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4.1 4172 Reviews

Best Buy Complaints Summary

199 Resolved
930 Unresolved
Our verdict: With Best Buy's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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3:59 pm EST
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Best Buy best buy trade-in scam

So, DealTree has a partnership with BestBuy.com where DealTree facilitates video game trade-ins. The website says that you can cancel a trade in and pay shipping costs to have the item returned to you. So, i send them two video games and attempt to cancel the order within their definition of what is acceptable on their website. 1. not been processed yet, and 2. no gift card sent to me. Even though both of these were true, DealTree was not willing to return the items to me and pointed to something in their Terms of Service that was not and is not there! They said that video game trade-ins cannot be cancelled. Totally contrary to the information on their website. Even if it was in the Terms of Service, the contrary information on the website should be enough for them to admit some blame here. It is a shame that companies like that can survive. Beware of that company as it looks like they are only out to make themselves happy and unwilling to make common sense decisions.

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marcontour
Milford, US
Sep 01, 2010 10:24 am EDT
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Stop me if you've heard this before... I sent my old Toshiba HD DVD player to Dealtree/BestBuy after the site indicated I'd get a best buy gift card in return. The day before I sent it I was watching a DVD on it just fine. So I get the email from them that the disc tray door is broken and does not open. Surprising, considering I wrapped the unit in bubble wrap and packaged the unit in a a laptop shipper w/ the Styrofoam top and bottom - and used the shipping label THEY provided.

So I get it, they don't want to pay me money. Fine then. Lesson learned, just send me back my HD DVD player and we'll part ways. No chance. They now want to charge me shipping to get the unit back - shipping that costs more than the quoted trade in value. Shipping both to and from - even though they offered prepay up front.

If they just send me back the unit then no harm done, I'd just walk away. They've stolen my HD DVD player so now I have to post this message everywhere and tell everyone just because the guy that opened my box decided he wanted to take home an HD DVD player.

Next time stick to Craigslist and local selling. Avoid Dealtree and any of their scams under different names. So I'm out an HD DVD player, but karma will catch up with Dealtree soon enough.

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mommak1971
Plano, US
Feb 09, 2010 8:29 am EST

OnlyWantFairness, you have to get the original quote before you can cancel, but you might as well accept it because they will not only charge you return shipping, they will also charge you the cost to ship the items to them if you used their "free" shipping label. These costs are OUTRAGEOUS!

reasonableguy, you can reject their "quote" and cancel the transaction, but you have to wait until the item is received and "validated." You then have to pay the shipping costs to have the item(s) returned to you (plus the cost to ship it to them-see above), which is more than the original quote.

I seriously doubt they will EVER give you what their original quote is on an item. I just sent them in a PS2 and a Sony CyberShot camera...both were in perfect working condition. They said my camera was in "fair" condition and showed signs of "use" (what "used" item DOESN'T show signs of "use"?) and dropped that by $8 and my PS2 didn't work AT ALL! I know it worked when I sent it because my kids used it to test the games I sent in! The never honored my request to "revalidate" the camera and said when their "senior validator" retested the PS2, it still didn't work and I would have to pay $19.30 to have it returned to me. Why would I pay to have something returned to me that THEY obviously either A)damaged or B)switched? When I told them I was going to file a claim with UPS, they told me they would not cooperate because they didn't want to "jeopardize their relationship with them." WHAT? Fortunately, UPS honored the claim and is paying me the $21 for the PS2 (more than the local GS was going to give me to trade it in).

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graffka
, US
Jan 05, 2010 4:35 pm EST

I've also faced an issue with Best Buy and the DealTree trade-in. I sent in my old desktop where there original quote was $34, but after they received it they came back with a $2 quote. First off, just scrapping the machine would garner way more than $2, but the machine wasn't even that old. In corresponding with them, they said that either I could accept the $2 or pay $48.95 to have it sent back to me. I'm obviously frustrated, but it just goes to show that they have the power when they have your goods.

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Eagle Idaho Dad
Eagle, US
Dec 30, 2009 7:54 pm EST

Lesson learned for you: Once you drop mail in the mail box, you can't get the mail back.

I looked at the Bestbuytradein.com site and did not see anything that says you can cancel a trade-in after shipping it. I did see term and conditions that clearly indicated that you could cancel a trade-in if you have not shipped it yet. IT SAYS "Cancel a trade before shipping the item".

Seems reasonable to me. Did they pay your for the value of the trade-in once they got it? That would be the only expectation I would have.

See: http://www.bestbuytradein.com/bb/CustServ.cfm

The site says:
How To Cancel A Trade-in
To cancel a trade before shipping the item, use the Trade-in Support contact form, include your name and trade-in number, and specify what you want canceled in your transaction. We will send you an e-mail confirming the cancellation. You may be asked, but not required, to provide a reason for canceling the trade.

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4:16 pm EST
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Best Buy won't exchange

I just had the most unpleasant experience. My husband & I bought our 9-year-old daughter a 32 inch Toshiba LCD TV from Best Buy for Christmas. We brought it home and it sat in the box for a few days before my husband had time to set it up. He took the TV out of the box and put the base on it and plugged it in. The TV didn't work. He called Toshiba and explained the problem and they said no worries just bring it back to Best Buy - They have a 30-day return policy and we could just get a new one. We purchased the TV on Dec. 13, 2009 and took it out of the box on Dec. 21, 2009 when we found it didn't work properly. And returned to Best Buy today (Dec. 22, 2009). They looked at the TV and said "IMPACT DAMAGE - We are not exchanging it!" . . . We explained that we only took it out of the box and plugged it in. The guy just kept saying we damaged it. We asked to speak to 2 other managers and nobody in the store would help us out. I haven't been this upset in a long time nor have I been treated so badly at a store. We spent over $430 on this TV and haven't even been able to use it. My husband will be taking Best Buy to Small Claims Court. But whatever happened to CUSTOMER SERVICE. They treated us like we were liars and trying to get away with something. When all we wanted was to spend our money on a TV that worked. Who really is the criminal here? And, who is losing out . . . my 9-year-old daughter who left Best Buy in tears with her broken TV! Merry Christmas - Hopefully, you all bought your TV's somewhere besides Best Buy!

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blb724
Nampa, US
Jan 15, 2010 10:17 pm EST

... I'd contact all the consumer advocate reporters in your area. They just LOVE these kinds of stories!

http://www.azfamily.com/news/consumer/Contact-3-On-Your-Side-63693772.html

http://www.azcentral.com/12news/consumer/12complaint_form.html

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DocLobo
South Elgin, US
Jan 07, 2010 10:39 am EST

OK s0 here is our story, very similar. On 12/23/09 we went to our local Best Buy to purchase a Sony LCD tv, I think it was a 46". They said they could not deliver it until 12/27 so we agreed to take it home, we live about 3 minutes from the store. The store was very busy, a young man (appeared to be about 18) wrapped it in bubble wrap after taking the stand off (no box), and loaded it into the back seat of my car; I didn't notice that he had the stand facing the picture. When we got it into the house we turned it on and there was no picture, just spider web looking with bright colors going everywhere. We then noticed a small scratch on the front of the tv.
We took the TV back to the store right away (within 45 minutes). The geek squad looked at it and said "impact damage" you're out of luck. The manager said the best they could do was give us a $500 credit for a new tv, so we bought a much cheaper tv, smaller and different brand. I told the Manager and another manager that we would be consulting with our attorney and they stated they could no longer talk to us and they promptly called the local police! We were civil, did not make a disturbance, so this was completely unnecessary. They also refused to keep the broken TV, so we had to take that home again. I think I was in shock (still am). I hate the TV we have now but it was Christmas and my grandchildren were coming to visit so I felt my back was against the wall. We will never do business with Best Buy again.

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syed1027
Alp, US
Dec 27, 2009 1:13 am EST

Oh wow, I feel terrible about how you had to go through that but I just went through something very similar and this is my tragedy.
On christmas eve, I read about this deal that best buy was giving on a Sony 40" LCD + Song BluRay Player + Sony 5.1 Surround Sound System for an amazing price of almost $1, 300! I wanted to buy it right away so I called and the stores were closed so I call the 24 hour service and the systems were down so I had to wait until the 8AM on the 26th when the store who has the package deal opens. Well what I did was actually leave my place at 7:45AM Saturday morning and got out to this best buy and right away found the package and yes it was their last one. The full package was their last one because they had only one box of the theater system left but there were still tv's and bluray players. It was an amazing feeling at the store to get this deal that not many other stores even had because of one part of the package already sold out. I noticed that the sound system box had some damage on it and the sales associated made a joke about how these packages are treated when they are being shipped but that this units are packed up really well. We paid for the units and even set up that best buy rewards program and we got a free $10 gift card since our total came up to almost $1800 which we also put on our Best Buy Credit Card to take advantage of their 0% special financing.
We took the packages home and surprised our parents very much so and I slowly went into the process of setting up the surround sound system with all the wirings and speaker set ups on the walls. It takes a bit of time for all the measuring and hiding of those monster cables that I also had bought ( I really don't like the cables what come with the speakers, too tiny and cheap looking with no shielding of any kind). Now if someone takes as much time and dedication in setting up their surround sound as I do, they understand the amount of time it takes to make sure the speakers are at the right height/distance/volume before anything else.
After dinner I was finally ready for the LCD TV. We took it out of the book and put it on it's stand very carefull and I screwed in the screws to hold the stand in place. I put the tv in my mother's amoir and plugged it all up. My family was very excited to see how everything looks because this LCD is not only 1080p but also has 240Hz which makes the picture just outstanding to see.
Well guess what... we turned it on and saw a HUGE crack looking colors everywhere sort of thing and right away turned it off and inspected the tv. There were NO marks on the screen of the tv except for a little scratch near the middle towards the top of the tv. When turn it back on and there it was... a HUGE crack on the inside with NO marks on the outside. Right away I called Best Buy and spoke to a lady and she told me to bring it back in. It was 9:30pm and at this time I was very tired and I told her that if I am coming back in now that I want another tv (same one) or something extremely similar, nothing less. My brother helped me pack up the tv in it's box (showed no damage on the box at all) and we right away put the tv into the car and left for best buy. We literally got there at 9:58 and I parked the car outside. Went inside and I told another girl that I was here for my problem with the tv. She knew the story so she went to check with a salesperson on another tv that was similar because she said that they don't have anymore units of that model. While waiting we decided to just walk around and look at the tvs on display to see if I can find the one that we bought. Eventually I did and saw a box sitting there all by itself. Right away I went to find the girl and I asked her about this box and the salesperson with her came and looked and said that yes that is our tv. NOW at this point after what had happened I asked the salesperson if he could plug in the tv just so that we can check to make sure that there is nothing wrong with it. After he opened the box and removed the tv out of the box, he was about to plug it in and turn it on when this other man walked up to me. He asked me what had happened to the original tv and I had explained to him my whole day. He flat out told me that he is not returning the tv. I had asked him why and he said that there is no damage on the box. I told him that of course there is no damage on the box and that there is NO damage on the tv except for a small scratch which is not close to the location of the huge crack. This was apparently the sales manager which I found out later on when I asked him who he was because I wanted to talk to someone higher than he is and that was the general manage who was not in. He continued to tell me that he will not exchange the broken tv the store sold to me and that we are not getting our money back either. I kept asking him that this does not make any sense that why is this happening to us. At this point it was approaching 10:30 and the sales manager gave me one option of leaving the store with my broken tv or he will call the local police. I told him to call the police because I am not afraid at all, I was not there to cause any problems and that store was the one who sold me a broken tv. He did call the police on us and I had called my older brother who was listening in on the whole conversation over my cell phone and he had told me to leave and to see if corporate will be willing to help since this sales manager was being completely rude and inconsiderate towards customers who don't spend a couple of dollars at the store but nearly $1, 800. So they wrapped up our broken tv and brought it outside which at that time the police had shown up as we got to my car (which was parked right outside the doors of the store). The sales manager told the police officer that there is no problem anymore that we were leaving. At that moment my brother made a comment to the officer asking what is the law regarding a store selling a broken tv? He didn't hear him correctly so he walked up to us and asked what was it he had said so I explained to him very briefly what our situation was. I explained that we were not there to cause a problem but that this manager was being very rude to us and being completely inconsiderate to how upset we were for spending this much money for a gift for my parents and how upset we were that our first LCD tv was broken. The office told me that he has had problems which this store too and that he had stopped shopping there all together. He felt really terrible about what my brother and I just went through there but that when a manager says to leave the store that we really have to leave the store.
We got into our car and we drove home very shocked and upset that out of all places this happened at was Best Buy... we got home at nearly 11pm and explained what happened to our parents who then were in shock as well.
I really don't know what to do at this point, I am going to call corporate but I don't know how should I even go about getting this issue solved. I have never felt this cheated before in my left and it really hurts that our present to our parents was broken and I never even thought about check it at the store before buying it. My emotions got the best of me but now I know that if I am to ever buy something from a store to make sure that product works properly. Yes I did actually go and check out the BluRay player and surround sound system to make sure that they worked.
So now it is nearly 2AM and I have this broken 40" LCD TV in my garage and not sure what course should we take now. I know that we didn't pay almost $1800 for just a bluray player and a surround sound system by Sony.
Any help would be greatly appreciated.

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1:25 pm EST
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Best Buy made me very disappointed

I purchased a new LG washer and dryer on Feb. 27. I told them I wanted it side vented. It was delivered 3/1. On Feb. 29, I get a message. They cannot side vent my dryer.It needs a special part, and a special tech to install it. Okay. I tell them on Mar. 3 I wanted the side vent part ordered. Two weeks later I checked back. It has not been ordered. I was told it would be ordered. Two weeks later I check back. No record of the part being ordered. Finally, the part is ordered. It is scheduled to come to my house 4/8. I cannot get it installed until 4/17! How can two different people tell me they will order the part, and neither one does? I paid $1844 in CASH, and my dryer works, but I cannot open my back door. I want the side vent so I can use my back door. And no one knew about the part and the tech needed to install it when I bought the dryer? I am very disappointed in the service I have received from this store.

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11:02 am EST
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Best Buy stereo installation

I had my car stereo replaced at Best Buy. They trashed my car. I picked it up at 9pm and drove home, the sound was great, but when the light of day hit my car I realized that they screwed up my window tint, glove box, wiring, door locks and windows. How can you mess up that much in one installation. The installation was on a Tuesday, I brought the car back in on Friday and they denied the damage?! The customer service rep said that since I took 3 days to bring the car in she found it hard to believe that they did the damage? I took it all the way to the top, but their policy is that you have to get a letter from a dealer or service company stating that Best Buy did the damage. How in the world would another company do that. Even my well known service rep said he didn't feel comfortable writing the letter legally. Bottom line. I ended up trading in the car and never shopping at Best Buy (bad service)again.

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12:36 pm EST
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Best Buy so-called late fees

Approx.8mo. Ago I opened an account with best buy, chase bank was the finance co. The problem are my monthly payments. I'm not late nor I have never been late on my payments, in fact i'm six months or more ahead in payments.
I have made my payments every 30days... Yes I have been charged $35 in late fees every month. My reguler payments are $45 a mo.
I have called chase bank, wanting an explanation as why the late charges, I was told that every time my payments were due on the 28th of every mo... So I was late two days every time.
Is their explanation. I spoke more then twice to a rep. From chase to change the date, I inform them that I was never late and in fact I was ahead in my payments. I told that they would change the date to the 31st. But as time went by I was still being charged late fees.
Chase did not change the date as promised. I consider myself a good customer, yet this is how they treat a good customer. They even hung the phone on me twice, when I demanded to talk to a supervisor.
Best buy knows about chade shady and corrupt polices towars the customers, they are to blame for this mess. Had I known about chase. Thievery practices towards consumers. I would have never bought anything at best buy. Chase bank to me are a bunch of street theifs, and consumers like me should file a class action lawsuit against this thiefs.

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8:55 am EST
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Best Buy customer service 800 number

I called the customer service number to change shipping address on my delivery and I waited 27 minutes to get a customer service rep, one of the longest times I had to waited to speak to a customer rep. I cannot believe this business is still around with this service. To boot, when I get connected to a customer service rep, she can't help me and she tells me to call the shipper. I call the shipper and he tells me that Best Buy has to call to change the shipping address.

It gets better, I call Best Buy back and again I wait again over 20 minutes to talk to a rep. Moral of the story, if you purchase an item from best buy (which I will not do again), do not expect any customer service after the purchase.

Best Buy lost my business, no matter what the so called good deal is.

Matthew West
[protected]@yahoo.com

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Update by westp80
Dec 11, 2009 9:11 am EST

Wait time over 40 minutes, this is one of the worst wait times I have experienced.

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David Kemp
Greensboro, US
Jan 19, 2011 6:52 pm EST

4 mins on hold to check a price on a washing machine & no one even bothered to answer the phone. Can't believe these people put my friend's appliance store out of business 20 years ago.

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10:15 am EST
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Best Buy negligence

Best buy ruined our honeynoon

My wife and i recently purchased a canon sd940is camera as well as a kodak 8gb sdhc memory card -2pack from best buy(10/10/09 contract id [protected]) after having received the advice of one of the sales associates at the best buy (coventry road, ottawa -store 940).

We detailed that we were going to india on our honeymoon and needed a reliable camera and memory cards as this would be a once in a lifetime trip. we said that we planned on being there for a month and required a camera with good zoom, light weight and memory cards that would handle a large amount of pictures.

Based on these requirements the associate recommended the above stated camera and memory cards.

So we purchased them.

We left for india and travelled through germany on our way. during our one month honeymoon we took countless pictures of the sights we have long waited to see (taj mahal, the red fort of agra, an elephant trek, we slept in a tent in the middle of the dessert after having rode camels for hours to get there, we hiked for hours to get to a secluded waterfall, friends, temples, sunsets, beaches amongst other things).

Only to find 2 days before the end of our trip that we could no longer view our photos on the camera. we had viewed them in the past without issue and were surprised that we could no longer do so. we removed the memory card and replaced it with a second in the 2 pack of kodak *gb cards we purchased and continued on. the new photos seemed fine and we were able to retrieve pictures from the second card.

We returned home and connected the camera to our pc and attempted to view the pictures from the first card ...but it would still not read the card. we brought the card to henry's photography in ottawa (10th line location) and asked what the issue was.

We were told that it was the wrong class memory card for the camera..

The card sold to us was too low standard for the hd camera we purchased and often it would in turn cause corruption of the memory card. (card is a class 2 and should have been much higher).. something the sales associate failed to mention!

We paid to have the photos recovered from the card but henry's was only able to retrieve 200 of the 600 pictures we had taken.

We lost all pictures of taj mahal, our dessert trek, the red fort of agra etc...

Why?

Because the staff at best buy misdirected us. we would have gladly paid any price for a memory card that would have assured the safety of these pictures (as clearly described to the associate when we detailed our needs).

My wife and i have lost precious memories, memories we captured with the camera and card we purchased (from best buy/kodak). memories we will never see again. we saved and accumulated time off from our careers knowing that we would most likely never be able to do this again.
Now we are left with nothing.

$3000.00 in airline tickets, $5000.00 in accommodations and excursions and $441.79 for camera, advice and memory cards that ruined it all.

We are beyond upset, heart broken and devastated!

We have lost $8000.00 and most importantly all the pictures of the one of the kind, beautiful, magical places we visited, the friends we met along the way, the celebrations we were invited to and attended. they are all lost.

The entire record of our honeymoon has been erased based on incompetent staff.

We have contacted best buy, who original e-mail response was that it was our fault, we should have checked that before we left on our trip.

We sought their proffessional advice, yet it is our fault.

The vp of best buy sent us an e-mail (after over 100 of mine being sent) saying they would look into it.

No result

No compensation.

What we have lost is priceless.

We feel robbed, cheated and mislead. we entrusted our digital camera/memory card needs to the "professional" sales associate at best buy.

We went well out of our way to ensure something like this would not happen. we took every precaution necessary and beyond. and because of best buy all pictures are lost. gone.

Regards;

Mark and kathleen bond
2439 autumn hill crescent,
Ottawa, ontario
K1b 4m6
[protected]

C.c:

Better business ottawa
700 industrial avenue
Ottawa, ontario

Canwest news service (ottawa citizen: tech-biz; personal tech);

Ottawa sun (technology report);

Goldhawk fights back at global television;

Ctv television technow television show

Consumer reports canada

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6:40 pm EST
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Best Buy ignored by employees

Today I went to Best Buy to buy a digital camera. When I got there I have found what I wanted right away. So I asked one of the employee to help me with the purchase. Guess what happened. She disappeared. I asked for help to every employee when they passes by but they just ignored me or saying that he/she can't help. I asked for the manager or supervisor to complaint about the situation that I went through, but the manager or supervisor didn't show up. Wow, I have never thought of spending hour and half just looking for an employee for the purchase.

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Best Buy black friday from hell courtesy of best buy

Here is my email to the store manager, you can see the story in there...

XXXXXXXXXX,

I am writing you this email due to the fact I have not heard back from you over the past week. I have left messages at the store by phone and even spoke to XXXX who told me that he would have you call me. I heard there was an issue with my phone number? There is a Rewards membership on every transaction which I givwe the clerk my phone number each time I check out. Today when they finally "ammended" the problem, they were able to do the entire transaction without even asking me my name or anything. If you guys wanted to contact me, we all know you could of. Now let me give you a little background of my adventure at your store...

I was 3/4th in line and was immediately belittled by one of your employees. When I asked for a computer, she asked me to provide proof that I could pay for the item. I have never experienced something like this at a store, but it would be the first of many new experiences. After arriving in the store, I went to the counter to check out for the computers. I showed the ad to an employee in the tv section and he gave me a tv to purchase along with the computers. He ended up giving us the wrong television (it was $200 more than the one in the ad) so we voided that on the receipt. I handed her my 3 tickets (HP desktop, netbook, and a sony laptop). She grabbed them all for me and scanned a printer which i put in the cart. The printers were right outside her checkout and she walked out and scanned them right in the pile. She gave me the desktop and I left with the printer. I ended up finding the right tv (I think I even spoke to you with my mother in front by the tv boxes...you mentioned 4 for $40 accessories for the laptops we had) and purchasing it up front along with a dvd or 2.

After being home for a bit, I opened the HP Desktop box to realize that it only contained the CPU and not the monitor. I checked the trunk and noticed I was never given the monitor. I checked the receipt and noticed that not only did she ring me up for it, but I was paying full retail on the CPU and monitor. I jumped in the car and headed back to your store. I dealt with an employee who immediately wanted to pawn me off on someone else. She had told me that I got the wrong printer so there was nothing they would be able to do about the prices. She explained to me that I was scanned for a monitor so I had to of got one. Her tone was immediately rude and short with me. Obviously she worked earlier for the morning Black Friday so she must be tired and worn out from the rush. But when you buy a package or computer, you come in with a piece of paper (ticket) and they give you all of the items you need. It's not like the customer shops around the store and has to go on a wild goose chase for each item to complete a bundle. She told me that she wasn't the one who made the mistake so there was no need for me to be upset with her that she could not change the price. I had been charged $270 more than I should of been for the bundle. I waited for an hour or so and a manager told me that she reviewed the tapes and they could give me the monitor that I was never given. She reiterated that nothing could be done with the price because I had not brought the printer back. I had no idea it was the wrong printer as I had not even looked at it since I had only the CPU to setup at the house. I thought this was a bit of an issue due to the fact I had been grossly overcharged for items that I should be able to purchase at the correct price.

I asked the manager if she could change the items to make them reflect the corect price. Ring everything I bought and then just charge me for the wrong printer so I can just take that back and not worry about being on the hook for a couple hundred dollars. That way I would only be overcharged like $80 for a printer and I could take it back to any Best Buy without having to rehash my entire story to the employee. Instead, they decided I could buy the correct printer at the full price. This made no sense to me but I had been there for 1.5 hours and was ready to leave. The manager brought the monitor and printer back to the first employee I was working with. I was arguing with her telling her I thought this was a bogus way to handle the situation. She walked away from the counter and told me that she wasn't going to help me check out. The manager then walked by and I asked for her name. She told me she was too busy to give me her name and she didn't have a card. The employee then came back and moved my stuff to the side of the counter and asked for the next customer. She told me I would have to wait for the manager to check me out. I did not have time to wait on the 2 employees since they seemed to not be looking to solve the situation in a timely matter. I grabbed the monitor and printer so that I could just check out in the front of the store and leave. The employee walked behind me and grabbed the printer out of my hand and took it back to the counter where she was. This was ridiculous. She wouldn't help me but I can't go elsewhere to be helped. I walked back to the area of the returns and grabbed 1 of the 50 other printers laying there and purchased in the front of the store.

On Monday, I decided to call the store and ask for you. I was told you were not working but they would have you give me a call. I decided to call corporate after not getting anywhere with the situation. I explained to them what I told you above and they patched in XXXX to the conversation. I reiterated everything above and he assured me that all of those practices are not something that the employees at that store are advised to do. He explained that I could come in today and get everything handled with him. I could keep whichever printer and that he would make sure that everything was correct like it should be. I told him I could not make it down there until after work and he told me that I would meet XXXX later around 6:30 or so at the store. He would let XXXXX know what was going on so we could all put this behind us. I got in line and immediately was harassed by your employee that 'snatched' the printer from me a few days before. She asked me "If I had purchased a printer" and something else. I asked her to leave me alone and just mind her business. I got to the counter and the employee called XXXX over. He explained to them what to do (knew nothing about me taking whichever printer but that is the least of my worries) and leaves. They have to call him over 3 or 4x due to problems with the transaction. All these times, the 'snatcher' keeps trying to ease her way into the conversations. She is being sarcastically nice and offering to help. Due to all of the billing errors, your store has maxed out my Best Buy card. So I guess they do the return and then have to speak with the bank. Your employee hands me my receipt and explains to me what my remaining balance is on my card now that everything is fixed. I grab my receipts and leave the store. I check the credit card to make sure the transactions is correct. I see a credit online and then notice it was charged back on Friday. It seemed the CPU was returned and never billed back to the card. And the $39.99 printer that was incorrectly scanned on Black Friday was returned but charged back to my card. I can understand the CPU since you guys made a mistake (which is why I wanted a manager to help me out when I went back to the store after talking to corporate/XXXXX), but not the printer. You billed me back for a printer that the employees knew was sitting behind the counter. You also billed me back for the CPU at the incorrect price. I never was called (XXXXX told me you guys had my wrong #) and told about this. I went back to the store today after leaving a message for Patrick and not hearing back for 2 hours or so.

I entered the store and asked for XXXXX right when I got in. He walked me over to the returns counter. I told him I needed the receipts showing them billing it back to me so that I could take them all and deal with another store or corparate regarding the matter. He got a CSR and she ended up doing all of the credits again that were charged back to me earlier in the week. She did a PRICE MATCH in about 15 minutes that could of solved the entire matter in the first place!?!?! That would of fixed everything. I found it real nice that I walked in and didn't even have to tell anyone my name but they immediately did all of the transactions. You could pull all of this up and do it without even hearing from me, but you couldn't do that when you charged it back? You couldn't pull it up for my phone number and give me a call out of courtesy? My email is on there as well I believe.

On my way home, I stopped at the Best Buy on XXXXXXXXXXXXXXXXX and spoke with a manager there. She layed out the army of receipts this mess has created and expressed to me that business would never be handled like that there. She explained to me that since it did not occur at her store, there was nothing she could do. I told her I would like to email a regional manager, but she could only give me your email address. She told me that everything could of been handled in 15 minutes with just the price match that was done today. There was no need for all of these full returns and bills.

I would like to know your thoughts on the situation as I have now spent a good 6 hours and it is a week later and I finally have paid the correct amount for my computer.

Thanks,
XXXXXXXXXXXXXXX

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gccradioscience
Virginia Beach , US
Nov 29, 2010 8:03 pm EST

What a bad way to go Christmas shopping, I would prefer to do Christmas shopping from September to December when you get paid. That's what I will do next year. Cause this economy is still in a heavy reccession and inflation. People will not have alot under their tree this year due to inflation and shipping from overseas problems.

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Nancy
Irvine, US
Apr 11, 2010 11:05 pm EDT

They don't have enough people working on black fridays. Super long, long line Unless you have the time and wait for hours, then go ahead and shop there on black fridays.

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Best Buy no lemon fraud

I am beyond my wits end. Words can not express the extent of frustration and living hades I have been put through by every level of Best Buy over the course of the last two years...especially the last two days. Let this post serve as a warning to anyone who buys products from Best Buy (worst service) along with a "Protection Plan". 1st, let me state that the terms used by Best Buy associates such as “Early Replacement", "No Lemon Policy", or "Exception" are fictitious. I have also come to learn that regardless of how unique your situation is and how many times you have been lied to, Best Buy will never make an exception to take care of a customer who has been wronged. Here is my nightmare, in part... I have spent thousands, not hundreds, thousands of dollars at BB over the last few years. I have even waited in the the freezing cold for over 8 hours to buy a laptop on Black Friday. My TV saga started in Jan. '08 when I purchased a Samsung 55'' Rear Projection TV...got it home...it was broken (bad HDMI input). I decided to spend twice as much money and buy a top of the line 46'' Samsung LCD. Within less than 1.5 years, the LCD panel started to de-laminated (came unglued) causing dark spots. I had the LCD replaced under my PSP and within 2 months, the 2nd LCD became de-laminated even worse. I called for a replacement on Nov. 1st '09 and the technician arrived 30 days later. Between the time I called on 11/01 and the tech arrived on 12/01, the capacitors in the power supply went out (common issue I found out). I figured, since the Geek Squad guy was coming out anyway, I would just tell him then, so I didn't formally report this 3rd issue. While he was here yesterday, he repaired my power supply and replaced the LCD again. Then plugged the TV back in and nothing. It was dead. No TV at all. At least before I had a viewable picture. Now what? I asked the GS Tech to put my old LCD panel back in (at least it powered on) and send the bad one back. He would not, as it is "against our policy". So now I'm stuck with NO TV at all. When he called to order another panel, he recommended to the parts guy that this lemon be replaced, not repaired. The parts guy disagreed and ordered another >+$2, 000 panel (more to repair it than replace it of course). All while I'm stuck for another 14 days to 1 month with NO TV. NO TV. I decided to call BB and file a complaint. Boy was that a colossal failure. After 2 lost days at work and hours and hours of being on hold, transferred and lied to, I have no resolution. I have been lied to by line level employees, 1st level supervisors and 2nd level supervisors. 3 different people, from Geek Saqud to Customer relations, have empathized and stated my situation warranted an "early replacement" under the "No Lemon" policy. I have spoken to at least 7 different people in every department possible and I keep getting re-directed. I keep getting told, "but the policy says...". I respect that, however, where in the policy does it state if you have a "functional" yet defective product on the day of repair, then a completley broken product after the repair, do you have to be stuck with nothing for another month? There are many other incidentals here (like losing programs on my DVR each day I have no TV now), but this comes down to principle and service, and recognizing a unique situation involving a loyal customer who has spent thousads of dolars at Best Buy, only to spend two days in BB hades with a lemon TV, losing 2 days of work and being lied to. Not to mention, I will be out another $200-$300 on a new PSP even if they did agree to replace my lemon. There are always exceptions. But unfortunately, Best Buy could cares less how many customers they lose, how many lies are told, how many incompetent people they employ, how convoluted their so-called "customer service" is. I don't know how this will turn out, but regardless, I will never spend another dime at Best Buy again after this. I will also share my horror story with anyone who will hear, and warn them not to buy products from Best Buy, because of the potential hades that will follow if they have a lemon. The Best Buy Protection Plan ONLY protects Best Buy, not the customer !
As an aside, while I was on hold for an hour or so, I decided to research other BB customer horror stories. I came across this interesting one, where a customer called their local congressman to report being wronged by BB. The congressman contacted a local TV station who contacted BB. Not only did BB call with an apology and swift replacement (TV), they also compensated the wronged customer with $850 in BB gift cards for the inconvenience. I have NO TV now thanks to BB. I will be contacting my congressman and local news media and BBB as well. I feel certain my situation is even worse than the poor guy in this story...
http://abclocal.go.com/kgo/story?section=news/7_on_your_side&id=6643937

I am willing to join a class action.

Best Buy Case #[protected]
[protected]@yahoo.com
M. Leotta
Columbia, MO

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Best Buy door buster

Hi,

Me and my friends went to best buy for door buster on thanks giving friday. We are basically from India. With no proof we were told that we are from same household and he didn't give coupons for us, saying only one coupon/household.

This happens only reason because we are from different country. This really hurts a lot.

One of my friend got coupon. There is some cheating in laptop price as well. Which they increase the price of laptop by 40$ (saying its optimized ... ).. Atlast we came back without buying anything.

Already I heard alot from my friends about all frauds they are doing in Best Buy auction.

Please try to avoid buying in Best Buy

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hjbpnb
Santa Clara, US
Nov 27, 2009 11:09 pm EST

I'm from another country also. Don't play the race card. This country or any other one does not need it. Grow up .
By the way, I don't like BestBuy AT ALL, for different reasons

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Best Buy ken brigs

Placed an order two weeks ago, has yet to arrived even though the BBGS states the order shipped. Cannot make phone contact with person. Emails are not being answered. I'm trying to cancel the order but with little success.

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Tom Reimers
, US
Aug 04, 2015 2:43 pm EDT

They must run this business out of their garage. Horrible customer service...Won't even respond to email requests for updates on order. Don't do business with this bunch of mis-fits...They will make you look really bad to your customers...

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Best Buy Golf Supply
Orangevale, US
Dec 03, 2013 7:56 pm EST

Dear Valued Customers, First I would like to sincerely apologize for any inconvenience that I have caused you or your family. I feel terrible for not responding earlier and staying on top of any issues that arose that should have been handled in a professional manner. We have been having supplier problems since 2004 as we distributed products for many different manufacturers. We should have communicated better with you and for that i am very sorry we did not. We were growing so quickly we did not have the man power to take care of everything the way it should have been which is my fault i should have brought on more help. I just wanted to reply to everyone that was affected and publicy apologize for the inconvenience we caused. I wish everyone a wonderful holiday season with your family.

Thank you

BBGS
Ken

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tomtt2
Bluffton, US
Feb 24, 2013 12:01 pm EST

Like so many others, I placed an order with BBGC then waited for the normal shipping information/updates. None ever came. I sent two emails to their Order Status address, no response. I called the Customer service three times and got only a message. I left a message to please call me, but no call. I checked the address on Google earth and found out that it is in the middle of a parking lot in front of the UPS store. I guess that is where BBGS has a PO box. I finally sent and email telling BBGS to cancel the order and that I would not accept the item after the receipt of my email. I still have heard nothing.
I see that the BBB complaints are piling up as are reports on this site and [redacted]s site. Too bad there isn't a better way to warn people to stay away.

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golfguy
, US
Mar 31, 2011 12:35 am EDT

This place is horride, placed order, first one says canceled, placed again, no change in status, finally e-mail them no response after 30 attempts. Finally an e-mail saying order will be shipped that day, 4 days later, status says shipped, no tracking number. Still no answer to 100 calls and e-mails, but no charge on credit card even though it says shipped. Called credit card company and told them the story, they said they have been working on a case against this company and wants to keep updated to the status, to make a long story short, I called and left another message and said cancel order because I don't want the product and my card will not be accepting charges. Go through golfsmith.com you get great customer service, fast shipping with a tracking number, slightly higher prices but worth the hassle free purchase experience.

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Bestbuygolfsupply is a joke
, US
Mar 20, 2011 1:27 am EDT

This company is such a joke...please please no one order anything from them. There are so many good golf supply companies out there. They will not answer any calls of return any emails. My order was done Feb 4 and after many many many calls and emails I still have no merchandise or response from them .It is now March 19, 2011 and nothing. What makes me sick is they have my credit card info and unless I just cancel the card who knows what this scam of a company will do.

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WILLY3416
gulfport, US
Feb 16, 2011 12:50 am EST
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same song second verse, no return emails no return phone calls, WILL NOT DO BUSINESS WITH AGAIN!RIPOFF INTERNET SCAM!

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parolla
Chilliwack, CA
Dec 19, 2010 10:38 pm EST
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Just to let anyone know that I did receive the grips. I did not get any tracking number and no communication from this company. The shipping was very very slow. But did come. Be patient. Still got what I asked for.

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parolla
Chilliwack, CA
Dec 13, 2010 6:05 pm EST
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Same issue here, placed order for grips Nov 11/10, showed as shipped. I have called and left emails and you can't speak to anyone and no contact what so ever. I too wish I would have read this site before placing my order.

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Golfing Now
Woodbridge, US
Nov 29, 2010 7:40 pm EST
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Same issue here, placed order for grips 7 weeks ago, showed as processing for six weeks, sent a email to cancel the order and two days later showed up as shipped. I live thirty miles from this company with a stated one day delivery time, well its been eleven days since the order was shipped and still have not received my grips. After several calls to Best Buy golf I have yet to receive a returned call. Wish I checked this company out before placing a order.

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Backspin9
Arlington Heights, US
Nov 18, 2010 7:30 pm EST

Placed an order with them on 10/16 for grips and shafts. On 10/21 I called and emailed for a status on the order and got no response on either. On 10/25 I got part of the order, the grips, and they were the wrong ones. I called and emailed again telling them to immediately cancel the order. A few days later the correct grips showed up and they had been shipped after I had already cancelled. Called and emailed again with 2nd request to cancel the order and got no response. Told them that this order is cancelled and that I would not accept any more deliveries. The following week, the shafts show up by FedEx and I refused delivery. I disputed the charges with my CC company and got a credit after providing them with proof of how horrible this company really is. The only response I got from them was to threaten me with collections. No acknowledgement that they shipped merchandise after the order was cancelled. I buy a lot of golf repair parts and tried them just to save a few bucks, but it was a huge mistake. I wish I had done my homework on this disaster of a company and saved myself a lot of hassle.

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Best Buy bad employer

Best Buy has got to be the worst place to work for ever! They only hire part time and no matter how good you are they will harrass and harang you in the ground over small garbage they are more concerned about their bottom line than they are about their employees or customers! Their management are snobs and suckup brown noser's and apperently the only way you can get ahead with them is not by working hard or being honest it's only by sucking up! Trust me when I say you would rather work in fast food before working for these idiots! Don't trust them any farther than you can throw them and as far as their " Black Tie Protection Plan " That they will try to sell you very hard and their calibration? Well let's just say their Black tie plan is not all it's cracked up to be because they will try to sell it to you saying it's a repair or replacement? This is somewhat true but what they do not tell you is that the black tie plan? if you need something replaced well it will not get you what you bought at first I personaly wittnessed them shafting people with it and their calibration? Well let's just say it's not everything they claim it takes a nice bright clear picture and makes it dull and boring looking with no real inprovment...so be warned in other words caviot emptor " let the buyer beware!
Signed
A former best buy employee or is the worst buy? I leave that part up to you!
BEWARE!

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newlywed10
Arlington, US
Apr 13, 2013 9:23 pm EDT

It's nice to no longer be with a company that treats their employees like replaceable fodder that has no feelings, goals or individual needs but can be lumped together as a unit and expected to function like a cookie cutter, copy and paste, drone with no learning curves. And then when they don't need unit number you, they sling you around like a cat with dying mouse until you KNOW you were never (insert GM compliment or certifacte given here) and all your "friends" let you know everything they really thought about you through the grapevine, "oh her, ya she's lazy, crazy, steals, lies, no one likes her." I worked for best buy for two years and was recognized by corporate management for my hard work and was then fired because my mother GAVE me her rewards zone certificate she didn't want, an actual GIFT, and I used it to buy a drink. They fired me for it a few weeks after my husband and I got back from our honeymoon. Oh did I mention my husband and I both work at the same best buy. Ya that's right the fired me because I married my associate, they worked to find the most pathetic excuse to separate us but they don't do anything about managers have sex with employees, in the store, or GM's who come to work drunk! My husband is much harder to replace than I was so I was singled out and fired. But not before being interrogated like a criminal for two and a half hours without being allowed to see evidence or proof of any kind for their accusations and told how to write my letter to corporate. Then I was left in the dark for weeks and final brought in to be fired over a coke. Then when I came to the store to eat lunch with my husband just like ALL the married managers wives to I was kicked out of the store in front of all the people who were still my friends even though we didn't work together. Then a week later the GM tells my husband I hope there are no hard feelings and your wife is always welcome here. I hate them all and can't wait to see the company crash to the ground. The change their business model every quarter which costs who knows how much but the new business models never meet the complaints of the customers.

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Coolidgecollegegrad
, US
Jul 21, 2011 8:53 am EDT

I used to work for best buy as a wireless sales consultant and at first thought it was a great job till my supervisor started giving me all the hours he didn't want to work especially on holidays and in January I got laid off not because I did a bad job but because the supervisor got paranoid and thought I was trying to turn him in

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califb
, US
Aug 02, 2010 4:05 pm EDT

You must mean "Caveat emptor, " but we'll just forget about your spelling issues. The reason you think a calibrated picture looks darker is because it is. It is meant to lower the sharpness, brightness, and blue colors that manufacturers intentionally crank up to make a picture brighter. In other words, brighter is not better. If you take a photograph and then take the image and increase the color saturation, brightness, and blue tint many would think the picture looks better but it's not the real image that you photographed. That is the whole point of a calibration, to give the customer and true-to-life or true-to-cinema picture rather than a overly bright saturated image. Many customers don't understand this because it is so ingrained in our head to think that brighter is better. That's how manufacturers sell televisions in the first place. They sell televisions based on their bright colorful images, not on how accurately they can recreate a film they way it was made in the first place. As for Best Buy's protection plans they are some of the best in the business which is why they may cost more than other companies because they almost always cover a whole lot more than just an extended warranty.

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XenoMiang
Dallas, US
Dec 16, 2009 12:43 pm EST

I must be one of the lucky ones because I really like my job and the people that work there, including managers. I've actually never seen such hard working managers in a retail store before, mostly managers just sit on their ###. I've had feeling exactly like this about jobs in the past but I'm happy, at least for the time being, at Best Buy.

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yaya2
, CA
Dec 11, 2009 10:29 pm EST

I currently work for Best buy as a seasonal P/T merch guy or whatever you wanna call it. Ive been working here for 4 weeks now and I gotta say that your comments are bang on. In my departement, the management consists of an 18 year old power hungry supervisor kid, and a 30 year old arduous senior . Since I am the only new guy and pretty much at the bottom of the ladder (Job until school starts back up in Jan btw...), they harrass you for everything. They expect 110% effort and want their work done within the first two hours. Understandable but come on. They expect me to do all the prcing and coporate batches and cleaning by 8 am, while the supervisor and senior do nothing but walk around and make sure im doing work and then yell at me to work faster while they listen to their ipods and sing christmas carols in the warehouse. I guess thats in their job description. They also dont give a ### about what you have to say. Its basically their way or no way. So if you have any concerns or wondering WHY things are done this way not that way, they threaten to send you home (personal experience). I should've taken the job offer at future shop. Heck, during my interview at futureshop, the manager even said that lots of people make the switch from best buy to future shop. At first I didnt really take this thoughts seriously but now I understand. Stay away from this place if possible! If you MUST get a job here, then apply for sales. You pretty much do dick all besides help customers and dont even bother to help the merch staff when they are not busy (which they are required to do by management standards but it never happens). Instead they just do a bunch of figures eights in their respectful departments while listening to music or texting. Heck that will probably even make you more of an ### but thats your choice.

God, I never had a job where I got this angry with less than a month of working!

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donebeingbullied
Provo, US
Nov 03, 2009 7:08 pm EST

Oh yah, you should try working for Hit Web Design.

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Best Buy unethical salesperson

My mom needed a computer so we went to Best Buy. I found one with salesperson's help, he was very helpful and nice. Went back in when Mom arrived, found him again, said we'd take it. He checked stock and found only demo was left. Other salesperson left his customers to check stock too. He never made it to the computer because our guy said only the demo was left and this lady has bought it. Other guy RAN back to his customers and said only the demo was left and if they bought it, he would give them 10% off and sold it to them. Our guy apologized and offered to call other stores, but none had one. He offered to see if Manager could give us a deal on similar system. Manager said no. I said unacceptable because of other guy's totally UNETHICAL behavior. Our guy got a supervisor because Store Manager was too busy to talk to us.
Supervisor first said sorry, nothing I can do. I countered with explaining the unethical behavior. Goes away and comes back says maybe can give us reduced price on extended warranty or premium Windows 7 installation. Said I didn't want warranty, and was willing to pay for regular installation anyway, just wanted a similar machine at same price. Offered Norton, said no, I had just bought a new copy a week earlier for all home machines. Machine we wanted had 4meg DDR3 ram, comparable only had 3 but same make and $120 more. Said again not acceptable. He went away again and came back and said that premium installation would make the 3 meg machine actually run faster. Remained calm and said software does not replace hardware. He then said again it would because we don't install everything to make it run faster! Said no problem, I know how to uncheck boxes too, don't want premium install. Finally had to say I didn't give a rats a** about software, I came in to buy hardware and all I wanted was a comparable machine at the same price, I wasn't even asking for the 10% discount other unethical salesman offered other people to get them to buy.
After he runs to the Store Manager a few times more, now offering an insulting 5% discount, I nearly lost it. While he was talking with Manager I followed other salesman and customers to the computer where he rung it in and see that he sold it for less than 300! About a 16% discount and the supervisor & store manager are only offering us 5%!
Finally after an hour, I get the other computer for $10 more. Then other salesman has the gall to say to our guy, pass me the stapler, my friend, when stapling the stolen sales receipts together for the other couple! As we pay for the computer, the supervisor says he talked to the unethical salesman and he said he thought there were 2 demos when he checked the computer. Stopped him right there and said he NEVER checked the computer, we were there and watching, he had run straight back to his customers. Said now he is not only unethical, he is a liar too! He had three witnesses standing right in front of him. Store Manager was there but wouldn't approach us, nice example to your staff. Never started shouting, remained logical, though they could tell I was pissed. Will never shop at Best Buy again, obviously Management doesn't care about the values and ethics of employees. Too bad, the guy helping us was very nice and tried his best. I really hope he gets a better job somewhere that supports good employees.

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jhonnyagent
, CA
Dec 16, 2009 10:27 pm EST

So what's the problem? Another customer wanted the same computer and they got it faster? So?

You don't deserve a discount because you're not buying a demo. The discount was given to the others because they were. Why do you deserve a discount as well?

It's first come first serve. You have no idea when the other customers got to the store. None at all. Just get over it and look at something else or leave the store. Don't be an ###.

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Best Buy warranty fraud

As a retired Marine it is my upmost concern that all my service brothers, along with every hardworking American consumer receive this information to avoid the extreme hassle and waste of time that bestbuy put on my family and me. Last December my Wife purchased an ipod touch for me as a christmas present. We then went and purchased the two year extended warranty on it, mostly due to the fashion the associate promoted the warranty to be, the associate promised that it would cover accidental damages and would be a very simple easy process if the device would need to be exchanged. Since the warranty is about two pages long worth of fine print we made the mistake of taking the associate's word and purchasing the warranty. This past September 14th I took the device in because the battery was not charging or holding a charge. Right from the get go it was a complete nightmare! All the geek squad reps were completely unprofessional and treated my wife and I like some sort of cons. They finally took the ipod to what they said would be looked at and told us they would contact us as soon as they would know something(all our contact information was provided to them). After waiting and waiting and waiting on Oct 21st I personally went up to the store(best buy Rosenberg Texas) and asked what was going on with my item. And what a suprise, they had received it and somehow had just forgot to contact me. The bag where they had placed the ipod had a date of Sept. 30th. The worst part is they claimed that the device was water damaged and that I only had a standard warranty that did not cover that type of incident. After speaking to a supervisor which was completely rude and unprofessional, I was out without nothing! And they even tried to charge me a labor fee despite nothing being fixed or replaced on the item! The supervisor asked me what I thought would be fair and I stated to repair or replace the device and he stated that he could not just give me $229.00, I stated that I guess thats what his company's reputation is worth then, and that it is clear how much they value their customers! Today Oct. 22nd I went up to the Apple store located in the 1st Colony Mall in sugarland Texas, mostly due to informing myself that the liquid sensor that it has was actually not showing a positive test. The representitive I talked to at apple looked into it and had his tech ppl check it out and suprise suprise there was NO WATER DAMAGE to the device as best buy had stated! Thankfully Apple replaced the Ipod on the spot and I will be following up on getting everyone I delt with's info at bestbuy Rosenberg to file a complain. I clearly believe that they used the "water damage" as a copout and it is very sad of how badly they treat and respect their customers! This whole situation comes across as a clear FRAUD to me! Maybe now that circuityouknowwhat is bankrupt bestbuy is overconfident and feels like they can treat customers as they feel, but as we all know we live in the wonderful age of information and CHOICES! Last time I set foot in bestbuy!

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TheWayItIs
, US
Jul 10, 2011 3:59 am EDT
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@Gerh74 - If you still have evidence of what the Apple store did, file a complaint with your local BBB and /or your state's division of consumer affairs to at least refund your plan price. Look, it's the principle at this point. The plan administrator is NEW Corporation - BBY sends prospective repairs to a service depot. Unfortunately, what sales people say is HERESAY, generally wrought with half-truths and deceptions and you have the right to cancel the over a period of time. Fine Print is made for lawyers, not for consumers to scrutinze in the stores. Best of luck. Buy online at great companies such as Amazon.

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Honest Consumer 4 ever
Coral Springs, US
Jul 06, 2011 10:57 pm EDT

It is horrible what you and much of us are going through when it comes to the warranties and best buy. I just got a really bad experience like you with my ipod today. they even erased all my data without asking me the lady in Coral springs fl Jessica and the so call manager David weren't really helping me with anything and when i call the 1888-bestbuy they think that with just a $30 gift card can resolve all the problems pleaseeeee. they erased all my information without my permission. When it comes to sell they are really friendly people but as soon you walk to the store to talk to the Geek Squad or the customer service you can even see with their body language that they are arrogant and ignored people.
I been buying for more than 18 years in best buy but since this incident. I wouldn't recommend this store to anyone specially when it comes to FIGHT Warranties. Next time ... Ipod Store.

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Best Buy wouldn't honor price match when terms met

Sears had a 3 day sale on the Sony KDL-40VE5 for $899 with another 10% off in-store instant coupon for a net $809 price before tax. Best Buy had the TV for $1199. Sony just added a $300 spiff to retailers for the TV which Best Buy did not reflect in their price. Best Buy policy clearly states they will match price including instant rebates on in-stock items, regular stock items at a bricks and mortar competitor. The sales person at Best Buy confirmed the price and availability of the TV at the Sears down the street from Best Buy. The store manager on duty Keon, in the Marlborough, MA store said he wouldn't honor the price match because they would lose money. WHAT! Nowhere in the store policy does it say that.

Stay away from these idiots. They can't even follow their own policies even when it's read to them.

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ogie
los an, US
Oct 09, 2009 9:16 pm EDT

why not just pay the $1199?

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Best Buy fraud

Dont buy from this people, is a nightmare, I will never buy online from this company again, the dont care about the customer, the only want to sell you, is a scam, fraud, really bad.

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karleebarlee
New York, US
Sep 30, 2009 8:07 pm EDT

just a suggestion - to have your complaint taken more seriously, try releasing your caps lock button.

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Best Buy No response to my e-mail

I bought a western digital media player online from best buy on september 18, 2009, for $119.99. six days later, their website price was $99.99. i e-mailed best buy customer service ([protected]@bestbuycanada.ca) to ask if their online price guarantee pertains to their own website and not just their competitors'. i was hoping for a $20.00 rebate, based on their 30 day price guarantee. that was september 24. on september 25, i checked their website and the price had jumped back up to $119.99. by september 28, absolutely no response from best buy (not even an acknowledgement that they received my e-mail). on september 28, i resent the message with a plea for a response. on september 29, i resent the message, begging somebody to acknowledge me. today, september 30, i resent the message. it appears that best buy has no intention of responding to my inquiry. i guess they think that if they ignore me, i'll go away. maybe they're right, but i can still post here that i feel this customer service is the shoddiest i've ever encountered. i will not be purchasing from this company again. merchandise is only half the sale. you have to follow it up with stellar customer service if you want to survive in this economic climate. too bad nobody at best buy realizes this.

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Best Buy robbery

Three months ago on 12/12/07 I went to bestbuy in san antonio and purchased a hd home theater and hd dvd player for the total $4000.00. The dvd player was $399.99 Now to be told that the movie makers are no longer going to use the hd dvd format so that now means that I will not be able to buy new movies for my dvd player. I received an email from bestbuy saying I could use there trade in to buy a blue ray player so I inquired in there trade in site for the player and 10 new movies and they offered me $56.70. I then phoned the store to see if they had any other offers and explained the situation to the sales assistant only to be told she only earns $9.00 An hour and was not interested. I then phoned head office to be told it was not there problem so whose problem is it besides mine. Either the multimillion doller movie makers who dictate to there customers what format they are going to use. Toshiba the makers of the dvd player or bestbuy who only sold it to me 3 months ago. Somebody must have know that this format was not going to be used anymore, so here I am with a hd dvd player that I can not buy hd movies for I can just use ordinary format movies on a $4000.00 Hd home movie theater it is about time someone stood up and admitted this is robbery to the working class as usual the rich get richer

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Charlied72
Falls Church, US
Oct 25, 2009 5:51 pm EDT

Why didn't you do you research your fault not bestbuy.

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Best Buy very bad experience

I purchased a 42 plasma TV from BestBuy in Feb of 2006. I also purchased a 4-year extended warranty for it. In July of 2008 the set started to have several issues. I called Best Buy and they had a local service center pick the TV up for repair. It was picked up on July 18th 2008. I have not seen my TV since. The service center is unable to repair the set due to unavailable parts. Not to mention, the service center is a boarded up storefront in the worst part of town. I have photos of the service center. The service center rarely answers their phone and never calls back when they say they will. Best Buy also never returns promised call either. Two different supervisors over at Best Buy put in replacement requests. Both of which were denied by their insurance carrier. So now, my TV is still sitting at the service center after 4 months, with no hopes of being repaired or replaced at this point. Best Buy has FAILED miserably in fullfilling their warranty obligations on this item. I have documented all calls made to Best Buy as well as the TV service center showing the dozens of times and countless hours I have had to spend trying to get this resolved. At this point, I doubt that we will EVER get our TV returned to us in working order, or replaced for that matter.

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Best Buy Customer Reviews Overview

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