Best Buy
reviews and complaints

I bought a GPS from BB after I saw what appeared to be a great buy (Tom Tom reg $399. on sale for $179.) On my way home I thought that this was too good to be true so I did some Internet reviews on the model and found that the model was not worth even the discounted price. I decided to not to open it and didn't even take it out of the box.
The next day I returned it and the clerk asked me why I wanted a refund--I told her my story and she said "you know there is a $27.00 restocking fee"---I wasn't happy so I asked for a manager and she said "I am a manager"--I could tell that I wasn't going to get anywhere with her so I am setting out to warn everyone that Best Buy is a company that does't care about customer service--just look on the internet and you will see complaints like mine over and over again.---I will never buy anything from BB again but I will get my $27.00 plus of revenge.

So here's the deal. On Dec 12th I ordered some christmas gifts for my wife online at bestbuy.com. On Dec 22nd I still had not received the packages so I POLITELY emailed best buy and asked them what the issue was. They said it was scheduled for delivery on Dec 24th. So I figured ok, not a problem right? No way wrong. Christmas comes and no gifts. So now I have a pretty upset wife. So I call best buy and ask them what the problem is? They notify me that they had UPS drop off the package to the USPS and that my package could take 30 days to get here. So I got pretty upset and emailed best buy again. THIS lady says that if my package didn't get here by Dec 30th, they would send me a new one free of charge. Well, lets just say that hasn't happened either. So this time I called best buy AND emailed them. I explained to the lady rather politely that I still had packages that have not arrived, and what this other customer service lady told me. This lady proceeds to get ugly with me, and when I asked to speak to her manager, that F***** lady hung up on me. And I still have not received and email or phone call back. Best Buy has got to have the worst customer service I have ever seen in my life. I'm in the US Army so I don't make very much money, and when I go to a business or store to spend my hard earned money I want to be treated with respect. Not spit on and treated terribly like I have with Best Buy. They are one of the most unprofessional companies I have ever seen in my life. I will never shop there again. I refuse to spend my money on a company that cannot keep their word, treat their customers with respect, or deliver their products on time. Instead I will go to Amazon and use them. They are usually cheaper, and get their packages out and to the customer on time, and I have NEVER ONCE had a problem with them.

I had a extremely poor experience at the Radford, VA store, I and my freinds had to wait over 1 hr just to get some one to ring us up for a home theater system, when we requested to talk to the store manager Andy, he came all wound up, and after listening tot he whole story asked us to leave as we were creating a scene, upon contacting the customer services department I got a long sympathetic talk and the crux of that talk being how can they help me canceling the online order I had placed with another retailer for the same products after being treated rudely at the store, and how could the customer service Rep. help me make that decision and place a new order with her, no formal apology or any follow up what so ever simply a email saying we will look into it.

The store incident was simply racial profiling and extremely poor in taste, we bought about 6K worth items online withing a few minutes and will never buy a cent worth of merchandise from best buy.

I will also write to Better Business Bureau and would urge others to do the same.

I purchased3 television from Best Buy in October of 2007.

2 - 15" Insignia LCD's
1 - 19" Insignia TV/DVD Combo

I did not buy the extended warranty, I never have on any other TV and have never had problems with other brands.

The 19" tv/DVD Insignia combo died on the 13th month. They wanted over $200 to fix it. This TV was for a spare guest room and was only used maybe 10 times. The first time we used the DVD player it did not work and within 2 weeks the entire TV died. They said the tube died but would not support it without a warranty. 3 weeks later one of the 15" Insignia TV has died.

I will never purchase another Best Buy name brand again.

My experience with Best Buy's customer service number 1-888-BEST BUY was exceptionally and unbelievably poor. I spoke with three different people and was horribly disappointed. Here's my story:

I wanted to buy an IPOD Touch for my oldest son. He had been waiting for one for weeks before Christmas and now we were finally able to get him one. So yesterday, Friday, I checked the Best Buy five minutes from my home but they didn't have any in stock. After checking online and finding availability at a Best Buy 30 minutes away, I ordered online and chose in-store pickup. I was so happy thinking I'd have it in hand in less than an hour so I was willing to drive to a store 30 minutes away. The online order told me to wait for a confirmation email to take with me when I picked up the item. When I got the email, it said that the item was not available in that store. What?!? I ordered and paid online only because the item showed available in that store. The email said to call the customer service number 1-888-BESTBUY for help. I called the number and explained my situation. I told the customer service rep -- Tony -- that I had ordered and paid online believing that the item was available and ready for pickup at a Best Buy store 30 minutes away (within approximately 45 minutes according to the website). He was very friendly and said he'd see what he could do to get it to me asap. After he chatted with me while diddling on his computer, he said that he would change the order from in-store pickup to UPS One-Day Delivery, no charge, and that I would receive the IPOD Touch tomorrow (Saturday)! He said to watch for an email to confirm this. Needless to say, I was already upset that I wasn't able to pick the item up at the store that was 30 minutes away. Now I was having to wait till the next day to get it. I was thinking at that point that I should've gone to Fry's but it seemed that I would be getting the IPOD Touch the next day.

The next day, Saturday (today), at around 2pm I still had not received the IPOD Touch and worried that if there was a problem there wouldn't be much time to resolve it. So I again called the customer service number 1-888-BESTBUY to follow up on the order and make sure that everything was ok. I was routed to customer service rep Debbie this time. She was not friendly from the very start and sounded tired and frustrated before I even explained what I was calling for. After I told her why I was calling, she pulled up my order and informed me that there was NO RECORD of my conversation story details with Tony on my order. The only thing she saw was that the order had been changed from in-store pickup to free one-day delivery. The clincher is that she told me it takes one day for an order's change to be processed. That means that the change from in-store pickup to one-day delivery wouldn't be processed till Monday so I would not be receiving my item till Tuesday "if there aren't any problems"! I was so upset I could hardly speak. When I had ordered and paid for the item online I fully expected to be picking it up within the hour. It got changed to the next day. Now I find it will be a minimum of FOUR DAYS LATER! I told Debbie how upset I was and that the situation was unacceptable. She said there was nothing she could do and that I "would just have to wait till Tuesday". I asked her why Tony would tell me that I would get the IPOD Touch the next day if it clearly wasn't going to be processed till Monday, she said she didn't know and that "I guess he lied". Whoa, what kind of training do Best Buy employees receive?!? I was absolutely flabbergasted at this point. I figured I had to talk to someone with more authority so I asked her for her supervisor.

After being on hold long enough for my condition to go from upset to fuming, I was connected to Katie. I had to repeat my whole story from the very beginning. I made sure that Katie knew how upset and dissatisfied I was. She told me that she didn't know why Tony promised delivery by Saturday. She defended all the things that went wrong, from Tony's lies to Debbie's rude attitude. Katie at one point did apologize and say she would do what she could. Do you think I really believed her, especially since she defended Tony's lies and Debbie's rude attitude? Then she said that all she could do is forward this "problem" to their "Research Team". The Research Team would then determine if I should get a digital coupon via email and how much it would be and that that's all she can possibly do. When I asked for HER supervisor she told me that she was it, the top of the line and that there was nowhere to forward me to. She said I was already going to receive my item and some sort of coupon and what more did I want? And then after I repeated that I was very upset and dissatisfied, she told me that there was nothing more she could do and if I kept on she would terminate the call. I was livid by now and explained that I knew this wasn't her fault but that the situation was being handled poorly and I was not a happy customer. I wanted her to do something concrete and substantial for me NOW because I had two teenagers who loved electronics and Best Buy was rapidly losing me as a customer forever. All she would repeatedly say was that she was going to have to terminate the call. I asked for a phone number to a formal complaint department and she said she was it -- customer service. What a laugh.

Today is Saturday, December 27, 2008. I guess I have to wait for the IPOD Touch to arrive next Tuesday. We'll see what happens. The one thing I know for sure is that I will not step foot in a Best Buy store again. My two teenagers will have to shop at Fry's or elsewhere.

In November 2007 my son's Playstation 2 wireless controller became unusable (a button began sticking). Since the malfunction was within the 2-year extended warranty, I referred to the Best Buy extended warranty brochure to see how I should proceed with replacing the product.

The brochure stated that *before* I brought the defective product to the store I should get a return confirmation code by either calling an 800 number or filling out an online form. I opted for the latter and went online to fill out the form. After completing the form, I was surprised when the website informed me that I should be receiving the confirmation code "within 5 to 7 working days" via snail mail. What?! My plan was to exchange the defective controller the same day, not a week from now! I printed the receipt from the online form and proceeded immediately to my nearest Best Buy store.

At the Best Buy store I presented the broken controller, the store extended warranty, and the receipt from the online form. To my surprise, the Best Buy customer service rep told me that because I filled out the online form, I had no choice but to wait the 5-7 working days before exchanging the broken controller for a new one. I was then asked why I didn't simply bring the defective product to the store in the first place, in which case they would have been happy to replace it immediately. What?! I pointed out that the extended warranty brochure clearly stated that I was obliged to obtain the return code BEFORE bringing the product into the store. No, I was told, I *should* have just brought the controller to the store, or made the phone call, but not fill out the online form because the online form takes several days to process. Again the Best Buy customer service rep said they could not replace the product that day because I had already filled out the online form.

Needless to say, I was angry. I pointed out that nowhere on the extended warranty brochure did it state that if I opted to fill out the online form I was adding at least a week to the replacement process. Since when, I asked, does someone go online to take care of business with the expectation that it would take *longer* than alternative methods? I was composed, but firm. To make a long story short, I resolved not to leave the store without the replacement product in my hands (my son was counting on me). I worked my way up through the management until I finally got a manager who--grudgingly--agreed to replace the product then and there. It took over a half hour to get satisfaction and seemed to leave everyone with hard feelings. What the heck.

By the way, ALWAYS purchase the extended warranty when purchasing a Playstation game controller. I've never seen one last beyond 2 years without one or more buttons sticking.

Bestbuy, first of all overcharges all their customers! Believe me if you know an employee there, ask what their price is compared to regular customer prices! They get wholesale price! While us innocent customers get jacked by there ridiculous fees! I bought my laptop from Bestbuy about 4 months ago! A Toshiba Laptop, Well the screen was slightly coming apart, so I took it back... It ended up being a DEVO.. It took about an hour, for the managers to decide! one lady manager, was trying to say it was wear and tear, IT WAS ONLY A MONTH! My warranty was going to cover it! But Bestbuy Managers are complete ###s! They ended up switching, my laptop, for another Model, b/c they somehow discontinued them right after I bought it! I was suppose to get 250.00 in rebates, well after the switch no one told me anything about the rebates.. I received a letter stating that I was declined of my rebate b/c i returned my purchase! No body told me anything of that, I even paid more for the newer laptop! Bestbuy, is nothing but a scam, taking peoples money, and hesitate to return items! I am glad, the bestbuy in houston, was robbed the other night of 50, 000.00 they deserve it! They had it coming! And the other bestbuy in Houston got their windows shot out! I think this explains that people are fed up with bestbuy...

This story occurred right before the Christmas. As a loyal BestBuy customer, I was treated unfair by a Leesburg, VA BestBuy Store manager and asked to leave.

I ordered an item using my virtual credit card number over the Internet and then selected “in-store pickup” to save the shipping charge. When I went to the store with the printed email proof, my driver’s license, and the virtual credit card number with CVC code and expiration date information to the Leesburg, VA BestBuy to pick up my item, I was told that I could not get the item, though my credit card is already charged. The reason was that they have to see the physical card used to purchase this item. A virtual card, according to this store manager, would not be acceptable.

To ensure online shopping security, my credit card can provide consumers the option to generate a temporary credit card number that can be set with an expiration date and credit limit (normally preferably to be the same or slightly larger than the price of purchased product). I, as many as many online shoppers, have applauded for the virtual credit card system. By this means, customers can take the advantage of the e-commerce or e-shopping with limited concerns about credit card safety.

When I tried to explain what the virtual credit card number was to this store manage, Mr. Don B., he did not show any interest of listening. Instead, he said, ”no matter what, without the credit card, I cannot give you the item.” When I asked him what I can do since my credit card was charged and the item was a Christmas gift that I needed to get for my friend before Christmas, he said the only option I had was to call BestBuy Online and cancel the order. If it were not a Christmas gift and timing was not an issue, I could just follow what he said to save the hassle. However, timing was really important and in the email BestBuy sent to me, the item is available now in the store for me to pick up. Then, I suggested, “how about I call BestBuy Online and you can talk with them directly so that you can see I am the exact person for the item and there would be no concern to pick up the item then”. Even then, I was still thinking that he might be a good manager just trying to defend customer’s product safety. However, he refused to participate in the efforts.

In fact, I, as a customer, have not made a mistake in ordering the item, paid with my virtual credit card number, and came to the local store to pick up my item. This issue was originally only related to BestBuy’s policy that did not consider the option for virtual credit card number. When the problem occurred, the store manager, instead of trying to help frustrated customer out, refused to participate in any possible remedial efforts. Even when the customer offered the patience trying to solve the problem with the store manager’s participation, he just flatly refused. It is not the way a store manager is supposed to behave, based on my understanding of American retail managers’ roles.

When the option of talking with BestBuy Online was refused, I expressed to him my frustration, “I cannot believe this. It is paid with my virtual credit card number, I offered my driver’s license, my virtual credit card number with CVC codes; if there is any other information, I have no problem to offer; but how comes I just cannot get my order?!”. This store manager said, ”mam, further talking about it will not get you the product. I will have to ask you to leave.” I asked, “what? Asking me to leave? What makes you this right? I am coming to pick up my order that is paid, but I am asked to leave?” He said, ”yes, I ask you to leave. If you do not leave now, I will call police.” When I asked for what reason he can call police for this, he said because I yelled to him. I wish I had video recorded all this. I yelled? Ridiculous! Maximally, I might have slightly raised my voice when I was so frustrated, but I did not yell! Why would I yell? I was talking to him and just try to get my order that I paid. Why would I need to yell then?

The funny thing is that he then wanted me to leave immediately. For him, it seemed that one more second of my presence in store, even just look around the store, would threaten him and he wanted me to disappear immediately.

I left BestBuy, and feel the whole thing is so ridiculous!

I bought a Toshiba laptop computer through bestbuy. It turned out to be nothing more than a useless piece of Junk. Yet best buy wont refund my money, they wont offer an exchange... but instead I had to pay out of pocket for them to return it to toshiba and have toshiba repair it which they told me I would get my 35 dollars back that i had to pay up front if the computer was covered by the Manufaturer's warranty.

I found out the computer was covered yet bestbuy would not return my 35 dollars as promised origionly.

I purchased over $3000.00 of appliances from BESTBUY.COM and paid additional for installation and haul away of my old appliances. This morning I was supposed to get the installation (the appliances came earlier in the week, but BB couldn't install until now) This morning the installer failed to show. I called to sort out the problem. That started over 2.5 hours ago, I am now on my 9th phone call and still have no resolution. There customer service sucks! Their excuse is that the computer systems for installation, purchasing, compliants etc are all different and they don't have access to the different departments. I have been sitting on hold for almost an hour just to reach a customer rep - just got disconnected again! I doubt that they really monitor phone calls otherwise none of their reps would have jobs.

Before moving to Japan in Oct. 2003, I wanted to get a laptop.

I purchased it from Best Buy and was asked if I wanted the extended warranty for another $200.

Since I was going to be using it in Japan and moving it around, I figured this would be a good and safe choice.

Now, I was concerned if the warranty would be voided if I left the US. But, their warranty was valid internationally.

So, I went with it.

Nearly 1.5 years later I was having problems with it.

I brought it to Toshiba in Tokyo and they took a look at it for free.

I then contacted Best Buy to see what my options were.

My only option was to get it repaired with my money and send in the receipt to Best Buys Warranty Center.

As soon as I got my laptop back from being repaired I sent it out.

I even wrote a letter explaining the details of what happened.

Since I was living in Japan, I asked my dad to keep in touch with them and find out the status of the reimbursement.

My dad could never get a straight answer and people that he had previously spoken to before miraculously "no longer work here".

So, he could never speak to the same person which make him have to start again from scratch.

Some of the employees would say we never got the receipt, while some of them would say your check is in the mail. You should get it in the mail next week.

Needless to say, it never came.

It was for a measly $100 dollars to repair the fan.

Occasionally when I come home for a visit I dare not step into that store.

I will never ever buy anything from them again. That is unless I get my money back. But looking back after 3+ years, I'm not holding my breath.

I have boycotted the store and told all my friends and family to never shop there again.

I hope people realize how screwy these companies can be and reneg on promises made.

If anyone from Best Buy is reading this and would like to get some loyal customers back, please contact me, maybe we can work something out.

I would like to report my experience with the BestBuy store in Marlborough, MA, more specifically with the store manager.

A few hours ago I purchased a car GPS (Magellan 1212) and after leaving the store I realized that the corner of the package was open.

Since I liked the model, I decided to open the rest of the package in order to operate it. It turned out that this unit was missing the SD card. I could not find it anywhere within the package.

I decided to come back to the store in order to return this unit or get an exchange. The customer service told me that if I return it then I would have to pay a 15% restocking fee for that unit. I told her that the unit was sold to me with the SD card missing and if an exchange was not possible then I would like to return it. Since the unit was sold to me with missing contents I do not think I should pay any re-stocking fee.

She called the store manager to attempt to void the fee. The manager initially told me that this unit did not require any SD card (the missing part), but I pointed out in the package contents section that the SD card is listed there. Then the manager removed all the contents of the package. After not being able to find the SD card, he told me that since I opened the package I had to pay the 15% re-stocking fee unless I exchange that product. I told him that was the last unit and that I would like to return it and check in other stores to see if I could find the same model. He repeatedly asked me if I read the back of the receipt that states about the 15% fee for this class of products. I replied stating that the store sold me a unit with missing contents and it was not my fault. The manager warned me that he was the store manager and he would not bend any rules to resolve my case.

He repeatedly stated that there was nothing he could or would do about it. As a matter of fact his tone of voice was demonstrating annoyance while talking to me.
I replied stating that I was very frustrated as a customer. The manager made no legitimate attempt to resolve the situation. I finally asked him if he could look in the store (either in the stock room or on display) for the same model so that we could have this situation resolved. After a few minutes of searching in the store show room only, he said that there was no unit left. I also asked him to find me an SD card for that unit and he aggressively told me that he could not and he would not find nor give me an SD card from any unit in the store, not even the display one. Since thismanager made no attempt to further help me, I suggested for him to find me an equivalent model of another brand. He said that the model Tom Tom ONE 125 was the closest one, but it was cheaper than the one I bought, and he would not refund any difference. It turns out that the manager was wrong since I paid 79.99 for the original model and TomTom in question was 99.99. I told him that since my original purchase was a model with missing parts (which he logged in the system as defective), he should at least give me the closest model available for the same exact price. Once again, this manager insisted that he would not bend any rules for me. He also insisted that if I don’t buy that TomTom, he would charge me the 15% restocking fee and that I should read the back of my receipt. I replied asking: “So I come to your store, buy a piece of equipment with missing parts, try to return it, the store can’t find any equivalent model and I have to pay a restocking fee?” He replied stating that he just follows rules and he does not make them. In addition to this, since he is the store manager, there was nobody else that could help me with my case.

As a customer, I am more than frustrated with the indifference from this store manager that offered no attempt to solve my problem or at least remedy the situation with reasonable options. I felt violated since my only option was to buy a more expensive model. I felt even more frustrated with the type of treatment received since at all times I seemed to be the one that did something wrong. I bought the unit just a few hours ago and I had no chance to use it. I never acted in bad faith nor took advantage of the store policies, such as using the unit for days and then giving it back. Instead, I received a non-functional unit, which was sold as brand new. I understand that the store has policies to discourage customers from using equipment for leisure, such as camcorders and GPS, for a period of time and them return them as new. That was absolutely not my case. I had no interest of abusing of any policy and I promptly returned it to the store as soon as I noticed the missing part in the package. This was done in just a matter of a few hours. I was extremely disappointed and aggravated with the store manager’s professional treatment since he made no attempt to remedy the situation and he treated me as if I was acting in bad faith at all times. I will certainly take this as my most relevant experience with BestBuy. I will take all the possible actions to file complaints on consumer protection agencies or even in the media, to the extent allowable by the law, since I felt that my customer trust and protection were clearly violated. I will make every attempt to make sure customers like me have more protection against stores like BestBuy.

I hope my words send the right message to consumers and that proper corrective actions will take place in a near future, otherwise this store will be destined to push customers away and consequently follow the course of so many others that eventually went out of business

I overlooked sending my Beat Buy monthly payment, so I went to a Best Buy to make my payment to avoid being late. Only I was informed that Best Buy no longer takes payments at the store. Imagine that, an electronics store that is not capable of processing a payment at the sore. I was told that I could either make it online but it would not be posted for several days and a late charge of $39.00 would be added to my account it if didn't get processed before the due date on my statement or over the phone where I would be charged a processing fee of $15.00. This is a nothing but a SCAM! Target will now supply all of my electronic needs and by the way, you can pay your bill at the store.

I was at Cascade Station Bestbuy which is on Airport Way purchasing a labtop. The manager, without my consent ran my credit card to check all my past purchasing history. A few minutes later, the manager comes out and say he cant sell me another labtop because I bought one from a different store in the morning. Isn't that illegal?

In 2003, I purchased a computer from Best Buy for a total of around $1, 100 on their "no payments for 12 months" plan. I made regular payments which got the price down to $600 when I lost my job and missed one payment. They demanded everything up front, and of course there was no way that I could pay the full amount, so they (Household Bank) began to add ridiculous fees and interest adding up to about $50 per month. I could do nothing by this time, since they would accept nothing less than the total amount. By the time the total of my bill reached $2, 200 (remember, this was originally $600), they turned it over to creditors, who were willing to make a settlement of $900. I arranged a repayment plan with the creditors, but Best Buy demanded that they extract a payment sooner than my arrangement would allow.

In short, DO NOT EVEN CONSIDER applying for credit with Best Buy, unless you are willing to gamble with your good credit rating. Their credit department is a predatory and vindictive organization that is little better than a legalize mafia.

best buy offer is intriguing, but it is "backordered." i have waited for 2 weeks, and they provide zero information on when it would be available. I feel defrauded for a purchase of a product they don't even have. Best buy provides no information when it would be available. Am i supposed to wait a year. for best buy it sounds like it.

I bought a washer from the Best Buy website and it was delivered without the transit bolts. I called them 4 times and asked them to send the missing bolts to me and they say I have to pay for them myself, even though they are part of the washer. Even the manual says that they are part of the washer. These bolts prevent damage to the machine while it is being transported, and my husband and I have to move every few months coz of his job. We already moved once since we bought the washer and had to pay someone to make temporary bolts for that move. We have no bolts and have to move again in a few months, and this will damage our new washer. It is illegal for them to demand that i pay for the missing parts.

Waited 6 weeks for the card and / or statement. Never received either. Called best buy to get phone # for information. Found out I was being charged a late fee as well as supposedly getting paperless statement. Tried to explain I had no card thus no account number to reference. Refused to give me number and tried to charge me to make a full payment by phone and close the account. Finally got them to waive late fee and phone charges top pay account and close it. A week later called to inquire why payment hadnt posted to my checking acct. And new fee of $ 5.99 had been posted. Still received no letter confirming closed acct. Waived fee told me I had a zero bal. A few days later collections started calling never leave a message but call 5x a day. I call and inform them pmt. Had been made but lo and behold they have the wrong acct. # for my checking acct. And ar charging another $35 dollars for returned ck fee. Finally yelling I get fees waived and reprocess pmt. Waiting to see if they get it right.

We purchased a Samsung Refrigerator in May, 2006 along with the Best Buy extended service agreement. On August 28, 2008 we called in to have them fix the water in the door not working and a loud clicking noise coming from the back. A Geek Squad tech came out and stated the issue and ordered parts that took 2 weeks to come in. The Geek squad tech came back and replaced the 2 parts. The clicking went away but the water still did not work. The refrigerator then developed a water leak. We contacted Best Buy again who scheduled another company (Affordable Appiance) to come take a look. The tech stated that when he arrived the inside back of the refrigerator was broken and the water container in behind that wall was cracked. He also stated that the previous tech had replaced the wrong part for the water and that is why it did not work. He replaced another part for the water. The water still did not work. The tech said he would report the refrig not repairable.

We have now contacted Best Buy 3 times since the last service call. Each time something was missing to address this issue. Each time it was to be 3 to 5 business days for them to respond. Each time they placed on hold then hung up when waiting to speak to a supervisor. They have no way to escallate an issue to someone who cares acording to Dawn in the service call center. Today they declined replacing the refigerator pending the head Geek Squad Tech from verifying the other companies report. Then the request process will start over. It is now 1 month since our original call and the tech will not come out until next thursday. The it will take a few days for them to report on the previous report so we can wait another 3 to 5 days to get an order number so we can get a claim number then get the refrigerator replaced.

This is excessive non customer service and we paid way too much for the extended service agreement to be treated this way. I would not recommend purchasing an appliance from Best Buy and definately do not purchase an extended agreement and do not let a Geek Squad tech service your equipment.

I was shopping at Patchogue NY (Store 824)today to buy a pack of CD-Rs. Sitting on the shelf (fronted and faced) were several brands and types. 2 of them were placed above stickers that read $8.99 and they were seperated by 4 or more other products. I took the one set that was a Memorex 50 count CD-R because it would be easier to label as opposed to the Black Memorex CD-R's that were priced just the same. At the register, the plain Memorex CD-R's rang up at $22+. I said to the cashier that they were labeled at $8.99 and she replied, "Oh, that's what everyone says. You have to get the Black ones." I am sorry but by NYS law, if the product is priced as such, the consumer is to pay THAT price. I walked back to get the Black CD-R's and stopped at the Customer Service desk to tell the employee what was going on. She didn't seem to interested in the fact that I had to go back to the far corner of the store to get a product to replace another because their own employees didn't stock it properly. Chances are, at this point, the facings might have been corrected. I did mention that in the stores I worked in (I have 17 years retail experience) that if the product was priced as such, then the customer would pay THAT price. I could have bought up every last 50 pack CD-Rs for $8.99. And that is by LAW. Plus, as an employee, I would have been written up (along with every other employee) for stocking the shelves incorrectly whether I did it or not. It is not as if one or two packs were incorrectly placed on the shelf, but there was an entire facing with over a dozen lined up for $8.99. To make matters worse, the cashier rolled her eyes and told me, "Just get the Black ones." In my years of retail experience, you do not chastise the customer for the store's inadequacy. Nor do you SEND the customer to get the RIGHT product. Either the cashier or another employee goes and gets the product. I am partially disabled. I have permanent nerve damage in my back and legs. Not only did I have to walk to the far reaches of the store once, but twice? All because of employees who aren't willing to help their customers or stock the shelves properly? I was always a loyal and frequent customer of Best Buy, but after this encounter, I am most likely to take my business elsewhere.