Best Buy reviews and complaints 1
View all 1143 complaintsBest Buy - reward zone points
11-29-2010 I went to Roseville store to buy TV I found the TV I wanted on display in Best Buy store. Salesman guided me to another section of store (not a separate store) to ring up purchase. It cost $2406.48. My reciept says Magnolia Adio/video. I never heard of Magnolia and questioned salesman, he said Magnolia and Best Buy were partners. I asked about my reward points, he said "no problem, you will get your points". After a while when points didn't show up I call Best Buy and am told I don't qualify. I protest and then am given a $30.00 gift certificate for my trouble. I protest again as I was only $451.00 away from reaching "Premier Silver" status. On 12/21/10 Laura tells me she will give me the actual points I've earned, they will showw up in 5 to 7 days. (didn't happen) On 12/31/10 I call again, Johnathan tells me Laura never put the points through & he will forward info on. I can call back in two weeks.
Best Buy has no intention of honoring their commitment to give reward points. They just say what will get rid of me. I am very unhappy.
The complaint has been investigated and resolved to the customer’s satisfaction.
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teyed to get my reword zone points four three mounth all i get is a runrond