Best Buy - Mountain View, CA / fraud
In October of 2007 my car was delivered to the Car Audio install bay at Best Buy of Mt View California. The goal was to install a simple hands-free syetm to my radio and to suggest a modification to the sub-woofer portion of the audio system. Other suggestions were made along the way which seemed reasonable given the apparent professionalism of the technician Mark Brasil.
As time went on he missed the deadlines he proposed repeatedly. The interior of my car had been dismantled so I had a choice of either taking my car and try to get it reassembled elsewhere or to hope hat Mark could get it to the state he had promised.
In the end neither of the two were available to me. I had to make numerous demands to from in store managers such as Tony and Santiago to the Corporate Consumer Affairs division just to get it in one piece again. While it may sound like the end to a long and ugly dilemma it was just the beginning.
Corporate demanded me to take my car off their premises and would not provide me with proof of service delivered. The car had serious damages to the interior and the engine alternator, the electrical system and cooling system. All had been tampered with by the technician. Currently they refuse to pay for damages and for expense I have had restoring the car to a functionally and mechanically safe condition.
I have had to spend many thousands of dollars to compensate for these damages and have not seen the end yet. More problems surface with regard to the electrical system on a regular basis that are related to the work Mark had performed. On top of that Mark was not even certified to perform most of the work he did and provided services that Best Buy refused to warranty. It is a nightmare.
Bottom line is make sure you have a solid agreement in place before any work begins. Set clear expectations so that failures will become evident sooner than later. And note consequences that will happen should those deadlines not be met. Take plenty of photos along the way to corroborate the work and have others available to verify the issues.
Best buy is a very difficult company to work with even when the local district attorney has been notified and their wrongs are clearly evident. Beware of strangers bearing gifts.
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