Best Buy / Samsung / extended warranty on samsung 42 & plasma tv!
On April 13, 2003 I ordered a plasma TV with a four year extended warranty from the Best Buy Store in Cleveland, Ohio. I was on a six month travel order with the Department of Defense. I was assured that it would not be a problem when I received the unit as I was planning a renovation when I returned home to San Diego, CA. The clerk told me the dates did not matter. The TV was delivered September 13, 2003 and the Best Buy installers attached it to my wall hiding all the wires on Sept 17.
There were a couple other problems such as I did not get the wall mount I paid for. I paid for an articulating wall mount and ended up with a flush mount as an even exchange. The store manager here in San Diego told me that I had to go back to Cleveland store for remedy, which I knew was a lie. The next thing that happened was that I bought a garbage disposal and a dishwasher as the first step in the renovation. I have a witness where their installer wanted to take my copper plumbing and replace it with plastic. I stopped shopping with Best Buy after that point. Back to the TV...
The TV operated fine until Sept 4, 2007 then TV suddenly went out. Although I thought I still had a few more days left on the warranty Best Buy informed me that the warranty had started 5 months before I received it, April 13, 2003. Best Buy refunded me $41.62 as a proration on the extended warranty. I found out from Samsung that the TV was manufactured in Korea 17 days after Best Buy said the warranty started. Samsung also showed that their 24 month warranty started from the date I received it, Sept 13, 2007. Samsung also shows Sept 13, 2003 as the date of purchase. Best Buy did not return my calls.
I went to small claims court November 1, 2007. The judge claimed that Best Buy cannot start a warranty on a product made in Korea before it's date of Manufacture. The judge ruled that I am entitled to costs of Best Buy repair service visit of $100 and have the TV fixed or replaced.
Best Buy are the only people that I speak to that cannot understand why. Even the judge spent most of the time explaining it to them. I am worried what they will do next.
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