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1 Godfrey, IL, United States Review updated:
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I ordered a Mother of the Bride Gown from Best Bridal Prices. Not only was the gown received nothing like the photograph, but the description of the gown simply stated silk.

The gown, when it arrived looked like a knock-off of the one pictured and the bodice and train were covered in a netting material of a color that did not even match the waist banding and was listed at the Party Time website (where they got the gown) as "lace".

Best Bridal Prices refused to grant a return stating that the designer was refusing the return and that their policy did not allow returns.

As it turns out, Best Bridal uses multiple retailers including Party Time. They are a shoddy website taking pictures from other websites and using them as their own. Then, when you place an order, they call the other retailers to actually make the purchase. They are simply brokers, not even the middle man!

Both Party Time and Best Bridal falsely represent their gowns. Their no-refund policy is used to guarantee their income at the expense of the customer. Any no-return policy means that the company knowingly sells shoddy merchandise and will not guarantee the quality is as described.

I filed BBB complaints against both companies as well as sent emails and made phone calls to the companies directly. In addition, Best Bridal is on the Bridal Black List. Mever buy from any company that does not guarantee customer satisfaction.

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  • Be
      2nd of Sep, 2010
    0 Votes

    Much of this comment is SLANDER! uses pictures furnished from the designer. We sell only originals from the designers. There are no Knock-offs sold through our site.
    We do not purchase from ANY RETAILERS. We are authorized dealers from all of our designers listed. The designers do not allow "transhipping"
    (retailers selling to retailers). There was no difference in fabric on this dress what-so-ever.
    There were no variations of color what-so-ever!
    WE have an A+ rating with the BBB and have been in business for over 30 years.
    Our return policy is upfront and not unique to the bridal industry.
    This customer also received a full refund!

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