Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

Best Buy Optimizing / best buy optimizing

WI, United States Review updated:
5
I went to Best Buy and they said you have to buy the lap top optimized for $60 when we could have installed it by ourselves. Just to let you know sometimes Best Buy can be a living nightmare!!
-David
Da
0

Comments

Sort by: UpDate | Rating
Za
  4th of Jan, 2009
Agree Disagree 0 Votes
Best buy is doing this scam hardcore. They are preying on unsuspecting customers and charging everyone this optimised fee. They advertise $399, but when you go in, you are actually paying $440 +tax. Before you go in, beware. Better yet, just don't shop at Bestbuy at all. They are absolutely dodgy.
Gn
  22nd of Aug, 2009
Agree Disagree 0 Votes
@David

First of all "optimising" was not $60, it WAS $29.99 but just got increased to $39.99. And install it???? It's a service that GS provides where they uninstall trial software, install all pending windows updates, and run 'AgentTweaks'.

@ZARTAN

It's not a scam. Each BBY store gets a certain number of those $399 computers and the PCHO (P C Home Office) Supervisor selects a certain number to be presetup with Geeksquad Services (usually just an optimization or an optimization and restore cd creation). For our hypothetical this store has 20 of those computers and the supervisor selects 5 of them to be presetup with Geeksquad Optimizations. Soo 15 of those computers w/o any services will cost the $399 and the 5 WITH the ADDITIONAL service performed on them will STILL cost $399 BUT you also purchase the $39.99 service. So it's no scam by purchasing the presetup one you get a computer fully updated and without trial software OR if you just want the computer you get all the MFG installed software trials and installed updates that were available at the time to the MFG when they built it.
An
  6th of Jan, 2010
Agree Disagree 0 Votes
It absolutely is a scam. I was talked into the optimization and restore cd service by being blatantly lied to. I was told that the computer did not come with instructions to make my own restore discs and that it was hard and time-consuming to do (5 hours). Once I got home and did an internet search for this "service, " I realized I'd been swindled, called them, and canceled it. Once I got the computer home, not only did it come with instructions, it took about 10 mouse clicks and 1 1/2 hours to do. Best Buy is ###!
Gn
  13th of Aug, 2010
Agree Disagree 0 Votes
@angry customer #1000

Like I explained above it's not a scam that's how their inventory / service process works. But it does sound like the salesman you talked to was a [censor] who definitely shouldn't be allowed to even look at a computer. Restore disc creation is just a 'baby-sitting' process. It's definitely not hard to do and has an on screen guide that walks you through it. As for it taking 5 hours well... That time is quoted because the Geek Squad team is always understaffed and is constantly being pulled in 4 different directions so they don't always get a chance to change discs exactly when the previous disc is finished.

Hope that clears that up a bit. I'm with you I would save the $40+ and spend the 1.5hrs to do it myself.

Cheers

Post your comment

Submit
Best Buy Logo Best Buy
Customer Service
Overall Satisfaction Rating

451 Reviews
7601 Penn Avenue South
Richfield
MN
United States - 55423-3645
+1 888 237 8289
View Full Information
     

Reply to

close
Send