Best Western International
reviews and complaints

I checked into the Bakerview Best Western hotel last weekend at approximately 7pm. I was told our room was not ready they had just had a week long tenant check out. We went for dinner and were let into our room around 8pm. As we walked to our room there was dirt and mud all over the hallways, rough looking groups of people loitering and smoking outside hotel rooms and sheets of plywood being used as ramps on stair cases. When we got to our room it smelled like someone had been chain smoking in there and the lamp wash smashed. My family went immediately back to the front desk and checked out of hotel. This was the worst hotel experience I've ever had. My husband and I have travelled the world and this was one of the scariest and dirtiest experiences we've had. This has turned up completely off Best Western Hotels. If this is the standard that is being set our family will no longer be staying at this chain of hotels. I would recommend a random site inspection and pulling the Best Western name from this property.

I need assistance on getting help who I need to speak to about some in appreciate things that has happened by the owner, gm, front desk manager and lead house keeper at property 15103. I also called in yesterday due to no power since 11 am till 8pm. This was my first call off. I was getting ready for work and the gm that hasn't taken her test said since I called in they are assuming I quit. The staff owner and property is disgusting with bed bugs and having a creepy owner. I'm going to take this further if I don't get answers. I'm not the only one he has sexually harrassed. We are all coming forward.

I booked for November 15 & 16, 2017 in Best Western Plus Westwood Inn in Edmonton. My confirmation # is 327850.
I took room # 3115. It was a dirty room, the blankets - bed covers - are not changed between guest.
One the early morning on November 16, 2017 I talked to the front desk and ask her to change the blankets as they were not changed from the previous guest.
She said okay. I came back during the night of November 16, 2017, I found out that they made the bed looks organized as supposed to be, but they didn't change the blankets. Immediately I talked to the front desk - Ms. Deeljeet, she start smiling in ironic way.
I asked Ms. Deeljeet about the manager business card, she said they didn't print business card for the manager, as they do change managers right now.
My name is Fausi El-Al
Cell [protected]
Thank you

My name is Tony Yu. I stay in Best Western Plus South Bay Hotel in lawndale, CA. I checked in on 26 October 2017 and I will check out on 28 October 2017. On the morning of 27 October, I found some bumps on my neck and itchy. I thought I got allergy. But this morning (on 28 October), when I got up for the toilet at around 4:30 am, I found bugs on my bed and all my neck got bites. I killed many on my bed, I also took pictures and videos. I called the front desk clerk and he also witnessed. He offered me to move to another room. He said the duty manager will not come until 8:00 or 9:00 in the morning. Under my request, he wrote down what he saw. My neck is very itchy but the hotel cannot provide any medication. I am very upset. I need your answer.

We stayed with the Best Western in Fallon, Nevada. There were several construction workers that made noise all night and early morning. We check in on Wednesday evening and were able to use the safe, on Thursday it also worked fine . Friday morning the safe gave an error code so we read the instruction and waited to try it again, after several failure we called the office and they said they would have someone fix it. We have a family event that evening when we came back it still did not work. So we reported it again. Finally we were able to open it and discover a large amount of cash missing from my wife's wallet. We then reported it to management who supposedly filled out an indecent report. Lon story short when we checked out the manager said they could not refund the cash, but would credit us a substantial amount from our hotel charges. They only credited one night which is totally unacceptable. My plan is to put this on Facebook for all to see. and send this information to Expedia .com who we booked through

We had a reservation to stay at the Best Western on route 66 in Glendora on 10/04/2017 but when we got there we found out their Jacuzzi was being worked on, we had gone there for just that reason, the Jacuzzi. The lady at the front desk was nice enough to cancel our reservation so we could go to a hotel with a working jaccuzzi. We call West Covina because it was not far away, they told us their Jaccuzzi was working so we went there. When we arrived the woman at the desk reassured us the Jaccuzzi was working. After dinner we headed for the pool area to use the Jaccuzzi, first it would not turn on and the water was not hot, we went to the front desk to ask for help and the said who told you the Jaccuzzi worked and I told her so she sent the maintenance man out and he told us it had not worked since April of that this year since they had it worked on. When we brought this problem to the attention of the front desk the said oh! We were offered no apology or compensation. Very Disappointed

This message is to inform whom ever deals with these types of issues, providing if these type of incidents are important to you. I was insulted at 4:00 am by a member at the Best Western in Williamsburg, VA. over $79.00. He out right accused me of being a criminal and trying to manipulate a system that I use for ALL my hotel reservations. And the frequency in which I travel to Williamsburg on a monthly basis, I seriously doubt I would manipulate the system for a mere $79.00. I will NEVER stay in you hotel there and perhaps any other locations. And I will ensure each and every member of my family, my company (John Deere), both my affiliations (Freemasons and Shriners), know of the treatment I received, basically over $79.00. This initially started not because of the $79.00, rather about the customer service, in which your General manager (in which I was informed made the final decision) and night auditor, James Revere, (who boldly insulted me in the process) at the Best Western Williamsburg Historic District in Virginia.

This hotel is an absolute mess. I booked the hotel on August 11, 2017 for September 22 - 24 for a softball tournament. On Wednesday 9/20/17 we obtained our softball schedule for the weekend and got very late games therefore we did not need rooms for Friday night 9/22/17. I called to cancel just that night (9/22/17) of our entire stay and was told I could not as the hotel has a 72 hour cancelation rule. I said ok and went ahead and drove down late the night of the 22nd with my two children, husband, two of our friends and their two children. When we got to the hotel, the staff member (Amelia) was on a personal call and making arrangements for a night out after she got off work. After she finally got off the phone she proceeded to check me in and tell me that they (their hotel administration) had changed our reservation on 8/12/17 to a single king (keep in mind I am with my husband, two children and our friends that were staying here too were also 4 people to a room). I then asked her what they were going to do to fix the issue and she got on the phone again and relayed information to me from whoever she was talking to. She basically said sorry nothing we can do your just going to have to deal with it. We then spent the next 45 minutes trying to get her to call a manager, find other rooms, call a sister hotel (none of which would she do and said they had no manager). I then got on the phone with the Best Western 800# that gave me another number I could call at 8:00 the following morning. Bottom line, the hotel canceled our Saturday rooms and made us take a single king with no cots and no extra blankets and put us in a smoking double for the one night (requested non smoking - have a child with asthma) and left us with no choice as their were no hotels with availability within a 40 mile radius and all this after driving 2.5 hours after we got off of work at 9:00 pm to get there. Amelia, the staff member just left in the middle of this conversation and refused to help and left someone else (Adrianna) holding the bag with no info and apologizing for the other staff member. When we got to the room there were flashing lights coming from the bathroom because of some electrical problem, there were roaches in the bathroom and all over the front door, the sheets were stained and the room stunk of stale cigarette smoke. I WILL NEVER STAY AT A BEST WESTERN AGAIN IF THOSNIS HOW YOUR CUSTOMERS GET TREATED.

I recently stayed at Best Western 3401 S Orlando Dr, Sanford, FL 32773.

Booked my hotel room a month in advance for wedding I'm attending in Sanford, FL.Arrived to Best Western ready to check in and in shock that the hotel is without A/C. I ask the attendant if all the rooms are without a/c.She replied, "yes and the hotel only has partial power. So I stepped away to weigh my options and see If I could find another hotel. I knew the accommodations would not work for my wife and I because she is pregnant. I searched the whole area all hotels were sold out so now I'm in a position where I have no other options. So I go back to the desk and asked the attendant can I see the room before paying anything. She agreed, I get the room key and head to the room open the door and rhe room felt like a sauna room no air circulation at all. Also one light in the entire room worked which was the bathroom with the only working plug socket. So Im here stuck with a room with no a/c, 1 light, 1 plug outlet, no tv, microwave, or ice. I go back downstairs to let the staff know and it was like they had a not -my -problem type of, attitude about it. I asked if there is anything they can do about the price for the inconvenience since I would have to stay in these types of conditions. She stated that she couldn't do anything since she is letting me know now of the conditions. Keep in mind that I booked the reservation well in advance and the power was out since Sunday and never got a call or email letting me know the condition of the hotel so I can at least make other arrangements. I will NEVER stay at another Best Western due to this experience. I work in customwr service so I can understand what the staff had to deal with all day. If the associate would have offered at least 5 or 10 percent off and showed some rype of empathy I would've been okay for the most part. This is one of the worst experiences

I was shoppers in Woodstock today and will never be back. I shop at shoppers more than any other store and most employees by name. I walked in today and was followed around the store immediately after I walked in. I over heard the one last tell another staff to watch I have been so disrespected. I spend at least $500 every month at shoppers. Will never return after the rude treatment I was given.
I

I am at the best western hotel:
3675 foothills way, fort mills,
S. c. 29708.
I checked in at 4:00pm, I am tired.
*it is now 7:10pm. (I am next to the laundry room on the ground floor). it is "finally" quiet here.
* for the last 3 hours it has been very noisy in my room. I could not sleep. I called miss katy =at the front desk at 5:00pm and 7:00 pm complained about the washing machine and the dryer making a tremendous amount of noise and the loud latino ladies standing outside my room talking and laughing-loudly! she walked down to the laundry next door... and said no machines were running and housekeepers were in the hallway and leaving. then a loud chatting & giggling and now quiet.
*it has finally stopped-finally.
*I do not think this is good for your business. this should not take a complaint from me to give good customer service and ask housekeeping to be quiet at 7:pm on sunday night.

I booked a room at Best Western Plus in the Philadelphia Airport. When I checked in, the internet service was down and my payment could not be processed. The front desk gave me my keys and said that payment would be taken at a later time. After about 4 hours, a knock occurs at my door. I don't answer because of the DND sign I hung on the door. The door beeps and is pushed open. Thank goodness I had the lock engaged. It was a man who had been checked in with a keycard to my room! He said he would would straighten it out and apologized. I received a call from the front desk requesting payment for the room. I asked if it could wait until morning because I was headed to bed. She said it could. At 9:38pm, I received a call from the front desk in which I was told that the payment has to be processed within the next 15min as per the manager's directive. The clerk came to my room, retrieved my payment, processed it and brought my card back to me apologizing for the late visit and the key card mishap. While she was polite and sincere in her apology, I am disappointed in my stay at Best Western today. Giving a stranger access to my room and then demanding payment so late at night?! This is deplorable. I will not book Best Western again.

A very disappointing stay at the Blue Tower Hotel -Amsterdam 28-30th July 2017.

I arrived at the hotel and found the location to be extremely convenient for food and travel. I was offered an earlier check in, but with a room with a broken curtain (406) I was assured it would be fixed around 2pm which it was.

A suggestion for room service; allow guests to charge the food to the room and pay at checkout rather than the awkward fumbling around for loose change while in my underwear.

My main issue was the service I received from the staff and the inappropriate entries into my room.

Throughout my last night I was woken twice in the early morning. Once by a child who asked if this was room 406 and her family should be in there.

Half an hour later the door again opened and lights were turned on by two guests who thought this was their room. As I jumped out of bed they apologised for the mistake and left.

I locked the door, and turned the lock. Any suggestion otherwise would be insulting. How was my personal safety so easily risked? I am completely unaware of how other guests cards could open my door, but this is a HUGE flaw in your system.

When checking out we informed reception who advised they would pass on to the manager.

We get our luggage and spent the day out. On returning around 6pm we had two hours to kill before we left for the airport. We decided to do this in the reception area.

I went in the lift to go up to see if the restaurant was open as reception was busy and I felt sorry for the staff as they seemed swamped and didn't want to further hassle them (particularly the tall gentleman with black rimmed glasses who was working reception the night before and told me via the phone when I phoned down to ask for teabags, which hadn't been replaced, if I could have some brought up, was advised by him that he was on his own and it was too busy so if I could visit reception).

On return from my trip to the restaurant I was advised by my friend that the moment I had left in the lift he ran from the back of reception in panicked frenzy and went downstairs to possibly a security room to view me on the camera. Surely enough as I sat down a few minutes later, he reappeared watching me closely.

This throughly annoyed me as I had thought the whole time he was watching me was because of the friendly chat we had the night before when I went to collect the teabags.

I found this situation to be extremely vexing.

I went to speak to him about speaking with the manager about what was happening in regards to he situation of the faulty door, but also to make a complaint against him. I noticed when talking to me his hand was shaking and he was mumbling.

I became aware that he didn't recognise me, and that because I was wearing an urban leaning styled hat, that it clearly changed his perception of me.

This type of racial profiling is UNACCEPTABLE.

What made matters worse was his incompetence, as no message was left for a manager and he said that they would be back tomorrow. Obviously, I wouldn't be able to speak to them, and he made no offer for me to leave any messages or contact details. I decided to close the line of communication with him there and decided I'd raise a complaint on my return to England, but have since not had a reply from Best Western Blue Tower.

I recently reserved 2 rooms for 3 nights at the Blake Hotel in New Orleans. September [protected]. I booked the rooms through Hotels.com. The only reason I used them was for the perk that I didn't have to pay anything until I arrive and check in. Needless to say that's not the way things seem to be happening. On my reservation confirmation reciept it specifically says that no payment or fees are due until the check in date but as of yesterday 7/23/17 (2) $203.80 withdrawals were taken out of my account as payment to reserve these rooms. I immediately called the hotel and spoke to a woman in reservations who's name was Precious I think. I asked for my money to be refunded and explained the situation to her. After a little bit of arguing back and forth she finally refunded me but said I would be charged again 2 weeks before my check in date. She also said that whatever hotels.com was telling me isn't something they have to honor. So I'm happy I'm getting refunded but I'm not happy it's going to take 7 to 10 business days to get it. I guess that's $400+ I can't pay my bills with. Can you please explain to me why you don't honor what hotels.com is telling me. After all, they're selling your rooms for you. I do have reservations in other hotels in NOLA for that weekend and none of them has charged me a penny since reserving the rooms. I don't want to cancel my reservation with the Blake Hotel but if I'm going to be lied to I will do it. Please respond ASAP with any info you can provide me with towards this unnecessary dilemma as I would like to have enough time to cancel should it come down to it.
Thank you
Sal DeSimone
Res. Conf. # [protected]
[protected]@hotmail.com
1.860.917.2219

I checked in my room on points (16, 000 pts) I might add. I am very disappointed that I redeemed these points only to find 3 roaches in the room I had to kill, dried mucus on one of my pillows (very gross), and tags from clothes I didnt buy left under the covers in the bed. I left the room to drive back to my original hotel at 9:30 pm which was 2 hrs and 45 mins away. I would love to have my points returned to my account as well as the $70 they held on my card. My 3 yr old and 13 yr old daughters were very drained from the driving and I am very disappointed.

Roaches! Dirty is some areas of hotel.I went to front desk complained we rented 2 rooms that were adjoint to eachother that there was roaches in both rooms and my kids room had a non working shower water wouldn't turn on.she said they were working on getting "pests" Dealt with that the pet company was giving hotel manager the run around...and all they could offer was another room...yet I'm not allowed to have me and my husband PLUS our 6 kids in 1 room. They didn't have any other rooms that were connected. I said well if these 2 rooms have roaches then the others must too. She said nothing.we had roaches in bathroom in rooms and some were stuck inside microwave which i have added pics on this complaint.I emailed bestwestern.Com I am currently awaiting a reply. I spent over $400 For 2 nights 2 rooms pet fee fees& taxes WITH a military discount and cannot afford to go to another hotel since I wasn't getting reimbursed for thus filthy location.

Room smelled like smoke our shower had mole! Restaurant was nice but closed at 9:00 for travelers that check in late you will be stuck in the room for the night. Pool closes at 9:00 . The noise as early as 5:00 am was totally loud so you don't get to sleep in. We were treated like kids to get out of pool and she waited for us to get our stuff and out the door! RUDE! Manager Bernadine was not the friendliest and seem to not not care in the least and just so she could get off the phone she offered us a whole big $20.00 off what a joke she did not care! Horrible manager she should not be in customer service. Never staying in Raton again it's ridiculous how everything closes at 9:00 . They want you in bed at 9:00 I guess so you can be ready to wake up at 5:00am ! Horrible I feel sorry for the late check ins! My name : Annette Stockert

Due to "hotel occupancy" I was told that the breakfast I had paid for with my room was not available. A small plate of fruit and some pastries I could not eat alongside tea and coffee was all that was offered. Rather than accept the criticism, they kept defending the decision to drop breakfast. I then had to exit the hotel and purchase breakfast on the street.

Aside from requiring a complete refurbishment, the staff seem unprepared to accept their mistakes. Many things were wrong, which they could not resolve: tea in the room, working wifi, etc.

Stay at your peril.

The date was May 25, 17. We stayed at this bestwestern for a gradation that night was a lot of motorcycles coming, they parked right next to our car. We thought if we leave. they would take our spot, they we loud most of the night. When we come back from the graducation they were all in the parking lot and in front of the door, talking loud. drinkin. I told the front desk about it, we didn't sleep too comfortable, all front desk said they come once a year. I have stayed here before, We could get a wake up call that morning. I was really tired coming home. We travel 240 miles. I would like another stay, not there at another bestwestern if possible. They Also ask my husband and I if we would party with them, we said no.