Took 8 month old computer to Best Buy for repair 8/7/08. Computer not sent out for repair until 8/15/08. Received at repair shop In Louisville on 8/19. Told by Best Buy it was repaired in California and was being returned. Never came. Called Best Buy and was told it was in Louisville as of 8/29/08. Called Mission Control Dept. at Best Buy and was told to go to the store where purchased and request a conference call with the store, repair shop, and Best Buy Mission Control. They refused. I called Mission Control and got the run-around. I think they should have offered me a new computer, and will never understand how Best Buy got to be a Fortune 100 company!! They won't be for long!!