Best Buy
reviews and complaints

This company activated a credit card that had not been active for almost 2 years, never told me I owed them the annual fee ($69) on a cc with a $300 limit, give me a break. When I contacted them they told me they would cancel the card and all the fees "LIE". Now i have to deal with them on this when I didn't even activate the card. This should be considered a stolen card!

If you purchase something from Wal-Mart, Sears, etc. And you return the item with the receipt, they will give you your money back if you paid cash, or credit your account if paid by plastic.

Well, I purchased a GPS for my car:
a Tom Tom XL.S from

'Best Buy'.

They have a policy that it must

be returned within 14 days for a refund!

So after 4 days I returned it in the original box with all the items in the box, with paper work and cords all wrapped in the plastic. Just as I received it, including the receipt.

I explained to the lady at the return desk I did not like the way it couldn't find store names.

The lady at the refund desk said, there is a 15% restock fee, for items returned. I said no one told me that.
I asked how much would that be. She said it goes by the price of the item.
It will be $45 for you.
I said, all you're going to do is walk over and place it back on the shelf then charge me $45 of my money for restocking? She said that's the store policy.
I said if more people were aware of it they would not buy anything here! If I bought a $2000 computer or TV and returned it I would be charged $300 restock fee? She said yes. 15%.

I said OK, just give me my money minus the restock fee.

She said, since the item is over $200 dollars, she can't give me my money back!

Corporate has to and they will mail you a check in 7 to ten days.! I said 'WHAT?'

It's my money! I paid in cash!
I want to buy a different brand..
Now I have to wait 7 to 10 days.
She said well, our policy is on the back of your receipt.

I said, do you read the front or back of your receipt? She said well, the front! I said so do I. I want to talk to the Manager!

So the manager comes over, I explained everything to him, and he said, well, sir they should have told you about the policy when you got the item. I said, no one has ever told me about the check refund or restock fee when I bought items from computers to TVs from Best Buy. The only thing they ever discussed was the worthless extended warranty program.
He said, well, I can give you corporate phone number.

I called corporate. The guy said, well, I'm not supposed to do this but I can give you a 45 dollar gift card and you can use it at Best Buy.

I told him if I bought something and returned it, you would charge me a restock fee on the item and then send me a check for the remaining 3 dollars.

You can keep your gift card, I'm never shopping in Best Buy ever again, and if I'd been smart, I would have charged the whole thing on my credit card! Then I would have cancelled the transaction.

I would have gotten all my money back including your stupid fees! He didn't say a word!

I informed him that I was going to e-mail my friends and give them a heads-up on the store's policy, as they don't tell you about all the little caveats.

So please pass this on. It may save your friends from having a bad experience of shopping at Best Buy

It's true! Read it for yourself!

After five telephone attempts to connect with the Magnolia Center at Best Buy, I got into my car and drove to their location. The store was relatively empty with many blue-shirted Best Buy employees talking among themselves, laughing and enjoying the night in retail.

I stood in the Magnolia Center for about ten minutes before I walked to the front of the store and asked a salesperson/guard checking receipts if he could help me. He told me that he could not and suggested that I go to the Magnolia Center and wait for a customer service rep to help me. When I explained I just came from the Magnolia Center, he said, try again.

I did.

This time, I caught the eye of a sales person who said he would be right with me. I was patient and sat watching television, until I realized that the DVD was coming to the end, and my salesperson was no where in sight.

I asked another salesperson if she could help me and she said she was going to break and would send someone over to help me. So far, I was in the store about forty-five minutes when I got the idea to call the store from my cell phone and see if anybody would answer.

So, I phoned and was told that everyone was busy but eventually someone came on the line and told me that he could not help me with a service call because I would have to be in the store to sign for the service call. When I asked were he was standing, he said he was in the store. When I told him so was I, he hung up the phone.

Here are my two complaints: first, why should anyone have to travel to Best Buy Dedham to have a service call on a complete entertainment center they installed. It seems to me, if I were a valued customer, I would be treated like one and not like some common criminal who is trying to hustle them for a "free" service call.

Secondly, when you lie to a customer you run the risk that the customer may just know as much or more than you do. I know that my customer service rep was lying to me because as I was leaving I overheard him in the corridor, directly behind and to the side of the Magnolia Center tell a fellow employee, "You won't believe the &^%$ hole who called store from in the store. )(*& him! He can wait forever."

Well, I hope if you're in the market for a new television, or entertainment center you consider every other place in the universe before you consider Best Buy. One thing is almost certain, you'll get better service from almost every other place in the universe than Best Buy.

I purchase an LG washer and dryer at Best Buy. After four months, the dryer broke. Wouldn't power up (fancy model with bells and whistles). A machine four months old should not break and should replaced. Although I was on the phone for 5 hours with their Cust. Service and "Consumer Affairs" I was still forced to wait three weeks until they received a part and had their contract service come and fix it. With three kids that really sucks.

I am complaining about the late fees that they charged me on my most recent statement, claiming that I didnt pay for the month of August. I call them and told them that my account in fact says that I paid them $50 for the said month. I gave them the date when the money was cleared and the check number that I paid them with. I also provided them all my check information. They told me that they'll fix everything in 14 days. I thought everything way fine already until they told me that they're not gonna be able to take the late fee charges off of my credit card because it is I who failed to put the account number on my check when I paid at a best buy store. first of, I never put credit card numbers on my checks, I never did in the past and it never caused me trouble. second, I paid directly to best buy. I was there, and I physically handed them my check. If anything, they should have told me that I had to write down my credit card number. I hate making accusations, especially creating conspiracy theories, but this is exactly why people become leary of big businesses because we feel that no matter how much we try to be honest and of good character, people with money will always find a way to dupe us, so they'll make more money at our expense.

I had the repair department of the St, Catharines Future Shop store actually go in and remove my hard drive and have it destroyed. The claim by future shop was that according to my warranty my hard drive should have been backed up. The warranty says nothing about the removal of any part of my computer. Future Shop blamed Apple Canada for removing my hard drive but Apple Canada has told me that not only is that not their policy but they can find no record of my computer being repaired. All this because I had lines on the screen. I have found out that Future Shop does have an internal policy regarding repairs that nullifies their warranty agreement. If someone tells you to read the warranty, it is totally worthless. My suggestion to all who have complaints against Future Shop/Best Buy, is to submit an on-line complaint with the consumer protection branch of the ministry of consumer affairs. It will take five minutes and they will investigate the matter for you. Nothing will be done until enough complaints have been submitted. If you would like to e-mail me your complaint, I would be more than happy to take them to Peter Kormos' office personally. His office is in my home town. I will hand them over to them myself. Peter Kormos is a board member of the Consumer Protection Board for Ontario.

I bought a Toshiba laptop and it came with a free 6 month Webroot Spysweeper with AntiVirus Product. I wasn't going to use it however I just took the CD (never installed it on my system either). At the checkout, they needed my card to activate it (in hindsight I never should have swiped my card, so I can see being flamed for that, but I figured "I will just call and cancel it" and be fine) and then I paid for the laptop.

Fast forward three months later, I call the 800 number and cancel the subscription for it so my card would not be charged $41.99.

Forward three more months later, I notice during a check of my checking account, that there is a $41.99 hold on my funds. I look and see its from Best Buy (whom I canceled the subscription with three months prior!). After being on hold for at least ten minutes, I finally got to talk to an actual person. I told them about the situation and that it "will be canceled and refunded". A week later it was not refunded so I filed a dispute with my banking institution.

To whom which may concern:

3 months ago my brother and my dad went to Best Buy store in Bellevue and looking to buy an iPad. The associate bring up the transaction. When they pay for it with the Best Buy gift card then the manager of the store pass by then told the associate stop the transaction. The manager then running somewhere and leaving them standing there for 10 minutes. When he came back he told them he calling the police and they will be arrest. Other employees at the store were suprising because their manager act. My dad and my brother walk out the store and go to the Home Depot next door.

Later on, 4 police car arrived and the manger went with them to the Home Depot. They calling on the public speaker to looking for my dad and brother. Finally, the police took them out in front of Home Depot, pushing them againt police car. Police took their ID and start writing trespass notice. My brother ask police reason why and police didn't answer. Police told them to shut up and stand around them like they were violent criminal. There alot of shopper watching and police and best by manager humiliate my dad and my brother.

I'm arrive at the scene and asking police why they detained them, police told me not to interfere with their business.

Police finally finish write up the trespass and ask them to sign. They refuse to sign and they gave them the notice and pushing us to leave or they will be arrest. There was four police car at the scene and only one best buy manager was there. The best buy manager point his finger to my dad and brother while telling police his story. He looking at my dad and my brother like they were tetorrist.

When they came home, my dad was so depressing and humiliate, he got the history of high blood pressure and he had to go see the doctor after the incident. He took a week of from work and couldn't eat and sleep.

My brother contact Best buy customer service and didn't get any answer from them. They even refuse to talk to him.

Yesterday, Aug 14, me, my sister and my mom went to the same store and looking to buy ipad. The associate bring out one and we ask for another one. They refuse to sell 2 ipad and when I ask why he radio the manager. They have more than a hundred ipad instock at that time. The same guy manager came out and not even talking to us, he saw us and going somewhere. We then leaving the store and I saw the manager was stalking us when we walk thought our car.

Police stoped us on the road and asking ID for everybody in the car which is four people. Police told me that best buy manager ask police to write up trespass notice for every one of us. Even for another brother sleeping in the car while we went to best buy store.

Police told us they just doing their job and we should go seeking some legal advice for best buy action.

Now my whole family were humiliated and we're all depressed.

We're customer not criminals or thiefs. The way best buy manager treating our family were so violent our civil rights and racist based on us are Vietnamese. We went to their store to buy the product not to steal it and we paying for it! Even police agreed with me that it not make senses for us to get the trespass and best buy manager using his giant corporation power to again us: Vietnamese people.

The reasons for trespass written: disorderly conduct or caused a disturbance.

I'm seeking for legal advice from law firm, we're willing to pay for legal expenses to sue that best buy store and their manager.

We're later went to a different store and buy 4 ipad all together. We have the receipt with 4 ipad on one transaction. It showing proof that manager at best buy Bellevue are racist, violated our rights and wrongfully doing business practice.

We're seeking to dispute the trespass notice and contact media, local news. This story had been posted within Vietnamese's online community. This won't be looking good for best buy and their stock holder. If customer no longer shopping at best buy, soon it will follow "Circuit city".

Regards,

Nguyen's Family.

I had to take my daughter's camera in for repair. I was told I could have the camera shipped to another Best Buy location when the repair order was complete. I was in Lincoln for a family event and this is why left it there. I figured once the camera was fixed I could have it shipped to Omaha or Sioux City. I called the Lincoln store and I asked if I could have the camera sent to another Best Buy that is closer to me and I was told no. I have to go to that store to get the replacement because the original repair order was done at that store.
I get so tired of these companies who tell you one thing and then someone else says "oh no that's not correct, this is how we do it". I have worked in retail for many years and I understand there are certain procedures that have to be followed, but come on, it's a phone call to another store for them. Now instead of driving 1hr, I have to drive 2.5hrs. I won't be doing business with Best Buy again.

I purchased a washer on Best Buy website for what seemed to be a good price, the only drawback was this item being a special order with unusual waiting period before the item would shipped.
After waiting for more than 2 weeks for its delivery, I've decided to call their "customer service"
I have been dealing with useless representatives on the phone for the past 5 days now to find out the status of my order, it is the same ordeal over and over every time you call:" We need the order # and your name and your address, blah, blah, blah"
And every time they come back to me with pretty much nothing like oh it shows your order has shipped and you should be getting it soon, the delivery company will be contacting you soon, it shows in our system that this item has been delivered(!), the list goes on and on and on with the clowns on the phone.
When I tell them that being without a washer for 3 weeks is not fun and I want to cancel the order to go directly buy one at the store, they say I will be charged a 25% restocking fee!
WTF!
What a joke of a company all together, these people take your money and could care less about what goes on afterwards!
Stay away from online orders altogether or you will be sorry.

Dell inspiron 8600. 1mb ram, 60 gb 7200 rmp hard drive. Error message said missing "dll" was not found when I tried to print. After a restart it would boot up to where the "welcome screen" would normally appear & then the screen would go black.

Geek squad (Best buy) charged $180.78; took 13 days to do nothing; fixed nothing and actually gave the computer back unrepaired & worse than when it went in. They retreived no data; made contact by e-mail when my computer was in for repair; did not give timely status reports (I had to initiate status contact); lost the computer at one point (& when found could not tell me the status of repairs); tried to sell me a new hard drive but could not tell me specifically what was wrong with the "bad" hard drive; e-mailed me that the computer was fixed and ready for pick up when it was still unrepaired and sent an e-mail that if I was not satisfied then I should take the computer back to geek squad (Best buy) or take it to a certified dell repair shop.

Comp usa charged $151.54; took 10 days; retreived data; verified the hard drive was good and fixed the computer that geek squad (Best buy) could not & did not fix. (Same computer, same hard drive & same problem.)

Dont even consider geek squad (Best buy) for repairing your computer! Truly lousy and unprofessional computer repair service!

Bought laptop and extended warranty from Best Buy. Laptop has been returned to Emachines 3 times for overheating and crashing.

When extended warranty ended, took it to Best Buys "Geek Squad" to fix broken usb ports and overheating under their PSP/warranty program. "Technician" said that it was covered. Next day he called and said it had to be shipped out for motherboard replacement. Weeks later got a call from another "technician" who said that usb ports were not covered and would cost $600 to repair. I told them I did not intentionally break any parts of the machine and that I had been told it was covered under the "normal wear and tear" part of their warranty.

Bottom Line: We should have been shown the Sony Bravia 40” KDL40EX600, not the Samsung 40” LN40C530F1F, as a replacement for our JVC 40” LCD TV. We were completely lied to that there was no other LCD TV, other than the Samsung, that would be a comparable replacement. We didn’t even know the Sony Bravia existed until we returned home after a 2 hour interrogation by our local Best Buy salespeople and manager, feeling shamed and beaten down. I don't even have our Geek Squad order number or original sales receipt, because the sales manager failed to return our paperwork after we said we were leaving and would be contacting customer service. They have promised to mail it to us, but I bet they are hoping it gets lost in the mail. This horrible experience began 3 years ago when we were convinced by a BB salesman to purchase a $2, 000 JVC 40" LCD TV, which was on sale for $1, 799. We were told it was a top of line TV due to its video and audio capabilities. We were also convinced that purchasing the $200 PSP was a "great deal" because it would cover all repairs or we would get a new TV. When our LCD panel went bad 2 weeks ago, we were told that the replacement was $2, 500 and would not be ordered because the cost exceeds the amount paid for the TV. We were then told “it was actually a good thing because we'll end up getting a better TV because of technology changes and improvements". My husband and I were actually excited to “go shopping” as the Geek Squad tech put it, but we should have known it was too good to be true. When we got to the local BB store, before we were even shown so called "comparable" tv's, we were told to "prepare ourselves for sticker shock". The salesperson told us this before they even knew the specs of the TV we purchased. I had printed out the basic specs of our JVC TV, which the salesperson looked at, and then immediately brought us to a $674 Samsung Model: LN40C530F1F. We tried looking at other TV’s, but were told that “no other LCD TV compared to our JVC". We were also told that "we should be happy about this because it was actually better than what we had." We were repeatedly reminded and encouraged to use the $674 towards a better TV, but that was not what we were promised when we purchased the TV and PSP. The fine print says that the replacement TV must be “comparable as determined by Best Buy” but that is a complete scam. The salesperson said that she would love to offer us a better TV, but Corporate would not allow it. She said the major issue was that our refresh rate was only 60 Hz and “absolutely no other LCD TV’s other than the Samsung had specs like this. We didn’t know anything about refresh rates, but felt we were getting taken, so we asked to speak with the manager. This was useless as the manager gave us the same song and dance about there being no other TV's that were comparable. The more we asked about seeing other TV’s the more we were told that “this was our replacement offer, take it or leave it”. So we left with our JVC still in the back seat and went home feeling like shamed criminals. If we had known it would be such a belittling experience, we would have gone better prepared. When we got home, we looked at the Best Buy online store to see if the Samsung really was the “ONLY” comparable TV and of course it was NOT. Our local Best Buy had a Sony Bravia, Model: KDL40EX600, with specs just like our JVC. WHY WEREN’T WE EVEN SHOWN THIS TV? We are not idiots and realize that technology has changed and that LCD TV’s are less expensive now, but we were promised a fair exchange under the PSP, and this was not the case at all. The reason we were shown the Sony Bravia was because of it’s price, not its specs. If you compare our JVC with the Sony Bravia and Samsung, it’s obvious that the Sony Bravia fits the bill much more than the Samsung. It was a complete lie that no other LCD TV had our pitiful 60 mZ refresh rate. Best Buy just didn’t want to give us a $1, 079 credit, they wanted us to be happy with $674, knowing full well we would end up paying more out of our own pocket to get a decent TV. They convince us to spend our hard-earned money on their products and plans, and then take full advantage of us when we try and get what we were promised. They say the PSP is not about the money but it COMPLETELY about the money. If there was more than one TV with similar specs to ours, why weren’t we told about it? Why were we belatedly lied to? We even checked if the Sony Bravia KDL40EX600 was available at our local store and it was. So where was it and why weren’t we shown it? Why was a $674 value placed on TV when the salesperson and manager didn't even take the time to familiarize themselves with our JVC specs? It was like saying if my Honda CR-V broke down, that I should be happy with a Hyundai as a replacement. No disrespect to Hyundai owners but we all know they are cheaper than Honda’s for multiple reasons. All we want is what was promised. A TV that is equally comparable to our original. This TV would be the Sony Bravia and NOT the Samsung model. We have nothing against Samsung TV’s but we bought our JVC for certain qualities that are not present with the Samsung’s budget model. The “no lemon” policy is a joke. They should have to tell you that you better not expect too much should anything go wrong. The fine print about the local store determining what’s comparable should also be illegal when they don’t even take the time to learn about the product you are trying to replace. Has anyone successfully sued Best Buy for this shameful practice?

I purchased an itouch from best buy. I have had it replaced one, and now repaired by geek squad three times, and it is in for the forth time in the past month! They won't replace it with another itouch as they claim that because they already did a rapid replace with a different one, even though it was faulty, they have not replace the same unit 3 times.
So, even though this is now the 4th time I have had to go in, they use tactics like claiming the same unit has to be repaired more than twice. I didn't tell them to replace the original unit, that was their problem... I have been in 4 times now!
Do not trust geek squad for repairs or buy a warranty from them.

After having my Frig for four years and dealing with it leaking for about 2 years, I previously had a Tech look at it and he states it had been worked on before. He refused to make any repairs to it. I later called out Best Buy's people to look at it and they said the same thing. That it had been worked on before. I had never had a repair person to fix or make any repairs to the frig! The sore manager passed the buck to the 1800 customer service and said he could not do anything. Customer relations and the service supervisor passed the buck back to the store. The store even had the audacity to recommend that I contact LG and deal with them. I will be contacting the Corporate office directly! They RIPPED ME OFF!

On June 4, 2010, I purchased an "Invisible Shield by Zagg" (UPC: [protected]) Best Buy SKU: 9952932) (cost $29.99 plus tax) for my new HTC Evo from Best Buy. I was told that if I didn't like it that I could return it. Well I got it home and put it on my phone. All seemed well. A few hours later, the corners started peeling off, and would not stick to the surface of the phone. I peeled it off, and put it back in the box to return. While in La Mesa on June 6, I attempted to return this item to the local Best Buy. The customer service rep didn't know if she was allowed to return it or not, so I was told to wait while she spoke with the store manager. She comes back 25 minutes later, and tells me that it is a consumable item, and therefore not returnable. I informed her I bought it merely 2 days earlier, and that it is defective, and asked to speak to the store manager. The store manager, Tim, took his sweet time to come talk to me. He advised me that he would not allow me to return the item, since I did not pay Best Buy to install it for me, and instead installed it myself. I then asked to exchange it, since it is defective. I emphasized the fact that I was NEVER told this was a consumable item, nor that I would not be allowed to return it. He again denied my request, saying I don't care, I am not going to allow you to return it, and told me to call 1-888-BESTBUY. I called, and they were closed. Normally, I would not take the time to make this complaint, but he had the worst attitude of ANYONE in customer service that I have ever encountered. I am extremely UPSET about this matter, and will tomorrow call my credit card to dispute the charge. I will NEVER do business with this Best Buy again! If an item is unreturnable, it should be marked as such on my receipt!

I went to my local Best buy store to purchase computer parts. The motherboard, CPU and memory modules were not availlable in the store, so the salesman ordered them for me. they were not availlable for in store pick-up so I was told there would be shipping charges. when the memory modules arrived, the 3 of them were in the same small box, for which I had been charged 3 times, ($5.99 each). when I called to ask why I had been charged 3 separate shipping charges when they only shipped one box, I was tolld that this was best buy policy, and that I could call corporate if I was not satisfied. I called, a total of 3.5 hours over 2 days, got shuttled around, put on hold and eventualy disconnected, (by them).