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1.7 1141 Reviews

Best Buy Complaints Summary

199 Resolved
926 Unresolved
Our verdict: With Best Buy's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Best Buy reviews & complaints 1141

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4:18 am EDT

Best Buy staff & culture complaint

The incident happened on Sunday, Sept, 16th at around 3:30 pm. Due to that I have doubt about BestBuy's company culture and how they trained staffs.

First of all, it took us one hour and half to buy a phone in store. Ok, I have no problem with that if it is normal procedure. But it seems like the guys are not familiar with their computer system at all. He could not find an appropriate phone number for me because he did not realize my address is in Scarborough. Also the information was filled in twice because they lost data in the first place.

Secondly, I received personal insult from the staffs. One of the staffs refer to my boyfriend as my son. And upon saying, all of them laughed. This is simply unacceptable and embarrassing.

The associates of my purchase are Andy and Andrew. The store location is Best Buy, 225 High Tech Rd #3, Richmond Hill, ON L4B 0A6, Canada.

I do not know how I want it to be solved. But this is simply making me uncomfortable. This is not the attitude of how they should treat their clients. This is 5am in the morning, and this incident keeps me awake.

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3:35 am EDT

Best Buy not picking up return

Purchased a "Frigidaire - 38-Bottle Wine Cooler - Stainless steel" last month.

It was completely damaged, a corner dented in, considering how strong this fridge is, I imagine it was quite a hit.

I asked for a new one to replace that one. This one was even MORE damaged.

I asked to be able to return it, they picked up the first one easily. The second one, they've never tried to pick up. I call them and they say they will send someone over to pick it up ASAP (UPS or Fedex) and no one comes, no one calls, nothing.

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2:14 pm EDT

Best Buy online order

I pre ordered a game from best buy and was told i would receive it on the release date 9/7/18. I was then told there was a delay and it would come by the 11th. The 12th came and i still had not received it and it had a new delievery date 9/13/18 so i contacted ups to see if i could pick up from a ups site. They told me best buy put a hold restriction on the package so i had to contact them. I called best buy the respresentative assured me he could remove the hold if he called himssef, once we called the ups respresentative told me i could pick it up then recanted and stated that even though the best buy representative was on the line he could not remove the hold. A huge run around for my expensive item that i expected on a certain date and was assured only to not receive it.

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6:48 am EDT

Best Buy returns/exchanges

I am an elite member of Best Buys rewards program.That purchases all the technology for 3 of my families households, so obviously I am going to have more returns than a single family household. 2 weeks ago I returned a $25.00 bluetooth speaker, so that I could purchase a $125.00 bluetooth speaker. At that time I was was told that in the future they may or may not accept a return from me, so of course I accepted the refund and told the clerk I would make the purchase of the $125.00 speaker from target where I know i would not have an issue returning if I needed to, as I didnt want to chance getting a defective product that I couldnt return. Today I went to best Buy to purchase a micro SD card, but accidently purchased a regular SD card. When I attempted to return the SD card with a receipt in an unopened package, for an exchange I was denied the exchange. After a half hour on the phone with Best Buy corporate office, and another half hour on the phone with the third party company that monitors their returns, I was still unable to exchange an unopened product with a receipt... Long story short, Best Buy has lost 3 households business for a life time. I have never attempted to return a product without a receipt and most of the time they are in unopened packaging. I wont even step foot in a store to use my $20.00 rewards certificate I still have... CYA B.B. That was one big mistake you made over a $20.00 product that was never opened and I tried to return after only having it for 2 hours

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1:31 pm EDT
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Best Buy geek squad

I scheduled a truck stereo installation July 12 2018 for August 19 at 100 pm at the Canton Georgia Best Buy. I received an email reminder Saturday August 18 of my appointment .I also received one Sunday at 1200 pm reminding me of my 100 appointment and saying I would soon be in bliss with my installation.The stereo is a navigation and Bluetooth so you can use your phone hands free. I arrived at the store at 1245 and went to the installation door and it was locked which worried me.I went through the front to the customer service area where they informed me they haven't had anyone to do installations for 3 weeks. I'm leaving Tuesday on a trip to Colorado at 5am.I was getting the stereo installed so I could have navigation and hands free so I could use my phone .Now thanks to your wonderful company I will not have it installed for my trip.I could have easily changed to another location if I had been informed that they had no techs.I was led to believe by your emails every thing was fine.Now there is no way to get it done in time.All I got was an I'm sorry which doesn't help at all . What a terrible way to treat a customer and run a business.I will do everything I can to get the word out how terrible your Geek Squad installation is through reviews and online forums.If anyone reads this do not use them.I will also use word of mouth to tell how y'all do business.Just like I was told I'm sorry but will try to warn everyone I come in contact with. A. Steve Harris

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7:52 pm EDT
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Best Buy car radio installation

I bought a $1200 Pioneer 8400 NEX at Best Buy. The radio came with installation. I also bought a backup camera and thought the camera came with free installation as well. The radio came in and somehow my order for the camera ended up getting double and I got charged for and received 2 cameras.
The day of the appointment, I was told to show up 15 minutes early, which I did. But the store doesn't open until 10 so I stood there in the rain trying to get in the store. Once the store did open, I checked in and then was told that I didn't actually have an appointment. I showed them my confirmation and all of the reminder emails and after 30 minutes, Best Buy figured it out and started working on my car. A couple hours later, I showed up to pick up my car. They were busy so i told them I would read the manual and figure it out. As I am looking at the radio, there was a nick in the left hand side of the new bezel, there were 2 big scuffs on both sides of the front of the bezel and on top of the bezel, it looked to be carved. The tech said that the bezel was like that when he was putting it in, but was too busy to tell me about it and went ahead and put it in any way. I immediately went back up to the store and asked why he put this dash kit in if it was all scraped up. I ended up ordering another face plate and was to make another appointment to take the vehicle in and get Best Buy to replace the faceplate, but the next day, I was sitting in the passenger side of the vehicle and there was no sound coming from the passenger side dash or door speakers. So, not only do I have to take off of work to go back up and get the faceplate fixed, I have to try to coerce them into finding out why the speakers aren't working. I got a quote from 2 other shops to trouble shoot and it is going to cost $300 to replace the faceplate and trouble shoot the sound issues. I am screwed now because I don't the time to take off to go through this whole process again.

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3:16 pm EDT

Best Buy wireless headphones for tv

My husband bought a Bose 35ii wireless headphone set and a blue tooth receiver. He connected everything as instructed the set would not work. We called both the manufactures of the products and both said that the products should be working. He then called Best Buy and was put through 45 minutes of explaining what he wanted to 5 different people. He finally ended up at the TV/Audio section where he was told that they do not give out trouble shooting advise over the phone. He was advised to use their website for help but when we went to the website there was nothing that fit our problem. I took $411.64 worth of equipment back right after the phone call with Best Buy and told the customer service person of our issue. He shrugged his shoulders and said sounds like someone did not want to do there job. I said "I will NEVER SPEND ANOTHER CENT AT A BEST BUY". I went to Walmart where the young man that I asked about a wireless system and he showed me a complete TV Headphone system in a box from Sony that works beautifully. The best part was the Sony system was only $49.00.

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2:37 pm EDT

Best Buy very poor customer service

I visited best buy on july 15th to purchase a chromebook for my daughter for school. I purchased a 15" acer. The sales guy told me that none were in stock but it woykd be in on the 19th for pickup. I said thats fine as loing as I have it before the 27th. I went back in on the 19th and it was not there.
The girl then could not tell me when it will be in. I later recieved a message that it was on backorder and expected august 18th.
I went back into best buy on the 23rd to get a refund. The sales guy then sold me a smaller version of my purchase and adjusted the refund.
Got it home and let it charge overnight. It will not hold a charge past 66%.. Again, I go back in best buy to return this defective chromebook. They have none in stock to exchange, and I can't get the money refunded on my card yet cause it takes 4 to 7 business days.
And I didn't even get an apology.
So now I have 2 days to come up with a chromebook and no money to purchase until my refund hits.
I am very disappointed with them and will honestly never shop there again.

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2:11 am EDT

Best Buy geek squad installation

I bought a security camera system through best buy, and scheduled a Geek Squad installation for them. I was scheduled for 7/9/2018.between 8-11am After scheduling, i get a call from the security company they contracted out for the job, telling me they could not come on the scheduled date of the 9th due to truck issues, and pushed me to the 12th, and assured me i would be the 1st job in the morning at 8am.
The 12th came, 8am came and went, and at 9am i get a call from the company that they would arrive at 11am. I reminded them that, that was not what i was told when i got pushed back by 3 days, and i was to be the 1st job. I was given every excuse and sad story, and the install window time thrown in my face. I hung up the phone pretty angry since this is the 2nd time i had to rearrange my schedule .Long story short, they didn't arrive until 1:30pm.WAY outside the installation window time that they used as there security blanket when they screwed up.
Now my day is completely screwed up, appointments missed, and obligations had to be canceled.
Now the for the installation...1st off, while walking my yard for camera placement, the helper was smoking a cigarette, and put it out in my yard, 2nd they had never seen the camera system i bought, even though it was a Best Buy product, had no idea how to use the interface or anything about the system. really not a big deal.. just surprised.
They weren't prepared with materials, i had to give them battI have been pretty lucky using Geek Squad in the past, I have seen some horrible experiences reading the reviews.However after this recent experiences, there tools were not charged, instead of using walkie talkies like professionals, they were screaming to one another through the walls, They put a hole in my living room wall, put a plate with wires hanging down my wall behind my tv without discussing it with me first, I can forget ever rearranging my living room now, and i also have wires i have to hide. They left a mess behind for me to clean when they left at 7:30pm and i still didn't have everything working..But offered to come back if i couldn't figure it and run a wire in my drop ceiling for another $100... And i am expected to pay the $400 Best Buy is charging me for this?
I feel Best Buy should be paying me at this point. Sometimes cheaper isn't better.. what is that old saying? you get what you pay for? other professional installations may cost more than Geek Squad.. but strongly urge people to spend the money. I have been left with a half working system that i have to figure out, i have to spend money to hide wires dangling down my living room wall.. not to mention the hole they put in the middle of of my living room wall i didn't give permission for. And yes i know i have 90 days from the installation date to have them come back.. would you have them come back? i don't think so..

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12:22 am EDT
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Best Buy apple ipod

I have ordered an iPod from a seller in US who couriered me the same to india with the invoice from Best Buy store and through fedeX courier. But later they contacted me telling that the courier is held at Indian port for customs duty and I have to make a payment for the same to them (the sellers) so that they can release the courier. But my experience so far is fedex paying the customs duty on our behalf and collecting the same from us while delivery by giving us the bill. Sometimes even we'll be asked to submit KYC. So this new strategy raised some doubt in me. I am attaching the invoice and fedex acknowledgement slip alongwith. Kindly have an enquiry on this case and let me know.

Thanks,
Aysha

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12:27 pm EDT
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Best Buy account services

I tried to make this payment in the store on saturday. I tried to use debit (which is a direct withdrawl). I found out I need check or cash. I accidently made two payments, debit over the phone $100 and $75 online. I made the $100 today 052218 to avoid a late fee. Then I found out I cannot rescind the online payment because it was sent to best buy as a paper check. I need one of them returned so my account dont overdraft. Please make this happen in 48hrs. If not then I will pay the remaining balance then cancel my account beause I need a retail store that treats me as a preferred customer. I don't want to hear that "it can't be done. I have experience enough excuses with best buy.

Thanks,

Tom gurgick
[protected]

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4:11 pm EDT
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Best Buy refrigerator install

Purchased a refrigerator. A week ago Best Buy refused to install - I needed a copper line rather than a plastic line. Called GeekSquad to asked about stainless steel line that I was forced to purchase with frig as it didn't make sense to me that they would force me to purchase a line and then require yet another line. Told that stainless steel line had to connect with copper line not plastic line. Also asked them a question about the shut off valve for the water line as the initial delivery crew said something about a shutoff valve right behind the frig. GeekSquad specifically told me the shut off valve in the basement would be fine although they prefer it being immediately behind the refrigerator. Had plumber come out today to put in a copper line. (Cost difference between copper line with new shut off valve and without is approximately $200) He told me they were crazy. Nothing wrong with a plastic line. Very small chance of developing leaks. No reason to put a shut off valve immediately behind the frig. $450 later rather than $650. They come back out to install refrigerator today. They ended up not being willing to install my refrigerator. They told me the plastic line would have been fine since I purchased stainless steel line. there was no reason to purchase a copper line. They claim cannot put in refrigerator due to leaking shutoff valve (3 hours after plumber validated that the new copper line was working as well as shutoff valve. There is still no evidence of leaking. I looked multiple times on the information for purchasing/installing a new refrigerator. None of this, especially the substantial increase in cost was mentioned in the information available on the BestBuy web site. In addition, even though they didn't get the refrigerator to my porch, they still somehow managed to damage my front porch as well as didn't bother to move my old refrigerator back into position.

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9:50 am EDT

Best Buy not delivered

Hello
I am srikar from Secunderabad, Telangana, India, 500020
I have booked first canon eos 700d and they have told me by mistake Canon EOS 5d mark iii has packad
So after coming to Pakistan they have asked me to pay 50k and I have paid them
So after coming to Shamshabad airport they asked me to pay 50k and I have paid them
Total I have paid them 1.25 lakh I have paid them
Allmost 2months has happened untill they have not delivered to my house address
And I have 1.25lakh to them
Company's full information..

Registration No. [protected]
Web: www.bestbuy.com
Company Name: Best Buy Mobile Store
Address: 7601 Penn Ave S, Richfield
State: Minneapolis MN
Zip Code: 55423
Country: USA

Freight logistics details

Tracking no.: [protected]

Tracking Webpage : http://www.freadvlogs.com/trackit.php

So please delivery to my home address
Or return me my money

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10:05 am EDT

Best Buy computer department

Went to Best Buy to buy a laptop on 5/16/18. Was standing in the computer department at the register along with two other customers. The employee was just finishing up a purchase with a customer, when he was done he started to help another customer. When he finished with her he went to the customer service/pick-up desk and then he seemed to disappear knowing that I was standing in the computer department at the desk waiting for service. He didn't say I will be right back to help you or someone will be right there! I stood there as a number of employees walked by me without even asking if I was being help or if I needed any help. Finally one of the employees who had walked by me was walking back past me and asked if I was being help and he helped me. Maybe your sales people should have more customer training!

Of course the laptop that was on sale was not in stock and had to be ordered. If it was delivered to my house it would take two days but it had to be delivered to the store because no one would be home to accept the delivery and I didn't want it left outside my door until I came home from work. Because it was being delivered to the store it would take a week to get there which I don't understand why it would take 2 days to get to my house but take a week to get to the store.

I will have to think twice about buying anything ever again at Best Buy!

Thank you.

Denise Mendillo
Unhappy Customer

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11:01 am EDT
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Best Buy questionable service, or lack of from geek squad

I purchased a Toshiba lap top from best buy. I then went to geek squad to have an updated put in. My husband picked up the computer and bought a one year contract to provide any work needed for a flat charge. The following month I took my computer back in to have a program added. The geek squad called and advised that they were not able to do the necessary work as the mother board was going out. I asked how could that be, the computer was only 13 months old (just past 1 yr warranty) and that I had not had any problems with my computer. They indicated that this happens sometimes. I find it very unusual that they supposedly found this problem a month after the service contract was bought, and it didn't show up the month earlier. Also I have now had this same computer for over 2 years from when they said the mother board was going. I have had updates put in by others with no indication of mother board problems. Nor have I had any problems with the operation of the computer. I believe that either the computer was not diagnosed properly, or I was scammed as they did not want to do the work. I would like a response as to how this could happen. Sign someone up for a contract and tell them a month later they can't provide the service. Very, very fishy. Computer initiated 06/06/2014, still going strong - used everyday for minor lookups, facebook, photos, email. I would like to know if someone from Best Buy could explain this situation?

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Update by cgbenitez
May 17, 2018 9:30 am EDT

IM NOT AN EXPERT, BUT I NOT STUPID EITHER. IF IT LOOKS LIKE A DUCK, WALKS LIKE A DUCK, AND QUACKS LIKE A DUCK - I WILL LAY MONEY DOWN ITS A DUCK. COMMON SENSE. SINCE I SEE WE HAVE SOME SARCASM TO YOUR RESPONSE - I WILL RESPOND BY ASKING IF YOU HAVE HAD ANY FORMAL CUSTOMER TRAINING? IF YOU HAVE I WOULD RECOMMEND YOU GO BACK AND TAKE A REFRESHER COURSE. YOUR ATTITUDE WILL LOOSE BEST BUY CUSTOMERS AND GIVE THEM A BAD NAME.

Update by cgbenitez
May 16, 2018 3:29 pm EDT

My clock is not wrong now, nor has it been wrong for the last two years. I would think that I would see some signs of the computer not running correctly - not the case. I run diagnostics occasionally - no problems. Also after bring our computer back from best buy and taking it elsewhere - they did not find any problem with mother board. I realize that after a certain amount of time - yes the computer will need to be replace - just like any electronics. However I don't believe that my computer has, or had a mother board issue. If I had problems or issues I would not question the call, but with all the variants involved in the situation I think your geek squad either misdiagnosed or simply lied about the problem. I don't say these things lightly as I would not like to be accused of such.

Update by cgbenitez
May 16, 2018 3:20 pm EDT

The clock has never been wrong, no is it wrong now - no issues for the last two years at all. The person who looked at our computer after best buy didn't see any issues with mother board. I realize mother boards go bad, however if there was an issue I would think that I would be seeing some signs of this before two years. Even now when I run diagnostics on my computer it does not show as having any problems.

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8:05 am EDT

Best Buy 700d and 5d mark iii cameras

Hello
I am srikar from Secunderabad, Telangana, India, 500020
I have booked two cameras of 700d and 5d mark iii
Allmost 2months has happened untill they have not delivered to my house address
And I have 1.25lakh to them

Below is our Company's full information..

Registration No. 333-83562
Web: www.bestbuy.com
Company Name: Best Buy Mobile Store
Address: 7601 Penn Ave S, Richfield
State: Minneapolis MN
Zip Code: 55423
Country: USA

Freight logistics details

Tracking no.: 1521979274

Tracking Webpage : http://www.freadvlogs.com/trackit.php

So please delivery to my home address

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7:31 pm EDT
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Best Buy laptop dell

Hello I recently purchased a laptop on 31.03.2018, and I just moved to Mauritius for vacation and now the laptop has no signal it show that "operating system loader has no signature, incompatible with secureboot bootable devices failed secure boot verification
I want a refund for my laptop or if you can replace it
It's really very disappointed with this. I purchased almost 2300 USD items with you Best Buy
Today I really need my laptop and this warning was display
Kindly advise please

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Update by Vanishamish
Apr 23, 2018 1:24 am EDT

Where to call please and any contact details

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4:01 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

Best Buy - Not yet received parcel

Hello sir am surendra from Andhra Pradesh India. We booked iPhone X with a payment of 20k Indian money. This is tracking id [protected] they have given and said with in 2 days it will be deliver at your doorstep but yet I didn't get it, please help us. Courier name:freadvlogs Shipper Details: Best Buy Limited 15350 Sherman Way, Ste. 250 Nel, CA [protected] PO Box 7735, California, United States

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12:29 pm EDT
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Best Buy defective product/lack of customer service

On Thursday, March 22, 2018, I attempted to return an LG sound bar I purchased from Best Buy on January 5, 2018. I had all receipts and peripheral items with me. The issue was an easy one. The item performed at first but then simply quit working. More specifically, it began to work intermittently and then quit altogether. I took the item back to the store I originally purchased it from, store # 254, 6315 E. Southern Avenue, Mesa, AZ 85206. I asked for a refund as the item failed to perform. I was told that was not possible as Best Buy's agreement with the manufacturer was such that the item needed to be sent back for repair. I immediately informed them that I did not want a repaired item back, but wanted a refund instead so I could pursue other avenues for my needs. I asked to see the manager and again explained what I wanted. He flatly refused and had a "take it or leave it" attitude. I really had no choice and the manager told me so. I could simply abandon the item there and take a loss, or get back a repaired item. Moreover, I would have to come back to the store to pick it up once repaired. Not even a courtesy of sending the repaired item to my home. Customer Service? Yes, when the customer does all the work I suppose. I then asked for the name and address of the Area Manager. I was told there was no address. Baloney. Just trying to put off a customer. I did get a name and number but, after several attempts to contact the alleged Area Manager, all I get is that the "Verizon customer is not available to take calls" recording. And, no opportunity to leave a message. Again baloney. This is customer service? This is nothing but a sham and Best Buy hiding behind a shaky policy that leaves the paying customer lost in the weeds. An Area Manager that has no business address and provides no way to leave a message? I'm not at all surprised that Amazon is outperforming and out selling Best Buy by a lager margin. I know these things rarely, if ever, get resolved, but felt compelled to document it. Customers will vote with their pocketbooks and feet. Shame on Best Buy.

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Update by ggg0222
Mar 23, 2018 1:24 pm EDT

No update, no resolution. Best Buy has no desire to cooperate.

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General Service
, US
Mar 24, 2018 7:53 pm EDT

By your response, or lack thereof in this case, I would believe you understand the quandary.

Warranty coverage can be a very important part of any purchase. One should ultimately consider the length of coverage expected and what one wants to have happen if a problem takes place.

In this case, you had owned and used the product for nearly three months; thankfully, Best Buy handled getting the bar back to LG. That deserves more of a big thank you versus that of a complaint.

Wish I could provide something more, but it sounds as you'd even agree at this point that what was done was far beyond what should be expected.

Thanks for letting us know your concerns.

G
G
General Service
, US
Mar 23, 2018 1:09 pm EDT

Hi. I appreciated reading your concerns.

I'd like to help, if I'm able to. Am I correct in understanding that you purchased this sound bar and wanted to return it for a full refund two and a half months later? Did you purchase additional warranty coverage on this unit?

Please note, if this issue has already been resolved to your acceptance, you do not need to respond to this text.

G
Author of the review
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ggg0222
, US
Mar 23, 2018 1:22 pm EDT
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You are correct and no I did not purchase additional warranty. A simple sound bar should not become defective in such a short time. I wanted a full refund, would have taken a new replacement barring that, but it was not offered. I was boxed into a corner and had no recourse. Then the runaround and the shady/murky Area Manager that no one can contact. Paying customers should be given more options and also given common courtesy. From where I sit, Best Buy is on borrowed time and they feel no need to cooperate with customers.

G
G
General Service
, US
Mar 23, 2018 9:44 pm EDT
Replying to comment of ggg0222

I appreciate your perspective. Give me some more of your insight ; what is the length of time that the retailer should take merchandise back and provide a refund?

You've had yours about three months. What about six months or a year? Surely the sound bar should last that long. In fact, wouldn't one expect the unit to last for years? Should that mean a retailer should somehow bring it back for that period of time?

Look forward to hearing back from you so I can possibly help.

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5:10 pm EDT
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Best Buy samsung dryer dv42h5200ep/a3

Bought Samsung dryer 2.5 years ago and unfortunately didn't buy an extended warranty since this dryer is a second home and rarely gets used. We came to use it January 2018 and it had been attempted to be repaired 3 times by Best Buy Geek Squad and paid $350.00 (half the cost for a new one)and still isn't working. Have tried to talk to Samsung and they will not connect me to Customer Service. Very frustrated and will not recommend anyone to buy any Samsung products. It looks like there are many unhappy customers with Samsung.

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Shaun R.
, US
Mar 15, 2018 10:37 pm EDT

Unfortunately there isn't a brand that doesn't have complaints. The 42H5200 isn't one typical of having issues.

I'd like to assist if I can.

Best Buy Customer Reviews Overview

Best Buy is a leading retailer of technology products and services in the United States. The company has a strong online presence through its website, bestbuy.com, which offers a wide range of products, including electronics, appliances, and home entertainment systems. Best Buy has received numerous positive reviews from customers who have praised the company for its excellent customer service, competitive pricing, and high-quality products.

One of the most significant advantages of shopping at Best Buy is the company's knowledgeable and helpful staff. Customers have reported that Best Buy employees are well-informed about the products they sell and are always willing to offer advice and assistance. This level of customer service has helped Best Buy build a loyal customer base and has contributed to the company's success.

Another positive aspect of Best Buy is its competitive pricing. Customers have reported that Best Buy offers some of the best prices on technology products, making it an excellent choice for those looking to save money. Additionally, Best Buy frequently offers sales and discounts, further increasing its value proposition.

Best Buy's product selection is also a significant advantage. The company offers a wide range of products from top brands, including Apple, Samsung, and Sony. Customers have reported that they appreciate the variety of products available at Best Buy, as it allows them to find exactly what they need.

Overall, Best Buy is a highly regarded retailer of technology products and services. The company's excellent customer service, competitive pricing, and wide product selection have earned it a loyal customer base and positive reviews from customers.

Best Buy In-depth Review

Website Design and User Experience: The website design of Best Buy is clean and user-friendly, making it easy to navigate and find what you're looking for. The search function is efficient and the layout is intuitive, ensuring a smooth user experience.

Product Range and Availability: Best Buy offers a wide range of products across various categories, including electronics, appliances, and entertainment. The website provides detailed information about each product, helping customers make informed decisions. The availability of products is generally good, with most items in stock and ready to be shipped.

Pricing and Discounts: Best Buy offers competitive pricing on their products, often matching or beating prices offered by other retailers. They frequently have sales and promotions, providing customers with opportunities to save money. Additionally, they have a price match guarantee, ensuring that customers get the best deal possible.

Customer Service and Support: Best Buy has a strong customer service and support system in place. Their knowledgeable and friendly staff are readily available to assist customers with any inquiries or issues. They offer multiple channels for customer support, including phone, email, and live chat, ensuring prompt and efficient assistance.

Delivery and Shipping: Best Buy provides reliable and efficient delivery services. They offer various shipping options, including standard and expedited shipping, allowing customers to choose the option that best suits their needs. The delivery process is generally smooth, with packages arriving on time and in good condition.

Return and Refund Policy: Best Buy has a fair and flexible return and refund policy. They offer a generous return window, allowing customers to return products within a specified period for a refund or exchange. The process is hassle-free, with clear instructions provided on their website.

Product Quality and Authenticity: Best Buy is known for offering high-quality and authentic products. They source their products from reputable brands and manufacturers, ensuring that customers receive genuine and reliable items. Best Buy also provides detailed product descriptions and specifications, helping customers make informed decisions about their purchases.

Customer Reviews and Ratings: Best Buy features customer reviews and ratings on their website, providing valuable insights into the products and services they offer. Customers can read reviews from other shoppers, helping them make informed decisions. The ratings and reviews are generally reliable and trustworthy.

Loyalty Programs and Rewards: Best Buy offers a loyalty program called "My Best Buy," which provides customers with exclusive benefits and rewards. Members can earn points on their purchases, which can be redeemed for discounts and other perks. The program is free to join and offers additional benefits based on the member's tier level.

Overall Shopping Experience: Overall, shopping at Best Buy is a pleasant and satisfying experience. The website design and user experience are top-notch, making it easy to find and purchase products. The wide range of products, competitive pricing, and excellent customer service contribute to a positive shopping experience. With reliable delivery, a fair return policy, and high-quality products, Best Buy is a trusted retailer for all your electronic and appliance needs.

How to file a complaint about Best Buy?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Best Buy. Make it specific and clear, such as "Defective Laptop Sold at Best Buy" or "Poor Customer Service at Best Buy Store."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or online service of Best Buy where the issue occurred.
  • The date and time of the incident or purchase.
  • A clear description of the product or service involved.
  • Any communication you've had with Best Buy's customer service, including dates and outcomes.
  • The nature of the issue, such as a faulty product, misrepresentation, or poor service.
  • Steps you've taken to resolve the issue with Best Buy, and the responses received.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.

Remember to be factual and include any relevant information about transactions you had with the company.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or photos that support your complaint. Do not include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Best Buy, such as a refund, exchange, or apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your narrative is easy to understand and that all the facts are presented correctly.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have filled in all the necessary fields and attached any supporting documents.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Best Buy or other users to facilitate the resolution of your complaint.

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Best Buy contacts

Phone number

+1 (888) 237-8289

Website

www.bestbuy.ca

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Use this comments board to leave complaints and reviews about Best Buy. Discuss the issues you have had with Best Buy and work with their customer service team to find a resolution.