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Best Buy / customer dis-service

1 3700 Mandela PkwyEmeryville, CA, United States
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I am bringing to your attention my disappointment with BestBuy reseller as well as Toshiba Customer Services. They do not offer world class services.

I have tried to renew what they call a Best Buy Performance Service Plan but since my previous warranty expired 3 weeks ago they did not allow me to renew my plan. As for Toshiba, they never answer my request. I am concerned because I had many problems and issues with this Toshiba laptop for the last 3 years. 4 times in repair services! So, extending my guarantee plan is the minimum I can do since the technology is not viable. And, although I spent more than $3, 000 with this purchase (Serial # 25230284K) nobody cares about my request and concern. However, they send me promotional emails every month to upgrade or buy more. But, how do you upgrade a laptop that does not run properly. They must explain me that..

I have contacted both Best Buy and Toshiba Services but they do not want to extend the warranty. They, even worst, do not want to listen to me. So, this posting is to help future Toshiba and BestBuy customers understand what world class services they can expect.


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