Best Buy
reviews and complaints

I bought a phone from a local Best Buy store. I used if for three months and faced some problems. Suddenly all kind of bugs appeared almost every day and only later I found out that my phone was not able to download and install new updates. I tried to fix it myself, but everything I've tried was useless. I went back to the store hoping they'll fix it but they refused and said that my warranty can't cover that and that I have to pay. They also refused to refund my money. I'm very disappointed with Best Buy, horrible experience.

On the best buy.com website, the iPad Mini 4, 128GB, verizon unit was advertised for $329.99. When going through the on-line purchase process, it seemed normal until the very end when placing the item in the cart for purchase, an error was returned saying Unavailable. This was the same result with 16, and 64 GB models and well as in any of the 3 colors advertised. After calling Best Buy, they claimed there were none available anywhere. I think the goal was to get a customer on the website with a non-existent sale product in the hope something else would be purchased. The customer service agent I spoke with said the sale price could not be honored after the end of the sale (I was with in the sale time frame) and it was a limited supply sale. No where do they say the sale is limited to in stock items nor is there indication of out of stock items until completing the purchase process. BAIT and SWITCH.

Sir/ madam
My name madhanraj I am liveing India tamil nadu chennai. The best buy company address 15350 sherman way ste 250 nel, can [protected] california po box 7735 united states I buying a new apple ipad wifi+4g 256gb this company is cheating me I will deposit in 35000 thousand indian money
But that company not deliver my phone pls immediate action

Oct 15th 2016
[protected]
Order a new dryer on line from Best Buy, the online order said four available and that after ordering they would call with a delivery date and time. After ordering the product they called and said it would be Nov 7th delivery date. Called the number supplied above and talked to a young girl and she told me it was going to take so long as it was a special delivery. After trying to explain to her that when I ordered the item it told me that there where four available she kept telling me that she was on line and it clearly stated a special order item. then after starting to get upset she told me that I was not to raise my voice that was too much for me as I am one person who believes being the customer doesn't make you right all the time but when you have a legitimate complaint some one better listen. Any ways the conversation didn't end pleasant so I called back Oct 17th to talk to a supervisor and now no one called use.

10/14/16 Total Purchase $312.80
BUYER BEWARE! I bought a Surface 3/4 docking station. I informed the sales agent I could buy the same item through Amazon Prime at price $60.00 less. He said he will price match at the price shown on Amazon. He did the price match but with a procedure called "Bundling" of which I was not aware of. I purchased several additional items and they were included in the sale, they spread the discount across the remaining items and specifically told me I could bring any of the items back if I was not satisfied with their performance. A connecting cable was included with the monitor screen that I purchased, thus I did not need the extra one that I purchased. When I tried to return the connector that I did not need they informed me that this would void the initial discount and I would have to repay this amount to complete the return of the unwanted Item. BUYER BEWARE

I sat behind a customer to buy a phone for 25 minutes. Although there are three work stations, only one was operated. I asked if someone else was available to provide service, I was told No but that he was almost done. 15 minutes later still not available. Two other customers were behind me. I complained to the manager who came very non chalant. He said it was normal to take 40 minutes to sell a phone. I commented was to put people behind the desk if it takes that long. I informed I will go somewhere else. The manager, Logan, was useless. Poor people skills.

I bought a denon avrs710w receiver on 03/11/2016 at a bestbuy store located in weston rd. At the time of buying, sale guy convinced me to buy the service plan. Based on his promise that I can get a new replacement in case that there is anything wrong with the product. Unfortunately, my receiver did not work any more on aug. 1 2016 when we (Many friends of mine) were playing at my home... I went to the store of bestbuy where I bought the receiver. I could not get a new replacement, I was asked to leave it in the store for repair. Almost a month past, I could get my receiver repaired. I called store a few times but the store could not even find the receiver and the required information about receiver.

Bestbuy sale guy lied to me! Bestbuy service made me very upset / disappointed!

Today when I called to find the status, the answer / result made me fell extremely disappointed again.

Please help to look into this case and give me a new replacement asap!

Jun (Tel: [protected])

Initially delivered the wrong one. Delivered Amana instead of Frigidaire. Delivered Frigidaire but failed to attach Toe Grill. Richie left message that he would take care of it. 3 weeks later Toe Grill not delivered or installed. I love my new fridge but dislike the bottom on it not covered. Help.
Pat Buheller.
The only numbers to help track is the OMS# which is:
[protected] and FMS# [protected]

I was a Best Buy customer in the past and loved this site and their products. They were great and very reliable. About two months ago I decided that I need a new cell phone and I decided to order from Best Buy. That was the biggest mistake I've ever made, there is nothing left from Best Buy! It is now just a scam like many other websites. They took my money very fast and did not deliver my phone. I have no idea where it is or what had happened with it because I can't reach someone from Best Buy customer service! Avoid!

On May 20, 2016 around 4:30pm My husband and I went to the Best Buy on Drew Street and US 19 to purchase a Clock Radio. We had a credit balance from 2 Samsung Galaxy S6 phones we purchased last year totaling $18.32. We brought the original receipt to use the credit towards the purchase. The credit balance did not appear on my account at the cash register so the clerk called a manager. The manager proceeds to talk directly to the clerk ignoring us completely. The manager tells the clerk that the receipt would not suffice and would have to be re-submitted to corporate for verification. This is the third such incident we have experienced at this store. What good is having a manager involved if he/she will not address the issue at hand. Social media is a powerful tool consumers beware Best Buy does not honor their own receipts/contracts. It is time to boycott Best Buy for their poor customer service and bad business practices. I will not purchase another item from Best Buy and I will tell everyone that I come in contact with to do the same.

We are a nonprofit organization serving abused foster youth and have been in operation for 26 years and maintain 6 figures in our checking account. We have NEVER ever had a check bounce in all these years and up until the last 45 days, we have not had problem writing checks.
In the last month or so, many of our checks have been declined due to TeleCheck services. When we speak with your representative, we are told there is NO negative history and yet the checks are still declined. The rep states that they are not sure “why” our check is being declined, yet still unable to do anything about it. We were told to “wait a few days” and try again so we did…
We attempted to purchase 2 computers at Best Buy (almost $3, 000) and check was declined. We ended up buying the same computers from Fry’s without a problem.
We attempted to buy a set of new Washers and Dryers (about $2, 000) again at Best Buy and again the check was declined. We ended up buying them at Pacific Sales without a problem.
We went to purchase a new refrigerator (about $3, 000) and flatscreen (around $3, 000) and check was declined. We purchased the refrigerator from Pacific Sales and still shopping elsewhere for flatscreen.
I wrote a check for about $650 at Bed, Bath and Beyond today and had the same issue but the manager knows me and has taken many of our checks in the past so he accepted the check despite being told by TeleCheck that you don’t have enough info on us?
How is it that you do not have “enough info” on us since we have been in operation for 26 years and have absolutely NO negative history and a $3million annual budget? We have never bounced a check and our consistent balance in checking is around $500, 000. Our main method of purchase payment is via checks and we have written many checks to BestBuy in the past.
We tried to ask your rep if a manager could call us back but they state NO, we have to call them and wait around for someone to be available. Best Buy lost at least $10, 000 in sales this month from us alone due to TeleCheck services and after reading recent consumer reviews, it appears your company is having some issue with many accounts.
If you could please advise on how we can FIX this problem and get me to the right individual who can “get more information” on our company and complete our profile or whatever needs to be done. I also feel that companies who use your service should be made aware of customer experiences so they can know the loss of sales that are resulting for no good reason other than your internal systems glitch.
Thank you,
Sandi Heyer
CEO

Heritage Group Homes, Inc
www.heritagehomes.org
PO Box 8400
La Verne, CA 91750
[protected]
[protected]@gmail.com

Cc: Hubert Joly, CEO
Best Buy Co

Cancelling my Best Buy account!

I purchased the flat screen the last week of December 2015. Last month, I went to remove the coax cable and found the plug on the backside was defective.
I called the Geek Squad and they happily came out and diag. the problem and that he would be back in a week as he scheduled another appointment. The day before the 2nd appointment, I got a call to say the part was on back order and that it would be May 8th at the earliest to get the unit repaired.
I then called the 800 as the CR felt my pain and said to take it the nearest BB for replacement. I went to the Jackson Michigan Store and the manager thought I was stupid since there was nothing on their system saying so and to take my TV and leave!
I then recalled the 800 CR and they finally admitted the original CR Rep that I was told to take it in to see if the manager would consider exchanging it! The CR Manager said the CR Rep made a mistake and should not have informed to take it in! She said she would not honor the replacement that was previously given. ALL the Jackson Store personnel were rude and I would not recommend buying anything from Best Buy as I am/was a long time BB Customer!

I have ordered a TV from Best Buy website and when it arrived it was defective, it was not working correctly and sometimes it even turned off by itself. When I contacted customer care they told me to send it back. After they received the broken TV they offered me another one which was much cheaper. I told them that I want to pick another one by myself, but they wouldn't let me pick one out. I was arguing with them for days until they finally agreed. I did received another TV and it was ok, but their customer care stuff just stressed me out! Never again!

I had malware in my computer and took it to the Geek Squad on o3/28/16. Technologist at deck said they would take out windows 10 and reinstall windows 10 and Google Chrome the browser I use. Windows 10 is not properly installed, most of the settings are non functional. I can't uninstall unwanted app's. Most functions are very touchy. There is no Microsoft programs. Store number 62. Picked up my comuter 04/01/16 I paid 259.89 for poor skills.

Victoria Hunter [protected]

my package was delivered to the wrong apartment on 3/24/2016 Ups drove right past my apartment and the lady that the package was delivered to brought me my package thank goodness. The tracking number is 1zW493040332140914. I hope in the future they don't do this again

My 70 year old father asked me to order him a TV. We went online and found Best Buy. Company seemed reputable, so we decided to order. Before ordering I checked their return policy and it stated that it is possible to return anything within 15 days. When we received the TV the screen was broken. I immediately contacted customer service and but they refused to take it back and refund us. Their rep said that we had to bring it back within 48 hours if we wanted to get a refund. Horrible customer service, full of liars and thieves! My father is very upset. I'll never order anything from Best Buy again! They have just lost a frequent customer.

Purchased a router at Best Buy w/ a Replacement warranty. They didn't provide a copy of the terms and conditions. Instead they sent an e-mail. The e-mail link went to a list of 20 + options for the terms and conditions. You can't tell which terms and conditions matches to what was purchased. I called the toll free number to talk to Geek Squad about which warranty was purchased. After being drooped once, having to wait in the queue two different times at about 10 minutes each, I spoke with a Geek Squad representative. They dialed in and looked at the e-mail, followed the links and they couldn't figure out which terms and conditions went with what I purchased. They came back and explained that I had a Replacement warranty and that they only handle protection plans. And, that replacement warranty terms and conditions should have been provided at the store. So I called the store and they just tried to send me on the same merry-go-round of clicking on the link they e-mailed me. Which I explained multiple times I had already done that, and that their own Geek Squad staff couldn't figure out. They couldn't tell how doing what I had already done was going to solve the problem other that is all they wanted to tell me. Their only solution was for me to return the router and get a refund on the protection plan. So, I have to spend an additional 2 hrs of my time to unhook it, drive to best buy, wait in their line at Geek Squad which can take a while to get a refund, drive back home, reinstall the router, resync it with my devices, reinstall my extenders?

All I'm trying to get is a printed copy or a PDF of the Terms and Conditions so I have record of what I purchased and the rules. Why is it so hard to get a copy of what you paid for? You know they will throw the terms and conditions in your face later, so why can't I get one now? I've been burned in the past (wasn't Best Buy) by not having the T&C of when you purchased it. I've actually had some companies try to apply current T&C when you need support and not abide by those when you purchased the product. Had I have not had a copy of the T&C at the time of purchase I would have been out of luck.

I've got 2 1/2 hours invested with no resolution. Had a bad experience with Best Buy over 15 years ago on a bait and switch on a washer/dryer. My wife still will not hardly walk into the place. I've drifted back in over the past 5 years to give them a second chance and now they are back at it again...bad customer service.

Looks like I'll add them to my permanent no-fly zone just like my wife has.

I called to ask if they had Lg brand products so I could update three rental units completely and the hours of operation. I have been buying from Best Buy for years. Sadly that has come to an end today Thanks to the manager Mark at store #409 in Grand Rapids Michigan. I was on hold for 35 minutes and had to call back, when I called back I asked for a manager to see why it takes so long to get someone to talk to . I waited 8 more minutes before Mark The manager came to the phone. I tried asking him what was going on with the calls he kept repeating sorry but if we have customers at the counter they are first. I try to continue and he cuts in and repeats the same thing this went on for several minutes and I stopped him and said Mark if you keep repeating over and over the same thing and do not even ask me what I need or what can I do to help you then you are not even listening to me nor do you care or have any concern in your customers issues. I asked Mark for his last name he refused, I asked for the owner he refused, I ask for upper management he refused, I asked for the store ID or number he refused. I said you are store number 409 is that correct he said yes it is. I told him I will be pursuing this issues with someone higher up even if he will not give me the info I am requesting. He states I do not have to give you anything, all I am going to tell you is my name is Mark that is all you need to know. I told him he will be hearing from me again, and he said great thank you by and hung up on me, so he also had no concern or interest in my question. Way to go Mark, I know you do not care, but you my friend are costing YOUR employer thousands of dollars lost in sales just from me alone and I will for sure tell everyone I know and all my contractors about the issues I had with Best Buy store #409 in Grand Rapids Michigan. I have read other issue with this same Manager at #409 so I hope someone will help teach Mark or send him to Management or customer relations classes, he really can use some training.
Thanks for listening to my issues, I am sure I will not know or here anything about it, and who knows Mark may still be there doing the same thing unless someone really cares about the Business and sales. Please feel free to call me anytime in regards to these issues that occurred on 02-12-2016 @6:34pm
Thank You
Todd Frisbie
[protected]