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Best Buy / will not answer their phone!

676 Houser DriveChoctaw, OK, United States Review updated:
4.15
Contact information:
Phone: 405-390-7655
Everytime I call and no matter which store I call at Best Buy, they will NOT answer their phone. I'm trying to see if they have something in stock so I may buy it. If they dont want the customers business then we can go somewhere else. Why do they even have phones. Everyone needs to write or email the corporate office. Lets get Best buy out of Oklahoma.
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Ki
  3rd of Dec, 2007
Agree Disagree +1 Votes
I agree!I am in Texas though and the only trouble I have had with them not answering their phones was late in the day.I found out the best time to try and call them is early in the morning right when they open.I've never had any trouble with anything I bought from them but,their management handles things very unprofessionally!I would go to Wal-Mart to buy music and DVD's but,I recently stopped doing that because I heard that they still sell censored music and movies.Anyway,good luck in dealing with them.
Bi
  10th of Dec, 2007
Agree Disagree 0 Votes
After trying 12 (yes, twelve) different stores I finally called an in-store Geek Squad in frustration, to see if one of those guys could manually grab a BestBuy employee and put him on the line to a answer a simple question about stock... Geek Squad didn't pick up either, which ###ing amazed me, because how do they get jobs if they don't pick up their phone?

BestBuy does blow. They move into a small town, drop their prices so low that after a year or so they run all the competing stores out of business... then when they're the only game in town they list everything at retail or above...
Jo
  23rd of Dec, 2007
Agree Disagree -5 Votes
stop crying... your probably the same customer that when you come into the store, and an associate is on the phone, you complain that no one will help you... best buy is usually busy and most employees are assisting people who actually come into the store... so either stop crying or use the website cause that shows which stores stock certain items...

And obviously best buy is the big bad guy... sorry we drove circuit city out of business, along with tweeter...
Hi
  9th of Jun, 2008
Agree Disagree -7 Votes
Obviously their priority is the customers in the store. If you were shopping in the store and the associates kept walking away from you to answer the phone you would be enraged. Stop whining and check online to see if they have the item you are looking for...
La
  14th of Aug, 2008
Agree Disagree -2 Votes
Billy Billy,

I do believe the big bad business moving into small tones and screwing other companies, smaller local businesses, under is called Walmart, the evil empire. There are full documentaries available via google free of cost for you to enlighten and educate yourself.
Do
  21st of Oct, 2009
Agree Disagree -1 Votes
The only person that needs to stop crying is the dumbass BestBuy employee who complains about having to help the customer. It's funny how BestBuy spends millions on running commercials to tell the public they can call in with any questions they have. Here's a novel concept...ditch the minimum wage idiots and spend those dollars on employees who give a ###. If you don't want to answer the phone...find another job ###. Otherwise remember where not answering the phone got Circuit City. Please boycott any BestBuy that does not answer the phone. There are many more places out there that will actually want and appreciate your business. And oh yeah...they answer their phones. If you do go into the store, bombard your sales person with product questions for fun. You will get a clear perspective on just how stupid they really are.
Aa
  28th of Dec, 2009
Agree Disagree 0 Votes
I have called 6 stores today to query about an item in stock... I let the phone ring at least 2 minutes at each store several times each. NOBODY answers the phone. I will take my business elsewhere.
Wc
  25th of May, 2011
Agree Disagree +1 Votes
Ha! Here it is years later and I Google this issue because I can not get them to answer either. Must be a company policy or something. They want you in the store, not on the phone asking questions.
Ta
  25th of May, 2011
Agree Disagree 0 Votes
I have worked in retail management for a strong majority of my adult life and can honestly say this: Most customers calling a store need to pass an IQ test. For every 1 person that has a legitimate request (to check if an item is in-stock, etc)... there's 6 more with an idiotic question (Why can't I turn on my tv... sir plug it in...etc).

ANY retailer will tell you the customers that are IN the store are much more valueble than those who are calling in as well. I have never worked at a Best Buy, however whenever I visit the store, it is quite swamped, and every associate is quite occupied with customers who are IN the store ready to BUY.
La
  17th of Jun, 2015
Agree Disagree 0 Votes
@Takisis, you mention an IQ test and then you spell the word "valuable" wrong. There is no way to fail an IQ test; it is a bell curve continuum (you would find yourself on the low end). If one in six customers has a legitimate reason to be calling, that is plenty of reason to answer the phone. Just hang up on the other five. You mention working in retail management as though it is like saying you are a graduate of Yale. Most retail managers are NOT renown for their intellects, but rather being corporate shills and brown-nosers.
Ef
  13th of Jan, 2016
Agree Disagree +1 Votes
Ok so i dont understand why a huge multi national company like bestbuy would not have staff available to answer calls. I bought a tv in store, they said they didnt have one in stock and to pick up at the distribution center the following day. I left work at 3pm and called them to go pick it up. Apparently they close at 1pm which makes no sense because if customer pickups at distribution centers close at 1pm, Which customer after spending his hard earned money to buy from your store and to pick up would have to leave the same work that he earns the living from to pick up an item for 1pm. I went back to the store and told them there was no way i could leave my job to pick it up. Store claims they have one available and they will ship it to me the following day. at 4pm to 8pm. i stayed home nothing arrived and no phone call. the store is 20km from me. So obviously i have to call and no one answers. so all you smart d****sses who think there isnt a point in calling wait till you are in a similar predicament.
Bb
  16th of Sep, 2016
Agree Disagree 0 Votes
Wow! I googled this question after waiting for 20 minutes on Hold. Amazing that the same thing has been going on since 2007! I wonder why they even have a phone? Why not just say what so many here say, "we're taking care of customers, so if you want to talk to someone, come to the store...we're not taking calls..."
Da
  5th of Nov, 2016
Agree Disagree -1 Votes
I strongly disagree with all the complaints. Here's why.

I think I know the reason why Best Buy will not answer the phone. It might be possible that the phone may only be answered for incoming calls from commercial customers (i.e. manufacturer/distributor, UPS, Canada Post, etc.). Plenty of companies may have that policy. If Best Buy answers every phone call, in-store traffic would likely drop. That rule may be company policy.
St
  24th of Dec, 2016
Agree Disagree +1 Votes
I Had the same experience on 12/22/2016. I called many times throughout the day, and got no answer or courtesy message to say as to why they're not answering their phone. The store is about a half hour away from me so I was simply calling to see if they had an item in stock, and have a couple questions answered so I could come purchase it. It doesn't make sense for me to waste my gas, and time to drive down there if they don't have what I want. Yes, I know I can check stock online but it is often wrong. and I also wouldn't of had my additional questions answered. Bottom line is this is not good customer service and is actually going to cost them customers, and potential sales.

For those that don't agree (including a few butthurt employees who were b####ing for people to just come down to the store) I've read your arguments and your logic is severely flawed, and it shows that you lack any obvious business sense. Here's why...
Even if Best Buy had to hire someone at Minimum wage to answer the phones during their busiest hours it would actually pay off in the end.For example minimum wage here in Ontario is $11.25 an hour. If an employee came in for an 8 hour shift to answer the phones during Best Buys busiest times. It would only cost them $90.00 per day for this employee. When you factor in the amount of lost customers, and sales due to not answering the phones it would far out weigh not having that employee. I'm a perfect example of this. I ended up buying $800.00 TV online and am having it shipped to my house. Had they answered the phone and answered my questions, they would of had the sale. I can promise you the markup would of exceeded the $90.00 that they would of payed the employee for that day, and they would of likely still made a few dollars profit on top of that. But heck lets just say they broke even...I'm ONE customer. In the course of a day they're probably upsetting and losing several customers/sales. Especially during the holidays. So imagine if they had answered all these calls. Their profits would actually increase and their reputation would remain intact. Reputation is a big deal in business. You've got to also factor in the people that didn't have the calls answered like myself are now going to say "screw Bestbuy" and take our future business elseware as well. So not only did they lose one potential sale but now they've lost a lifetime of sales as myself, and other customers would of likely been repeat customers bringing them revenue year after year.

Hopefully this clears it up as to why its important for a business to answer their phones, and how it not only makes logical sense but actual financial/business sense as well.
Ha
  10th of Apr, 2017
Agree Disagree +1 Votes
Ugh. Dealing with the same thing on 4/10/2017. Best Buy sold me $4000 in home entertainment hardware and failed to deliver one of the items due to running out of stock. Sure, no problem. But the problem comes when I'm desperately trying to call a Best Buy to verify they have the stock now so I can pick up the item I ALREADY PAID FOR and no one answers the bloody phone. Been holding for 20 minutes so far listening to this absurd juvenile hold music which dips out every 30-35 seconds making you think someone is picking up but then no one does. This is borderline criminal behavior along the lines of stealing. Since my payment was made 2 weeks ago, I am owed 2 weeks worth of interest for loaning Best Buy my money. Wouldn't care if they would ANSWER THE G**D*** PHONE. Another 5 minutes, and I'll be calling a lawyer.

And if some snot nosed Best Buy flunky dares to insult me and tell me to go to the store (only to find out they likely don't have my item still), I'll be happy to send you an invoice for my next tank of gas.

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