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Best Buy Geek Squad / lost data

Lakewood, CO, United States Review updated:

Don't use Best Buy Geek Squad! Very incompetent...They don't know what they are doing--they lost all my data in a simple data transfer to an external hard drive. They said the hard drive failed the second time they opened it up--terrible help from the manager.

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Comments

  • Ps
      Jun 19, 2012

    Who says I didn't

    0 Votes
  • Ps
      Jun 19, 2012

    I just bought a new computer and while in the store purchased an external hard drive and wanted to have everything loaded at one time. Most of the data was stored on flash drives. The point is I paid for a service which I didn't get.

    An update on this pathetic Belmar Best Buy Geek Squad is that after leaving the store I took the computer --that they said had a destroyed hard drive-- to my IT department at the University where I work. They determined that the hard drive was not lost and that all the data was there--the computer apparently being old-- turned off because it overheated and the ### technician could not figure out what was wrong!

    The incompetence goes further-- in that the manager did not check the work done by the moran technician but believed him and supported his "team" of incompetent morans. This manager needs to be replaced as does the team--they are an embarrasement to the company and to themselves.

    -2 Votes
  • Ps
      Jun 20, 2012

    IT departments are not in business of repairing or selling home computers of employees--you must not be familiar with the university system..at least that is what it sounds like

    0 Votes
  • Ps
      Jun 20, 2012

    They did a courtesy check -- the transfer of data will be completed by a professional they recommend-- for sure not any of the morans at the Belmar Best Buy Geek Squad. Good Luck and Good By

    0 Votes
  •   Jun 20, 2012

    Lol @ "morans". Your tax $'s for education at work. :P

    0 Votes

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