later one of the 15" Insignia TV has died.

I will never purchase another Best Buy name brand again.

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maristout
Sicklerville, US
Jan 04, 2009 12:02 pm EST

Same here, my husband purchased the dvd flat screen insignia for me from best buy and on the 13th month the sound is out!

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Best Buy worst customer service from 1-888-bestbuy

My experience with Best Buy's customer service number 1-888-BEST BUY was exceptionally and unbelievably poor. I spoke with three different people and was horribly disappointed. Here's my story:

I wanted to buy an IPOD Touch for my oldest son. He had been waiting for one for weeks before Christmas and now we were finally able to get him one. So yesterday, Friday, I checked the Best Buy five minutes from my home but they didn't have any in stock. After checking online and finding availability at a Best Buy 30 minutes away, I ordered online and chose in-store pickup. I was so happy thinking I'd have it in hand in less than an hour so I was willing to drive to a store 30 minutes away. The online order told me to wait for a confirmation email to take with me when I picked up the item. When I got the email, it said that the item was not available in that store. What?!? I ordered and paid online only because the item showed available in that store. The email said to call the customer service number 1-888-BESTBUY for help. I called the number and explained my situation. I told the customer service rep -- Tony -- that I had ordered and paid online believing that the item was available and ready for pickup at a Best Buy store 30 minutes away (within approximately 45 minutes according to the website). He was very friendly and said he'd see what he could do to get it to me asap. After he chatted with me while diddling on his computer, he said that he would change the order from in-store pickup to UPS One-Day Delivery, no charge, and that I would receive the IPOD Touch tomorrow (Saturday)! He said to watch for an email to confirm this. Needless to say, I was already upset that I wasn't able to pick the item up at the store that was 30 minutes away. Now I was having to wait till the next day to get it. I was thinking at that point that I should've gone to Fry's but it seemed that I would be getting the IPOD Touch the next day.

The next day, Saturday (today), at around 2pm I still had not received the IPOD Touch and worried that if there was a problem there wouldn't be much time to resolve it. So I again called the customer service number 1-888-BESTBUY to follow up on the order and make sure that everything was ok. I was routed to customer service rep Debbie this time. She was not friendly from the very start and sounded tired and frustrated before I even explained what I was calling for. After I told her why I was calling, she pulled up my order and informed me that there was NO RECORD of my conversation story details with Tony on my order. The only thing she saw was that the order had been changed from in-store pickup to free one-day delivery. The clincher is that she told me it takes one day for an order's change to be processed. That means that the change from in-store pickup to one-day delivery wouldn't be processed till Monday so I would not be receiving my item till Tuesday "if there aren't any problems"! I was so upset I could hardly speak. When I had ordered and paid for the item online I fully expected to be picking it up within the hour. It got changed to the next day. Now I find it will be a minimum of FOUR DAYS LATER! I told Debbie how upset I was and that the situation was unacceptable. She said there was nothing she could do and that I "would just have to wait till Tuesday". I asked her why Tony would tell me that I would get the IPOD Touch the next day if it clearly wasn't going to be processed till Monday, she said she didn't know and that "I guess he lied". Whoa, what kind of training do Best Buy employees receive?!? I was absolutely flabbergasted at this point. I figured I had to talk to someone with more authority so I asked her for her supervisor.

After being on hold long enough for my condition to go from upset to fuming, I was connected to Katie. I had to repeat my whole story from the very beginning. I made sure that Katie knew how upset and dissatisfied I was. She told me that she didn't know why Tony promised delivery by Saturday. She defended all the things that went wrong, from Tony's lies to Debbie's rude attitude. Katie at one point did apologize and say she would do what she could. Do you think I really believed her, especially since she defended Tony's lies and Debbie's rude attitude? Then she said that all she could do is forward this "problem" to their "Research Team". The Research Team would then determine if I should get a digital coupon via email and how much it would be and that that's all she can possibly do. When I asked for HER supervisor she told me that she was it, the top of the line and that there was nowhere to forward me to. She said I was already going to receive my item and some sort of coupon and what more did I want? And then after I repeated that I was very upset and dissatisfied, she told me that there was nothing more she could do and if I kept on she would terminate the call. I was livid by now and explained that I knew this wasn't her fault but that the situation was being handled poorly and I was not a happy customer. I wanted her to do something concrete and substantial for me NOW because I had two teenagers who loved electronics and Best Buy was rapidly losing me as a customer forever. All she would repeatedly say was that she was going to have to terminate the call. I asked for a phone number to a formal complaint department and she said she was it -- customer service. What a laugh.

Today is Saturday, December 27, 2008. I guess I have to wait for the IPOD Touch to arrive next Tuesday. We'll see what happens. The one thing I know for sure is that I will not step foot in a Best Buy store again. My two teenagers will have to shop at Fry's or elsewhere.

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Update by Liza
Dec 31, 2008 5:37 pm EST

2nd Update:

I still have NOT received the IPOD Touch as of 3:20pm today, Wednesday, 12/31/08. The UPS tracking information indicates that the billing info was received from Best Buy yesterday. I was supposed to RECEIVE the IPOD Touch yesterday and now I'm seeing, in writing, that it was SHIPPED yesterday?!? Truly, truly, Best Buy has me flabbergasted. My conclusion at this point is the Katie (supervisor of the customer service reps) did something to change the ship date of the IPOD Touch after we spoke so that it would not arrive on Tuesday. What else can I conclude? If you're reading this and trying to decide if you should buy something, anything, at Best Buy... I would advise you not to. I know that problems can happen with any company in the course of business. What's important is how the problem is handled so that the customer is taken care of in such a way that they will do business with that company again. Based on the treatment I've been receiving, I would say that Best Buy thinks it's doing so well financially that customer service isn't a priority at all. But it is.

Update by Liza
Dec 30, 2008 4:36 pm EST

Update:

I still have not received the IPOD Touch as of 2:21pm today, Tuesday 12/30/08. If you remember, Katie had said that it would be shipped by yesterday (Monday) and that I would receive it today. She is obviously as equally incompetant as the group of "customer service reps" that she supervises. I received an email this morning from Best Buy at 8:20am stating that the item has been shipped via UPS. As of moments ago, 2:27pm, I was unable to get any info on the progress of the shipment. UPS website said it ..."could not locate the shipment details...". Well, so much for getting my item by today. I'm not happy with Best Buy, I will not call them and waste my time and sanity trying to find out why my unhappy son is not holding his IPOD Touch right now. Best Buy continues to amaze me with their lack of concern for customer satisfaction and I'm looking forward to seeing them go out of business. We'll see if we get our item by tomorrow. Maybe if it doesn't, I can call and speak to Katie again and give her a little grief so that I can make sure her New Year's holiday is as unhappy as my son's will be.

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Baffled By Bad Service!
, US
Feb 03, 2009 6:37 pm EST

We are in the process of getting the same crappy service. To give you a quick run down, we placed an order on line that Best Buy screwed up. Then they cancelled the order. We were using Gift Cards to pay for the appliances. Trust me, if it weren't for having these gift cards, we would have taken our business elsewhere long ago. This order started on December 31, 2008. Today is February 3, 2009 and NOTHING is resolved.

It is absolutely unacceceptble and gutsy of Best Buy to have such lousy service considering the retail market today. The endless calls, emails and promises for the same "digital coupon" blah blah blah is beyond frustrating. We cannot even keep up with all of the people we have either repeated this problem to, emailed or disconnected us in the middle of conversations.

I beginning to think that there is a major scam or cover up going on. I can tell you that after we receive our order, Best Buy will no longer have our business and I will tell everyone I know to beware of Best Buy's antics. I really believe that because we received a good deal by placing the order online and since they inadvertently cancelled the order, maybe they don't want to honor the original pricing? Hard to tell what the motives are, but there is absolutely no excuse for such awful service.

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Best Buy hassel redeeming

In November 2007 my son's Playstation 2 wireless controller became unusable (a button began sticking). Since the malfunction was within the 2-year extended warranty, I referred to the Best Buy extended warranty brochure to see how I should proceed with replacing the product.

The brochure stated that *before* I brought the defective product to the store I should get a return confirmation code by either calling an 800 number or filling out an online form. I opted for the latter and went online to fill out the form. After completing the form, I was surprised when the website informed me that I should be receiving the confirmation code "within 5 to 7 working days" via snail mail. What?! My plan was to exchange the defective controller the same day, not a week from now! I printed the receipt from the online form and proceeded immediately to my nearest Best Buy store.

At the Best Buy store I presented the broken controller, the store extended warranty, and the receipt from the online form. To my surprise, the Best Buy customer service rep told me that because I filled out the online form, I had no choice but to wait the 5-7 working days before exchanging the broken controller for a new one. I was then asked why I didn't simply bring the defective product to the store in the first place, in which case they would have been happy to replace it immediately. What?! I pointed out that the extended warranty brochure clearly stated that I was obliged to obtain the return code BEFORE bringing the product into the store. No, I was told, I *should* have just brought the controller to the store, or made the phone call, but not fill out the online form because the online form takes several days to process. Again the Best Buy customer service rep said they could not replace the product that day because I had already filled out the online form.

Needless to say, I was angry. I pointed out that nowhere on the extended warranty brochure did it state that if I opted to fill out the online form I was adding at least a week to the replacement process. Since when, I asked, does someone go online to take care of business with the expectation that it would take *longer* than alternative methods? I was composed, but firm. To make a long story short, I resolved not to leave the store without the replacement product in my hands (my son was counting on me). I worked my way up through the management until I finally got a manager who--grudgingly--agreed to replace the product then and there. It took over a half hour to get satisfaction and seemed to leave everyone with hard feelings. What the heck.

By the way, ALWAYS purchase the extended warranty when purchasing a Playstation game controller. I've never seen one last beyond 2 years without one or more buttons sticking.

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Best Buy fraud and cheating

Bestbuy, first of all overcharges all their customers! Believe me if you know an employee there, ask what their price is compared to regular customer prices! They get wholesale price! While us innocent customers get jacked by there ridiculous fees! I bought my laptop from Bestbuy about 4 months ago! A Toshiba Laptop, Well the screen was slightly coming apart, so I took it back... It ended up being a DEVO.. It took about an hour, for the managers to decide! one lady manager, was trying to say it was wear and tear, IT WAS ONLY A MONTH! My warranty was going to cover it! But Bestbuy Managers are complete ###s! They ended up switching, my laptop, for another Model, b/c they somehow discontinued them right after I bought it! I was suppose to get 250.00 in rebates, well after the switch no one told me anything about the rebates.. I received a letter stating that I was declined of my rebate b/c i returned my purchase! No body told me anything of that, I even paid more for the newer laptop! Bestbuy, is nothing but a scam, taking peoples money, and hesitate to return items! I am glad, the bestbuy in houston, was robbed the other night of 50, 000.00 they deserve it! They had it coming! And the other bestbuy in Houston got their windows shot out! I think this explains that people are fed up with bestbuy...

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notnicetopointfingers
Austin, US
Mar 01, 2010 2:45 pm EST

hahahah, that's why half of the sale prices in the ad are actually below cost... Anyways no manufacturers warranty covers normal wear and tear. And there is a reason they only give you a ONE YEAR manufacturers warranty... and don't buy clearance laptops cuz you will not get the same one if you have a problem. It will save you some time and trouble in the future.

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Hatethegames
Sun Prairie, US
Oct 31, 2009 4:55 pm EDT

I just left the Best Buy store today with the determination to : NEVER SHOP OR BUY ANYTHING FROM BEST BUY AGAIN! They are nothing but scam artists... Lap tops that fail after 2 months! Add on fees to 'optimize' the computer, add spyware, extended warranties, etc etc. The new lap top, that we purchased in August, breaks down two months later. Hard drive problem - no worries, they will swap it out for a new computer! .. that happens to cost more! Add ons, crappy service after the sale, and classic bait and switch. Hey, there is a market out there for honest sales and service of technology... you tell me where this is and I will happily give my money to them! Not to mention refer family and friends!

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Daveee
, US
Mar 02, 2009 11:17 pm EST

seriously?... this is almost funny... if you would of brought that laptop to me i would of told you to go sit down. for the mere fact that they replaced it you should be happy. Plus one more thing you should kno, there is no mark up on laptops... so you saying you are being overcharged for it just proves that you really do not have the slightest clue of what you are talking about. And the fact that you are happy that the store got robbed and shot up just shows how immature you are. Listen to one piece of advice i have and that is no one at any retail store owes you anything unless you bought into an agreement with them that states they do. So keep in mind if you come into a store and treat people like ### and they realize they are making about $8 from you... you will be treated the same way.

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Best Buy asked to leave the store?

This story occurred right before the Christmas. As a loyal BestBuy customer, I was treated unfair by a Leesburg, VA BestBuy Store manager and asked to leave.

I ordered an item using my virtual credit card number over the Internet and then selected “in-store pickup” to save the shipping charge. When I went to the store with the printed email proof, my driver’s license, and the virtual credit card number with CVC code and expiration date information to the Leesburg, VA BestBuy to pick up my item, I was told that I could not get the item, though my credit card is already charged. The reason was that they have to see the physical card used to purchase this item. A virtual card, according to this store manager, would not be acceptable.

To ensure online shopping security, my credit card can provide consumers the option to generate a temporary credit card number that can be set with an expiration date and credit limit (normally preferably to be the same or slightly larger than the price of purchased product). I, as many as many online shoppers, have applauded for the virtual credit card system. By this means, customers can take the advantage of the e-commerce or e-shopping with limited concerns about credit card safety.

When I tried to explain what the virtual credit card number was to this store manage, Mr. Don B., he did not show any interest of listening. Instead, he said, ”no matter what, without the credit card, I cannot give you the item.” When I asked him what I can do since my credit card was charged and the item was a Christmas gift that I needed to get for my friend before Christmas, he said the only option I had was to call BestBuy Online and cancel the order. If it were not a Christmas gift and timing was not an issue, I could just follow what he said to save the hassle. However, timing was really important and in the email BestBuy sent to me, the item is available now in the store for me to pick up. Then, I suggested, “how about I call BestBuy Online and you can talk with them directly so that you can see I am the exact person for the item and there would be no concern to pick up the item then”. Even then, I was still thinking that he might be a good manager just trying to defend customer’s product safety. However, he refused to participate in the efforts.

In fact, I, as a customer, have not made a mistake in ordering the item, paid with my virtual credit card number, and came to the local store to pick up my item. This issue was originally only related to BestBuy’s policy that did not consider the option for virtual credit card number. When the problem occurred, the store manager, instead of trying to help frustrated customer out, refused to participate in any possible remedial efforts. Even when the customer offered the patience trying to solve the problem with the store manager’s participation, he just flatly refused. It is not the way a store manager is supposed to behave, based on my understanding of American retail managers’ roles.

When the option of talking with BestBuy Online was refused, I expressed to him my frustration, “I cannot believe this. It is paid with my virtual credit card number, I offered my driver’s license, my virtual credit card number with CVC codes; if there is any other information, I have no problem to offer; but how comes I just cannot get my order?!”. This store manager said, ”mam, further talking about it will not get you the product. I will have to ask you to leave.” I asked, “what? Asking me to leave? What makes you this right? I am coming to pick up my order that is paid, but I am asked to leave?” He said, ”yes, I ask you to leave. If you do not leave now, I will call police.” When I asked for what reason he can call police for this, he said because I yelled to him. I wish I had video recorded all this. I yelled? Ridiculous! Maximally, I might have slightly raised my voice when I was so frustrated, but I did not yell! Why would I yell? I was talking to him and just try to get my order that I paid. Why would I need to yell then?

The funny thing is that he then wanted me to leave immediately. For him, it seemed that one more second of my presence in store, even just look around the store, would threaten him and he wanted me to disappear immediately.

I left BestBuy, and feel the whole thing is so ridiculous!

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Joe J Kim
, US
Dec 02, 2016 7:21 pm EST

I had same problem - although in past I was able to pick up without even being asked for the credit card, so in this instance I did not print anything out with the virtual CC #. I think the nice employee would have given me the item if I could have told him the last 4 digits of the card, but since I didn't have it, he called a manager who said that she had to see the card. Period. Not even the last 4 digits of the card would do (which by this time I had found.)
She did offer to cancel the online order, and charge over again the item and honor the same online price - which I reluctantly did - but it really left me quite upset at the her attitude and demeanor, etc. to the point that I will definitely try and avoid doing ANY business with Best Buy.

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georgiana_wilkins
Sacramento, US
Jun 25, 2009 3:39 am EDT

Too bad so sad. You can go to another BB though. Or just go to BBB.com and file a complaint towards the store. That will get their gears working. Duh.

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Liza
, US
Dec 27, 2008 5:39 pm EST

This complaint seems to be in line with the outcome of my experience at Best Buy: The Best Buy manager did not do what was necessary to make the customer's shopping experience successful. It seems that they are trained to get rid of unhappy customers instead of doing whatever it takes to resolve the situation. I shop online with virtual account numbers, just like this customer does, for obvious safety reasons, and see no reason why it should have caused any problems with store pick-up. It's not a new thing and is very common. Come on Best Buy, get with the times! LISTEN to your customers and train your employees with better customer service before you lose all your customers. I'm going to Fry's!

Best Buy Customer Reviews Overview

Best Buy is a leading retailer of technology products and services in the United States. The company has a strong online presence through its website, bestbuy.com, which offers a wide range of products, including electronics, appliances, and home entertainment systems. Best Buy has received numerous positive reviews from customers who have praised the company for its excellent customer service, competitive pricing, and high-quality products.

One of the most significant advantages of shopping at Best Buy is the company's knowledgeable and helpful staff. Customers have reported that Best Buy employees are well-informed about the products they sell and are always willing to offer advice and assistance. This level of customer service has helped Best Buy build a loyal customer base and has contributed to the company's success.

Another positive aspect of Best Buy is its competitive pricing. Customers have reported that Best Buy offers some of the best prices on technology products, making it an excellent choice for those looking to save money. Additionally, Best Buy frequently offers sales and discounts, further increasing its value proposition.

Best Buy's product selection is also a significant advantage. The company offers a wide range of products from top brands, including Apple, Samsung, and Sony. Customers have reported that they appreciate the variety of products available at Best Buy, as it allows them to find exactly what they need.

Overall, Best Buy is a highly regarded retailer of technology products and services. The company's excellent customer service, competitive pricing, and wide product selection have earned it a loyal customer base and positive reviews from customers.

Best Buy In-depth Review

Website Design and User Experience: The website design of Best Buy is clean and user-friendly, making it easy to navigate and find what you're looking for. The search function is efficient and the layout is intuitive, ensuring a smooth user experience.

Product Range and Availability: Best Buy offers a wide range of products across various categories, including electronics, appliances, and entertainment. The website provides detailed information about each product, helping customers make informed decisions. The availability of products is generally good, with most items in stock and ready to be shipped.

Pricing and Discounts: Best Buy offers competitive pricing on their products, often matching or beating prices offered by other retailers. They frequently have sales and promotions, providing customers with opportunities to save money. Additionally, they have a price match guarantee, ensuring that customers get the best deal possible.

Customer Service and Support: Best Buy has a strong customer service and support system in place. Their knowledgeable and friendly staff are readily available to assist customers with any inquiries or issues. They offer multiple channels for customer support, including phone, email, and live chat, ensuring prompt and efficient assistance.

Delivery and Shipping: Best Buy provides reliable and efficient delivery services. They offer various shipping options, including standard and expedited shipping, allowing customers to choose the option that best suits their needs. The delivery process is generally smooth, with packages arriving on time and in good condition.

Return and Refund Policy: Best Buy has a fair and flexible return and refund policy. They offer a generous return window, allowing customers to return products within a specified period for a refund or exchange. The process is hassle-free, with clear instructions provided on their website.

Product Quality and Authenticity: Best Buy is known for offering high-quality and authentic products. They source their products from reputable brands and manufacturers, ensuring that customers receive genuine and reliable items. Best Buy also provides detailed product descriptions and specifications, helping customers make informed decisions about their purchases.

Customer Reviews and Ratings: Best Buy features customer reviews and ratings on their website, providing valuable insights into the products and services they offer. Customers can read reviews from other shoppers, helping them make informed decisions. The ratings and reviews are generally reliable and trustworthy.

Loyalty Programs and Rewards: Best Buy offers a loyalty program called "My Best Buy," which provides customers with exclusive benefits and rewards. Members can earn points on their purchases, which can be redeemed for discounts and other perks. The program is free to join and offers additional benefits based on the member's tier level.

Overall Shopping Experience: Overall, shopping at Best Buy is a pleasant and satisfying experience. The website design and user experience are top-notch, making it easy to find and purchase products. The wide range of products, competitive pricing, and excellent customer service contribute to a positive shopping experience. With reliable delivery, a fair return policy, and high-quality products, Best Buy is a trusted retailer for all your electronic and appliance needs.

How to file a complaint about Best Buy?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Best Buy. Make it specific and clear, such as "Defective Laptop Sold at Best Buy" or "Poor Customer Service at Best Buy Store."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or online service of Best Buy where the issue occurred.
  • The date and time of the incident or purchase.
  • A clear description of the product or service involved.
  • Any communication you've had with Best Buy's customer service, including dates and outcomes.
  • The nature of the issue, such as a faulty product, misrepresentation, or poor service.
  • Steps you've taken to resolve the issue with Best Buy, and the responses received.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.

Remember to be factual and include any relevant information about transactions you had with the company.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or photos that support your complaint. Do not include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Best Buy, such as a refund, exchange, or apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your narrative is easy to understand and that all the facts are presented correctly.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have filled in all the necessary fields and attached any supporting documents.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Best Buy or other users to facilitate the resolution of your complaint.

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Website

www.bestbuy.ca

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Use this comments board to leave complaints and reviews about Best Buy. Discuss the issues you have had with Best Buy and work with their customer service team to find a resolution.