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4.1 4172 Reviews

Best Buy Complaints Summary

199 Resolved
930 Unresolved
Our verdict: With Best Buy's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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6:45 pm EDT

Best Buy plasma tv repair

In 30 years as a buying consumer, I have never been so disrespectfully treated by a company or been given the run around by a company as I have been by Best Buy. They say that if you are a consumer that has a bad experience, you tell 19 other people. In my case, I have told hundreds of people already and it appears that Best Buy doesn't give a damn.

This process has cost me over 18 hours of telephone time as well as 3 days off without pay while waiting for technicians that either don't show or have no idea what they are doing.

I bought a 58 inch Plasma TV from Best Buy in August 07. TV is great until July 08, when HDMI card blows. On July 28, a female Tech comes out from Best Buy (has no business card but her truck and uniform say, The Geek Squad), clearly has no idea in what she is doing, after 30 minutes says she is ordering a HDMI card which should be here in a few days and installed. She sits out in her truck for another 30 minutes assuring me the part has been ordered and leaves.

I follow up a week later on August 7 and speak with Maria in service, and find that they have no knowledge of any tech coming to my house and no part is ordered. Mysteriously, they order the part that day, but how did they know what part if a technician was not here? I continue to follow up with calls to their service department over the next week and continue to get told the part is on order. At this point I have spent approximately 4 hours on the telephone following up with Best Buy.

Around August 10, I file a complaint with consumer relations which in it self is a joke. They don't treat you with respect and they essentially have no authority to do anything. I speak with a Eric Bodelson, a Supervisor after some consumer relations guy named Brian gives me a hard time. Eric makes all sorts of promises like I will get this resolved immediately, etc and then doesn't return calls. I call service again and am told that the part comes in on August 15 and they want to schedule the service call. No one calls me like they were supposed to so again I call them. By the way, I have called Eric Bodelson over a 6 times and he won't return calls. What does that say for a "consumer relations" department.

On August 20th, I speak with a Supervisor named Ashley who was quite rude, nonetheless, schedules me for August 28th between 9am and 12pm. At 9am I call the service department to find out what time the tech will show. After, 45 minutes of holding on the line with various customer service people, I am told that while I was scheduled for the 28th, they forgot to put the service call on their schedule. By some amazement, she finds a way to have two technicians show up at my house within three hours. They do some testing and tell me again that the HDMI card and cable is blown. This was previously diagnosed on July 28, and the part was supposedly ordered three previous times. So they go out to their vans (2 of them) look though hundreds of boxes and can't find the part. Now they call the service center in Mansfield, MA and speak with the Geek squad supervisor, Bruce who says he will order a new part for installation tomorrow. I ask to speak with him and he is rude as hell to me and says he will see what he can do. When the technicians leave, the TV is still broke, no set time when Best Buy will be back, and I am told by the two techs that 4 guys will be needed to get the part in due to the placement of the TV over the fireplace.

So no call the next day like I was promised so I call Bruce who still hasn't returned my telephone call for five days. Neither has Mike McDowell, supposedly another supervisor at the service center. The part was shipped to my house and received here on Sept 2, but now no one will return a call. Not sure how the story ends but I can guarantee you that I will never step a foot in a Best Buy store and will let everyone know of my horrendous, unconscionable experience with Best Buy...I have now filed complaints with the Massachusetts Attorney General, Better Business Bureau, Consumer Affairs and the news media.

They are only sales not customer service!

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3:55 pm EDT

Best Buy laptop repair

I had the misfortune of taking my laptop to Best Buy's Geek Squad at Fairfax, VA on August 01, 2008, having earlier taken out an extended warranty on the equipment. Apparently, the battery wouldn't charge, not even after I bought a new one. I received Geek Squad's first response seven days later, informing me that the laptop was still sitting in the Best Buy store since they were having "delivery issues." Being that I was going on vacation, I refused to be angered by their apparent lackadaisical attitude, and relied on my wife's laptop during our trip. It wouldn't be until the 19th of August that I heard from Geek Squad again, informing me that my laptop had finally been fixed. Relieved, I went to the store the next day only to discover that Geek Squad had created a new problem as they had failed to properly re-attach the swivel that makes it possible for my screen to rotate. It was loose, possibly broken. In addition, the laptop came back without the AC adapter that I had dropped off along with the system. Subsequently, I had to send it back and sign a new repair order, which was on August 20. On the 27th I called to find out about the status of my laptop, only to be told that Geek Squad was again having "delivery issues."

Today is the 3rd of September and I am still without this laptop that I had initially submitted on August 01. To make things worse, it's practically easier for an elephant to pass through the eye of a needle than for anyone to have access to and hold informative conversation with a Geek Squad representative. And when I try to get information Online, I am merely told that my laptop has been received, nothing else.

My experience with Geek Squad has been frustrating, infuriating, and outright disappointing. I rely on my laptop for a tremendous amount of personal and official work, including Online college teaching. Sure, I can occasionally borrow my wife's laptop, but there are limits to which I can use it, especially since she has her own work to do.

In all, I find Geek Squad to be little more than a bunch of overrated, disorganized quacks whose knowledge of computers hardly surpasses what is common knowledge, and in some instances is even less than common. Their activities border on fraudulence since their management setup is thoroughly deficient, their customer relations are horrendous, and their prices are unjustifiably exorbitant. Please avoid Geek Squad if you can. I certainly will!

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9:34 am EDT

Best Buy computer repair

Took 8 month old computer to Best Buy for repair 8/7/08. Computer not sent out for repair until 8/15/08. Received at repair shop In Louisville on 8/19. Told by Best Buy it was repaired in California and was being returned. Never came. Called Best Buy and was told it was in Louisville as of 8/29/08. Called Mission Control Dept. at Best Buy and was told to go to the store where purchased and request a conference call with the store, repair shop, and Best Buy Mission Control. They refused. I called Mission Control and got the run-around. I think they should have offered me a new computer, and will never understand how Best Buy got to be a Fortune 100 company! They won't be for long!

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10:47 am EDT

Best Buy defective machine

i bought an insignia dvd recorder at best buy . about 8 months later it stopped recognizing dvds saying there was no dvd in the machine when there was or to try another dvd. i bought it back to best buy and they fixed it after having it for a month they returned it . a few months later i am having the same problem again, they want me to pay to have it repaired and refused to give me a new machine . i am junking the machine and buying a new one not the same brand and not from best buy will never buy anything from them again

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Jamie
,
Sep 05, 2008 7:41 am EDT

I had the exact same problem with the same machine from best buy. I am junking mine and buying a Sony. I guess I learned my lesson.

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7:43 am EDT
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Best Buy scam service

I was interested in a portable GPS for my car. I am familiar with GPSs and know that sometimes it takes a while for a GPS to catch its satelite signals. After asking advice to one of the employees he showed me the Garmin NUVI 760. Which was priced at $699.99 He said this is a "quick responsive GPS". I also asked him "if I do not like this GPS can I return it?" he stated "if within 14 days, then yes". I did not like how this GPS performed. I went online and asked advice and people stated that all GPSs take a while to locate a signal. I felt I hade been (for the lack of the word) RIPPED OFF. Knowing that if I purchased a GPS that is priced at 299 or even 199 will performe the same the only difference would have been the MP3 player etc. I went to return the GPS and Best Buy wanted to keep a 15% restocking fee. Stating that it says so on the back of the reciept. I told them that the Sales Associate told me I could bring it back if I was dissatisfied. They told me "NO! our employees know better they would not say that" (basically calling me a liar). Now they charged me $105.00 dollars for a restocking fee. Now I feel I have been scammed.

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Geo
East Hampton, US
Feb 19, 2009 12:42 pm EST

He sounds like he totally lied to you. However the 15% restocking fee and 14 day return on GPS has been standard at best buy for a while. Everything used to be no restocking fee and 30 days, but some "really smart" customers thought this meant they could rent the equipment and return it when they were done with their weekend trip, ruining the return policy for everyone. This sucks for you because you were misled by the sales associate. You cannot return the GPS without the restocking fee, just because you liked another one better. There was a time that if you were going to get a different one, the restocking fee was waived, but they stopped doing that because of those "really smart" customers, who figured 15% was still worth "renting" the equipment.

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8:05 pm EDT

Best Buy won't honor the extended warranty

Best Buy won't honor their warranties. We purchased an LG Dishwasher just over a year ago and the extended warranty for 5 years. It broke over a month ago and I've made numerous phone calls but still can't get anywhere with them. They simply don't want to honor the warranty and won't replace the dishwasher. I would never purchase anything from Best Buy again. They should be sued!

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MrYoda
Toronto, CA
Nov 16, 2008 9:18 am EST

They should change their name from BestBuy to BestGarbage.
thats what my tv is.

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joesou
Buena Park, US
Oct 30, 2008 10:37 pm EDT

DON'T BUY LG WASHER OR DRYER OR DISHWASHER OR REFRIDGERETOR!
THEY ARE JUNK!

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5:43 am EDT
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Best Buy worst buy

I bought my wife a digital camera to replace the one she had. The previous was bought at this same Best Buy but was ruined accidentally. We did not purchase insurance. The seond time, we again were asked by the sales associate if we wanted insurance. We specifically wanted to know if theinsurance covers all damages. After she convinced us that the insurance would cover the cost of any and all damages, even accidentally. We paid close to $600.00 for the package. A year later, while vacationing, the camera was ruined when I fell with it. When I returned to Best Buy, they told me that the insurance did not cover accidental damages. It was an extension of the one year warranty already included. Best Buy will do whatever it takes to take your money. They are dishonnest and untrained. Best to shop at Circuit City.

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12:53 am EDT
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Best Buy shady practices

I can't believe after spending so much money at Best Buy they could try to rip us off on the extended warranty. I bought an ipod a couple years back (with the extended warranty) and it has broken 4 times. After having the same problem (they said at first three and now it's four) times, they are supposed to replace it with a new one. Well when we go to get it replaced all of a sudden they only show us having it repaired once. FOUR different people 'looked' in their system and said they found nothing. We called corporate and two different people gave us completely different stories and only once we wanted to get their name because it was going to be placed on our report to the BBB did they transfer us to someone who miraculously found our 3 prior repairs. A bit suspicious don't you think? So we go back to the store, and they STILL make us send it out for repair again! I truly believe they are going to give us refurbished pieces of trash until our warranty expires, they never intend of making good of their extended warranty. MY ADVICE, DON'T BUY THE WARRANTY!

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cruelnumber
Great Falls, US
Jun 23, 2009 3:26 am EDT

One of the problems I see with why all of the repair times were't found by one person is that some of the info may have been in an outdated system that cannot be acessed by whomever you were dealing with. Still a problem with BB?...yes. However, the PSP does state that it would need to have a 'diagnostic check' done by a tech to verify that a problem with the unit does exist before a replacement is authorized. In addition, the unit would need to be repaired again if any of the previous "repairs" had a 'no problem' found diagnosis by a tech previously. Always read your reciepts & service policies no matter where you by them from.

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Droobin
Grand Rapids, US
Jan 20, 2009 12:27 pm EST

I agree that you should never buy the warranty. I disagree with you not calling apple and handling it through the propper channels. But lesson learned. Apple's replacement would have been better than your costly BestBuy warranty and headache.

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5:50 am EDT
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Best Buy do not trust them

I had a balance of 1487.00 on bestbuy creditcard and it was due on 5/3/08 Saturday. I made full payment on 5/3/08 via bestbuy website and they received money on 5/5/08 Monday. Since it was late one day (Sunday) they charged me 65.00 dollars as late fees and finance charges. I didn't know that until I get the local best buy store to buy some items and talk to customer service to several minuts to get a credit. They didn't help and i didn't buy anything from bestbuy that day. Couple days later I called again to resolve this issue and talked to one customer rep in india and his name is anoop. he ask me to make a payment via phone and he can credit 20.00 dollar. I made a payment on 7/9/08 and my balance should me ZERO at that point. Guess what, that DAMP guy didn't keep his word and my account shows a balance 37.00 dollars now. So now besy buy need 80.00 dollars from a customer to keep his account current which is fully took care back in 5/3/08. These people are doing day time robbery and calling its latefees and interest. I will tell all the people that i going to see to do not use bestbuy credit card.

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5:38 pm EDT

Best Buy bad company

Why is there not a board that tell of all the great stuff these companies do... I am reading these stories and just have to laugh. I got charged all of this extra interest because I did not pay my bill on time dumba-- no interest for 90days or 12months or 24months if paid in full and min payments are made each month ranging from 1%to 3% of the balance. If payment is missed or later ALL INTEREST FORM DATE OF SALE IS CHARGED I think is cut a dry and is on your statement oh you don't read that stuff well tough you owe... I no the retailer is at fault for you not paying your bill on time... You buy from these companies because they have what you want they did not hold a gun to your head and make you buy. I got a deal I paid less than the next guy I got something for free. I am entitled to pay less than the company paid for that product just because...

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Jennnn45667
St. Albert, CA
Aug 05, 2010 8:25 am EDT

future shop is such a scam

bought 170$ in gift cards..went to use them..and were at zero dollar balance...had the recipt and everything but yet they insisted we used them already..even though the number on the back was scatched off by their OWN EMPLOYEE THAT DAY

future shop needs better training, better managment and needs to learn that costumers are their first priority

but then again..no wonder these poeple are working at future shop...their brains are so small they cant get anywhere else in life

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joe
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Aug 21, 2008 9:26 pm EDT

Alright I'll play. This is b.s.

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bestbuy sucks
,
Aug 21, 2008 9:08 pm EDT

Best buy is the worst company in the world. I bought a Product Replacement Plan, when purchasing an iPod for quarter of the price of the intial iPod 69.99. Retail price of iPod was 189.99 CND. It was a 2 year warranty plan. My iPod broke 23 months after the purchase date. Screen froze I was so happy I bought the replacement plan. I went into Best Buy, spoke with a rep and she said that they don't carry a replacement plan for iPod but only a PSP, a product service plan. Even though the attached brochure to my reciept said other wise. I asked for a manager. We spoke however he belive and openly said I was trying to scam best buy for a new generation iPod, because I'm returning it on the last month of my warranty, I then asked to speak to the store manager, who wasn't in. I argueed with the a department manager you accused me of trying to scam Best Buy for 1hours, I had told passing by customer how I was being treated, and some actually left the store and other stood behind me, while other ignore it. Another manager from a different department had joined our conversation and ripped up the brochure in half I then got really angry and call the police. The store manager was called, and had come in. Witness has backed up my statement with the officer and I felt since I did pay for that brochure it was my property and it was defaced by Best Buy employees, the store manager/owner had arrived shortly and spoke to me in private, giving me a 300 gift card at best buy, and a free iPod if I dont charge best buy for any crimes. I told him I didn't want a gift card but 189.99cnd plus taxes plus 69.99 plus tax, and 400 dollars. He tried to negotiate against it but final agreed and walked me out of the store along with police and a few customers who had support me. As the police asked if I need a ride home, I said no and gave the money to homeless poeple 50 bucks a piece as i walked down the downtown streets of Toronto until i ran out of the money. Never shopped at best buy again and never will. This includes future shop aswell.

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5:51 am EDT
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Best Buy another scam

I purchased a brand new Pioneer Elite Plasma Television for $2, 939.99. It was being held at a Boston, MA store location until I was ready to receive shipment. I came to pick up the television to find the box had been opened and television was removed from the packaging. The sales associate assured me that it was "brand new" and was removed by mistake and was safely put back in the box, which was completely false. Upon further inspection, I noticed the unit was covered in layers of dust and looked to have been handled extensively. I then noticed that the serial number of the Pioneer television did not match the serial number on the box that it was said to come in. The product had been switched! At this point the associates tried to discount the TV as an open item and offered me free screen cleaner to make it look “like new”, which was a direct insult to me given the amount of money I had spent on this item. I refused the offer and clearly & simply stated that I wanted an unopened, brand new Pioneer Elite Plasma television (same make and model or better) that I had originally purchased on 4/10/08. Best Buy/Magnolia Home Theatre relentlessly denied me my right to a new unopened television and flatly refused to ship a new one to me and continued to coerce me into a situation to accept the model that had been opened and switched as my only alternative. After several more failed attempts the next day to get what I paid for, I turned to Attorney General’s office for help. It was only after the threat of Consumer Protection that the Best Buy Manager finally complied and said they were able to locate a brand new, unopened television.

I gave Best Buy every opportunity to solve this issue on site and they chose to use a tactic of trying to wear the consumer (me) down over time to get me to agree to their terms to absorb costs associated with their mix-up.

I am seeking damages associated with the store's questionable activity.

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7:19 am EDT
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Best Buy do not shop there

On May 31st my husband and I stopped by there after work .He just purchased the I-Mac and wanted to add Windows to it. We purchased and left .We made it home late but he was excited so he went to the computer. When I a woke the day he said he purchased the wrong software. He asked me to take it back. On my lunch break I went to Best Buy I spoke with a lady named Tess she said I could not return it so I asked for a store credit of equal balance. She said and I asked to speak with a manger and she nodded her head and said I am a manager to make a very...very. long story short she stormed off(I don't know why) and came back with the customer service supervisor who gave me no eye contact and blurted out "what's the problem». I should have known then that he was of no help but. We have dealings with Best Buy forever. I started explaining what happened and he abruptly interrupted me and said we can't take it back and "If it was important to your husband then he would have came".Ok, As if we still live in the old days and I am incapable of handling buss. For my husband. We exchanged words him being very unpleasant and me saying how unprofessional and rude the whole experience was so I asked for the corporate number so that I can complain and as I left Bill B and Mark (another horrible associate) watched as I called from my car .They were standing in the doorway so it held open and a family was at the door looking out at me and they were all laughing. I called 1-800-BB they said that the D.M.Michelle would receive the complaint but it's not100% that someone would call me. Last week they E-mailed me offering a 50. gift card. I have never ...patronized an establishment where1.The super/manager head no customer service skills2 I have never. Been insulted and humiliated by a company. No one gave ma an option on how to receive my money back. I e-mailed Windows whom by the way are giving me my money back they also told me that it is a North -American 45-Day money back guarantee that no one at Best Buy suggested. Please do not support this company because it doesn't support the working class people who are full time gamers and full time computer geeks. My husband and I pass by so many other stores to patronize this one and because we receive poor service from the bottom we also received it from the top. The beauty of retail is ..There are other stores that carry the same.

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Manuel Ferreira
,
Sep 11, 2008 1:03 am EDT

I purchased a 42" Panasonic tv in Best Buy last November and purchased four years service coverage on it. My tv doesn't work and I calles for service a month a go, the first appointment with the technician was cancelled, the second was cancelled and the third time the finally came to my house, 3 weeks later, but still waiting for the part. I spoke with them over 7 times with this isue but no one seem to care. Best Buy Consumer relations department recomended me to request a replacement and I did, but they gave me five days to receive a respond and 11 days later it's still pending. The part is no where to be found. Every customer service tell me a different story and this got me tired. Best Buy is the worse electronic store ever. If you buy from them don't even waste your money buying coverage because they don't even send the're "Gigsquad" to your house if you don't wait 3 weeks after re-scheduling twice. Don't get cut

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1:03 pm EDT

Best Buy mobile install

I went to Best Buy to get speakers installed, well six hours later, they could not get my windows to roll up. They told me to take it to a dealer, I did, the dealer charged me $250 for the diagnostic and to get the window up. Took it back to Best Buy, they said that it wasn't their fault even though they couldn't get the window up. They only refunded half, and after 10 hours of time, they wouldn't even give my install charge back. Just a couple of days later, my air conditioning went out, mechanic says its electrical. Next week, My car overheats, mechanic says no power is getting to water pump and fans. Now, Ive Contacted Best Buy many times in the past month, most calls or e-mails go unanswered. I also have never had electrical problems until I went for my speakers at Best Buy. Now I stuck with the bill. My family, friends, and I won'tever return there.

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9:11 am EDT

Best Buy delivery/install of appliances

I purchased a refridgerator, dishwasher and stove on April 27th. It is June 11th and I am still trying to get them delivered. I have spent at least 20 hours and made over 40 calls. I did not get call backs from the store department, the store manager, the install department or consumer relations. When I was told to call the supervisor in Consumer Relations back the operator wouldn't put me through! She rerouted me back to delivery. The store said they don't install, the install people said call the store. Customer Service sent me back on the loop. NEVER ANY RESOLUTION. Finally, my appliances are supposed to be delivered Friday, but when I called install to get them installed - yep, you guessed it - call the store, the store says they don't install, call the 888 number. I called Consumer Relations this morning and they put me back to the delivery people, even though I specifically told them I needed the supervisor who asked me to call back if my issue wasnt' resolved! I WILL NEVER PURCHASE ANOTHER ITEM FROM BEST BUY. I have wasted SO MUCH TIME trying to get the appliances I paid for.

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lala3
, US
Dec 18, 2015 11:14 pm EST
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I have bought several items at best buy and I do a lot of referrals I buy my stuff frequently and I pay immeditatly just so I can get the rewards for the items, I have talked to the rewards and the credit card company back an forth I just spoke to Mary a supervisor very inadequate supervisor over the summer I called and nobody took notes I have to repeat myself several different times over an over saying I need to talk to customer service on credit when I needed to talk to the rewards and back an forth a dozen times just making myself more pissed because they don't have any real customer service reps I called tonight to find out they have the wrong email and I don't know who's email that is and the last time I spoke to them was in August several times it is in my call logs on my phone for proof and waiting to get my rewards they told me they will send it to me in 45 days and I waited an waited meanwhile I no longer got the best buy subscription and I don't know why that was because I haven't received an asked the manager at best buy that knows me very well and all the staff if they stopped it because I no longer got it I never unsubscribed to it and I have re entered my info to get it still nothing an there is no blocking so I don't know where it is going meanwhile I spoke to mary and she says too bad it has expired it is a lot of money for someone to say it has expired I buy my stuff there just so I can get the points and buy some small gifts or whatever an apply to some laptop or anything in the store and she said that I could try to get it but she said it went to my email well if it never came to my email and if they never send it out an I am not getting anything from best buy for months then I think they should honor this because it is in never never land I don't buy big items for nothing an pay on the same day or just for it to vanish I will be going to corporate they have terrible customer service in repeating yourself over n over again an on hold forever and nobody is doing anything about it I remember last year I bought some stuff and I had a credit of a few hundred dollars and they told me I had to call them an ask them to refund my own money because I overpaid that is ridiculous and now I have to deal with this BS ...seriously get it together !

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9:44 am EDT

Best Buy re-stocking fee

Best buy, my foot…

Best buy has some bad policies...

Normally, I would not share this with others, however, since this could happen to you or your friends, I decided to share it. If you purchase something from, wal-mart, sam's club, jc penny, sears etc. And you return the item with the receipt they will give you your money back if you paid cash, or credit your account if paid by plastic.

Well, I purchased a gps for my car, a tom tom xl. S from 'best buy'. They have a policy that it must be returned within 14 days for a refund!

So after 4 days I returned it in the original box with all the items in the box, with paper work and cords all wrapped in the plastic. Just as I received it, including the receipt.

I explained to the lady at the return desk I did not like the way it could not find store names. The lady at the refund desk said, there is a 15% restock fee, for items returned. I said no one told me that. I said how much would that be. She said it goes by the price of the item. It will be $45.00 dollars for you. I said, all your going to do is walk over and place it back on the shelf then charge me $45.00 of my money for restocking? She said that's the store policy. I said if more people were aware of it they would not buy anything here! If I bought a $2000.00 computer or tv and returned it I would be charged $300.00 dollars restock fee? She said yes, 15%.

I said ok, just give me my money minus the restock fee.

She said, since the item is over $200.00 dollars, she can't give me my money back!

Corporate has to and they will mail you a check in 7 to ten days. ! I said 'what?!'

It's my money! I paid in cash! I want to buy a different brand.. Now I have to wait 7 to 10 days. She said well, our policy is on the back of your receipt.

I said, do you read the front or back of your receipt? She said well, the front! I said so do i, I want to talk to the manager!

So the manager comes over, I explained everything to him, and he said, well, sir they should have told you about the policy when you got the item. I said, no one, has ever told me about the check refund or restock fee, whenever I bought items from computers to tvs from best buy. The only thing they ever discussed was the worthless extended warranty program. He said well, I can give you corporate phone number.

I called corporate. The guy said, well, i'm not supposed to do this but I can give you a 45.00 dollar gift card and you can use it at best buy. I told him if I bought something and returned it, you would charge me a restock fee on the item and then send me a check for the remaining 3 dollars. You can keep your gift card, i'm never shopping in best buy ever again, and if I would have been smart, I would have charged the whole thing on my credit card! Then I would have canceled the transaction.

I would have gotten all my money back including your stupid fees! He didn't say a word!

I informed him that I was going to e-mail my friends and give them a heads up on this store's policy, as they don't tell you about all the little caveats.

So please pass this on. It may save your friends from having a bad experience of shopping at best buy.

It's true! Read it for yourself!

Best buys return policy
See links below, paste address in your browser window.

Http://www.Bestbuy. com/site/olspage. Jsp?Type=page&contentid=[protected]&id=cat12098

Http://www.Bestbuy. com/site/olspage. Jsp?Type=page&contentid=[protected]&id=cat12098

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John Kirby
,
Sep 02, 2008 8:23 pm EDT

I was also ripped off by their stinking 15% restocking charge. I went away wanting to strangle the arrogant, condescending manager. What it taught me is that next time, (assuming I ever shop at Best Buy again) I need to return something, make sure it's broken. Then they won't charge you 15%. It's a shame to have to do that, but it's their greed that created this . Furthermore, there is nothing special about Best Buy. If you just look online for about 5 minutes you will find a dozen stores with much better prices with no sales tax and sometimes free shipping.

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7:32 am EDT
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Best Buy customer dis-service

I am bringing to your attention my disappointment with BestBuy reseller as well as Toshiba Customer Services. They do not offer world class services.

I have tried to renew what they call a Best Buy Performance Service Plan but since my previous warranty expired 3 weeks ago they did not allow me to renew my plan. As for Toshiba, they never answer my request. I am concerned because I had many problems and issues with this Toshiba laptop for the last 3 years. 4 times in repair services! So, extending my guarantee plan is the minimum I can do since the technology is not viable. And, although I spent more than $3, 000 with this purchase (Serial # 25230284K) nobody cares about my request and concern. However, they send me promotional emails every month to upgrade or buy more. But, how do you upgrade a laptop that does not run properly. They must explain me that..

I have contacted both Best Buy and Toshiba Services but they do not want to extend the warranty. They, even worst, do not want to listen to me. So, this posting is to help future Toshiba and BestBuy customers understand what world class services they can expect.

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2:57 pm EDT

Best Buy salesman misled me

The salesman gave me wrong information on two things, which have taken hours of telephone and driving time to reverse. (1) I asked for an extended warranty and he gave me a form to sign for something completely different. (2) I asked if I could pay by American Express and he said "yes" then had me fill out an application for a Best Buy no-interest payment plan that he said could be charged to my Amex card. That too was bad information. When I called to talk to the store manager I was put on hold for a long time and never got through.

Best Buy is supposed to be all about convenience. My experience is just the opposite. I'd rather pay a bit more and get good service than deal with a bunch of amateurs.

Just noticed Best Buy stock is down 17% in the past 5 months. Wonder why.

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5:37 am EDT
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Best Buy terrible company!

I purchased a laptop on the 20th of this month. I returned it on the 25th. I was told by the Fultondale, AL store that it my check for my refund was printed on the 26th and that it will take a week to get it from Minnesota. This is because for some reason purchases over $250 cannot be refunded in the stores. Not even up to $250 of the refund.

Moving on, I spoke to the corporate office who said that my check wasn't printed until the 27th. The corporate office also stated that it could be as late as Monday before it is even mailed but could not tell me how the check was going to be sent (standard, first class, etc.). Even standard only takes up to 9 days in the USÂ however I was given April 14 as the last possible date to receive the check. Best Buy obviously doesn't realize that that is three weeks from the time the laptop was returned. So they have the laptop and my money and I'm sitting here with nothing for possibly three weeks. Unacceptable.

Apparently four hundred and some odd dollars is to much to refund in a store but not enough for Best Buy to put a little speed into returning it to it's rightful owner. Even after they charged a 15% restocking fee, and I do not get back the $50 I purchased for a recovery CD + them setting up the computer. Oh and getting them to set up the computer... I was told two - three hours. Took nearly SIX. I was willing to look that over until I found myself out nearly $100 and them holding the rest of MY money. My future purchases will not be made at any Best Buy stores, regardless of how low the price is. I knew it was a mistake when I decided to purchase from them instead of compusa. I have been a customer of there's for years and only purchased at Best Buys because I work near one of their stores. That will not happen again.

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Update by Valerie
Jun 03, 2016 8:12 am EDT

After purchasing a Toshiba laptop a day less than the two week mark from the Hamburg, New York location, I returned to the same store I had purchased the item since I was having difficulties connecting to the internet. The internet was "connected" and internet explorer would work yet several other programs including the "Trend Micro" anti-virus software that I attempted to install had implied I was not connected. I had contacted the ISP, Netgear (wireless manufacturer), Trend Micro, as well as Toshiba whom all referred me to return the item. I returned to the store with the item and recepit in hand, expressing my concerns with the defective product and requested to exchange the item for the same exact model I had purchased just less of two weeks prior. Two weeks prior, I had purchased the Toshiba laptop which was originally priced at $699 yet was on sale for $550. So as I said, I wished to exchange for a working product that I paid cash for. The customer service representative stated they discontinued the item. My options were to get a refund, a gift card, or an even exchange for an "ACER". I stated that was not what I had purchased nor what I was interested in doing so. It was also mentioned the only version available was at the Watertown location but I would have to drive out and pick it up, never offered to have it shipped to their store. I purchased the item I wanted and it did not work properly, ALL I WANTED WAS THE SAME ITEM OR SOMETHING OF COMPAREABLE STANDARDS. The "Acer" is is no way a comparable item in my eyes. Now I have asked to speak with a manager whom may be able to further help me. Stephon, whom was the manager on duty, stated there was a newer version of the Toshiba out that I purchased, yet was $150 more than I paid. I was dissatisfied in returning a product I happened to get a deal on and was dissatisfied that the same model that "WORKS" was not available, only a newer version which they admitted had the same specs for an additional $150. I proceeded to ask to speak to his manager he continuously repeated "1-888-BESTBUY". I said I was not satisfied calling a 1-800# to get the issue resolved while I took my time out to return to the store. Yet because he no longer wished to help I was left no other choice but to call while standing at the counter. I proceeded to do so and at that time stated I wanted my refund while I was on the phone. Now as I sat on hold for ten minutes waiting to speak to a management personnel, I watched as the three customer service reps and manager, Stephon, went on to ignore my request for a refund and service others in line. I spoke with the Supervisor of Corporate Offices, Steven, over the phone, whom again was very unhelpful and very unprofessional, swearing back on the other end of the line and offering no apologizes at all. To say the least I was lead to another dead end. I was at my witts end frustrated at the service i was receiving and disgusted that this business operates this way. NO CUSTOMER SERVICE whatsoever. I in no way, shape, or form felt I was requesting anything out of the ordinary or unreasonable for that matter. I just wanted the same product I paid for that was not defective and since that product was not available I feel I should have been offered something more comparable. Did I mention, I had spoken with another employee during this episode and was informed that Stephon told the other employee that he was able to exchange my laptop for the current version which replaced mine for an even exchange yet was not going to because he felt I was being rude?! I did not know Best Buy's Return Policies were based on the Manager's Opinion rather than actual policy enforced. So as I said Stephon had been ignoring my request to get a refund of the money I paid and I had to again say "Excuse me but I believe I asked for assistance and you have been helping other customers over and over again while I stand here waiting" Like I had told him earlier, calling 1-888-BESTBUY was not going to help but and I was right about that. So he decides now is convenient for him to give me my refund and proceeds without saying a word to me until we get to the point where he asks "do you want a gift card or the check mailed?" I stated I had paid cash and expect the cash I paid in my hand before leaving. He said there was no way. I CAN NOT believe if you pay cash for an item and have your receipt and are within your return period that you have to wait fo a check to be mailed! I can not believe what goes on in that Store, it is absolutely unacceptable in my eyes and all consumers should be aware of this!

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Ann
, US
Jun 03, 2016 8:12 am EDT

If you're looking for a Wii this season, DO NOT go to this Best Buy. When I entered the store I was told by more than 4 employees that the Wii systems were out of stock and sold out. Seeing as to how they were such a popular item, I figured that it was true and all the Wii's had been sold. I decided instead to look for an alternate gift. I just happened to go to the restroom and passed by one of the store's offices in the side of the store, and BEHOLD, Nintendo Wiis! In the store!

To make matters even more interesting, another customer in the store while I was there that was talking with one of the store's sales persons LEFT WITH A WII. Yes, that very day. I think its outrageous that employees are hording the products for themselves and telling us consumers that we aren't able to purchase them. ISNT THAT WHAT A STORE IS FOR! I even called the store when I returned home and asked if I was able to have them hold a Wii, when they got their next shipment in. The employee on the phone said that they are not allowed to hold Wiis for customers. So theres no way that they could have been holding those for customers.

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Harry
, US
Jun 03, 2016 8:12 am EDT

I can not believe how bad the Best Buy tech support is. I sold my laptop to a friend of mine. It came up recently with some boot issues. I checked it out for her and let her know I thought it was the hard drive that needs replaced. It was still under warranty so she took it into BestBuy. They told her they would send it into HP for work and replace the motherboard. I got a call from her two weeks later saying BestBuy fixed it but would need to boot disks for the machine to load the op system. They didn't even have op system disks.

So, I have the laptop here and can not load the op system again. When I run a disk check the hard drive fails. What a bunch of yeah-whoos for not being able to diagnose this simple issue having the laptop for TWO weeks. I doubt they sent the laptop in like they said.

I suppose I will find out tomorrow when I return the laptop in person to find out what if anything they have done with it. BROTHER. I am better tech support!

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Mara
, US
Jun 03, 2016 8:12 am EDT

In December, I took my laptop into Best Buy, because the battery would not charge. Since I could not charge the computer, I could not back up my data, so I had to spend $200 to get them to back it up before they sent it in for repair.

Unfortunately, when I got the backup drive home, I realized they only backed up a small fraction of the data. Fortunately I discovered it before they sent the computer off, but I had to drive back to the store (30 minute trip each way). I got the computer back in 3 weeks, and it was working fine.

In February, it stopped charging again. I took it in again, since it was covered under an extended warranty that I purchased when I bought the computer. The Geek Squad agent said since it was a re-repair it would be first to be repaired, and I should get it back in a few weeks.

A few weeks went by and I got an email from the service center saying my computer was approved for an exchange. That sounded nice, but I wanted my old one back. I am a freelance writer/photographer, and all my copyrighted work is on that computer, as well as my financial data. I was told to call the store.

No one answers the phone at the Best Buy in Normal, Illinois! After two days and after leaving several messages, I finally reached the Geek Squad at the store, only to be told they could not get my laptop back from the service center. I was told as soon as they are approved for exchange, the unit is stripped down and sent off to the manufacturer. The representative agreed to email the service center and see if he could get it back. I was told they could not call the service center, only email. At that point, I called Best Buy Customer Service, and they did not understand why I could not get the hard drive returned to me.

The next day I called back and talked to another Geek Squad rep who said they cannot get my computer back. I asked him where in the repair contract I signed did it say that they could keep my property? I brought it in for repair, and if they weren't going to repair it, I should have been given the option of having it returned unrepaired. I would have rather just had the broken unit back and taken it elsewhere, since it had many software programs that I will now have to download again, etc.

I was put me on hold for 30 minutes (no joke). When the rep came back on the line, he said it was not in the contract, but in the pamphlet I got when I bought the extended warranty 2 years ago.

My husband went into the store and inquired about getting my computer back. He was told it could not be returned. Instead, we were given a new laptop, which is nice, but I want my data back!

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CyberBob
, US
Feb 09, 2012 7:32 pm EST

you got a refund not in the way you preferred. Get over it, BB is a good place to shop.

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Geo
East Hampton, US
Jun 03, 2016 8:12 am EDT

If i stole you receipt and merchandise, then i could just go back to the store and get your money. Sometimes when we are having a terrible ordeal at a company none of their other rules seem to make sense. I've seen customers with a perfectly legitimate complaint get blown off because they start demanding the manager to do something that they cannot. It's tough to resolve things at best buy because they blow off the customer, Corporate headquarters never looks to reprimand an employee, (trust me... corporate doesn't care), and they blow off the Better Business Bureau, that's why BBB has them rated at an F.

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somecallemwaffles
, US
Jun 03, 2016 8:12 am EDT

HPs included recovery media is set as a partition of the hard drive. If the unit was under HPs warranty they will replace the drive but not the data, including the recovery partition. If the drive was replaced the blank disc would not have the recovery media. HP allows you to create a set of DVDs that act as an external copy of the recovery media, but it is something you have to do yourself. If the drive went bad before making the external recovery media then she will have to order the set of discs from HP. 1-800-HP-INVENT or www.hp.com

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jacblac67
Valley Park, US
Jun 03, 2016 8:12 am EDT

Yeah bestbuy tech are not very good? I have better knowledge than what they have, tried to sell me a recovery disk for a hp when hp has something called "recovery manager" were you can create your own os restore disk.

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KaylaD1116
, US
Jun 03, 2016 8:12 am EDT

More then likely that store was holding those wiis for an ad. But its possible there were a couple wiis in the store but that person you saw leaving had been holding it for a while. Ive seen people hold on to a wii for several hours while they were in the store.

But I can also say that they cant hold wiis, the employees arent even allowed to buy them if they are on the clock, hold them, or anything like that.

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Common Sense
,
Aug 12, 2008 4:48 am EDT

Well to be frank, best buy is not the local bank, what you are asking is for them to keep thousands of dollars in each cash draw just because you can get a 400 dollar refund. This policy hasn't changed in years. It clearly states credit or debit will go back on your card, checks and cash over $250 will have to wait for a check from corporate offices, it's that simple. and gee wait isn't compusa going out of business?

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7:28 am EDT

Best Buy extended warranty!

I purchased a 65" Mitsubishi TV model #WD-65731 in the amount of 2457.26 also purchased the extended warranty for 432.99 When I purchased this tv the salesman told me that the lamps would have to be replace once every 4 to 6 years I was a little weary but what a nice tv and a very good name brand I thought. Surprise they lasted 54 weeks just out of mfg. warranty. The tv was purchased on 4-22-07 and went out on 5-4-08 I called for service immediately and had an appt.for 5-6-08 in the afternoon took off work to wait for the service never showed called Best Buy Service and they rescheduled me for 5-8-08 I asked for a morning appt. and took off work again and at 2:00 I called the Best Buy service dept and the said they would have to reschedule the appt. again. I decided to drive to Weatherford where the TV was purchased and speak to the mgr. he informed me that this was not Best Buy problem and the called the service man direct in Ft Worth after trying several time in frustration they gave me his direct line and told me to take care of it myself. I purchased the tv and extended warranty from BestBuy and the warranty paper work has there name all over it, how can it not be there problem. I still do not have a working tv and I have no appt. to get it fixed. No one knows who is responsible for the tv or the extended warranty. I have contacted Mitsubishi no one answers there phone, I have contacted BestBuy and AIG warranty co. But at this time no one has called me back or offered any help that will fix this lemon.

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Ted lamp
, US
Oct 28, 2009 1:06 pm EDT

i know the feeling i bought one around same time and have alot of problems with conn's and still being screwed because know i am not get around same price ###

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tammy bolden
,
Jul 23, 2008 1:09 pm EDT

I have a mutsubishi wd-52327 65' tv and my problem is with the lamp. 1st of all, I would not have purchases a tv at cost of $2600 if i knew, i would need to replace the lamp every 18mos,
the cost for a new lamp with shipping is near $240 dollars.
If you keep this tv for ten year you will purchases the lamp about 6 times. at today"s cost, I will have spent about $1440 dollars.
Next time I purchases a tv. I will look on line for complaints.
At this cost I can not afford this tv, cable is high enough. I fell it is a problems the company needs to warrant, extended warranty cost enough, in ten years i will have pain $4478 dollars for this tv, not including cable.

Now i fell like kids say"jack" for a freaking tv, i thought was a good purchases deal, not on sale.
oh yea, my salesman of 11years at conn's . when I ask him, what was the one thing about this mitsubishi tv I would have problems with. He states " nothing, you will not spend any more money buying a tv cause this tv will last you 10 to 20 years, just keep the filter dust free". I always clean the filter every 4to 5 mos.
I guess the salesman forgot about the lemons parts for mitsubishi tv. oh well, call me jack by mitsubishi

ComplaintsBoard
H
1:44 pm EDT

Best Buy lies of general manager to corporate

Recommendations:

(1) Fire Mr. Brian S., the Customer Relations Manager at Best Buy store 415 in Port Huron, Michigan.

(2) Fire Mr. David B., the General Manager at Best Buy store 415 in Port Huron, Michigan.

Brief Reasons Why:

(1) Brian S. holds grudges against customers for years, and he harasses customers who have usurped his authority. Brian S. has absolutely no respect for Best Buy Corporate; he claims that he is the boss and that Best Buy Corporate has absolutely no power over him. Brian S. abuses that authority by kicking customers out of the store for absolutely no reason, except for grudges that have existed for years.

(2) Store 415 General Manager, David B., is a longtime friend of Customer Relations Manager, Brian S. The two tell lies to Best Buy Corporate in order to protect each others jobs.

Mutliple people have said that any complaints filed against Brain S. will be falsely acknowledged by Dave B., the General Manager, and then thrown in the garbage, because David B. would never do anything to punish one of his longtime friends.

Other Best Buy employees have told me that David B. and Brian S. have worked together for 13 years, and that they deliberately lied to customers in order to make sales. I have personally witnessed Best Buy employees tell customers that HDTV sets were 1080p resolution, when in fact they were not. One time I even saw another customer correct the Best Buy salesman, and then that customer was asked to leave the store for interfering in a sale. That is simply NOT right!

When I said that I was going to file a complaint with Best Buy Corporate, another manager said that it wouldn't matter because that complaint would end up on the desk of General Manager David B. I was told that Brian S. and General Manager, David B., have been coworkers and friends for 13 years, so any complaint against Brian S. will be immediately thrown in the garbage. In fact, I recently found out that David B. has told lies to Best Buy Corporate in order to save the job of Brian S.

Reasons why I will NEVER shop at any Best Buy store as long as Brian S. and David B. are employed by the Best Buy Corporation:

The whole reason why I will never shop at any Best Buy store is because of the rudeness of Brian S. and the lies that David B. tells to defend Brian S. Now that all of my remaining Best Buy Reward Zone points have been used, I have no plans to ever give Best Buy any business at all at any store.

That's a shame, because my final visit to Best Buy was at the nice store 402 in Utica, where they did a fine job helping me out, and they always have. But the bottom line is that all Best Buy stores are part of the same Corporate organization. If Best Buy allows the Customer Relations Manager, Brian S., at Port Huron store 415 to harass and bully customers and get away with it because his longtime friend David B. tells lies to to Best Buy Corporate in order to defend him, then I cannot give my business to an immoral organization like that, regardless of where the stores might be located.

I ended up shopping at the Utica, Michigan store 402 because I was literally asked to leave the Port Huron store 415 in an incredibly rude an unprofessional way by Customer Relations Manager, Brian S. I was in the Port Huron store 415 less than four minutes, and Brian S. asked me to leave the store for absolutely no reason.

I asked Brian S. why I was being asked to leave the store, and he said "I get to decide who shops in 'my' store, and I say that you have to leave." When I threated to call 888 Best Buy on him, Brian S. simply said, "You can call Corporate as much as you want, but I always get my way and I have the final say. Now leave, or I will call the police."

I think there are two reasons why Brian S. doesn't like me from the past:

First, because about four years ago I asked to return an unopened $10 DVD for another unopened DVD that had a $10 value. Brian S. would not allow the exchange to take place, because he said the receipt says that he has the final say on what items can be returned at any time. When I asked to speak to the General Manager of the store, she allowed me to exchange that DVD, which greatly angered Brian S. His face turned red, and he walked away with anger.

The second reason why Brian S. holds a grudge against me is because I purchased an HDTV from the Utica store 402 rather than the Port Huron store 415 that he works at. The HDTV was damaged during the delivery, and Utica store 402 did not have any more in stock. As a result, the Utica store 402 manager gave me a phone number to set a date for the exchange and delivery.

Everything seemed like it was going to be okay, until I found out the warehouse is located in Port Huron, and the person I spoke with on the phone was Brian S. Brian S. said that there was only one of that model remaining in his warehouse, and he said that there was no way he was going to let someone have it who didn't buy it from 'his' store.

I was forced to call the Utica store 402 again, and they forced Brian S. to allow me to have that HDTV delivered to me. Brian S. told his fellow coworkers and new General Manager, David B., that I had "cheated his store out of sales." This is one of the reasons why Brian S. committed harassment and bullying against me and forced me to leave store the Port Huron store 415 for absolutely no reason.

I am currently seeking legal action against Best Buy for the harassment and bullying of Brian S. and I think it is terrible that Best Buy Corporate would believe the LIES of David B. who wasn't even there the day I was asked to leave the store.

David B. actually LIED to Best Buy Corporate and told them that the reason why Brian S. asked me to leave the store was because Brian S. walked up to me and asked me if everything was okay, and then I started swearing at him--for no reason. That is the worst lie anybody ever told! But Best Buy Corporate was foolish enough to believe it! Brian S. and David B. are correct when they say that they get to do anything at all without risk of being punished by Best Buy Corporate...and that is why I cannot shop at ANY Best Buy store, since they are all part of the same organization.

Thankfully, the whole thing was on film and my lawyers recently had the tape pulled. I took the names and phone numbers of several witnesses who heard and saw what really happened--how I was harassed for no reason at all. They saw and heard what really happened! That is why my lawyer was so quick to take the case against Best Buy.

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TheWayItIs
, US
May 30, 2011 3:28 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Cancel your plan and get a pro-rated refund. The GSBTPP are only meant to deceive and add to BBYs bottom line.

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funck you
toronto, CA
May 20, 2011 5:12 pm EDT

best buy is a joke store!
I bought a product & extended warranty, it failed, I called the store, they said "no problem just bring it in"
I did. When I got there, they said, well it is under a year since you bought it (so what, they already knew that when I called), so I had to call the manufacturer myself. Why did they make me come in to the store? I asked, and was blown away by the answer "we do that to get you in the store to buy more stuff"
WOW! they actually said it!
then I complained, the manager said I was a joke, I called him out - he threatened to kick me out of the store - I said do it & I'll call the cops!
the manager then ran (literally) away (as I had recorded the entire conversation).
Well, at least I had a good laugh about it.
The manufacterer, very nice, is sending me a replacement without going through best-buy (they said that my complaint was common from best buy customers...)

Moral to this story - NEVER BUY THEIR EXTENDED WARRANTE!

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Emma K Bennett
Estes Park, US
May 06, 2011 3:15 am EDT

May 6, 2011, 2:30 pm I entered the Best Buy Store, Longmont, CO to return one item. I waited at the Return Desk for 15 minutes; no one spoke to me; no one came to assist me. I saw 4 employees 6 feet away doing nothing, so I asked if someone could help me. Reluctantly one woman came to the register and completed the return. Another customer who had also been waiting behind me had given up and left the line. As I turned to leave the Return Desk, this customer returned and asked me if someone had finally waited on me. I said, "Yes, but it was hard work getting someone to help me. Good luck". A Best Buy employee (whom I'd not even spoken to) yelled at me, "Get out of my store now." I walked toward where he was seated opposite a customer and asked his name (he wore NO NAME BADGE). He became enraged, and this 300 lb male "gorilla" leaped up and came towards me (a 67 year old 63" woman) yelling, "I told you to get out now. There's the door." I didn't have my cell phone, so I pleaded, "Please get the store manager" He got right in my face, I said "Please someone call the police". At that point a "Product Process Manager" named Alfonso Aranda showed up, stepped between the irate employee (whose name I learned is ERIC HASBROOK, DCI) and asked me to walk with him to the front of the store. Mr. Aranda left and returned to say the customer who had spoken to me was willing to write a statement about what he observed. I can't believe the Store Manager didn't show up, and fire the irate employee on the spot...is this a common incident at Best Buy? I'm contacting my attorney.

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Not happy 2011
harr, US
Mar 07, 2011 2:01 pm EST

Best but has lost all my present and future business, they don't seem to care and management is fast asleep. Good buy best buy and I am going to spread the word

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UticaBlueShirt
Utica, US
Jul 02, 2009 6:52 pm EDT

The sad part about that whole rant, is that it sounds like you actually believe the garbage you're typing.

Managers do not throw customers out of stores for fun. Believe it or not, managers like their stores to make money. They like their customers to be happy, because customers spend money when they are happy. The only time they throw someone out of a store, is when that person becomes a liability. If you start yelling, swearing, threatening, or offending a customer or employee, you are gone. Simple as that.

You think that the managers of this store have some personal vendetta against you, and that's more than a little crazy. They have better things to do with their time, I guarantee you. You should be ashamed of yourself, one for managing to get yourself kicked out of a retail store, and two for trying to get back at people who were just doing their jobs.

Best Buy is not in the habit of kicking out customers. They are in the habit of running a family friendly business, and when people disturb that, they lose the right to shop there. It's blatantly clear that you are not correctly describing the situations you experienced, because if you were, there wouldn't be any problems. The back of the sales receipt has all of the return/exchange information on it. You were obviously in violation of something on that list, or you wouldn't have had any issues.

As far as your HDTV goes, Port Huron is not a warehouse, it is a store. If they have TV's in stock, another store can request that they get transferred, but they are in no way obligated to do it. Especially if it's for a customer that has been disruptive or offensive in the past. Every Best Buy has access to a district warehouse, as well as an Online Warehouse to order product from. They can also get things transferred from any other store in the district. There is no reason you needed the last unit the Port Huron store had.

It's upsetting that you needed to post this to try and further cement the twisted perception of reality that you've formed. Hopefully you'll get a taste of your own medicine someday, when someone wrongfully accuses you of something, just because you didn't give them their way.

M
M
maryam khan
,
Dec 03, 2008 4:10 pm EST

To whom it may concern,

I would like to bring your attention to my unfortunate incident; I had at one of your location in West Windsor, NJ.

This past black Friday I considered my self one of the lucky ones to shop at Best Buy and indulge myself with the best deals. But to my surprise it backfired on me. The 32"LCD DYNEX TV I bought was broken. Considering Best Buy customer satisfaction policies I decided to take the TV back to the store and expected an even exchange. I was disappointed, to say the least, when the clerk declined my request and claimed no liability on the damaged item. I wished to seek management and at that time I encountered with the operation manager, Jennifer. To my extreme surprise she stated the same. Since the merchandise left the store’s premises, it is not best buy’s policy to take the damaged goods back. Upon argument over argument with the management, I was surprised to hear that, Jennifer said that Best Buy is there to rip customers off. She failed to give me any information on the district managers or any higher authorities. She also refused to help me any further and gave me corporation’s number to contact.

With my extreme frustration, I called Best Buy Corporation first thing in the morning. I Filed my complain and then was directed to the manager, Toni.

Still unable to digest his response where he stated that since the item was hand picked and left the store, it is not Best Buy’s policy to take it back. He advised me to contact the manufacture, since he can not do anything at his end.

My concerns,

1. What happened to good faith commerce?

2. What about customer satisfaction?

3. Was I supposed to check the TV’s conditions when I left the store?

4. I am sold a damaged good and no one is taking liability for it.

5. I as a citizen feel humiliated and insulted.

6. As a customer I have lost faith in Best Buy and devastated with the management’s behavior.

I humbly appeal you to assist me with my matter. I feel that the reputation of best buy is at its urge of falling apart. Please help me and help Best Buy retain its status.

H
H
Honest_American
Marine City, US
Apr 25, 2008 9:33 am EDT

This is true. Brian and Dave talked this thing over when Best Buy corporate contacted them, and they made up a pathetic lie to try and cover their tracks. Both of them deserve to be fired.

Best Buy Customer Reviews Overview

Best Buy is a leading retailer of technology products and services in the United States. The company has a strong online presence through its website, bestbuy.com, which offers a wide range of products, including electronics, appliances, and home entertainment systems. Best Buy has received numerous positive reviews from customers who have praised the company for its excellent customer service, competitive pricing, and high-quality products.

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Best Buy In-depth Review

Website Design and User Experience: The website design of Best Buy is clean and user-friendly, making it easy to navigate and find what you're looking for. The search function is efficient and the layout is intuitive, ensuring a smooth user experience.

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Customer Service and Support: Best Buy has a strong customer service and support system in place. Their knowledgeable and friendly staff are readily available to assist customers with any inquiries or issues. They offer multiple channels for customer support, including phone, email, and live chat, ensuring prompt and efficient assistance.

Delivery and Shipping: Best Buy provides reliable and efficient delivery services. They offer various shipping options, including standard and expedited shipping, allowing customers to choose the option that best suits their needs. The delivery process is generally smooth, with packages arriving on time and in good condition.

Return and Refund Policy: Best Buy has a fair and flexible return and refund policy. They offer a generous return window, allowing customers to return products within a specified period for a refund or exchange. The process is hassle-free, with clear instructions provided on their website.

Product Quality and Authenticity: Best Buy is known for offering high-quality and authentic products. They source their products from reputable brands and manufacturers, ensuring that customers receive genuine and reliable items. Best Buy also provides detailed product descriptions and specifications, helping customers make informed decisions about their purchases.

Customer Reviews and Ratings: Best Buy features customer reviews and ratings on their website, providing valuable insights into the products and services they offer. Customers can read reviews from other shoppers, helping them make informed decisions. The ratings and reviews are generally reliable and trustworthy.

Loyalty Programs and Rewards: Best Buy offers a loyalty program called "My Best Buy," which provides customers with exclusive benefits and rewards. Members can earn points on their purchases, which can be redeemed for discounts and other perks. The program is free to join and offers additional benefits based on the member's tier level.

Overall Shopping Experience: Overall, shopping at Best Buy is a pleasant and satisfying experience. The website design and user experience are top-notch, making it easy to find and purchase products. The wide range of products, competitive pricing, and excellent customer service contribute to a positive shopping experience. With reliable delivery, a fair return policy, and high-quality products, Best Buy is a trusted retailer for all your electronic and appliance needs.

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Best Buy. Make it specific and clear, such as "Defective Laptop Sold at Best Buy" or "Poor Customer Service at Best Buy Store."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or online service of Best Buy where the issue occurred.
  • The date and time of the incident or purchase.
  • A clear description of the product or service involved.
  • Any communication you've had with Best Buy's customer service, including dates and outcomes.
  • The nature of the issue, such as a faulty product, misrepresentation, or poor service.
  • Steps you've taken to resolve the issue with Best Buy, and the responses received.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.

Remember to be factual and include any relevant information about transactions you had with the company.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or photos that support your complaint. Do not include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Best Buy, such as a refund, exchange, or apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your narrative is easy to understand and that all the facts are presented correctly.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have filled in all the necessary fields and attached any supporting documents.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Best Buy or other users to facilitate the resolution of your complaint.

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