Best Buy reviews and complaints 1178
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terrible company!
I purchased a laptop on the 20th of this month. I returned it on the 25th. I was told by the Fultondale, AL store that it my check for my refund was printed on the 26th and that it will take a week to get it from Minnesota. This is because for some reason purchases over $250 cannot be refunded in the stores. Not even up to $250 of the refund.
Moving on, I spoke to the corporate office who said that my check wasn't printed until the 27th. The corporate office also stated that it could be as late as Monday before it is even mailed but could not tell me how the check was going to be sent (standard, first class, etc.). Even standard only takes up to 9 days in the USÂ however I was given April 14 as the last possible date to receive the check. Best Buy obviously doesn't realize that that is three weeks from the time the laptop was returned. So they have the laptop and my money and I'm sitting here with nothing for possibly three weeks. Unacceptable.
Apparently four hundred and some odd dollars is to much to refund in a store but not enough for Best Buy to put a little speed into returning it to it's rightful owner. Even after they charged a 15% restocking fee, and I do not get back the $50 I purchased for a recovery CD + them setting up the computer. Oh and getting them to set up the computer... I was told two - three hours. Took nearly SIX. I was willing to look that over until I found myself out nearly $100 and them holding the rest of MY money. My future purchases will not be made at any Best Buy stores, regardless of how low the price is. I knew it was a mistake when I decided to purchase from them instead of compusa. I have been a customer of there's for years and only purchased at Best Buys because I work near one of their stores. That will not happen again.
After purchasing a Toshiba laptop a day less than the two week mark from the Hamburg, New York location, I returned to the same store I had purchased the item since I was having difficulties connecting to the internet. The internet was "connected" and internet explorer would work yet several other programs including the "Trend Micro" anti-virus software that I attempted to install had implied I was not connected. I had contacted the ISP, Netgear (wireless manufacturer), Trend Micro, as well as Toshiba whom all referred me to return the item. I returned to the store with the item and recepit in hand, expressing my concerns with the defective product and requested to exchange the item for the same exact model I had purchased just less of two weeks prior. Two weeks prior, I had purchased the Toshiba laptop which was originally priced at $699 yet was on sale for $550. So as I said, I wished to exchange for a working product that I paid cash for. The customer service representative stated they discontinued the item. My options were to get a refund, a gift card, or an even exchange for an "ACER". I stated that was not what I had purchased nor what I was interested in doing so. It was also mentioned the only version available was at the Watertown location but I would have to drive out and pick it up, never offered to have it shipped to their store. I purchased the item I wanted and it did not work properly, ALL I WANTED WAS THE SAME ITEM OR SOMETHING OF COMPAREABLE STANDARDS. The "Acer" is is no way a comparable item in my eyes. Now I have asked to speak with a manager whom may be able to further help me. Stephon, whom was the manager on duty, stated there was a newer version of the Toshiba out that I purchased, yet was $150 more than I paid. I was dissatisfied in returning a product I happened to get a deal on and was dissatisfied that the same model that "WORKS" was not available, only a newer version which they admitted had the same specs for an additional $150. I proceeded to ask to speak to his manager he continuously repeated "1-888-BESTBUY". I said I was not satisfied calling a 1-800# to get the issue resolved while I took my time out to return to the store. Yet because he no longer wished to help I was left no other choice but to call while standing at the counter. I proceeded to do so and at that time stated I wanted my refund while I was on the phone. Now as I sat on hold for ten minutes waiting to speak to a management personnel, I watched as the three customer service reps and manager, Stephon, went on to ignore my request for a refund and service others in line. I spoke with the Supervisor of Corporate Offices, Steven, over the phone, whom again was very unhelpful and very unprofessional, swearing back on the other end of the line and offering no apologizes at all. To say the least I was lead to another dead end. I was at my witts end frustrated at the service i was receiving and disgusted that this business operates this way. NO CUSTOMER SERVICE whatsoever. I in no way, shape, or form felt I was requesting anything out of the ordinary or unreasonable for that matter. I just wanted the same product I paid for that was not defective and since that product was not available I feel I should have been offered something more comparable. Did I mention, I had spoken with another employee during this episode and was informed that Stephon told the other employee that he was able to exchange my laptop for the current version which replaced mine for an even exchange yet was not going to because he felt I was being rude?! I did not know Best Buy's Return Policies were based on the Manager's Opinion rather than actual policy enforced. So as I said Stephon had been ignoring my request to get a refund of the money I paid and I had to again say "Excuse me but I believe I asked for assistance and you have been helping other customers over and over again while I stand here waiting" Like I had told him earlier, calling 1-888-BESTBUY was not going to help but and I was right about that. So he decides now is convenient for him to give me my refund and proceeds without saying a word to me until we get to the point where he asks "do you want a gift card or the check mailed?" I stated I had paid cash and expect the cash I paid in my hand before leaving. He said there was no way. I CAN NOT believe if you pay cash for an item and have your receipt and are within your return period that you have to wait fo a check to be mailed! I can not believe what goes on in that Store, it is absolutely unacceptable in my eyes and all consumers should be aware of this!
The complaint has been investigated and resolved to the customer’s satisfaction.
extended warranty!
I purchased a 65" Mitsubishi TV model #WD-65731 in the amount of 2457.26 also purchased the extended warranty for 432.99 When I purchased this tv the salesman told me that the lamps would have to be replace once every 4 to 6 years I was a little weary but what a nice tv and a very good name brand I thought. Surprise they lasted 54 weeks just out of mfg. warranty. The tv was purchased on 4-22-07 and went out on 5-4-08 I called for service immediately and had an appt.for 5-6-08 in the afternoon took off work to wait for the service never showed called Best Buy Service and they rescheduled me for 5-8-08 I asked for a morning appt. and took off work again and at 2:00 I called the Best Buy service dept and the said they would have to reschedule the appt. again. I decided to drive to Weatherford where the TV was purchased and speak to the mgr. he informed me that this was not Best Buy problem and the called the service man direct in Ft Worth after trying several time in frustration they gave me his direct line and told me to take care of it myself. I purchased the tv and extended warranty from BestBuy and the warranty paper work has there name all over it, how can it not be there problem. I still do not have a working tv and I have no appt. to get it fixed. No one knows who is responsible for the tv or the extended warranty. I have contacted Mitsubishi no one answers there phone, I have contacted BestBuy and AIG warranty co. But at this time no one has called me back or offered any help that will fix this lemon.
i know the feeling i bought one around same time and have alot of problems with conn's and still being screwed because know i am not get around same price ###
I have a mutsubishi wd-52327 65' tv and my problem is with the lamp. 1st of all, I would not have purchases a tv at cost of $2600 if i knew, i would need to replace the lamp every 18mos,
the cost for a new lamp with shipping is near $240 dollars.
If you keep this tv for ten year you will purchases the lamp about 6 times. at today"s cost, I will have spent about $1440 dollars.
Next time I purchases a tv. I will look on line for complaints.
At this cost I can not afford this tv, cable is high enough. I fell it is a problems the company needs to warrant, extended warranty cost enough, in ten years i will have pain $4478 dollars for this tv, not including cable.
Now i fell like kids say"jack" for a freaking tv, i thought was a good purchases deal, not on sale.
oh yea, my salesman of 11years at conn's . when I ask him, what was the one thing about this mitsubishi tv I would have problems with. He states " nothing, you will not spend any more money buying a tv cause this tv will last you 10 to 20 years, just keep the filter dust free". I always clean the filter every 4to 5 mos.
I guess the salesman forgot about the lemons parts for mitsubishi tv. oh well, call me jack by mitsubishi
lies of general manager to corporate
Recommendations:
(1) Fire Mr. Brian S., the Customer Relations Manager at Best Buy store 415 in Port Huron, Michigan.
(2) Fire Mr. David B., the General Manager at Best Buy store 415 in Port Huron, Michigan.
Brief Reasons Why:
(1) Brian S. holds grudges against customers for years, and he harasses customers who have usurped his authority. Brian S. has absolutely no respect for Best Buy Corporate; he claims that he is the boss and that Best Buy Corporate has absolutely no power over him. Brian S. abuses that authority by kicking customers out of the store for absolutely no reason, except for grudges that have existed for years.
(2) Store 415 General Manager, David B., is a longtime friend of Customer Relations Manager, Brian S. The two tell lies to Best Buy Corporate in order to protect each others jobs.
Mutliple people have said that any complaints filed against Brain S. will be falsely acknowledged by Dave B., the General Manager, and then thrown in the garbage, because David B. would never do anything to punish one of his longtime friends.
Other Best Buy employees have told me that David B. and Brian S. have worked together for 13 years, and that they deliberately lied to customers in order to make sales. I have personally witnessed Best Buy employees tell customers that HDTV sets were 1080p resolution, when in fact they were not. One time I even saw another customer correct the Best Buy salesman, and then that customer was asked to leave the store for interfering in a sale. That is simply NOT right!
When I said that I was going to file a complaint with Best Buy Corporate, another manager said that it wouldn't matter because that complaint would end up on the desk of General Manager David B. I was told that Brian S. and General Manager, David B., have been coworkers and friends for 13 years, so any complaint against Brian S. will be immediately thrown in the garbage. In fact, I recently found out that David B. has told lies to Best Buy Corporate in order to save the job of Brian S.
Reasons why I will NEVER shop at any Best Buy store as long as Brian S. and David B. are employed by the Best Buy Corporation:
The whole reason why I will never shop at any Best Buy store is because of the rudeness of Brian S. and the lies that David B. tells to defend Brian S. Now that all of my remaining Best Buy Reward Zone points have been used, I have no plans to ever give Best Buy any business at all at any store.
That's a shame, because my final visit to Best Buy was at the nice store 402 in Utica, where they did a fine job helping me out, and they always have. But the bottom line is that all Best Buy stores are part of the same Corporate organization. If Best Buy allows the Customer Relations Manager, Brian S., at Port Huron store 415 to harass and bully customers and get away with it because his longtime friend David B. tells lies to to Best Buy Corporate in order to defend him, then I cannot give my business to an immoral organization like that, regardless of where the stores might be located.
I ended up shopping at the Utica, Michigan store 402 because I was literally asked to leave the Port Huron store 415 in an incredibly rude an unprofessional way by Customer Relations Manager, Brian S. I was in the Port Huron store 415 less than four minutes, and Brian S. asked me to leave the store for absolutely no reason.
I asked Brian S. why I was being asked to leave the store, and he said "I get to decide who shops in 'my' store, and I say that you have to leave." When I threated to call 888 Best Buy on him, Brian S. simply said, "You can call Corporate as much as you want, but I always get my way and I have the final say. Now leave, or I will call the police."
I think there are two reasons why Brian S. doesn't like me from the past:
First, because about four years ago I asked to return an unopened $10 DVD for another unopened DVD that had a $10 value. Brian S. would not allow the exchange to take place, because he said the receipt says that he has the final say on what items can be returned at any time. When I asked to speak to the General Manager of the store, she allowed me to exchange that DVD, which greatly angered Brian S. His face turned red, and he walked away with anger.
The second reason why Brian S. holds a grudge against me is because I purchased an HDTV from the Utica store 402 rather than the Port Huron store 415 that he works at. The HDTV was damaged during the delivery, and Utica store 402 did not have any more in stock. As a result, the Utica store 402 manager gave me a phone number to set a date for the exchange and delivery.
Everything seemed like it was going to be okay, until I found out the warehouse is located in Port Huron, and the person I spoke with on the phone was Brian S. Brian S. said that there was only one of that model remaining in his warehouse, and he said that there was no way he was going to let someone have it who didn't buy it from 'his' store.
I was forced to call the Utica store 402 again, and they forced Brian S. to allow me to have that HDTV delivered to me. Brian S. told his fellow coworkers and new General Manager, David B., that I had "cheated his store out of sales." This is one of the reasons why Brian S. committed harassment and bullying against me and forced me to leave store the Port Huron store 415 for absolutely no reason.
I am currently seeking legal action against Best Buy for the harassment and bullying of Brian S. and I think it is terrible that Best Buy Corporate would believe the LIES of David B. who wasn't even there the day I was asked to leave the store.
David B. actually LIED to Best Buy Corporate and told them that the reason why Brian S. asked me to leave the store was because Brian S. walked up to me and asked me if everything was okay, and then I started swearing at him--for no reason. That is the worst lie anybody ever told! But Best Buy Corporate was foolish enough to believe it! Brian S. and David B. are correct when they say that they get to do anything at all without risk of being punished by Best Buy Corporate...and that is why I cannot shop at ANY Best Buy store, since they are all part of the same organization.
Thankfully, the whole thing was on film and my lawyers recently had the tape pulled. I took the names and phone numbers of several witnesses who heard and saw what really happened--how I was harassed for no reason at all. They saw and heard what really happened! That is why my lawyer was so quick to take the case against Best Buy.
Cancel your plan and get a pro-rated refund. The GSBTPP are only meant to deceive and add to BBYs bottom line.
best buy is a joke store!
I bought a product & extended warranty, it failed, I called the store, they said "no problem just bring it in"
I did. When I got there, they said, well it is under a year since you bought it (so what, they already knew that when I called), so I had to call the manufacturer myself. Why did they make me come in to the store? I asked, and was blown away by the answer "we do that to get you in the store to buy more stuff"
WOW! they actually said it!
then I complained, the manager said I was a joke, I called him out - he threatened to kick me out of the store - I said do it & I'll call the cops!
the manager then ran (literally) away (as I had recorded the entire conversation).
Well, at least I had a good laugh about it.
The manufacterer, very nice, is sending me a replacement without going through best-buy (they said that my complaint was common from best buy customers...)
Moral to this story - NEVER BUY THEIR EXTENDED WARRANTE!
May 6, 2011, 2:30 pm I entered the Best Buy Store, Longmont, CO to return one item. I waited at the Return Desk for 15 minutes; no one spoke to me; no one came to assist me. I saw 4 employees 6 feet away doing nothing, so I asked if someone could help me. Reluctantly one woman came to the register and completed the return. Another customer who had also been waiting behind me had given up and left the line. As I turned to leave the Return Desk, this customer returned and asked me if someone had finally waited on me. I said, "Yes, but it was hard work getting someone to help me. Good luck". A Best Buy employee (whom I'd not even spoken to) yelled at me, "Get out of my store now." I walked toward where he was seated opposite a customer and asked his name (he wore NO NAME BADGE). He became enraged, and this 300 lb male "gorilla" leaped up and came towards me (a 67 year old 63" woman) yelling, "I told you to get out now. There's the door." I didn't have my cell phone, so I pleaded, "Please get the store manager" He got right in my face, I said "Please someone call the police". At that point a "Product Process Manager" named Alfonso Aranda showed up, stepped between the irate employee (whose name I learned is ERIC HASBROOK, DCI) and asked me to walk with him to the front of the store. Mr. Aranda left and returned to say the customer who had spoken to me was willing to write a statement about what he observed. I can't believe the Store Manager didn't show up, and fire the irate employee on the spot...is this a common incident at Best Buy? I'm contacting my attorney.
Best but has lost all my present and future business, they don't seem to care and management is fast asleep. Good buy best buy and I am going to spread the word
The sad part about that whole rant, is that it sounds like you actually believe the garbage you're typing.
Managers do not throw customers out of stores for fun. Believe it or not, managers like their stores to make money. They like their customers to be happy, because customers spend money when they are happy. The only time they throw someone out of a store, is when that person becomes a liability. If you start yelling, swearing, threatening, or offending a customer or employee, you are gone. Simple as that.
You think that the managers of this store have some personal vendetta against you, and that's more than a little crazy. They have better things to do with their time, I guarantee you. You should be ashamed of yourself, one for managing to get yourself kicked out of a retail store, and two for trying to get back at people who were just doing their jobs.
Best Buy is not in the habit of kicking out customers. They are in the habit of running a family friendly business, and when people disturb that, they lose the right to shop there. It's blatantly clear that you are not correctly describing the situations you experienced, because if you were, there wouldn't be any problems. The back of the sales receipt has all of the return/exchange information on it. You were obviously in violation of something on that list, or you wouldn't have had any issues.
As far as your HDTV goes, Port Huron is not a warehouse, it is a store. If they have TV's in stock, another store can request that they get transferred, but they are in no way obligated to do it. Especially if it's for a customer that has been disruptive or offensive in the past. Every Best Buy has access to a district warehouse, as well as an Online Warehouse to order product from. They can also get things transferred from any other store in the district. There is no reason you needed the last unit the Port Huron store had.
It's upsetting that you needed to post this to try and further cement the twisted perception of reality that you've formed. Hopefully you'll get a taste of your own medicine someday, when someone wrongfully accuses you of something, just because you didn't give them their way.
To whom it may concern,
I would like to bring your attention to my unfortunate incident; I had at one of your location in West Windsor, NJ.
This past black Friday I considered my self one of the lucky ones to shop at Best Buy and indulge myself with the best deals. But to my surprise it backfired on me. The 32"LCD DYNEX TV I bought was broken. Considering Best Buy customer satisfaction policies I decided to take the TV back to the store and expected an even exchange. I was disappointed, to say the least, when the clerk declined my request and claimed no liability on the damaged item. I wished to seek management and at that time I encountered with the operation manager, Jennifer. To my extreme surprise she stated the same. Since the merchandise left the store’s premises, it is not best buy’s policy to take the damaged goods back. Upon argument over argument with the management, I was surprised to hear that, Jennifer said that Best Buy is there to rip customers off. She failed to give me any information on the district managers or any higher authorities. She also refused to help me any further and gave me corporation’s number to contact.
With my extreme frustration, I called Best Buy Corporation first thing in the morning. I Filed my complain and then was directed to the manager, Toni.
Still unable to digest his response where he stated that since the item was hand picked and left the store, it is not Best Buy’s policy to take it back. He advised me to contact the manufacture, since he can not do anything at his end.
My concerns,
1. What happened to good faith commerce?
2. What about customer satisfaction?
3. Was I supposed to check the TV’s conditions when I left the store?
4. I am sold a damaged good and no one is taking liability for it.
5. I as a citizen feel humiliated and insulted.
6. As a customer I have lost faith in Best Buy and devastated with the management’s behavior.
I humbly appeal you to assist me with my matter. I feel that the reputation of best buy is at its urge of falling apart. Please help me and help Best Buy retain its status.
This is true. Brian and Dave talked this thing over when Best Buy corporate contacted them, and they made up a pathetic lie to try and cover their tracks. Both of them deserve to be fired.
late payment fee for paying early!
Best buy retail services charging $39 Late fee for paying early. Payment dates as reported by Best Buy Customer service: 12/3/07, 1/3/08, 1/22/08, 2/11/08, 3/5/08, 4/9/08. Payment due date: last day of month. (31 day cycle). Inception: 11/4/07
From their own records its pretty obvious that I have paid every month buy looking at the payment dates. However, The corporate stance is that by paying before the 5th of the month I am not being accounted as a monthly payment, just an additional paydown of the balance. My mistake is paying too early! You would think that a simple phone call to clarify the problem and remove the charge is all that is necessary. Both the service agent and her supervisor could not do better than removing half the charge stating that by paying before the statement date I am the party in the wrong and that the fee is justified.
I stand by my belief that human intervention is needed here to remedy a problem. The problem is the corporation not seeing what their own records reveal. My statement declares on the back to send payments before the "Payment due date" TO AVOID ADDITIONAL CHARGES".
Loan secured 11/4/07
1st payment made within 31 day cycle, 12/3/07. ( I hadn't recieved a bill yet, so I payed what I believed to be the expected amount) To my thinking this constitutes the December payment.
2nd payment made 31 days later, 1/3/08. I had recieved the bill in the meantime and was paying slightly over the minimum. This is the January payment.
3rd payment made 19 days later, 1/22/08. This was intended to start paying down the loan early.
4th payment made 20 days later, 2/11/08. This is the February payment. This payment is roughly 3 times the minimum payment due.
5th payment made 13 days later, 3/5/08. This is the March payment. Again payment is roughly 3 times the minumum payment due.
6th payment made 34 days later, 4/9/08. This is the April payment. Payment is over 3 times the minimum amount due.
Each payment made during the calender month it was intended according to the bill statement. I received the April bill on 4/12/08 with a $39 late fee assessment on it. The minimum payment amount went up $8-10 and I am bewildered that I have a late fee.
In calling the customer service (India) I was informed that my payment history is the reason for the Late fee.
When I asked to speak to the supervisor. I was informed that I was sent an additional billing in March for $10 to be paid by 3/30/08. The Late fee stems from not paying this $10 charge.
I am wondering how my minimum expected payments for the past 5 months equal approximately $270 and the monies received by them in the timeline described above equaling $555.00 (double the minimum) equates to a "late fee". Each payment fell in the calender month and was well before the statement due date. I don't care about the other reasons or technical issues. Its simple, I pay each month, I pay more than expected, and I got a fee for doing this. I think this is inappropriate and that it should be removed.
I will most likely not ever use this consumer credit service again. I have been a credit user for over 25 years and even managed to maintain communications with my creditors while serving in the military overseas before internet. I have always been treated well and always been in the right. I even prenotified and paid bills when I didn't have a statement to remit, simply a letter explaining the delay in mail.
I do not understand why I should pay a penalty for paying early.
I am having the similar problem with this now. And they would only credit back one.
Found your post via Google. I just had a similar experience with Wells Fargo Credit Services. I made an early payment the 13th of July, thinking that it would cover my due date of August 8th. Unfortunately, according to the rep that I spoke to, I missed the new statement cycle by two days (15th of July). So their logic: I paid early, therefore I am late.
That's the only blip on my credit report, brought down my score about 40 pts.
Needless to say, I'm taking my banking business elsewhere.
Jon
restocking fee
Bought the Sony DSC-T300 Digital Camera from Best Buy upon recommendation from the sales associate. When I got home we took pictures. After we downloaded the images into the computer we discovered the images were grainy and "softer". Looking for a way to turn off this feature off I discovered review boards slamming the camera on its image quality and inability to turn off noise reduction. So since the camera had poor image quality I took it back to best Buy to exchange it for a different model. This is when I found out that I would be required to pay a $60 restocking fee because I expected my $400 camera to take quality pictures. After talking to the Customer Service associate the manager and the customer service line at the National level I am out my $60. I was offered a $30 gift card so that we could "split the responsibility". I have never complained to Best Buy in the in the 10 years I have loyally purchased items from them. the first time I have a problem they screw me. They just lost a customer that has spent $10000+ dollars over the last 4-5 years for a $60 restocking fee. Restocking fees were created for the type of people that will buy a dress leave the tag on it, wear ir to a wedding and then return it on monday. Not for people who were duped by a salesperson into buying a camera that they weren't even looking at to begin with.
This is my entry and I agree with it - I have been wronged by Sony and its product.
I purchased Sony headset MDRWO8L from Target on June 4, 2008. After the second month (August time frame) I began to get static and then electrical shock from the right ear portion of the headset. I went back to target the first week of September because by then the headset was completely unusable. The target representative said I had to deal with Sony directly. I did and they told me they would send me a UPS return label and I could send it back to Sony repair for replacement. After doing that I received from Sony an Email which says I owe them $11.92 for the repaired headset because I am over the warranty by 10 days. The head set cost $9.99 new why would I go to the trouble to have to pay $11.92 for a head set that was found to be defective. Yes I am over the warranty by some 10 days but give me a break - is their headset only good for 90 days exactly? Good faith would be to replace it and not holding the customer to the day he called the repair center when the date was only some 10 days over the warranty.
credit card
In November & December of 2007 I ordered merchandise online from Best Buy.com. I found better merchandise @ a cheaper price.
When UPS pulled into my driveway told him to take it back. I refused all merchandise from Best Buy. Now they are charging me a $20 restocking fee and worse they have put finance charges on top of this. These people are a bunch of crooks and all their stores need to be shut down so lets all stop shopping with Best Buy I know I have. I have since closed my Best Buy Credit Card and will never get another one.
failure to deliver promised $200 gift certificate
As an incentive to switch to triple play Verizon FiOs, Verizon flaunted a $200 Gift Certificate from Best Buy. It was communicated when I had installation in the month of January 2008, the 22d of which month I received a confirmation letter for the package. On February 1 I received a letter specifically discussing the Gift Card. I registered on the Internet for it on February 8.
The representatives initially told me it would come within two weeks. When it did not, they said it would come any day because it is stated in writing that the period is 2-4 weeks. After 4 weeks had passed, I called again and the rep said in reality it will take longer. I had not been told this before, certainly by not the offer. I have called twice since then. One rep told me no longer than six weeks. It is now March 21, six weeks, 42 days. The card has not even been mailed, they tell me! Disgusting! And one of the reps was frank in telling me it will be mailed by the slowest, cheapest means. Others have lied to me and said they would do what it takes to expedite it.
I am particularly disgusted because I wanted to replace a broken portable CD player before my trip to Mexico, leaving the morning of March 27. It looks virtually impossible for it to arrive by March 26. I do not particularly want anything else from Best Buy.
I recall when Verizon three times did not show up when I made appointments to switch to DSL from cable when I lived in Manhattan years ago, so I gave up. In the suburbs, I thought perhaps they had improved themselves over the years, and they did show up to do the FiOs installation, amazing. However, they have screwed up royally on their gift agreement, or perhaps they just hope people will forget about it over time and not think of complaining.
I have no customer loyalty to Verizon. What kind of company cannot even mail a scrap of paper!
I want the $200 Gift Card overnighted immediately!
The complaint has been investigated and resolved to the customer’s satisfaction.
tv set antenna fitting!
I purchased a new HD 26" Insignia TV Model NS-LTDVD26 in Oct 2007 and just now had to try connecting the Cable Company's input cable to the antenna fitting on the set. The TV set will not take standard size connecting screw type fittings. I tried several antennas with standard fittings in addition to the cable company's fitting and none would fit the antenna fitting on the set. Does Insignia require a special type fitting for connection to its' antenna or is there some type of adapter? If I call the cable company out to make the connection (I just reduced my cable service to a minimum and returned their cable box) they will charge an added $50 for the service call. A home solution is preferable.
accused of theft!
On Thursday March 13, 2008... My friend and I went to Best Buy around 8:30 P.M. to purchase a new music CD. We entered the store and went directly to the music isle. A young man asked us if we needed help finding anything. We replied "yes" and told the man what it was we wanted. He found the location of the product but they were sold out. So we kept looking for another CD to buy. My friend immediately found something he wanted to purchase.
I myself was looking at another music artist to see what they had in stock. We approached a second time by a young woman and another gentleman and were asked if we needed any help. We replied no thank you we found what we were looking for. I did notice the staff members crowding the isle around us. We then proceeded to the register to pay for the merchandise. My friend paid the young attendant. As we turn to walk we were met buy at least seven to ten employees. The same woman that was in the isle with us immediately told us to take all the merchandise that we had just put in our pockets. I quickly asked her "What the hell are you talking about?" She replied "We have you guys on camera and we found plastic rappers in the isle that we were in." I first told her we didn't steal anything and I want to see the video. They immediately refused to show us the video. I the told her I'm calling a lawyer. So she told us to leave the store and that we are not permitted to enter the establishment ever again. This whole fiasco took place in front of numerous customers and employees. We were in the store no more than ten minutes and there was a staff member within ten feet of us the entire time we were there. I asked them which employee witnessed us shoplift and they replied no one saw us conceal anything. So they threatened to call the police. We walked out of the store and I called the Lee County Sheriffs Office and explained to the dispatch what had taken place, apparently Best Buy had placed the call first. We waited for the Officer to arrive and explained to him in detail exactly what took place in the last fifteen minutes. We were detained inside the police vehicle and when we asked to get out, we were denied. The officer gave us a written citation or ticket stating if we came back to the store we would be arrested. My party is seeking legal council in this matter and will pursue this issue to the fullest extent. This was a very emotional matter that will never be forgotten. Every time I enter a place of business I feel that I am being targeted. My friend doesn't even live in Florida, he is visiting me from New Jersey. This is his first time in Florida and he is now banned from a Best Buy that he spent no more than ten minutes in. Something needs to be done about this matter. And for the record, we offered to strip down to our bare skin to prove that we were innocent of the accusations.
I feel your pain, Kenneth. I hope you were able to obtain retribution from Best Buy. It is absolutely disgusting that you were subjected to outright false accusations of theft.
I haven't been confronted outright with theft accusations from Best Buy - but my experiences in that store have left me with the sickening feeling that its only a matter of time before something like what you experienced happens to me. In my experience, you cannot even browse the product aisles without being bombarded with several employees asking if you "need help". I'm not stupid - it's pretty clear to me that these employees don't offer "help" out of a genuine desire to be nice and helpful, but because they see you as a potential thief - and offering their "help" is the ruse they use to observe you and make you feel "watched". In their minds, you're not a legitimate customer - you're there to steal.
It doesn't matter if you have never stolen a thing in your life (a description that fits me), or are browsing products that you would think are way too large to shoplift (as I have - LCD TVs, desktop computers, etc.) - they will approach you relentlessly, as you experienced. Apparently, Best Buy does not think 5 employees approaching you within a 5 minute period is overkill - nor do they think you have the ability to see through their tactics. (When some of these employees inevitably find reasons to linger in your area - we "dumb" customers are to think that the employees really do need to straighten up the shelves or offer fake assistance to store detectives posing as customers.) In the event that they do think you may have a clue - they just don't give a damn - your dignity and comfort is of no importance to them. After all, you're a filthy thief in their eyes.
So be assured that you aren't the only one who has felt the evil contempt of Best Buy. If they don't think I'm there to actually BUY anything - I'll just prove them right by taking my money elsewhere.
I have been a long standing customer with Best Buy for many years. I have bought every computer I have ever owned and up until now, have never had any reason to complain. They have always been my first and foremost resource for anything electronic.. As someone who worked in retail, I know that customer service is not set in stone and that every situation is different. That being said, I spent $750 2 days ago on a new Itouch and a printer. I ended up with an extra cable. My brother had also sent me an Easter present of a WII game that I did not like. I took the cable back with the receipt, and they gave me a credit. They ABSOLUTELY REFUSED TO TAKE THE UNOPENED, UNUSED GAME BACK, and to allow me to GIVE THEM MORE MONEY FOR A MORE EXPENSIVE ONE. Are you kidding me?! I have swapped DVDs without a receipt previously and now they won't even take the opportunity to make more money? They certainly are able to pull up my history and see all my purchases but because they could not locate a computer entry for this game, they refused to take it back? I understand people steal stuff and try to return it, but they certainly can see how many $$$ I have spent without returns and not even attempt to work with me. I really should box up that printer and the Ipod and return the whole thing because if that is what kind of service they are going to give on a $25 unopened, unused game, I shudder to think as to how i would be treated with a more severe problem with a machine. Their receipts don't say anything about you being unable to return unopened games. My Army Captain brother, who travels all the time, sends me a gift and can't locate any receipt but because he could not be pulled up in their system, apparently he didn't buy the item, per them. All that collected data doesn't apparently matter when the customer has a problem . They certainly can see how much I have spent and how I have no history of any return problem. They were going to make money out of the deal but it is more obvious that they have no interest in customer retention. Best Buy is willing to toss a longstanding customer over a $25 game. I can understand if i was looking for a refund, unfortch, I know that people steal stuff and try to return them for money but I wanted to give them more money for a better game. I have never posted a complaint online, nor have i ever called customer service on a company but yet they were so rude and uncompromising that it has stuck with me. Shopper loyalty and experience apparently is not an issue for Best Buy. Where does it say on the receipt that you can't exchange an item for something of greater value when it is UNOPENED AND UNUSED? What kills me is that something so easily rectified became such a problem. I think that is why I am so so angry. All the money I have spent over the years and I have a problem with a small item, no biggie and that is it...no help, no compromise, no nothing. I was absolutely stunned at the experience. Guess where i am not buying my next computer/tv/dvd/game?
cashier thief from customer!
This complaint is against Best Buy #158 in winston-salem. On 3-14-08 a cashier grabbed an empty ink cartridge box out of my hand and scanned it along with a new ink cartridge I was buying. I had carried the box into the store to make sure I bought the right cartridge. A store employee had put a pink sticker on the box when I entered the store to indicate that the box was not the property of the store. The cashier could clearly see the pink sticker and that the box was empty. Only after I protested did she back down and delete the $24.00 she had charged for the emptybox. She was extremely rude. When I paid her in cash she marked all over the bills with her marker as if I were the criminal and not her. I have no doubt that she intended to cheat me. When I called the store to complain the manager hung up on me. I will never shop at Beast Buy again.
Please remove my complaint filed on 3-14-08. Although the cashier was very rude and pushy no real harm was done. She did correct her mistake. Maybe she had a bad day. Thanks
I thought only the little Warcraft playing virgins were the only ones who say "noob" nowadays. Grow up [censored]. Its not everyones fault your mom walks the streets at night to earn money to buy your Pokemon cards. Tell her to lay off or that jaw pain will never go away.
haha Nooob
You are ignorant... asking to remove your complaint is unnecessary, you've already displayed your ignorance.
As a matter of fact,
if you havn't noticed, Best Buy is a very busy store. No doubt, she was just trying to scan everything at once. I'm sure you were a cashier at least once as a teen... when crowds come in, you just want everything scanned, paid for, and on to the next customer. Obviously she didn't MEAN to scan your ink box, because she took it off once you mentioned it. What was she going to gain from your measley twenty four dollars? It's not like she was going to get a huge raise for it... Maybe instead of standing there like an idiot, you should have said "This isn't the store's products" when you walked up to the register. You're an adult- don't expect cashiers to babysitt you when youre leaving the store. You're in control of what you want to purchase, so don't leave it up to everyone else to hold your hand and take a guess at which prodcuts are theirs and which you've brought in. It's common sense.
trash computers!
I purchased a Gateway MX6956 computer on 11/28/2006 from Best Buy #302 Skokie, ILL. The unit worked without any problems until August 2007 when the Sprint Mobile Broadband PCMCIA card failed to power up. However, the same PCMCIA card as well as the Sprint Mobile Broadband service do work in my Toshiba notebook computer. I worked with Sprint Technical Support and Gateway Technical Support and it was determined that the computer would have to be returned to the Best Buy Store for service. I returned the computer to the store three different times for service. After each time I returned the computer it was out of service for 3-4 weeks, I was then informed that the computer was ready to be picked up and no trouble was found. However each time I returned to the store to pick up my computer I brought the Sprint PCMCIA card with me and had the personnel at Best Buy test the computer with the card, it failed each time. The card will not power up which was verified by the support staff at the Best Buy store . Each time they sent the computer out again for service after verifying that in fact there was a problem. Each time the computer was returned to me, the only service performed was that the operating system was reinstalled.
After receiving no satisfaction from Best Buy I contacted Gateway. The computer has been sent to the Gateway Service Center in LaVergne, Tn seven different times for service of the same problem, PCMCIA card slot will not power up. It is then returned to me as No Trouble Found, No Failure Claim Description Provided, even though I had spoke to Gateway Technical Support on the phone and provided a description of the problem prior to sending the computer in. It was determined by the phone support personnel through their troubleshooting procedures that the computer would have to be returned for service. The telephone support personnel had determined that the mother board would need to be replaced.
It was returned to me after the seventh time for service from Gateway and the computer continued to fail. I called Gateway and spoke to David, Employee GWNR107 and was told there was nothing else they could do to resolve the problem.They do not know what is wrong and cannot repair the computer. It was just my tough luck and I should not bother them anymore. Needless to say I was astonished at the poor quality of service provided by a representative of Gateway and asked to speak to a manager. I was then connected to Tiffany who refused to provide me with an employee ID. The conversation began very pleasantly and I was happy that I was finally going to get this problem resolved. After I had explained what had transpired, the tone of the conversation changed. I was informed that in the four months since I have been attempting to get this computer repaired that the warranty no longer covered the notebook. She told me that I did not have an extended warranty and that there was nothing Gateway was going to do, they are unable to determine what the failure is and I should just forget about the problem and not bother them anymore. End of conversation.
I believe that I have been more than patient in dealing with an arguably incompetent organization, Gateway. I now want a complete refund of the price I had paid in order that I may purchase a new computer of any other brand but Gateway. This was my first Gateway computer and most definitely will be the last. I will be able to provide documentation of the three service tickets from Best Buy and the seven different service tickets from Gateway, as well as sales receipts, upon request. I want to add that I am composing this email on my Toshiba Satellite notebook computer using the Sprint Mobile Broadband service PCMCIA card to connect to the network. The same PCMCIA card and service that will not work on the Gateway computer.
I had read that purchasing the Best Buy extended warranty was not really necessary. If the product you had purchased was going to fail it would most likely do so within the first year when the manufactures warranty was still in effect.
Wrong, the Gateway laptop computer I purchased did fail within 8 months of purchase. However Best Buy continues to have you return the product to their service department where no service is performed. After they are certain that the warranty no longer applies, they tell you to get lost. You did not buy an extended warranty and there is nothing else we are going to do.
What a terrible organization, Best Buy.
I want to add that I have read other consumers complaints about Gateway and have found a pattern in the service department procedures at Gateway. Gateway continues to have the customer with a defective computer under warranty send the unit for service multiple times in which no service is performed and the computer is returned to the customer in the same condition it was sent. After several months the warranty finally expires and Gateway is now in a position to refuse to accept the computer at all, as the warranty no longer applies.
sales staff and lack of knowledge
Why do these people bother asking me if they can "help me" when, obviously, they can't?
I took the bus to Best Buy today to see if I could find a few items.
The first item on my list was a video capture device for an iMac.
While I was scanning the shelf trying to find a Mac compatible device, I was approached and asked if I required any help.
I said, "yes, do you have anything that is Mac compatible?"
The sales clerk said, "oh, sorry... we don't have any in stock right now." He then walked away and started chatting to his friend/fellow sales associate. I excused myself and asked when they might get some Mac compatible video capture devices again. The other gentlemen said, "the Dazzle works on a Mac." I replied, "are you sure? I have a Dazzle I bought at least 5 years ago, and it is not Mac compatible." He assured me that the new ones work with a Mac. I was skeptical, and therefore didn't immediately decide to purchase the item. I decided instead to look for other items I need.
I headed to the camera department, being interested in alternative methods of powering my Canon Eos Rebel XTI (purchased from Best Buy). I didn't find much in the way of accessories for my camera, but one thing that caught my eye was a kit containing a "battery grip". I vaguely remembered reading something about a "battery grip" on the internet. I recalled that it was capable of powering the camera with AA batteries. I picked up the box to read the details, when I was immediately pounced upon by a sales clerk. "Can I help you?"
"Sure... is this battery grip the device that allows you to run the Rebel off AA batteries?" The guy looked puzzled, but then said, "No. you can't run a Canon rebel off AA batteries."
I asked him what the purpose of the battery grip was. His answer was "to hold the battery in place." I was very confused because my Rebel has no problem keeping its battery tightly nestled in its compartment. I expressed my doubts.
He said he would ask his friend what it was for. His friend's answer: "to help you keep a firmer grip on the camera".
Again, I was a bit incredulous.
He offered to open the box for me. I thought that was a little pointless, and asked if they had access to the internet instead, so that I might search for information about the battery grip.
He reluctantly allowed me to use the Google search engine on a computer.
A simple search led me to this:
"The Canon BG-E3 Battery Grip is designed specially for the EOS Digital Rebel XT camera. The BG-E3 holds up to two NB-2LH battery packs or six AA batteries to offer double-length shooting time..."
I turned around to let educate the clerk, but he had disappeared and was nowhere to be found.
I then went to the hard drive department, as I am possibly looking to acquire a 1 TB hard drive. As soon as I picked up a box to read the specs, I heard the familiar "can I help you?"
I said, "No. It's okay, thanks."
I continued trying to read the specs. "Can I help you?" another guy asked.
"No, thanks."
Third attempt at reading specs...
"Can I help you?"
I turned around to see the guy that had "helped me" with the Dazzle. By now I was growing impatient, and I couldn't contain my frustration I said, "No thanks... and you are the third person who has asked me if I need help in the last 30 seconds!" He replied "well, it's our job!" I said, "I understand, but I am having a hard time concentrating on reading this. If I need help, I will ask someone."
I wound up buying the Dazzle DVC100 DVD Recorder -- which I was assured would work on my Mac. I caught my bus back home (which took over an hour), and then set about installing my newly purchased item.
And guess what? That's right. The Dazzle DVC100 is NOT Mac compatible. Ha! What a surprise.
Could somebody please tell me what kind of "help" these sales clerks serve to provide?
If they don't know something, how hard is it to look for an answer on the internet?!
You seem like a smart person. You even googled the Battery Grip to double-check its function.
Why then, did you not google the Dazzle before you bought it? It's your own fault if you don't do your research before buying something. Don't blame the employees either, because you state that they don't know what they're talking about before you buy the Dazzle based on their advice.
LOL, yea i know what u mean... i get a lot too at best buy.. LOL
returning xbox with extended warranty!
Purchased an Xbox 360 with extended warranty. It became defective, took it to Best Buy in Avon, Indiana where extended warranty was purchased. Customer Service checked system, proved it was defective. The power cord was missing and the game that came with it. They said that they could put a power cord in the box but didn't have the same game. I asked them to replace the system, I would give them the power cord or purchase one and put it in the box and they could have the new game. They said that they had a power cord but HAD to have the same exact game (even though they don't even use that game in the systems anymore). I live 35 miles away and was very upset that we could not work out something. My son went back with the game. They then stated that I never purchased an extended warranty and long story short but my sister-in-law had taken a system back and her last name is Ray and they charged that system against my name. My son figured that out for them and they agreed that is what happened and then said that well since the power cord is missing they would not exchange it! He told them to just take the power cord out of the new system and put in with it. The store manager stated "Oh if it was just that easy" and laughed? Well why isn't it just that easy? So now I have to make a third trip hoping this time they will honor the transaction. I guess it depends on who is working. Where is the customer service these days? Won't ever purchase from that store again.
well Joe i have to disagree, employees at Best Buy do not work on any kind of commission. They do have store and department goals to reach and its there job to sell extended warranties and accessories for the original product sold.
Now for the lady returning the game system. In all warranties, rather exchange or replace the warranty states that all pieces of the product (power cords, a/v cables, remotes etc...) along with original packaging in most cases must be present at time of return or exchange. However i do agree that they could have just taken the power cord out of the new one and did the exchange. But that would have been doing you a favor since you didnt return the product the way it states in the warranty. But that was a customer service call. and since im pretty sure i know who the customer service manager was at the time it would have all depended on your attitude at the time of the exchange. if you were negative they were going to follow the book word for word and you could do nothing about it except fuss and fight. now if you approached them in a positive manner and explained the situation in a calm way im sure she would have handled the situation accordingly.
But once again Joe they dont work on commission its just there job to sell you the extended warranty or at least explain the benefits in a honest manor and then its the customers decision.
the extended warranty is a waste of your money, thats what the sales people get commision on. all the company does is take the extra money and then deny you service when you have something broken if you acctualy read the fine print, pretty well everything that happens to it is considered customer abuse or normal wear and tear. so they send you home with A broken thing. and 90% of the time the acctual brand will replace something if it breaks or atleast get it repaired at a relatively low cost.
don't buy lexmark printers nor shop at best buy!
Hello everyone.
I want to let you all know that I purchased a Lexmark printer @ Best Buy just over 2 years ago. It was part of a package of computers and accessories worth over $5,000 in that one purchase. Over the years, I have spent thousands of dollars at Best Buy.
A while back the Lexmark printer wasn't working properly so I took it back to Best Buy as I had paid for an extended warranty. I was without a printer for the many weeks that it took to get fixed three times. On the third time, I purchased another Lexmark printer to use as I run a small business. The third time Best Buy said they couldn't fix it and gave me the Lexmark printer as a replacement.
Today that Lexmark printer also quit: it wouldn't print out faxes when received; and would only type a full page instead of an envelope. I took it back to Best Buy and they now inform me that I am not covered by the Extended Service Warranty as they replaced the Lexmark printer. I argued that I had paid for a three year warranty which has not expired yet, but Best Buy insisted that once the printer was replaced the warranty was finished.
Nobody told me that at the time. The manager at Best Buy said that it was in the service contract and they don't have time to go over the service contract with customers as they (customers) are not interested, and Best Buy does not have the time. It was up to me to read the contract (fine print).
I argued as I was very upset that I had spent thousands of dollars at Best Buy and I understood that I was still covered by the extended service warranty. They refunded me $50 for the warranty and that was it!
I run a small business and look after my equipment which doesn't get a lot of use, but when I need something, I want to rely on it.
I recommend to everyone that they not shop at Best Buy nor purchase a Lexmark printer as they are of very poor quality based on my personal experiences.
Ron James
The complaint has been investigated and resolved to the customer’s satisfaction.
I just purchased a model X5650 that advertises on the box it had a quick connetion port for a laptop. The lexmark website also has a demo of this model showing a laptop being plugged into the front of the printer. After installing the software and verifying the printer was working, I tried to plug my laptop in and found no port on the front of the printer. When I called Lexmark they said they had discontinued putting the port on the front of the printer and the only printer port was the primary port on the back of the printer. They were unconcerned that the advertising on their box and website was incorrect.
Best Buy did a similar thing to me in Kansas City. I said "So what you are telling me is that I'm basically screwed due to corporate policy and that my extended warranty doesn't mean a thing" the store manager said "I've been in Retail 20 years and this kind of thing happens all the time."
I agree that in reality no one cares for customers. It is nice to post complaints on the net so that others can be careful. Like i was thinking to buy Lexmark printer and after reading this complaint immediately cancelled all the Lexmark related offers.
Thanks for the guidance. As regards Bestbuy, my experience is also some what similar that you need to hassle them to get what was promised to you. When you go back, they come out with a different meaning of the same thing. Bestbuy should rename them as Smartbuy.
Jeff hit the nail right on the head. You already had one printer replaced with the extended warranty, how can you assume it will also work on the second one?
If you purchase an extended warranty for a product which fails and you are given a brand new product to replace the defective one, why in the hell would you assume that this new product comes with another extended warranty? You paid for a printer, you paid $50 for a warranty for your printer, you broke your printer, you got a new printer, you broke your new printer and then you wanted a third new printer? Are you insane?
You know... you did sign for the contract, the onus is on you to understand to what your buying and agreeing.
Any LEXMARK products for home pc use. Yeah, they seem cheap and inexpensive. But they are a con-job right out of the box. Even after thousands of hours on the phone and online with service personel trying to troubleshoot the problem.
The box usually says:ALL-IN-ONE printer,copier,fax,scanner. They are a piece-O-junk and doesn't do anything well at all. The only things it does well is make blurry copies, ruin paper, waste ink, and electricity.
If you are in the market for a home printing device and see a LEXMARK product on the shelf at your local electronics store. I think you are better off keeping your money safely secured in your pocket.
scam and cheating!
My husband wanted the new game, Pirates of the Burning Sea, for his birthday in early January. It was set to be released on January 22nd but preorders were being taken at Bestbuy.com and they were sending out extra CDs with music beforehand so at least I had something to give him on his actual birthday.
This morning (Jan 22nd), I received an email that there was a problem with my order. When I logged into the website, it said the item was on backorder. I didn't order the item last week to a surprised company. I preordered it three weeks ago and now it was telling me it wouldn't ship for another week. I called our closest store and they had them in stock but the woman through the website customer service apparently didn't see them and couldn't switch our order to store pick up.
This was a very simple issue that Bestbuy.com really failed to meet. We canceled the online order and my husband went down the street to pick it up. So much for convenience. If they can't count and send out preorders on time, heavens only knows what happens when they have a real problem. That being said, we won't be customers ever again to find that out.
I had read that purchasing the Best Buy extended warranty was not really necessary. If the product you had purchased was going to fail it would most likely do so within the first year when the manufactures warranty was still in effect.
Wrong, the Gateway laptop computer I purchased did fail within 8 months of purchase. However Best Buy continues to have you return the product to their service department where no service is performed. After they are certain that the warranty no longer applies, they tell you to get lost. You did not buy an extended warranty and there is nothing else we are going to do.
What a terrible organization, Best Buy.
poor appliance repair time
Anyone considering purchasing Best Buy's "extended repair" plans on an appliance - BEWARE! You will likely be without the use of your appliance 2-3 weeks. this has been my experience twice. It takes usually a week to have a "repair specialist" come and look at the item needing repair. From that, parts are ordered. They will not even schedule the followup repair UNTIL the parts are in. When the parts are in, they will schedule the repair. They will claim about 2 days from the date the parts are in. I have been without a working washing machine (talk about inconvenience!) since 12/18/07. It is now 1/2/08 and I am told that they expect the parts to be in 1/5/08, but will not schedule repair until all parts are in. On 1/8/08, it will be 3 weeks with no washer. Try that for convenience not to mention the money you spend going to the laundromat doing your laundry! For the $150 we spent on the extended warranty, we would be better off calling our local appliance repair and I can bet (based on previous experience) we would have had it fixed within a few days. Save yourself the time and hassle - just pay for a repair when it happens! Also - expect to wait on the phone for an extended period of time before getting to speak to someone. First time I called was in excess of 15 minutes - and that was in late evening. I am very dissatisfied with the experiences I have had when I have had to be without my washer or dryer. Also - that says a lot about Whirlpool's quality - repairs on appliances (both washer and dryer) and they are less than 5 years old.
The complaint has been investigated and resolved to the customer’s satisfaction.
I totally agree with the customers that purchased the extended warranty only to be inconvenenced. I am currently experencing the same problem with BEST BUY and it would have been better for me to turn this into the company direct than deal with BEST BUY. I have also been without my washer for weeks now for a part that should have been taken care of within a week. I made a phone call to the manufacture that offered to get me service taken care of sooner... so what is the problem BEST BUY? they seem to be so busy and the techs are booked out for days... maybe they need to hire more people to handle the service for their customers! and lets not mention the amount of money we have spent doing our laudry elsewhere! If they can't provide the proper service for the amount they charge for their extended warranty then maybe they need to get out of that business and concentrate on sales only. I would have been much better off saving the $300 I spent on the warranty and just called my home warranty and within 48 hours someone would have been at my house.
It's called good business to not schedule the repair until the parts are in. Best Buy is not a repair store, they do not keep every part of every device on hand; the parts are ordered from the manufacturer. If the technician scheduled the repair for a week later and the part was not yet in from the washer's manufacturer then you would be on here ### about Best Buy not keeping their appointment. What you explained was a reasonable amount of time for a RETAIL STORE to order a specific part and get your machine fixed. You need to take a deep breath and think the situation through before you start posting complaint on the internet. If only these employees could do the same about you.
Same experiences, I am going to print a letter to the store manager of my local Best Buy about my ridiculous ongoing battle to get them to fix my 3 yr old HDTV. The original complaint was relatively minor (transparent gray bars moving around and coming and going...) So far, it has been about six calls, two visits with two different technicians, six weeks of time, and now my TV will not even turn on after they replaced the main board with what was apparently a badly rebuilt one. This is with a valid 4 yr service agreement. I think I will never get it fixed satisfactorily, especially since I have to take my own time off work (whole days) to fit around THEIR schedule. (Why do they care more about their employees than they do about their customers?)
If you ask me, Best Buy only loves you until the sale is made. Then, you're on your own.
The same for me... I waited over a week before the part arrived. Tried to schedule and they will only schedule a day (not time) for repair. I have to take off work the the ENTIRE DAY?
awful service, poor quality and dishonest!
Like many others on this board I am having an awful time with Samsung. We purchased a Samsung RS2555SL side-by-side unit in 2005. Last Sunday it quit cooling and we lost all the food in it. A call to Samsung on Monday said that the unit was still under warranty for the cooling system (5 years) and they gave me the phone number of the local repair agency and sent them a FAX. A technician came out and confirmed that the compressor was bad but that he didn't have a unit as Samsung parts are never stocked locally (unlike domestic brands). He said he could have it overnighted. I called the repair place the next day and they said that the compressor was ordered and that they would call me back later that day. I of course did not receive a call and no one answers their phone now (last three days). I have called Samsung six times and they have magically been able to contact the agency twice but not in the last two days. The Repair agency has told Samsung that they need technical advice because they don't know how to put the compressor in (the technician never told me that). So, I have heard that they have the compressor, have ordered the compressor, did not have the compressor and finally did not know how to put in in either directly from the agency or from Samsung. I asked Samsung if we could get someone else to fix it and they said they could not initiate another service request for 7 days! (meaning next Monday). I finally called Samsung's "Executive Customer Support" group and was told that they would investigate things but that it might take several days. They did not explain how they would contact the repair agency since they have not answered their phones for two days.
Out of desperation I called Best Buy repair. They said that since I did not buy an extended repair contract with them they could do nothing. I explained that the unit was still under Samsung warranty but I guess I was using words that were too big as they still said no help. They told me to call the store where I bought it. I did so and the manager essentially told me to take a hike since I didn't have an extended warranty even though I tried again, in vain, to explain that it was still under warranty. Finally I called Best Buy corporate and they told me the same thing. I have spent thousands of dollars with them over the years for computers, TVs, etc and they have essentially told me that they don't care.
WARNING! Never buy a Samsung refrigerator!
WARNING! Never shop at Best Buy!
WOW! this problem just happen to me. i've been waiting since june 25, 2008. still refrig not working. food went bad twice. service rep said refrig was fixed. NO WAY. HE DID NOT FIX IT. why a five year warr if they are not going to honor it. about to lose my family over this refrig
I have same problem
canceled order and refusal to refund!
The Worst buy! As I am typing this I am on hold... again... it'S been over 35 minutes... again! I ordered some movies months ago. Three months had gone by when they had said I would receive in a matter of days. I couldn't get anyone to pick up a phone for a long time. When I did finally I canceled the order after being on hold 20 minutes at least. I was told the only way i could get my money back was to receive a gift card in the mail... in about a week. That was a month ago, though they have managed to send me numerous pieces of junkmail trying to entice me to jump online and spend spend spend... guess what? I'm not their sucker twice and I want my money back! They absolutely refuse to answer any phones! The people I dealt with at the local store are rude and seem they could care less... even when I spent up in four figures last year buying a pc and accessories. I am done doing any business with them and tolerating the atrocious service!
I had read that purchasing the Best Buy extended warranty was not really necessary. If the product you had purchased was going to fail it would most likely do so within the first year when the manufactures warranty was still in effect.
Wrong, the Gateway laptop computer I purchased did fail within 8 months of purchase. However Best Buy continues to have you return the product to their service department where no service is performed. After they are certain that the warranty no longer applies, they tell you to get lost. You did not buy an extended warranty and there is nothing else we are going to do.
What a terrible organization, Best Buy.
scam artists!
I purchased a Toshiba 62' dlp tv from Bestbuy 3 years ago. I was told at the time of purchase that I HAD to buy the service plan. I read it carefully in the store and had the Manager write on my receipt' if in the event of a replacement, the full credit of $3200 will be applied to a replacement unit' This was in the store managers pen on my receipt just to prevent what happened (call it foresight).
Well after 3 years and 4 service calls I decided it was time to replace the unit. I went to the store and was promptly told that TOSHIBA is JUNK. I shouldn't have bought it in the first place. I gave them my psp plan along with all of my paperwork and was told that they didn't have this technology anymore(720p) so I would have to pay an additional 500 to upgrade. After fighting with them for about an hour they said that they would split the difference with me and charged me 285.00 to go to a samsung 61' 1080p. I was upset but I took the new one home. It was defective so I returned it to the store. They tried to make me take a used one but I refused and so I was issued a gift card in the amount of 2997.00. It included the amount that they screwed me out of. In the meantime the old set was not picked up by best buy. 2 weeks later I decide to go to the store and purchase another TV.
The store manager, John Calagey decided that they gave me too much credit and voided the card. I called him and he told me that they didn't get my old tv so I was out of luck. If I didn't like it to sue him. I waited appx 3 more weeks and decided to pursue this because I had not only got screwed outa my psp but I had a broken set that was useless. I called John and was told to bring my old set up and exchange it for the samsung but he was gonna charge me another 285 dollars. I took the set up to the store and talked to some girl with jewelery throughout her mouth(very hard to understand) and very nasty... but i regress... I told her what I was there to do and she told me to unload the set. I did.
I went back into the store and she stated that John(the real manager) said to give me 1500 for the set. I told her no and that I would return the next day. She then started screaming to security to kick me out of the store for calling her a name. What a great way to get rid of a upset customer... Oh well nasty mouth won and I left the store. I think her name was laurie... but thats enough of that. I called the main office(at least I was told I was speaking to the HEAD guy... tom... and he stated that the store managers set their own rules as far as returns and exchanges. He stated that Customer Service had NO CONTROL over the stores and they do not dictate policy.
I went back to the store this evening and had a tape recorder on me(and a off duty cop) waiting beside me as a witness to what was going on(and that I didn't call anybody any names) haha. He tool me old set and still charged me $285 for the exchange even tho the price on the new set has dropped $230.00. Best buy got me... they really did. But I will let everybody that I know --- and can read = I will tell them about the great 285 dollar profit that best buy got from me. And the guy even had the stones to ask me if I wanted to buy another extended warranty for the new set. He also held out his hand to shake with me to show me that there were not any hard feelings... I actually laughed at that.. Another thing. Geek squad has made a habit of parking their vans in front of the store... Call your local fire marshall... thats a Fire zone... and that can be enforced... but as far as treating customers this way... well you be the judge!
The complaint has been investigated and resolved to the customer’s satisfaction.
HAHAHAHAHAH GOT TO LOVE IT BEST BUY EMPLOYEES STICKING UP FOR OUR COMPANY THANK YOU GUYS SOME OF THESE PEOPLE JUST REALLY CRACK ME UP IF THEY ACTUALLY TOOK TO THE TIME TO LOOK AT THE EXTENDED WARRANTY THEY MIGHT NOT CRY AS MUCH BUT APPARENTLY CMS ARE UNEDUCATED BULLYS
You had a Toshiba 62' 720p last for 3 years, you're pretty lucky. As this television's technology became more and more dated, you were able to exchange it for a Samsung 61' 1080p, a VASTLY NICER television for a mere $285 more. Basically you used the Toshiba for the majority of it's expected life then [censor]ed and moaned at the prospect of getting an upgrade 3 years later for $285. This customer, "Smith, " is clearly a ### who thinks everything should be handed over to him free of charge. You were COMPLETELY out of line complaining about this transaction, you were getting one hell of an awesome deal, even at $500.
Best buy leadership
Brad Anderson CEO/Vice Chairman/Director -
brad.anderson@bestbuy.com
Shari Ballard, Executive Vice President, Retail Channel
Shari.Ballard@bestbuy.com,
Kim Motz at 612.291.5332 Shari Ballard’s assistant?
Kim.motz@bestbuy.com
Bruce Chatterley, President and Chief Executive Officer,
Bruce.Chatterley@bestbuy.com,
Steve Delp, Chief Operating Officer, Magnolia Audio Video
Steve.Delp@bestbuy.com
Brian Dunn, President and Chief Operating Officer
Brian.Dunn@bestbuy.com
Julie Gilbert, Senior Vice President, Retail Training,
Julie.Gilbert@bestbuy.com
Jena Lund, Julie Gilbert assistant at [protected]
Jena.Lund@bestbuy.com
David Hemler, Senior Vice President, Best Buy for Business
David.hemler@bestbuy.com
Paula Prahl, Vice President, Public Affairs
Lisa Smith- Best Buy Vice President Customer Care
Lisa.Smith@bestbuy.com
[protected] Office
Sean Skelley, Senior Vice President, Business Group Leader,
Sean.Skelley@bestbuy.com
PR number at (612) 292-NEWS
Susan Busch, [protected] Director, Corporate PR
susan.busch@bestbuy.com
Dawn Bryant, [protected] Manager, Corporate PR
dawn.bryant@bestbuy.com
Mark Paragi
Senior Executive Resolution Specialist
Best Buy Corporate Campus
[protected] Direct
[protected] Fax
mark.paragi@bestbuy.com
Investor Contacts: Jennifer Driscoll, [protected] Vice President, Investor Relations jennifer.driscoll@bestbuy.com
Charles Marentette, [protected] Senior Director, Investor Relations charles.marentette@bestbuy.com
Carla Haugen, [protected] Director, Investor Relations
carla.haugen@bestbuy.com
newscenter@bestbuy.com,
wolf@bestbuy.com,
You shouldnt of bought a toshiba in the first place... and if you read the policy, you would understand that if in the event you need to replace your tv and its no the same technology, and it costs more, you must pay the difference... so put on your glasses and read.
Stealing $ from customers!
Chris stark - crook #1 - corporate crook protector & spin master jill nezworski - executive resolution specialist - richard m. Schulze - full pockets the pre ipo owner and founder - loves to hire crook managers! Avoid avoid!
The original [redacted] text:
Watch out for best buy theft of credit: after deliberately stealing my $238.14 credit, best buy would not give me my money back until I got dpt. Of consumer affairs involved and then they offered 'equivalent value' gift card, which I advised them politely to go shove it up theirs and I am suing corporate thief's this week... If you have problem with best buy, or any other crook corporation, give them a deadline until you would waith to receive what's legally yours and then you file a claim in small claims court! It's easy to win if you are right... Good luck!
If you have problem with best buy, contact:
Jill nezworski sr. Executive resolution specialist best buy, inc. Desk [protected] fax [protected].
The complaint has been investigated and resolved to the customer’s satisfaction.
I had read that purchasing the Best Buy extended warranty was not really necessary. If the product you had purchased was going to fail it would most likely do so within the first year when the manufactures warranty was still in effect.
Wrong, the Gateway laptop computer I purchased did fail within 8 months of purchase. However Best Buy continues to have you return the product to their service department where no service is performed. After they are certain that the warranty no longer applies, they tell you to get lost. You did not buy an extended warranty and there is nothing else we are going to do.
What a terrible organization, Best Buy.
Best Buy In-depth Review
Website Design and User Experience: The website design of Best Buy is clean and user-friendly, making it easy to navigate and find what you're looking for. The search function is efficient and the layout is intuitive, ensuring a smooth user experience.
Product Range and Availability: Best Buy offers a wide range of products across various categories, including electronics, appliances, and entertainment. The website provides detailed information about each product, helping customers make informed decisions. The availability of products is generally good, with most items in stock and ready to be shipped.
Pricing and Discounts: Best Buy offers competitive pricing on their products, often matching or beating prices offered by other retailers. They frequently have sales and promotions, providing customers with opportunities to save money. Additionally, they have a price match guarantee, ensuring that customers get the best deal possible.
Customer Service and Support: Best Buy has a strong customer service and support system in place. Their knowledgeable and friendly staff are readily available to assist customers with any inquiries or issues. They offer multiple channels for customer support, including phone, email, and live chat, ensuring prompt and efficient assistance.
Delivery and Shipping: Best Buy provides reliable and efficient delivery services. They offer various shipping options, including standard and expedited shipping, allowing customers to choose the option that best suits their needs. The delivery process is generally smooth, with packages arriving on time and in good condition.
Return and Refund Policy: Best Buy has a fair and flexible return and refund policy. They offer a generous return window, allowing customers to return products within a specified period for a refund or exchange. The process is hassle-free, with clear instructions provided on their website.
Product Quality and Authenticity: Best Buy is known for offering high-quality and authentic products. They source their products from reputable brands and manufacturers, ensuring that customers receive genuine and reliable items. Best Buy also provides detailed product descriptions and specifications, helping customers make informed decisions about their purchases.
Customer Reviews and Ratings: Best Buy features customer reviews and ratings on their website, providing valuable insights into the products and services they offer. Customers can read reviews from other shoppers, helping them make informed decisions. The ratings and reviews are generally reliable and trustworthy.
Loyalty Programs and Rewards: Best Buy offers a loyalty program called "My Best Buy," which provides customers with exclusive benefits and rewards. Members can earn points on their purchases, which can be redeemed for discounts and other perks. The program is free to join and offers additional benefits based on the member's tier level.
Overall Shopping Experience: Overall, shopping at Best Buy is a pleasant and satisfying experience. The website design and user experience are top-notch, making it easy to find and purchase products. The wide range of products, competitive pricing, and excellent customer service contribute to a positive shopping experience. With reliable delivery, a fair return policy, and high-quality products, Best Buy is a trusted retailer for all your electronic and appliance needs.
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If you're looking for a Wii this season, DO NOT go to this Best Buy. When I entered the store I was told by more than 4 employees that the Wii systems were out of stock and sold out. Seeing as to how they were such a popular item, I figured that it was true and all the Wii's had been sold. I decided instead to look for an alternate gift. I just happened to go to the restroom and passed by one of the store's offices in the side of the store, and BEHOLD, Nintendo Wiis! In the store!
To make matters even more interesting, another customer in the store while I was there that was talking with one of the store's sales persons LEFT WITH A WII. Yes, that very day. I think its outrageous that employees are hording the products for themselves and telling us consumers that we aren't able to purchase them. ISNT THAT WHAT A STORE IS FOR! I even called the store when I returned home and asked if I was able to have them hold a Wii, when they got their next shipment in. The employee on the phone said that they are not allowed to hold Wiis for customers. So theres no way that they could have been holding those for customers.
I can not believe how bad the Best Buy tech support is. I sold my laptop to a friend of mine. It came up recently with some boot issues. I checked it out for her and let her know I thought it was the hard drive that needs replaced. It was still under warranty so she took it into BestBuy. They told her they would send it into HP for work and replace the motherboard. I got a call from her two weeks later saying BestBuy fixed it but would need to boot disks for the machine to load the op system. They didn't even have op system disks.
So, I have the laptop here and can not load the op system again. When I run a disk check the hard drive fails. What a bunch of yeah-whoos for not being able to diagnose this simple issue having the laptop for TWO weeks. I doubt they sent the laptop in like they said.
I suppose I will find out tomorrow when I return the laptop in person to find out what if anything they have done with it. BROTHER. I am better tech support!
In December, I took my laptop into Best Buy, because the battery would not charge. Since I could not charge the computer, I could not back up my data, so I had to spend $200 to get them to back it up before they sent it in for repair.
Unfortunately, when I got the backup drive home, I realized they only backed up a small fraction of the data. Fortunately I discovered it before they sent the computer off, but I had to drive back to the store (30 minute trip each way). I got the computer back in 3 weeks, and it was working fine.
In February, it stopped charging again. I took it in again, since it was covered under an extended warranty that I purchased when I bought the computer. The Geek Squad agent said since it was a re-repair it would be first to be repaired, and I should get it back in a few weeks.
A few weeks went by and I got an email from the service center saying my computer was approved for an exchange. That sounded nice, but I wanted my old one back. I am a freelance writer/photographer, and all my copyrighted work is on that computer, as well as my financial data. I was told to call the store.
No one answers the phone at the Best Buy in Normal, Illinois! After two days and after leaving several messages, I finally reached the Geek Squad at the store, only to be told they could not get my laptop back from the service center. I was told as soon as they are approved for exchange, the unit is stripped down and sent off to the manufacturer. The representative agreed to email the service center and see if he could get it back. I was told they could not call the service center, only email. At that point, I called Best Buy Customer Service, and they did not understand why I could not get the hard drive returned to me.
The next day I called back and talked to another Geek Squad rep who said they cannot get my computer back. I asked him where in the repair contract I signed did it say that they could keep my property? I brought it in for repair, and if they weren't going to repair it, I should have been given the option of having it returned unrepaired. I would have rather just had the broken unit back and taken it elsewhere, since it had many software programs that I will now have to download again, etc.
I was put me on hold for 30 minutes (no joke). When the rep came back on the line, he said it was not in the contract, but in the pamphlet I got when I bought the extended warranty 2 years ago.
My husband went into the store and inquired about getting my computer back. He was told it could not be returned. Instead, we were given a new laptop, which is nice, but I want my data back!
you got a refund not in the way you preferred. Get over it, BB is a good place to shop.
If i stole you receipt and merchandise, then i could just go back to the store and get your money. Sometimes when we are having a terrible ordeal at a company none of their other rules seem to make sense. I've seen customers with a perfectly legitimate complaint get blown off because they start demanding the manager to do something that they cannot. It's tough to resolve things at best buy because they blow off the customer, Corporate headquarters never looks to reprimand an employee, (trust me... corporate doesn't care), and they blow off the Better Business Bureau, that's why BBB has them rated at an F.
HPs included recovery media is set as a partition of the hard drive. If the unit was under HPs warranty they will replace the drive but not the data, including the recovery partition. If the drive was replaced the blank disc would not have the recovery media. HP allows you to create a set of DVDs that act as an external copy of the recovery media, but it is something you have to do yourself. If the drive went bad before making the external recovery media then she will have to order the set of discs from HP. 1-800-HP-INVENT or www.hp.com
Yeah bestbuy tech are not very good? I have better knowledge than what they have, tried to sell me a recovery disk for a hp when hp has something called "recovery manager" were you can create your own os restore disk.
More then likely that store was holding those wiis for an ad. But its possible there were a couple wiis in the store but that person you saw leaving had been holding it for a while. Ive seen people hold on to a wii for several hours while they were in the store.
But I can also say that they cant hold wiis, the employees arent even allowed to buy them if they are on the clock, hold them, or anything like that.
Well to be frank, best buy is not the local bank, what you are asking is for them to keep thousands of dollars in each cash draw just because you can get a 400 dollar refund. This policy hasn't changed in years. It clearly states credit or debit will go back on your card, checks and cash over $250 will have to wait for a check from corporate offices, it's that simple. and gee wait isn't compusa going out of business?