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4.1 4172 Reviews

Best Buy Complaints Summary

199 Resolved
930 Unresolved
Our verdict: With Best Buy's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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J
8:11 pm EDT

Best Buy great call mobile lively plus medical alert device

The New Great Call Device Plus is not able to work and does NOT work, having pushed the button for help it did not work, matter of fact the voice recorder that came on asked for a Credit Card to allow the response ?

WTF, after finally getting Medical help by using my cell 911, i later spoke to both Great Call and its owner company Best Buy they said the device is broken and so many have failed they are recalling thousands.

They said the device is faulty and defective made in China ? blaming China take some responsibility stop trying to deceive the elderly who bought these phony devices.

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8:48 pm EDT

Best Buy great call lively plus medical alert devices

Best Buy is the owner and parent company of Great Call, Inc. they both sell to the general public a Medical Emergency Device called Great Call Mobile Lively Medical Alert Device. The device is on a Global RECALL due to massive Defects and issues with it not working when most needed.

911 does not work, GPS does not work, Fall Detection does not work nor can it locate you !, It is NOT water proof none of its works. It was known to be defective yet the two companies continued to sell it as a 100% perfect Medical Device, yet they issued a Recall thus Amazon Walgreen's, Online Walmart, Online direct, Best Buy, Rite Aide and more have been told to STOP selling the devices and recall all those sold.

They are all defective and both Great Call and Best Buy tried to cover it up, they are now facing a Class-Action Lawsuit against they is Fraud and scam.

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R
6:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Best Buy asus vivobook laptop

bought laptop late December, for the last week plugged in but battery not charging, Best Buy takes NO responsibility on the entire issue, rather they give me the run around, and it's going to cost me this and cost me that yet this new product was over 600$ to start with. I brought the receipt paper and eformat. and still...no go. odds are i'm better off where a company shows me they care about their faulty product, where they show me that not only i matter but that my big bucks matter also.

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T
5:03 pm EDT

Best Buy manager

I went to Best Buy Owensboro KY on Saturday, May 18 to purchase a 65 in TCL Roku TV. After asking the employee a question before purchase, he went and asked the manager. The manager was hateful and rude. When I questioned customer service about it and asked for his name and Best Buy contact info, they said they didn't have anything. I finally got the name Yesia? He came over and questioned me about it and then told me whatever.
I have faithfully shopped Best Buy and my family knows to give me gift cards. Honestly, I love Best Buy and I will continue to shop; but I will never step foot in the Owensboro store again.

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L
9:40 pm EDT

Best Buy washer

Yesterday I talk with the Man in Best buy with Phone 301-984- 1479 to buy Washer Model WTW5000DW open-Box with price $ 409.99, He confirm with me, I from Virginia going one hour come but when i com the Add 1200 Rockville Pike MD 20852, No body response and did't do any thing, I must go home
I thing Best buy is big company why they do like this !
Pls let me know the reason !

My email : [protected]@gmail.com
Thank you

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A
5:38 pm EDT

Best Buy nuwave airfryer

Purchases a Nuwave airfryer just approximately three months ago and the lid has already messed up on me. The lid is stuck and will not shut. We have NEVER used force in order to shut the lid. This is very frustrating I have paid good money to purchase this product and I expected to get alot better use out of it than this! I can not even cook in the airfryer anymore and that is/was one of my favorite appliances that I own!

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S
2:45 pm EDT

Best Buy buy’s best total incompetence to perform a simple oven cabinet measurement

Last weekend went to the local Buford Ga Best Buy store. We needed to purchase a new Double Convention Oven for the house to replace the existing unit.
Sales staff where knowledgeable and helpful too. The staff advised that it would be best to have Best Buy technicians out to the site to measure the cabinet dimensions initially to ensure the oven we picked would fit correctly. Sound sensible and appropriate. The sales staff made the arrangements that a technician would come out on 04/30/19 between 8am-12noon. Sounds simple enough right !

The morning arrives and I take time off to allow them access.
1. 10am rolls round and no tech. I decided to call them. Young lady answers the call and advises " not a problem" . Tech is due to arrive at 10:41am. Still inside the window and I am on the schedule.
2. 10:50am rolls around . No tech. Decided to call again. This time the rep advised tech is enroute already with 11:00am arrival time.. Still inside the window. Advised will continue to wait.
3. 11:00am rolls around. No tech. 11:15am, 11:30am 11:45am . No tech.
4. The window is about to close. Called again. Rep advised tech is enroute with 12:05pm arrival. They even sent a text to confirm which I still have.l. I figured it is just outside window will wait. I have already waited and wasted 4hrs of my time for these idiots.
5. 12:15pm, 12:30pm, 12:45pm 01:00pm .No tech. At this point I have wasted almost 5hrs of my time. I had to now leave for other commitments.
6. Eventually get a phone call along with yet another worst-less text advising the tech will arrive at 01:40pm. I still have that text too . After almost 6hrs of wasted time I had naturally left...customers have lives too... Rep Randia M called to advised tech has arrived at 01:37pm... I asked to speak to a supervisor Chris R. Why he is not willing to take full ownership of the Best Buy failure is totally beyond me . Chris advises he can reschedule for Fri 05/03/19 8-12 window again .. that is the same situation we had today and not acceptable. More wasted time ! I asked for a specific time .. Chris was totally incompetent at handling the Best Buy failure. Evidently Best Buy failed miserably and offering a window was not going to cut it for the reschedule. A more aggressive stance was necessary. I asked to speak to Chris R manager. Chris outright refused to provide that information to me... even suggesting that I could complain to the corporate office. Not the greatest management technique by far ... in fact outright worstless supervisory skills.
7. Arguing with the customer when the failure outright lyes on the Best Buy side is ridiculous. Chris made no effort to even try and make sure a tech would arrive on Fridays so called 4hr window ... just he will get there sometime ! Pure customer abuse !
8. I cut off the call with Chris ... total waste of time talking to a so called supervisor who has no idea of the concept of his roll in a company, that is solely based on "customer service"
9. Later I called the Best Buy Complaints line. I spoke to R.J. He actually seemed to get it and took the details of my complaint/reasoning and filed # [protected]. After this he advised he would transfer me over to Dakota J :Geek Squad Flying Service . Dakota took down additional details and confirmed the [protected] window . Dakota went the extra steps and advised that the tech would arrive around 0900am after he checked the scheduling for that day. Why the incompetent managers before did not try this defeats me !

The end result of all this is that the sales staff in the stores and higher complaint organization seem to try to achieve the goal of "customer service" that your business is based upon ... just to be let down by failures of delivery and specifically the supervisory department over them ... the weak link.
The simple act of picking up a phone and calling a customer to advise directly that an appointment window will be missed seems completely beyond your supervisors in your delivery/service department. This inability and complete lack of customer care and abuse will lose you business. Maybe the senior management need to explain this simple concept to them.

I hope someone in higher management has the gumption to actually reply back to me and not just allow such incompetence by one section of the company stand.
DO NOT ABUSE CUSTOMERS ! They will walk away Chris R.
I welcome higher management to contact myself back directly... just remember if you would not accept the above as acceptable service for yourself ...then please do not call to to provide excuses for it.
Thank you.
S. Naran Atlanta GA

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M
5:45 pm EDT

Best Buy ipad issue

I made an appt and went into see the Geek Squad on April 25, 2019. My iPad Pro, which I received as a gift for Christmas, has been turning black out of nowhere for the past few months. It generally turned back on after a few hours. This week I was working on a project, and all the sudden it went black. Three days later I still cannot get it on.

Upon reading the Apple Website, this problems seem to affect many of the iPad pros. They explain how to force restart it, but that hasn't worked so I decided to bring it in.

Your Employee Eli, at the Patchogue Best Buy, made this experience horrific. He tried to force restart it, and couldn't. Then he told me I dropped my IPad and broke it. I told him I never have dropped it, I always keep it in a case. He then got belligerent and condescending, and showed me a tiny nick in the metal, , 1/8" long if that. If it was dropped, it would have resulted in a much larger dent, or the glass screen would have broke. I know this because I did drop my last IPad! If I had done so again, yes, I would have admitted it. This tiny nick looks like it rubbed up against something. Regardless, it in no way affects the problem I am incurring with my IPad. The black screen is again an IPad Pro problem.

Needless to say, Eli was extremely nasty. He went in the back, and pretended to call Apple to see if they would cover it. Came out 5 minutes later and said they wouldn't.

I own a Retail Store, and would be mortified if one of my Employees treated a Customer how I was treated. He put me on the defensive from the moment he walked over to the Counter. I come in with a 4 month old expensive iPad that i cant use because of an Apple issue, and walk out saying I WILL NEVER AGAIN buy anything at a Best Buy.

The Geek Squad may be trained technically, but Eli must have missed the class in Customer Service!

Mindy Skura
[protected]@aol.com

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E
1:20 am EDT

Best Buy the worst service I ever had in best buy in my town

Hello my name is evelyn. I had the worst experience electonic service with the store that is in baldwin new yorl. I purchased a computers that iam making paymnet every month cost me over 1000 with insurance. One day my compuerts window got broken. I went to the store to fixed with insurance. They spoke to me will take 2 week a assistent manager name anthony. After 3 week I went back to store because I did know went they will give me back my computers fixed. They gave me a lots of stories. And I asked for a manager. They spoke to me the maneger was not in this moment in the store and that I was suppost to purchase a new computers until the computers was fixed. Its today day 25 d and I did not have my computers fixed after I paid the insurance. I went back today and again they gave a lots of history. I ask again for a manager and the person in the counter spoke to the manager ithe sale rep came back to speak to mr and said
This information you have to wait for your computers. But never came to to speak to me. We are the customers that produce the pay for their jobs because the customers spent the money in the stores. I sale in the internetn and its terrible I do not have my computers for my bussiness. I need a person please that can help me. I dont think I will recomended thsi corporpporate best buy to not one person. I did know who I can resolve this situation, this is my e mail [protected]@yahoo.com my tel [protected].

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6:23 pm EDT

Best Buy macbook pro

I have had thee most absolute worst experience with best buy over the course of 2 days. This was my first time purchasing anything online with best buy and I will never do it again. I need to contact my attorney for legal advice at this point. They never delivered my $900 worth of e-gift cards until 13hrs after purchase. They state on their website and the call-line for e-gift cards that it will be delivered in one hour/immediately. When I called with order #'s; no one could find $900 dollars in gift cards. No explanation. "sorry ma'am we don't know" I spent 5 hours on the phone trying to get my issue resolved just to be hung up on w/ no effort in contacting me back. I called back and waited on hold for another 45 mins just to be hung up on again. I am so frustrated. The item I tried to purchase initially was gone after 13hrs total of missing gift cards. And 6hrs of customer support with no conclusion. They state it will be delivered via email in one hour! False. I spoke to 9people in total — 4 of which were managers, the online chat feature, sales, and customer service. I was never helped and with out the item I tried to buy — macbook pro

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B
5:35 pm EDT

Best Buy samsung-galaxy s9+64gb-sunrize gold (unlocked)

I am availing the geek squad insurance. I purchased samsung galaxy s9+64 gb-sunrise gold from best buy franchise on installments on november 11, 2018. But unfortunately I lost it somewhere. I am still paying its installments via best buy cradit card. When I purchased the mobile I asked the employee for full coverage insurance but he misleaded me and registered wrong insurance 8.99 (repairing and damaging). Today when I went to best buy franchise for the complaint they checked the system and refused for any obligement. The staff misbehaved and asked to leave the store. Kindly accept my complaint facilitate me with new cell phone. Hope for your cooperation as soon as possible.

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3:43 pm EST

Best Buy refund

I purchased an apple watch from bestbuy on Jan 1st, they sent me an email on Jan 4th that the item was delivered at the front desk of the hotel I am living in, I checked but did not found it, it said it was signed by: Ellen while the hotel has no employee called Ellen!. Moreover; I received like 17 items from amazon to the same front desk without a single problem. Anyways, I called the customer service at bestbuy, they answered that they will send another watch and make it a signed delivery, 3 days later (Jan 7th), I received an email telling me that the delivery was cancelled as they can not reach me! and that they will refund me the watch money with the same Info. noted in my account on bestbuy. 2 days later, the note disappeared from my account, I called the customer service over 7 times since then, each time they answer that some error happened and that they submitted a request for the refund processing but it is not yet approved/ we will submit another follow-up/ please give us 24-48 hours, this happened like 3 time now and it is not yet solved, my bill due date is Feb 6th and I am afraid the refund will not appear in my account before this date, it has been more than 2 weeks now and I am really frustrated!

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10:21 am EST

Best Buy computer

Regarding hassle free exchange and the management staff at the Clarksville, IN  location (Dan and Justin) are bold face liars. Dan had been forced to resign previously perhaps even for similar bullying females and abuse but has managed to be rehired and is picking up where he left off. Be careful sending a woman or girl to this location. This Dan guy is a real problem. If I were not paralyzed I would definitely seek him out and demand he explain why he bullied and then threatened my wife. Hassle free holiday return? Please!
After purchasing a Lenovo computer for my son under the "Stress Free" return policy, guaranteed until Jan 12, my wife was ejected from the store for not allowing Dan the lying bully a chance to infect our computer and try to steal $149.99 from whom he thought was a dumb woman. Obviously he had never met my wife. Corporate Aquisition Expert, Uof L Honor Grad and very savvy concerning computers and software selling them both for years. I had called in earlier to ensure today was the last day and that the return was hassle free so she would not have any troubles. We had ordered it online and instructed to pick it up at the Clarksville, IN location. Justin (who first told me he was the manager on duty but lied, he is on The Geek Squad) asked what the problem was and when I told him he told me he could fix it but only if I paid him $149.99. I told him I had till today to return it hassle free. He said he would tell them not to exchange or return it until he could run his diagnostic and if it were software damage or a virus (no indication of either) we could not return it. Best Buy policy states they need to visually inspect for physical damage (none) and turn the device on to ensure it boots up. (Also fine) Even if it were laced with the worst virus out there, the policy is the returned computers are wiped clean leaving nothing before sending them back. The actual Manager, Dan (whom I was told by Justin was on vacation earlier) said they had to do a full diagnostic telling my wife he wasn't sure how long that would take. Even though the laptop looked brand new and the preinstalled McAfee anti virus was still operating he needed to see if we had a virus or if the software was damaged. Since the policy is to wipe the entire hard drive this lie was immediately called out as BS by my wife. He also said the laptop did not come with anti-virus software but obviously it does because she had all the reports it had generated for the past 2 weeks saying there was no virus or malware. My wife called him on this lie and angrily told him he would not disappear with the laptop where hours later he could load it up with whatever he wanted and say it was our fault. He did say if there was damage of course The Geek Squad could fix it... for $149.99. My wife was outraged as anyone would be at this obvious B.S. and again told him what she thought of him. At this point he was embarrassed and then told my wife to leave the store. I think this Dan gets off on bullying women and getting them to follow his orders. My wife felt bullied even before she was threatened. Probably had decided to take personal vengence on me from the onset because I told them they were thieves for trying to extort another $149.99 from a crippled man. So, how do I know they were full of B.S.? Upon leaving that location, my wife took it to another Best Buy location where the staff was better trained and not so vitriolic. She was in and out in ten minutes with a new computer. They inspected it just as Best Buy requires. No full diagnostic, just a quick check for damage and a look at the anti virus software, no hassles whatsoever. Best Buy has great deals but stay far away from The Clarksville, Indiana location. There may be good people there somewhere but management of the the sales floor and Geek Squad are thieves and liars even going so far as to lie when my wife asked his name, he told her it was, Don. Such a sleaze ball, he and Geek Squad Justin. I do not believe I can rest until these two apologize to my wife and I and are also reprimanded thoroughly

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6:55 pm EST

Best Buy delivery and customer service

I bought 2 televisions, a mount and haul away of the old TV on 1/1/19. Arranged for delivery on 1/7/19 between 7am and 1pm. When no one showed up for the delivery I called the store to find out the issue. I asked to speak with the store manager but they refused. I spoke with an associate who could give me no information. I then asked again to speak with a manager and was given to Tonia. After words with her she hung up in my face. I then tried once again to get the store manager but could not. So then I tried the 888 number and spoke to a Victor, he was a very nice employee. He relayed that delivery should have come and delivered a mount and taken away the old TV. He advised me that they did not have the TV in stock so there was no way they could deliver it. He said they had rescheduled the delivery til 1/10/19 between 7am and 1pm. He tried to transfer me the store but I got hung up on again. I tried calling back again and was hung up on again. So I tried one more time and this time I got Eileen in Mobile support. She worked with me and again told me that I needed to go into the store to get this straightened out. This was all after being on the phone for over 3 hours.
Well, on 1/8/19 I went into the store. I asked for the store manager but they called a manager named Chelsea. I explained everything to her and so she sat down to check what was going on. She said that they were going to make the delivery on 1/10/19 between 7am and 1pm. I let her know that I did not have much faith in what she said. She double checked and assured me that they would make the delivery.
I asked again for the store manager and again was told I had to deal with her. About this time the manager, Tonia, decided she would join the conversation (remember this is the person who hung up on me the day before). The encounter went down hill from there. It got to the point that I asked the manager Chelsea to refund my money. Tonia then told Chelsea not to do anything for me. Now this is when I said something rude to Tonia and said let Chelsea give me my refund. I then said I was not leaving without my refund. They said they were calling the police and said fine because I was already calling them.
The police came and talked to both parties. They told them they needed to give me my refund and that I would then be happy to leave the store. I left the store with the officers
Andrea and Gonzales. Office Andrea made the suggestion that I post what had happened on Social Media and that I write a letter to BestBuy Corporate. This is fulfilling the first part of that of what he suggested.
They must figure it is okay to take my money then to treat people anyway that they want to when they don't live up to what they are supposed to do.
The store manager is Ryan Smith and the District Manager is Danielle Snook. When I tried to get these names they made me talk to 4 people and then wanted to know why I wanted them.
For shame BestBuy, for shame. I have bought multiple computers and televisions over the years but you have lost a loyal customer.

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richard gorringe
, US
Feb 01, 2019 1:03 pm EST
Verified customer This comment was posted by a verified customer. Learn more

returned a bad plug for my i pad your people were very nice an took great care of me thank you his name is shan very nice thank you. i also was looking to buy a smart watch but the girl was to busy to help me because she was on her cell phone an i came second went to fashion place mall bought a watch for 325 00 dollars the helped me i was more inportant the a cell phone

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D
6:12 pm EST

Best Buy service

Worst service ever. I purchased two oculus go and the promotion was a free case. When I went to pick up there was only one case. The service person and the manager both lied and said I had to add the cases separately to my cart, which again is a lie. When I explained that I did not place the one case into my the both basically kept lying and were basically calling me a liar. When I called Best buy they said that there was a limit to one case per order. Did it say that anywhere, nope. And I still can't believe how BAD the customer service was at the Santa Rosa CA store, worst I have EVER experienced ANYWHERE. I am an eliteplus member and am getting to the point that I will NEVER shop at best buy again. I can order from Amazon with a lot less hassle. Say good to another customer.

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1:43 pm EST

Best Buy headphones

We love the products we've bought at Best Buy, but we recently went to the Nicholasville Road store in Lexington, KY, to try out some headphones. We were disappointed to learn that we couldn't try any of the headphones on. The salesperson told us that it was due to a sanitation concern. She said we'd have to buy a pair, try them at home, then return them if we didn't like them. That's unacceptable. We purchased a pair of speakers at Best Buy today, and will continue to buy items in the future, but we won't buy any headphones from Best Buy if we can't try them on at the store.

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4:40 am EST

Best Buy how I was treated at a best buy by an employee.

To Whom It May Concern, 1/1/19

I'm writing to you regarding my experience at the Best Buy in Rochester, N.Y. at the Greece location. On 12/29/18 approximately 6:30pm I entered the Greece store. Upon entering the store, I passed by 5 or more of your employees including the asst. store manager. My partner and I went right back to the Samsun TVs. I was ready to purchase a 65-in. class OLED A8 F Series Smart 4K UHD TV with HDR with a sound system. When I went to look for an employee, I ran into the assistant manager and another employee. I asked if they can help me with the TVs. The assistance manager was inappropriate his comment made me feel embarrass and I was mortified by his response I requested to speak to the store manager and he announce he was the asst. manager on duty. When I turned around I caught him and his employee laughing at me. I was shocked because I didn't expect to be treated like that you're your management. His remarked with no apology, "I was just joking around." I requested another employee to work with so the other employee went off to located one. The asst. manager walked around looking at TV's with me and my partner. I was not able to purchase a TV based on how I was treated. I had loss interest and left the store very disappointed. I can be reached at [protected].
Sincerely,

Darlene Esposito
58 West Garden Drive
Rochester, N.Y. 14606
[protected]

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7:57 am EST

Best Buy laptop repair

Please provide email and I shall forward all of my complaint. My phone is [protected] and email is [protected]@aol.com. First let me say this is my second complaint. Someone called at dinner time and I told her I was fixing dinner. She said she would call back. Never heard from her. I took my laptop in for repairs (11/4/2028) at a Best Buy located on 1960 in Houston, Texas, your Willowbrook store. I was talked into a Service contract. Contract number I believe is 00214-[protected], the confirmation # was VG984ZTT. When I went to pick up my computer (11/8/2018) I explained to the technician the laptop appeared to be running slow. He looked at me and said nothing. no attempts of any kind were made to take care of the fact my laptop was running slowly and no explanation. I was leaving the country in a few days and had some banking on my laptop that had to be done so I did not complain at the time. I came home and called ATT to get back on line. We did everything to get online and were not able to go online. I called the store back and ended up paying for someone to come to my house. Within minutes the laptop was connected to the internet and was running at normal speed. He reset the network adaptor and connected immediately to my internet provider. All this could have been done in the store and I would not have had a house service call to pay for. The service call technician that came to my home was outstanding. I lost my Microsoft Office 365, which I am still paying for. Per the technician who came to the house, the store should have either put Microsoft back in or at least helped me. I was told by the store that was my problem. Considering my experience with your store I believe the contract should be voided and the money paid should be refunded along with the monies I paid for the Technician who came to the house. The very least you could do is prorate the service contract.

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7:46 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Best Buy a marantz receiver I had ordered online.

I had ordered a Marantz receiver through the Best Buy website to avoid the craziness of the Christmas rush. When I received it, the box was crushed, ripped, and mangled. It had been taped with what appeared to me to be a whole roll of tape. Just how could any company in good conscience send out a package which looked as though it had been sent through a shredder?! I could only imagine what the receiver inside of this mangled up mess looked like. Or how it would even function after what it must have been through. I contacted BestBuy and was told that I could return it for a replacement. Well I live in a remote town in Michigan, and the Best Buy which had this particular receiver, was a good 35 miles away. So one would think that Best Buy would compensate me for my time and gas to get there? Hell no. I've been a Best Buy elite member for years. I think it's time to look elsewhere for my electronic needs.

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12:02 pm EST

Best Buy cd music!

I am so angry with Best Buy while back took out their Cd music section in their stores! This is so irritating plus they hardly haven't had any customers! I demand they should start closing the stores down because they haven't had any business and taking the cd music section out of their stores is STUPID! THANKS ALOT Best Buy AND HOPE YOU MAKE IT WITH CD MUSIC SECTION IN YOUR STORE gone, WHOEVER SEE THIS COMPLAINT SHOULD TELL Best Buy CLOSE THEIR STORES RIGHT NOW! CONFIRMATIVE! Digital music is not the way to buy!

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Best Buy Customer Reviews Overview

Best Buy is a leading retailer of technology products and services in the United States. The company has a strong online presence through its website, bestbuy.com, which offers a wide range of products, including electronics, appliances, and home entertainment systems. Best Buy has received numerous positive reviews from customers who have praised the company for its excellent customer service, competitive pricing, and high-quality products.

One of the most significant advantages of shopping at Best Buy is the company's knowledgeable and helpful staff. Customers have reported that Best Buy employees are well-informed about the products they sell and are always willing to offer advice and assistance. This level of customer service has helped Best Buy build a loyal customer base and has contributed to the company's success.

Another positive aspect of Best Buy is its competitive pricing. Customers have reported that Best Buy offers some of the best prices on technology products, making it an excellent choice for those looking to save money. Additionally, Best Buy frequently offers sales and discounts, further increasing its value proposition.

Best Buy's product selection is also a significant advantage. The company offers a wide range of products from top brands, including Apple, Samsung, and Sony. Customers have reported that they appreciate the variety of products available at Best Buy, as it allows them to find exactly what they need.

Overall, Best Buy is a highly regarded retailer of technology products and services. The company's excellent customer service, competitive pricing, and wide product selection have earned it a loyal customer base and positive reviews from customers.

Best Buy In-depth Review

Website Design and User Experience: The website design of Best Buy is clean and user-friendly, making it easy to navigate and find what you're looking for. The search function is efficient and the layout is intuitive, ensuring a smooth user experience.

Product Range and Availability: Best Buy offers a wide range of products across various categories, including electronics, appliances, and entertainment. The website provides detailed information about each product, helping customers make informed decisions. The availability of products is generally good, with most items in stock and ready to be shipped.

Pricing and Discounts: Best Buy offers competitive pricing on their products, often matching or beating prices offered by other retailers. They frequently have sales and promotions, providing customers with opportunities to save money. Additionally, they have a price match guarantee, ensuring that customers get the best deal possible.

Customer Service and Support: Best Buy has a strong customer service and support system in place. Their knowledgeable and friendly staff are readily available to assist customers with any inquiries or issues. They offer multiple channels for customer support, including phone, email, and live chat, ensuring prompt and efficient assistance.

Delivery and Shipping: Best Buy provides reliable and efficient delivery services. They offer various shipping options, including standard and expedited shipping, allowing customers to choose the option that best suits their needs. The delivery process is generally smooth, with packages arriving on time and in good condition.

Return and Refund Policy: Best Buy has a fair and flexible return and refund policy. They offer a generous return window, allowing customers to return products within a specified period for a refund or exchange. The process is hassle-free, with clear instructions provided on their website.

Product Quality and Authenticity: Best Buy is known for offering high-quality and authentic products. They source their products from reputable brands and manufacturers, ensuring that customers receive genuine and reliable items. Best Buy also provides detailed product descriptions and specifications, helping customers make informed decisions about their purchases.

Customer Reviews and Ratings: Best Buy features customer reviews and ratings on their website, providing valuable insights into the products and services they offer. Customers can read reviews from other shoppers, helping them make informed decisions. The ratings and reviews are generally reliable and trustworthy.

Loyalty Programs and Rewards: Best Buy offers a loyalty program called "My Best Buy," which provides customers with exclusive benefits and rewards. Members can earn points on their purchases, which can be redeemed for discounts and other perks. The program is free to join and offers additional benefits based on the member's tier level.

Overall Shopping Experience: Overall, shopping at Best Buy is a pleasant and satisfying experience. The website design and user experience are top-notch, making it easy to find and purchase products. The wide range of products, competitive pricing, and excellent customer service contribute to a positive shopping experience. With reliable delivery, a fair return policy, and high-quality products, Best Buy is a trusted retailer for all your electronic and appliance needs.

How to file a complaint about Best Buy?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Best Buy. Make it specific and clear, such as "Defective Laptop Sold at Best Buy" or "Poor Customer Service at Best Buy Store."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or online service of Best Buy where the issue occurred.
  • The date and time of the incident or purchase.
  • A clear description of the product or service involved.
  • Any communication you've had with Best Buy's customer service, including dates and outcomes.
  • The nature of the issue, such as a faulty product, misrepresentation, or poor service.
  • Steps you've taken to resolve the issue with Best Buy, and the responses received.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.

Remember to be factual and include any relevant information about transactions you had with the company.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or photos that support your complaint. Do not include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Best Buy, such as a refund, exchange, or apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your narrative is easy to understand and that all the facts are presented correctly.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have filled in all the necessary fields and attached any supporting documents.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Best Buy or other users to facilitate the resolution of your complaint.

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Contact Best Buy customer service

Phone number

+1 (888) 237-8289

Website

www.bestbuy.ca

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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Best Buy Customer Service. Initial Best Buy complaints should be directed to their team directly. You can find contact details for Best Buy above.

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Use this comments board to leave complaints and reviews about Best Buy. Discuss the issues you have had with Best Buy and work with their customer service team to find a resolution.