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4.1 4172 Reviews

Best Buy Complaints Summary

199 Resolved
930 Unresolved
Our verdict: With Best Buy's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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K
8:45 am EST

Best Buy issues at the store on multiple levels

Happy Holidays!

I am writing to you today in regards to the recent experience my son and I had at the Best Buy, Rockville, MD location store while having installation of the rear and side view cameras done along with the remote start.

First of all, after having the cameras and remote start installation done last Friday in November this year (my car was at the shop for seven hours), I had to come back to the store the very next day as my son and I realized the next morning that the front passenger seat door cannot be open from inside. We knew right away that it was obviously an issue with installation as we had no such problem with the car in the past.

So, we came back to the store on Saturday morning where we were greeted by the person standing in the middle of the doors chewing the food with his mouse open. We found it to be very offensive and an inappropriate. The first thought comes to mind - is this how employees at that store are trained to greet the costumers? Are not they allowed to have break and lunch?

Second, that same person, who had no name tag (at least it was not visible to us) asked us if we need help and we asked to talk to the manager. It took a while before Joe Baez came to greet us. We had explained that we came back after realizing that installation was not done properly and we are not able to open the door from inside. He told us that Nate Metcalf, the person who had done the work had family emergency and did not come to work. He suggested we come back and I gave him my number asking to pass onto Nate that I need to bring my car back.

I got a call from Nate on Sunday (yesterday) morning. He asked me if I can come at 7:00 pm. I explained to him that I cannot come at that time as my son and I already had plans for that evening. This year is especially difficult to us as I lost my husband to ALS last year and am a widow and a single mother now.
Nate then suggested 12:00 pm.

When I had entered the store little bit after 12:00 pm yesterday I was greeted by the same person, chewing with his mouse wide open asking if I need help. At that time I had the car fixed by Nate and had decided to take upon Joe's offer to ask for a discount for inconvenience which he had mentioned on Saturday he will be able to grand after Nate is done with correcting the mistake. It made sense to me, so I came back to the store.

When Joe saw me, he acted as he had never seen me before. He was acting unprofessional, inappropriate and disrespectful. I asked him if the reason he is treating me that way is because I am a woman he replied he feels I am harassing him. I cannot understand why he would get such impression. I came back to take upon his offer and he acted as he never heard of it and does not understand what I want from him. Then he went to Nate. I came from the customer side and had witnessed him whispering with Nate after which he reluctantly gave me $53.00 discount which I felt was not enough to justify the treatment I had received at the store along with the service. In addition, he asked why I chose this particular store and wished I never came.

I also noticed that Nate's license, which is displayed by the window at costumer's side in the shop had expired in 2017. When I asked him if he has a current license, I had received a very unclear answer which sounded as he has it, but he had not received it yet. It sounded very strange as we are entering 2019 and the expiration date was listed as in the middle of 2017. I wish I had noticed it earlier. How is it possible that Nate allowed to work under expired license?

One thing I have to say is though Nate did a mistake, he obviously is a hard worker who knows his stuff, but clearly overworked and needs at least another person at the shop. I had noticed that he did not even had a chance to eat which made me feel very sorry for him as a human been.

This was a very disturbing experience. I was living in this area for over 21 years and though I was aware of the Best Buy's reputation I thought I should give this chain a benefit of the doubt. Unfortunately, it was big mistake on my part.

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S
12:12 pm EST

Best Buy no refund issued on a cancelled order

I originally had ORDER # BBY01-[protected] on Nov 12, 2018 for a phone with Sprint.

Tracking Number QERE93HB
Status Canceled
Order Number BBY01-[protected]

NOW I GET BILLS FROM SPRINT but the order was cancelled. PLEASE ADVISE SPRINT that the service was cancelled. AND WHERE IS MY REFUND? It's almost a month and not one person will give me an answer. The store says call customer service and customer service says wait. HOW LONG SHOULD I WAIT?

Ricardo Mendez

please respond to [protected]@gmail.com or [protected]@aol.com

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4:53 pm EST

Best Buy customer service damaged products

We purchased a KitchenAide Refrigerator $3800 and a KitchenAide Dishwasher $900 from Best Buy in Alexandria, VA. It was delivered in September 2018. After installation we noticed a defective leg and the doors were uneven which prevented the interior drawer to close. We called for a service request. The service team deemed the refrigerator defective. They called Best Buy Customer Service & reported their findings. Customer Service spoke with me and ensured they would deliver another one asap. This happened 7 other times. Each time a defective refrigerator was delivered, dents, scratches, etc. Each driver (3rd party vendor) told us the same thing. The refrigerators were stacked 5 high in a warehouse and each time they noticed the items were defective, Best Buy employees would tell them to delivery them anyway. During a phone call for the 5th attempt, Customer Service offered me a $25 GC to keep the defective item. Which we declined. The last driver's truck rolled into my neighbor's yard damaging her landscaping and steps. Each time I have taken time off from my business to accommodate delivery which resulted in nothing but disappointment. I wrote an email to several departments in the Corporate office. Ms. Jennifer Peterson contacted me and ensured me she would look into my complaint. She contacted me today to inform me the product was not available and didn't know when it would be back in stock. Even parts for the item are not available through Best buy. She offered me a $200 gift card to keep a defective product because Best buy can't deliver a 100% perfect one but expect us to pay 100% retail price. I declined and said we would consider keeping it for $1000 credit or they could pick it up. She said she could not offer anymore and because of the time that has passed she could not issue a full credit if we returned the defective product.

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4:51 pm EST
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Best Buy samsung soundbar refund request!

Ordered Samsung Sound Bar that was never delivered on November 8th. Called six times to get the issue resolved. I was hung up on twice. I was given 3 different case numbers.

The Best Buy website under my order history states that item was returned on November 10th to the issuing store and a refund was issued however the local store still claims that item was never received back at their store. They have held up the refund for over three weeks. Best Buys customer service is a classic example of LIP SERVICE!
In six attempts not one agent could give me any information regarding the return of my money other than stating that once the issue is resolved it would be refunded in the next business cycle. Long after the holiday season. A total retail online shopping nightmare. They obsoletely have made NO tangible attempt to resolve this issue other than telling me bold faced lies. One agent "Matt" stated that he could refund the money owed then promptly hung up on me. "Linda" "Rosie" and "Stephan" other Best Buy agents only added to the frustration by offering up solutions that had no weight! No manager of phone agents, No supervisor to speak with, only pitiful hollow comments of "I am Sorry".

Tried to contact the store direct by phone but their phone menu is designed to frustrate and prevent any customer service. A convoluted system that was designed by their corporate to prevent direct contact.

It looks like I will have to pursue legal options with my Bank to get my money back from a product I never received.

Best Buy should be renamed Buyer Beware!
Black Friday deals turned out to be a Black Eye.

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4:28 pm EST

Best Buy poor customer service.

I bought webroot from my computer from best buy about 2 years ago and had enough about this security 'protection' which was worse than any other I had before so I went back to norton. With webroot - too expensive at best buy (like everything else which it shouldn't be called ' best buy' but expensive buy) my computer was taken over by crooks which invaded it and wanted me to call them and pay of course so I had to close my computer but with a protection it shouldn't be happening.
Best buy automatically renew it but I didn't wanted anymore now at the end of subscription and called a few times webroot to tell them I cancel the subscription but they transferred me to best buy and after a very long wait on the phone when finally somebody answered the phone he hang up right away befoer I could even talk. This was so rude, unprofessional and disrespectful. I'd never go into this store to buying anything. The same products but cheaper I can buy them at walmart where someone answer the phone much faster and resolve a problem and I don't have to be bounded by the store with my personal information. Best buy= worse buy.

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4:06 pm EST
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Best Buy repair service for commercial washer/dryers.

I run a Fraternity, Eugene, OR, for 40 gentlemen. I work for a corporation that has 18 houses throughout the US. All the houses have washer/dryer units that were bought from BestBuy 2 year ago.

Before being stationed here in Oregon, I was running the SAE house in Bloomington, IN. The Geek service in Indiana was much more efficient than the one here in Eugene, Oregon, and service repairs were within a week of a simple call made to request service.

I called for service for 3 of our dryers that are not working. It took an hour and a half to reach someone who could set up the appointment to service our machines. It was a 2 week wait for November 3rd, noon to 4pm. No one showed and no one called. I called again on Monday and it took close to 2 hours to reach a rep that could address our problem and to report a 3rd dryer that stopped working. The appointment was rescheduled for another 2 weeks. That would be a month before receiving service for our dryers. Imagine, if you will, a house of 40 men, 1 dryer, a laundry room stench of moldy wet clothes and angry parents.

Later I entered the work order numbers, I was given, to the "track your repair" section of the Geeks website (which is where I was sent) only to find out those were incorrect numbers.

I now, don't know if a repair man is coming, I cannot call to double check as I do not have 2(more) hours to wait for a simple answer and I have a house full of angry young men.

I need a phone call confirming and reassuring our appointment.
[protected]

SAE House Director Wendy Watson

Service address: 812 E. 14th Ave., Eugene, OR 97401

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8:09 pm EDT

Best Buy never received item bbytx-[protected]

I have called twice since 10/27 (Day when my item should have arrived). I called on 10/28 and 10/30. The customer service agents are so rude and ignorant of how to take care of customers. I have now been on the phone for an hour with the same agent with no success of a refund, offer to resend, or anything...All I want is a credit so that I can buy it again...Only that I will have to wait 30 days to get a refund. Why 30 days?

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3:15 pm EDT
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Best Buy repairs on pc

On about August 28, 2019, I contacted Geek Squad on line for help with an Outlook problem. The result was that they lost my calendar and emails. They suggested that I take the computer into the store to figure out how to recover the information. On August 29th, I spoke with an agent (Danny), at your Mississippi and I-225 store in Aurora, Colorado. They looked at the situation, and recommended purchasing a bundle package with added one year total tech support, Webroot and Outlook 365. The agent also suggested the purchase of a 250 gb SSD hard drive. We went through the information with him on my existing internal 1 TB hard drive to verify the information on the drive and the fact that the on line tech support had lost the Outlook data. Danny spent a considerable amount of time checking many of my folders to try to find the Outlook data. The agent tried to boot up the computer one more time and found that, "Device doesn't bootup anymore." (Ref: Service Order: 00217-[protected]). It was agreed that Best Buy would work on the outlook problem, determine what was now happening on the internal hard drive, and utilize my external hard drive to load information back onto the internal hard drive. It was agreed that the Outlook would be fixed by the local technical staff and that the operating system would be placed on the new SSD.

On August 31st, I received a telephone message from Danny at 12:50pm stating that they couldn't find the files. It was determined that the staff at the store had copied the problems with the internal hard drive to the 1 Tb external hard drive, thereby writing over the good external hard drive. Both drives now were the same, but much of my data was lost—including family labeled folders that Danny confirmed were on the hard drives. The agent recommended that the drive be sent to Data Recovery in Kentucky for a Level 2 recovery. I also spoke with Zack, the assistant store manager, who stated that the recovery would cost the store $800 to $1, 500 and take about two weeks.

Data Recovery received the hard drives on September 9th. Mike from Data Recovery called and stated that he couldn't work on the drives until he confirmed that my wife, who's Best Buy account is under, could confirm the work. On September 14th we spoke with Mike again. He stated that they did a Level 1 recovery and found what they thought to be all of the data. However, they wouldn't send the drives back until they could confirm that the store would pay for the recovery. By the way, Mike told me that the cost would be about $200.00.

After tracking the UPS package back to the store on September 26th, I found that it actually arrived on September 24th, and had been sitting on a shelf. I went into the store with the computer on September 26th, and found that the data that was recovered could not be opened by the agent. In addition, the Outlook problem still existed, which by now as a minor point. I spoke to Jerome, the store manager. He tried to tell me that my internal hard drive was bad, and that when it comes back from Data Recovery, it is no good. Funny, it had the identical information that was on the external hard drove. Jerome agreed to further have the staff try to open the files to little avail. I came into the store the week of October 1st to discuss compensation from all of the lost data on both internal and external hard drives with someone at the store. Zack informed me that I needed to discuss the issue with Jerome, but he was at a conference and wouldn't be back into the office until Friday, October 12th.

I met with Jerome on October 12th to discuss compensation for everything that I had gone through. His offer was to return about $137.00 on the $200.00 package or receive a new 1 TB hard drive. As Jerome put it, after all, his staff put in many hours and it cost him over $500.00 to have Kentucky work on the problem (that by the way their store personnel created). I took the refund and left the store without further argument. However, I do feel that the hours that I am spending to recover over 300 email address, apologize for many missed appointments, data lost, time without my computer and multiple trips to Best Buy should be compensated by more than a return of Total Tech Support and time left on Webroot. By the way, I fixed the problem with Outlook that neither on line support nor the store support could solve.

I believe that my problem could have been resolved more justly. This was merely a summary of what I've gone through. I can't describe to you all of the different store agents that I spoke to including, two store supervisors, assistant store manager and store manager to resolve what started out to be a simple problem.

I don't expect anything more from Best Buy, but I just want you to know that you have certainly lost a good customer that has purchased many large and small items from this store over many years.

This email was sent to the regional manager, Jason Benze October 15th. To date, I have not received a response.

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8:36 pm EDT

Best Buy webroot - cancelled - still charged for webroot - geek squad best buy

I sent an email on September 16, 2018, cancelling Webroot effective October 16, 2018. I got an email October 16, 2018 telling me Webroot had been renewed and they were charging my credit card. I responded and forwarded the email showing my cancellation. I expected a response telling me they would remove Webroot from my computer and issue a credit to my card. Geek Squad has yet to respond. As of today, I have sent 6 emails asking for the removal of Webroot and a credit. No one is responding, How difficult can it be to remove Webroot, issue a credit and admit they made a mistake. At this point, I feel they have committed fraud my making an unauthorized charge on my credit card. If they weren't guilty why haven't they responded? Very bad customer service. I think they are trying to force me to accept the charge and just accept they refuse to remove Webroot.

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3:05 pm EDT
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Best Buy stove purchase 18 months promotion acc#[protected]

In March 2017 we purchase Stove, promo 18 months no interest for $1780.51 including delivery $66.99 installation $19.99 gas line $32.99 and haul away $14.99 Stove has been delivered, workers refuse to do installation (because of tight spacewe install stove later with own gas line) and they didn't take away old one. We spoke to salesman Eddie Mates from your store in Melrose Park to give us credit for $67.97 (for installation, gas line and haul away) he promised, we got nothing.We used to pay with checks monthly $100.oo starting in March 2017 with last check send Sept.2018. Total $1800.oo before 18 month period expired. Checks nr.2817, 2821, 2835, 2848, 2861, 2873, 2882, 2892, 2901,
2911, 2819, 2827, 2941, 2952, 2962, 2971, 2981 and 2992, all cleared through CHASE bank. Simple calculation is:Starting balance from your statement $1780.51 minus Credit $67.97 is correct balance of $1712.54 overpayment is $87.46 Please send check to our home address, Thank you Marija Bauk

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6:27 am EDT

Best Buy customer service or lack of

I bought a printer last night from your Etobicoke Sherway store. I waited at least 5 minutes, 20 ft from a group of 5 young men, wearing blue BestBuy shirts, who were having a great time socializing. None of them approached my to provide service. I walked around until I found a young man servicing another customer and waited my turn. Again no other service boy approached me although they seem to travel in herds of 3 and 5 around the store. Was I wrong in assuming they were customer service staff? Finally the busy young man had time for me and we chose a printer. He went off to service another customer. He seemed to be the only one working the store. I tried to find ink, again waiting for another 'herd' to notice me. Someone did and spoke to a group of boys to help me. Another 5 minutes someone in a white shirt came to help and I suspect is still looking for my ink as he had not surfaced by the time I checked out. This is a great place for young men to 'work' if the expectation is that of socializing. Customer service, except for one young man does not appear to be an expectation. I will need a new computer in the near future, but this is not the place for me to shop.
nancy sweete

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1:23 pm EDT
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Best Buy sales and geek squad

DO NOT GO TO BEST BUY! Especially DO NOT use the Geek Squad! Should be named "Worst Buy, " I went in on Sunday, September 23. Everybody was really nice when they sold me a TV and Complete Geek (Freak) Squad service. Then I called the Freak Squad and asked for assistance on an app. I was then transferred through 5 levels over 2 1/2 hours. Someone took over my computer and spent the time wandering around. The Freak Squad member than proceeded to blame the problem on the app. So I was left with no help. This did not satisfy me so I called back and the person wanted to start all over again. Said he could not access the previous 2 1/2 hours notes. When I acted frustrated, I was hung up on. I tried calling back three times with the same results. So I tried calling the actual store, someone rudely told me to call 1-800-Best-Buy and then hung up the phone on me. So my wife and I went back to the store to speak with the manager. The manager was rude and could not care less about us as customers. So we cancelled the whole purchase! The next day I got online with the app. I am not computer literate but in 15 minutes fixed the problem I was having. The point is the Freak Squad was not even close to properly diagnosing the problem. It was something else completely. STAY AWAY AT ALL COSTS!

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7:08 pm EDT
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Best Buy macbook pro

I purchased this macbook pro July of 2017 for my granddaughter for college. It was fine for 11 months. then it started acting up. Not holding a charge, turning off randomly, and loading slowly. When took it in to the Geek squad and they told us to buy a new charger. We did that but didn't solve the problem. After talking to several Geek squad employees (one very rude) we were told that the dd1 year warranty is over. They said it is the logic board and would cost about $800.00 to fix. I simply wanted to exchange the computer for another one . Best Buy said it had to be handled through Apple and Apple said it had to be handled through Best Buy. I thought I had protection because I have the 24/7 protection plan. I was wrong. My complaint is that I feel Best Buy should stand behind their products. It was not even a month out of warranty. Obviously it is a lemon. I am very disappointed in Best Buy. I have purchased many, many items there and am not sure I want to go back. Thank you for listening. Linda Smith . E-mail [protected]@gmail.com I would appreciate a response.

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dubster
, US
Oct 20, 2018 1:35 pm EDT

I was just there today trying to replace my 6 week old MacBook Pro. Customer service laughed at me, and said it was Apple that had to take care of it. Apple called them and said because they sold it to me, they had to take care of it. As I stood there trying to explain that they needed to get on the phone wtih Apple and figure out who was responsible for replacing it, she proceeded to call the police while the other 'customer service' reps laughed at me. I will NEVER shop there again. Now I have to buy a $350 applecare plan to replace it? I think not. Screw you, Best Buy.

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2:04 am EDT
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Best Buy oneplus mobile

Dear sir/madam... i have ordered one plus 6 mobile thur one of ur agents. And he told me to transfer the amount in a particular account so u did...he had sent me the bill nd photos of the mobile and later when its time to deliver the product he blocked me in watssup. More over he had chat in watssup only and we people are expecting the lost amount. He had sent the bill of DHL courier compny and they hav return ur compny name on it...so please its my humble request
Please return my money otherwise deliver the product
U can reach me here in my email: [protected]@gmail.com or can call on to this number : [protected]

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4:18 am EDT

Best Buy staff & culture complaint

The incident happened on Sunday, Sept, 16th at around 3:30 pm. Due to that I have doubt about BestBuy's company culture and how they trained staffs.

First of all, it took us one hour and half to buy a phone in store. Ok, I have no problem with that if it is normal procedure. But it seems like the guys are not familiar with their computer system at all. He could not find an appropriate phone number for me because he did not realize my address is in Scarborough. Also the information was filled in twice because they lost data in the first place.

Secondly, I received personal insult from the staffs. One of the staffs refer to my boyfriend as my son. And upon saying, all of them laughed. This is simply unacceptable and embarrassing.

The associates of my purchase are Andy and Andrew. The store location is Best Buy, 225 High Tech Rd #3, Richmond Hill, ON L4B 0A6, Canada.

I do not know how I want it to be solved. But this is simply making me uncomfortable. This is not the attitude of how they should treat their clients. This is 5am in the morning, and this incident keeps me awake.

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3:35 am EDT

Best Buy not picking up return

Purchased a "Frigidaire - 38-Bottle Wine Cooler - Stainless steel" last month.

It was completely damaged, a corner dented in, considering how strong this fridge is, I imagine it was quite a hit.

I asked for a new one to replace that one. This one was even MORE damaged.

I asked to be able to return it, they picked up the first one easily. The second one, they've never tried to pick up. I call them and they say they will send someone over to pick it up ASAP (UPS or Fedex) and no one comes, no one calls, nothing.

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2:14 pm EDT

Best Buy online order

I pre ordered a game from best buy and was told i would receive it on the release date 9/7/18. I was then told there was a delay and it would come by the 11th. The 12th came and i still had not received it and it had a new delievery date 9/13/18 so i contacted ups to see if i could pick up from a ups site. They told me best buy put a hold restriction on the package so i had to contact them. I called best buy the respresentative assured me he could remove the hold if he called himssef, once we called the ups respresentative told me i could pick it up then recanted and stated that even though the best buy representative was on the line he could not remove the hold. A huge run around for my expensive item that i expected on a certain date and was assured only to not receive it.

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6:48 am EDT

Best Buy returns/exchanges

I am an elite member of Best Buys rewards program.That purchases all the technology for 3 of my families households, so obviously I am going to have more returns than a single family household. 2 weeks ago I returned a $25.00 bluetooth speaker, so that I could purchase a $125.00 bluetooth speaker. At that time I was was told that in the future they may or may not accept a return from me, so of course I accepted the refund and told the clerk I would make the purchase of the $125.00 speaker from target where I know i would not have an issue returning if I needed to, as I didnt want to chance getting a defective product that I couldnt return. Today I went to best Buy to purchase a micro SD card, but accidently purchased a regular SD card. When I attempted to return the SD card with a receipt in an unopened package, for an exchange I was denied the exchange. After a half hour on the phone with Best Buy corporate office, and another half hour on the phone with the third party company that monitors their returns, I was still unable to exchange an unopened product with a receipt... Long story short, Best Buy has lost 3 households business for a life time. I have never attempted to return a product without a receipt and most of the time they are in unopened packaging. I wont even step foot in a store to use my $20.00 rewards certificate I still have... CYA B.B. That was one big mistake you made over a $20.00 product that was never opened and I tried to return after only having it for 2 hours

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1:31 pm EDT
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Best Buy geek squad

I scheduled a truck stereo installation July 12 2018 for August 19 at 100 pm at the Canton Georgia Best Buy. I received an email reminder Saturday August 18 of my appointment .I also received one Sunday at 1200 pm reminding me of my 100 appointment and saying I would soon be in bliss with my installation.The stereo is a navigation and Bluetooth so you can use your phone hands free. I arrived at the store at 1245 and went to the installation door and it was locked which worried me.I went through the front to the customer service area where they informed me they haven't had anyone to do installations for 3 weeks. I'm leaving Tuesday on a trip to Colorado at 5am.I was getting the stereo installed so I could have navigation and hands free so I could use my phone .Now thanks to your wonderful company I will not have it installed for my trip.I could have easily changed to another location if I had been informed that they had no techs.I was led to believe by your emails every thing was fine.Now there is no way to get it done in time.All I got was an I'm sorry which doesn't help at all . What a terrible way to treat a customer and run a business.I will do everything I can to get the word out how terrible your Geek Squad installation is through reviews and online forums.If anyone reads this do not use them.I will also use word of mouth to tell how y'all do business.Just like I was told I'm sorry but will try to warn everyone I come in contact with. A. Steve Harris

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7:52 pm EDT
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Best Buy car radio installation

I bought a $1200 Pioneer 8400 NEX at Best Buy. The radio came with installation. I also bought a backup camera and thought the camera came with free installation as well. The radio came in and somehow my order for the camera ended up getting double and I got charged for and received 2 cameras.
The day of the appointment, I was told to show up 15 minutes early, which I did. But the store doesn't open until 10 so I stood there in the rain trying to get in the store. Once the store did open, I checked in and then was told that I didn't actually have an appointment. I showed them my confirmation and all of the reminder emails and after 30 minutes, Best Buy figured it out and started working on my car. A couple hours later, I showed up to pick up my car. They were busy so i told them I would read the manual and figure it out. As I am looking at the radio, there was a nick in the left hand side of the new bezel, there were 2 big scuffs on both sides of the front of the bezel and on top of the bezel, it looked to be carved. The tech said that the bezel was like that when he was putting it in, but was too busy to tell me about it and went ahead and put it in any way. I immediately went back up to the store and asked why he put this dash kit in if it was all scraped up. I ended up ordering another face plate and was to make another appointment to take the vehicle in and get Best Buy to replace the faceplate, but the next day, I was sitting in the passenger side of the vehicle and there was no sound coming from the passenger side dash or door speakers. So, not only do I have to take off of work to go back up and get the faceplate fixed, I have to try to coerce them into finding out why the speakers aren't working. I got a quote from 2 other shops to trouble shoot and it is going to cost $300 to replace the faceplate and trouble shoot the sound issues. I am screwed now because I don't the time to take off to go through this whole process again.

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Best Buy Customer Reviews Overview

Best Buy is a leading retailer of technology products and services in the United States. The company has a strong online presence through its website, bestbuy.com, which offers a wide range of products, including electronics, appliances, and home entertainment systems. Best Buy has received numerous positive reviews from customers who have praised the company for its excellent customer service, competitive pricing, and high-quality products.

One of the most significant advantages of shopping at Best Buy is the company's knowledgeable and helpful staff. Customers have reported that Best Buy employees are well-informed about the products they sell and are always willing to offer advice and assistance. This level of customer service has helped Best Buy build a loyal customer base and has contributed to the company's success.

Another positive aspect of Best Buy is its competitive pricing. Customers have reported that Best Buy offers some of the best prices on technology products, making it an excellent choice for those looking to save money. Additionally, Best Buy frequently offers sales and discounts, further increasing its value proposition.

Best Buy's product selection is also a significant advantage. The company offers a wide range of products from top brands, including Apple, Samsung, and Sony. Customers have reported that they appreciate the variety of products available at Best Buy, as it allows them to find exactly what they need.

Overall, Best Buy is a highly regarded retailer of technology products and services. The company's excellent customer service, competitive pricing, and wide product selection have earned it a loyal customer base and positive reviews from customers.

Best Buy In-depth Review

Website Design and User Experience: The website design of Best Buy is clean and user-friendly, making it easy to navigate and find what you're looking for. The search function is efficient and the layout is intuitive, ensuring a smooth user experience.

Product Range and Availability: Best Buy offers a wide range of products across various categories, including electronics, appliances, and entertainment. The website provides detailed information about each product, helping customers make informed decisions. The availability of products is generally good, with most items in stock and ready to be shipped.

Pricing and Discounts: Best Buy offers competitive pricing on their products, often matching or beating prices offered by other retailers. They frequently have sales and promotions, providing customers with opportunities to save money. Additionally, they have a price match guarantee, ensuring that customers get the best deal possible.

Customer Service and Support: Best Buy has a strong customer service and support system in place. Their knowledgeable and friendly staff are readily available to assist customers with any inquiries or issues. They offer multiple channels for customer support, including phone, email, and live chat, ensuring prompt and efficient assistance.

Delivery and Shipping: Best Buy provides reliable and efficient delivery services. They offer various shipping options, including standard and expedited shipping, allowing customers to choose the option that best suits their needs. The delivery process is generally smooth, with packages arriving on time and in good condition.

Return and Refund Policy: Best Buy has a fair and flexible return and refund policy. They offer a generous return window, allowing customers to return products within a specified period for a refund or exchange. The process is hassle-free, with clear instructions provided on their website.

Product Quality and Authenticity: Best Buy is known for offering high-quality and authentic products. They source their products from reputable brands and manufacturers, ensuring that customers receive genuine and reliable items. Best Buy also provides detailed product descriptions and specifications, helping customers make informed decisions about their purchases.

Customer Reviews and Ratings: Best Buy features customer reviews and ratings on their website, providing valuable insights into the products and services they offer. Customers can read reviews from other shoppers, helping them make informed decisions. The ratings and reviews are generally reliable and trustworthy.

Loyalty Programs and Rewards: Best Buy offers a loyalty program called "My Best Buy," which provides customers with exclusive benefits and rewards. Members can earn points on their purchases, which can be redeemed for discounts and other perks. The program is free to join and offers additional benefits based on the member's tier level.

Overall Shopping Experience: Overall, shopping at Best Buy is a pleasant and satisfying experience. The website design and user experience are top-notch, making it easy to find and purchase products. The wide range of products, competitive pricing, and excellent customer service contribute to a positive shopping experience. With reliable delivery, a fair return policy, and high-quality products, Best Buy is a trusted retailer for all your electronic and appliance needs.

How to file a complaint about Best Buy?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Best Buy. Make it specific and clear, such as "Defective Laptop Sold at Best Buy" or "Poor Customer Service at Best Buy Store."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or online service of Best Buy where the issue occurred.
  • The date and time of the incident or purchase.
  • A clear description of the product or service involved.
  • Any communication you've had with Best Buy's customer service, including dates and outcomes.
  • The nature of the issue, such as a faulty product, misrepresentation, or poor service.
  • Steps you've taken to resolve the issue with Best Buy, and the responses received.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.

Remember to be factual and include any relevant information about transactions you had with the company.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or photos that support your complaint. Do not include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Best Buy, such as a refund, exchange, or apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your narrative is easy to understand and that all the facts are presented correctly.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have filled in all the necessary fields and attached any supporting documents.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Best Buy or other users to facilitate the resolution of your complaint.

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Best Buy contacts

Phone number

+1 (888) 237-8289

Website

www.bestbuy.ca

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Use this comments board to leave complaints and reviews about Best Buy. Discuss the issues you have had with Best Buy and work with their customer service team to find a resolution.