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4.1 4172 Reviews

Best Buy Complaints Summary

199 Resolved
930 Unresolved
Our verdict: With Best Buy's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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4:08 am EST

Best Buy shipping and delivery

Can't say anything bad about their customer service, I believe they did their best, but this company has to think what to do with their shipping and delivery service because they are awful.
The problem is that the item I ordered wasn't shipped and the most interesting part of this is that there was no reason for not shipping it. It was in stock, it was in their warehouse and never was on back order. Customer service tried to improve this situation, but not even they could do anything for me, but it wasn't their fault.
I don't know who it depends on, but come on, guys, how many packages you have there ready for shipping? Do it and stop torturing your customers. It's not good neither for you or for us. What's the point of this nonsense?

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3:34 pm EST
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Best Buy iphone x universal

I bought an IPhone X Unlocked at Oklahoma's Best Buy and actually I Paid 100 more dollars than in a Regular Apple Store because I was planning to return to Colombia in the next days after the purchase, When I aked for the phone they actually told me that this phone was going to work in my home country.

Now I am In Colombia, I have been trying to activate my phone the last week I couldn't, I have been calling and chatting best buy technical support every single day since I opened the box of my phone and nobody couldn't resolve my problem, they just passed me to other adviser every single time I try to spoked to them. I called Apple, but they said that is a Best Buy problem. They said that Best Buy sold me a locked 'Universal ' Phone, and that the only Company that can solve my problem is best Buy…..

I don´t understand how Best Buy a big company in United States of America sold me a locked Phone, They even charge 100 dollars more and every time I try to contact best buy nobody care about their clients…

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11:47 pm EST
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Best Buy shipping service

Ordered my husbands Christmas gift from Best Buy and it arrived today in the original box with a FULL blown picture, make, model, everything about the item inside so when my husband arrived at home before me, he knew what his gift was. WHO does this? I have ordered for years online, and never have had an item arrive but only in a plain unmarked box. Another question, isn't this a little risky exposing the contents of what is in the box for any and ? Just very presumptuous on the companies part, careless and lazy. Thanks for ruining my gift for my husband.

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Update by beauty gal
Dec 02, 2017 2:19 pm EST

Well it gets better! I called thier complaint line and a representative advised me to take it to my nearest Best Buy ( which is about 30 miles away, as we live in the country), and have them wrap it. Are you kidding me? This was thier solution. If they would of used a "Best Buy" box, like Amazon does, there wouldn't be a problem or at least peeled off the sticker at a minimum. I will assume neglect on my part for not being more cautious, but when shipping an electronic item, wouldn't a company be pro active in shipping it more discreetly so just not any individual who sees this item be tempted to steal it? I guess I'm lucky I even got it!

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Shaun R.
, US
Dec 02, 2017 11:13 am EST

I don't think I'd presume anything when shipping is involved. At the very least, they would have shipped with something showing the delivery was coming from Best Buy. I'd think most people ordering Christmas presents this time of year would ship to an alternative address.

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3:33 pm EST
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Best Buy warranty

Hello,
I purchased a laptop power bar warranty, and the payments exceeded the number of payments. I have documents to prove that. The strange thing is that I was being charged by geek squad not Best Buy for the payments. And I have been trying for a very long time to deal with this but with no success.
I have been to Seattle twice and visited other Best Buy stores for help but non of them could help. Their advice is for me to go to Issaqua for help. But I just couldn't go that far because I was always there on business, I didn't have much time at my disposal.
Can anyone help me solve this issue please? I am fustrated with the running around between Canada and the US, with every one directing me to a dead end.

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6:08 am EST

Best Buy computer

Bought an Asus computer in June 2017 Since then the machine has been back to Best Buy or 8 weeks or a total of 40% of its time after purchase. During those times, they lost/deleted files even thought they said they backed them up, changed setting, which they did not change back and failed to fix the issues each and every time. When asked both the Geek squad Manager and the Store Manager if they felt this downtime was acceptable neither would answer. They will not honour either the OEM's warranty or their extended warranty, they simply keep trying to fix it, which they can't. Bottom line is they are trying to run out the service contact so they can do nothing.

Best Buy wants to sell you stuff, but they do not want to stand behind anything they sell. Avoid them and their warranties. Go someplace else or shop online, .

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8:19 am EST
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Best Buy poor service / no service change notices

On Monday November 13, I ordered and paid for a washer, dryer, delivery, and necessary parts for installation.
This order number was BBY01-[protected]. This purchase is for a second home 3 hours from my primary residence so I have to travel to let the installers in the home. On Wednesday November 15, I called [protected] to confirm delivery time of 8am - 12pm and date of Friday November 17 was still set so I would not be inconvenienced by being 3 hours from my primary residence with no delivery. I was told the order had been cancelled and no real reason was given, just excuses. I made this call on my own and was not notified of this cancellation so I reordered with the service representative and a new order number BBY01-[protected] was established for delivery time of 12am - 4pm and date of Friday November 17. I traveled to the installation property and waited all day November 17 and no delivery was made and I was not notified. I called [protected] at 4pm and the service representative told me the installation had been moved to Tuesday November 21 between 8am and 12pm. Here I was stuck 3 hours from home at 4pm and the failure to deliver which I had made extra effort to avoid happened and I got no notices by phone of the reschedule. I have renters coming in this property November 22 so the November 21 installation is a must, it cannot be messed up.
I expect a phone call to [protected] to discuss this mess and why I have been treated so poorly. I paid for this in full and am being given a major run around by best buy. Very disappointed. I expect best buy to compensate me for this unthinkable mess-up. Now I have to pay for someone to be present November 21 between 8am and 12pm, what a mess.

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9:16 pm EST

Best Buy online ordering

So this morning I ordered the Zelda amiibo from Amazon.ca and when I saw this post, I ordered the Majora's Mask from bestbuy.ca. Even though there was a $7.99 shipping fee with it... but then I realized I could cancel the amazon order and the best buy order, place a new best buy order and get free shipping with Zelda and MM amiibo together (total would have been over $35).

So I tried to cancel my best buy order right away (Like 1 minute after placing it). I clicked the "cancel" button and it gave me the message "Cannot cancel at this time". The cancel button then disappeared. Called Best Buy customer support, they told me once that button is gone, it's impossible to cancel the order. The first girl I was talking to was very unsure though and said she would ask a manager. Put me on hold a while, came back and said that she thought maybe the managers were in a meeting and I should just place another order.

I tried calling back again, feeling as though my concern wasn't properly addressed the first time and there was still hope in cancelling my order. The next guy just kept saying there was nothing he could do, there was nothing a manager could do, I was just screwed basically.

Wow. I had no idea they operated like that still. It's an online world and they need to catch up! Look at Amazon... they give you a nice comfortable cancel window. I actually cancelled an Amazon order today - 6 hours after placing it. No problem!

Anyways... thought I would vent because it's pretty ridiculous not being able to cancel an order RIGHT after you place the order. I mean, what's the point in even having a cancel button? How hard would it be to implement a rule with the purchasing department? "Only complete the transaction if it was placed 1 hour ago"? Or just design the incoming transactions that purchasing sees to be displayed an hour after the order is placed! Problem solved!

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6:02 am EDT
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Best Buy no service help lost another sale to amazon

I stopped in the South Brunswick New Jersey store around 5:00 PM yesterday to buy a Go Pro camera. When I arrived the attendant at the door pointed me to the area they were in. They had only two left stored in a glass locked cabinet. While I was waiting I was looking and grabbing the accessories I would need. I waited about 10 minutes and went back to the front and ask for assistance. He seemed to make a call to get me help but after 10 minutes no one showed up. I put the accessories back and walked out the store and will buy from Amazon this morning. It was not like the place was crowded as I was one of the only customers in the store. I do not know how you think you are going to stay in business this way as you lost an instant sale and of course I have no plans of returning to your store again.

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2:59 pm EDT

Best Buy best buy geek squad customer service

I called in to cancel my Geek Squad Home Membership and my experience with the customer service call centre was atrocious.

Every person I spoke to had a poor attitude, and seemed disinterested in helping me. I was passed to multiple people who refused to help me and continued to pass me to different departments. I was hung up on 3 times by 3 different agents. I spoke to a supervisor named Natalia, employee #VY0379, who passed me off to yet another department, which was followed by an agent named Rose with a very poor attitude. She told me that I was not able to cancel my membership and told me to call the store or check the website to find out why. She also made up a reason why she assumed I was not able to cancel – assuming that I paid to get my computer fixed and now I’m locked in for 6 months. I asked her to assist me with navigating on the website, and was spoken down to, as if I were a nuisance to her. I reminded her that Best Buy/Geek Squad has a policy to provide unparalleled support 24/7/365, and she told me that cancelling a membership does not qualify for support, and then she literally hung up the phone on me as I was asking for her Employee ID number, preceding by her telling me to "have a nice day".

I am working on submitting a formal complaint to the company. My phone call with Natalia and Rose ended at 3:40pm EST on October 11, 2017.

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Bill04032018
, US
Apr 03, 2018 1:05 pm EDT

I bought a 65 inch SAMSUNG UHD LED TV last July from BestBuy. In October the TV stopped working. I have had a lot of issues trying to get it fixed under the manufacturers warranty thru SAMSUNG, so I decided to try going the BestBuy route instead. I went into the store and they told me to call GeekSquad [protected], because the TV was so large, they would have to repair it in the home.

The person I spoke to was extremely rude, and stated that they do not honor the Manufacturer's warranty since I didn't purchase the GeekSquad protection when I bought the TV originally. I asked him how much they would charge me if I just paid out of pocket. He then raised his voice and said that they do not honor Manufacturer's warranty. I then raised my voice telling him that he wasn't listening, that I was willing to pay out of pocket and he hung-up on me mid sentence.

Needless to say, this was likely my last BestBuy experience.

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8:26 am EDT

Best Buy restocking fee not made aware

I am an elite member at bestbuy and in the past, when i purchase anything at best buy with their credit card, I was waiver restocking fee as one of my benefits.

Last week, I bought a telephoto camera lens online and when i got it, i realized was a little stiff on the zoom. Thus i decided to return it. I was told there was a restocking fee that was recently implemented on camera lens even for elite members. Most customer had to sign a form in the store that they are aware of the fees. I told him I ordered online and i never approved of such forms. He said then maybe you can call corporate and talk to them since you were not aware of such restocking fees.

I called the number and spoke to 2 agent and they both said it was on the website and i should have looked at it before I bought it. I went back to check and saw a small notice at the end saying heads up about restocking fees but no mention of new policies implemented to elite members or specifically pertaining to this lens.

Now I have to pay 135 dollars for the restocking fee that i never was made aware of and never approved. I feel they are not transparent of their fees and all new fees should be approved by the customer before buying any product. IF they had done that in the store, i would not have purchased the lens there and maybe have gone somewhere else.

Very disappointed and probably will no longer be a loyal customer to best buy.

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Roxwell027
, US
Oct 15, 2017 11:17 pm EDT

Weird, the return policy states that your lens are actually subjected to the restocking fee and it also states that it does include Elite customers. I read that from reading Best Buy's return policy that is available through their website. You should really do some research before you purchase anything online.

Link: https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014&pageType=REDIRECT&issolr=1&searchRedirect=Return+policy

I would assume that you wouldn't have to be told about the restocking fee if you were given the terms of agreement on becoming an Elite customer as it would most likely state information about the restocking fee.

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7:11 pm EDT
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Best Buy washing machine delivered

This morning (9/20/17) I had a new Samsung washing machine delivered to my house in Baltimore in the basement. Two delivery men came, one asked me to take the railing off of my delivery wall. The washing machine in question was so tight it nicked the paint on the wall which the delivery agent reported to me. I just purchased this home and moved in on September 16.

I have been home all day working. I just went to the front door and see that a piece of my white marble front stoop has BROKEN OFF. This damage was caused by these agents as they carried the washer inside my house. It is damage that is completely unacceptable and unprofessional and for which I want to be compensated. Please provide me an email address where I can send a photo of the break and damage to my stoop.

I am attaching photos and will wait to hear from BestBuy about this.

Thank you.

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Shaun R.
, US
Sep 20, 2017 10:09 pm EDT

I'd suggest getting it replaced and then take the bill to Best Buy for payment, otherwise the value of damage becomes completely arbitrary.

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2:33 pm EDT
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Best Buy False information on what service covers.

07/16-Purchased 2 phones at Best Buy
08/16-Noticed Geek Squad charges for $10.99 on bill.
09/16- Called Geek Squad and was told that if I wanted to cancel the service that I would have to go to store. Went to Best Buy and talked to help desk who tried to get me to keep the service. I asked what it covered and he said that he was not sure and he called the 800 number. I talked to Joe #931393 who told me that my plan, [protected], covered both phones 100%. I specifically asked about broken or cracked screens and he told me that the plan covers 100%. I was assured that EVERYTHING was covered.
09/17-Broke screen. Went to Best Buy and was told that the plan does not cover 100% and that I would have to pay a $60 fee.
I feel that I was lied to so that I would not cancel the plan. Would like the phone fixed and covered 100% as your rep. told me it would be.

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3:20 am EDT
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Best Buy laptop

I used to wonder why many Best Buy outlets are getting closed.
My recent experience with them proves why... they are not fit for Customer Service.

I bought a laptop for my daughter on 13th May 2017, from the Stevens Creek Blvd, San Jose, CA, store.
It was a good configuration ASUS laptop and got a very good deal for an open piece... paid $375.
I was told that no need to worry, any issues with the laptop, BestBuy technical team will repair it, blah blah blah...

After a month, by end of June, the laptop stopped working.
It wouldn't boot up, always showed "Automatic Repairing..." message and no options worked.
I took it to the San Jose, Curtner Ave store and showed it to the Geek Squad.
One Mr. Anthony spoke to me... he is supposed to be a technician, but he didnt even try starting the laptop and checking what is the problem. He asked me the symptoms and told me that it has to be sent to ASUS for manufacturers warranty repair.
When I told him about the Open Box story and that BestBuy shoudl repair it, he asked me to go to the store where I bought it. I spent 30 mins there... but he never even checked the laptop once.

I went back to the Steven's Creek Blvd store after couple of weeks.
Again the Geek Squad person didn't check the laptop, he told it will be sent to Manufacturer Warranty repair.
I agreed and after 2 weeks, got a call that water has gone inside and the mother board is gone, requires $450 to repair.
I declined and collected the laptop in a week.
I checked with the supervisor, as I was sure I had not spilled water on the laptop.
He was not willing to listen and all he could do is... offer 20% discount on the repair cost or 20% discount on another open box laptop.

I was not willing to spend any extra money on any Best Buy service.
I took the laptop home and created a bootable USB and tried to boot the laptop, re-install the Windows10 and now it works like a new one.

So the funny part is...
1. What is the Geek Squad there for if they can't even do the initial technical analysis?
2. The laptop was sent to ASUS for warranty repair, but all records show it was always with BestBuy Geek Squad, may be some other location. If it was sent to ASUS may be they woudl have resolved the issue free of cost.
3. Easiest way to deny free service to customer is saying water went inside and damaged the circuit. It is a shame, because I couldn;t prove that I have not spilled water on it. I doubt if the service guys even opened and checked anything.

Overall... very bad experience with Best Buy.
Stay away from them... happy to see more and more Best Buy stores closing down.

Best is Amazon, do online shopping for what you like, if you don't like return it. No questions asked... even after months, may be the refund amount will reduce, but you don't have to live with a faulty machine.

Never again to Best Buy...!

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4:52 pm EDT

Best Buy sales customer service

I bought a Samsung Galaxy S8+ a few weeks ago. It was advertised at $200 off so i got it. A few weeks later now it is advertised at $300 off. So i went back to see how to get a price adjustment. I spoke with Ben who is a manager at the Folsom Best Buy. With a big smile on his face and an extremely condensing attitude he told me "No i am not going to do it" and then said thank you for coming in and walked away. Is this the kind of service you enjoy giving to customers? if so then i will never shop there again, and i am out my $!00. Complained to another store manager and after one email he will not contact me back. Spoke with cooperate and Gail basically laughed at me. Will never go back.

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4:19 pm EDT
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Best Buy unprofessional customer service

Best Buy Newport News store sold us a washing machine that broke less than a month after purchase (purchased on June 21st). On July 22, 2017, when we tried to return (or possibly upgrade to a different machine), Adam, the (I believe) assistant customer service manager's response was unhelpful, snarky and wasted our time.
Adam didn't take the time listen to what we were upset about and offered nothing in the way of customer service or assistance. Adam's big moment was when he cut me off and said, "Is there anything ELSE I can help you with?" He then literally walked away. Because a faux mic drop is good service? If you don't know how to do something, find someone who does. However, had he been listening, maybe he could have found a solution. Had Adam been gracious or even used basic common sense, he could have apologized, shown some understanding and worked to get us a machine that day . If getting us a machine same day, wasn't possible (even though over the phone they said it was possible), then he should have apologized for miscommunicating, and, if he was a bit sales savvy, said, "Well, we do have this OTHER machine available..." My husband was ready to pay more if it meant we could get a functioning washing machine sooner. However, when Adam chose to behave immaturely, we left and went to Lowe's. There we bought a better washer at a cheaper price. Most importantly, at Lowe's, were treated courteously and professionally.
Later on that same day, my husband and I brought back the defective machine to Best Buy to get our refund. In the store I noticed Adam chatting and laughing with a group of co-workers, on a very busy Saturday, completely oblivious to the fact that he was at work and maybe he could be serving the customer instead of socializing. I felt bad for the sales consultant, Justin, who was actually trying to help us despite Adam's unprofessional behavior.
There really isn't much of a resolution that I can see that would bring me back to Best Buy. We just moved to the area and need some new electronics and appliances, but I don't see purchasing them at any Best Buy if Adam is the standard for Best Buy's customer service.

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2:03 pm EDT

Best Buy sexual harassment during appliance delivery

I had a new range delivered yesterday evening by two men for Best Buy from one of their warehouses in Dallas, Texas. During the delivery, I faced an unacceptable and appalling situation. One of the men sexually harassed me in words and touch.

The first thing that happened is his hand touched my "lower backside" when I was passing. I thought it had been some sort of accident, but it continued to happen. He made sure he would get closer to me while I was cleaning while they were trying to install the range, then his hand would touch my "lower backside". It happened many times.

In addition, he started flirting and asking if he could be my boyfriend, stating he would like to live in my home, and asking if he could hang out with me. It went on and on. I kept saying no. I called family and only got voice mail but pretended to be talking to them and pretended they were on their way home as I was that disturbed by the episode and afraid of where it may go. I was alone in the house except for the two delivery men. Only one of them was harassing me.

This morning I called and reported it to the geek squad. I have another Best Buy delivery for Saturday - the matching microwave, and the customer service person assured me that someone from the Best Buy store would be delivering and installing it - not the warehouse. However, I will still make sure I have family and/or friends there with me or even instead of me as I am now afraid.

No one should have to be afraid when having a Best Buy item delivered. This is unacceptable and will not be tolerated.

I was not told what would be done to the young man. Has he harassed others? I bet he has. Would he continue harassing people? I bet he will. I fear this will be swept under the rug and hushed and ignored.

I am not a young woman either. This is crazy. I am 52 years old. What if he does this to some young woman who is even less able to do something about it.

I felt uncomfortable and embarrassed that it happened at all. I didn't want to deal with it, but then I thought of him doing this to others, and therefore, I WILL make sure this story gets out. I WILL make sure this doesn't happen to anyone else.

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7:22 am EDT

Best Buy lack of customer service and shipping

I ordered a product online and paid by credit card and received an email saying it was processed. The next day I received another email saying it could not be processed. I responded to the email but they don't accept email responses on the emails they send out. I then called customer service and was navigating their cumbersome phone system and then all of a sudden their automated voice said, looks like you're having trouble using the system and just disconnected. They make it really difficult to contact someone by way of email or phone. Anyhow, after much time wasting I finally got a hold of someone and they told me that my credit card company denied the charge...this is unusual as I have lots of room on my card. I gave them another card over the phone and she said she would process this one. A day later I received another email saying the card was denied. I called my credit card company and they said my card was fine and Best Buy only put through a charge of zero dollars and they found that strange. So I called Best Buy again and they said they can try another credit card. I told them it's no point as seems like they cannot handle online transactions properly as I have never had any problems with any other online retailers. They said my order would be cancelled since they cannot process. I thought that was the end of it but four days later they charged my credit card without my authorization. I have never given them an outstanding authorization where they can charge my credit card continually. If they tell me they cannot process and cancel the order, that should be the end of it but this company has horrible practices for online orders.

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6:26 pm EDT
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Best Buy cell phone

I bought a cell phone at best buy. I had just stopped in to look since my 2 year plan was about to expire in another week. He convinced me to buy it so I would have it to activate when my plan expired. After I activated it, I saw the same model phone was 35.00 less at bj warehouse club. I went in with my receipt and they said it was too late, the refund/return time was only 14 days, and it was 4 days later. So, I went to my car and called their headquarters customer service line. I spent 45 minutes on the phone, transferred 5 times and was treated horribly by there "expert customer service reps". While on hold, I heard a recording repeatedly about their "best prices and best service". But both are a "best lie"
I am in the market for a new computer and I will shop elsewhere. Beware of best buy.

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5:59 pm EDT
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Best Buy discontinued product / customer service

I ordered a panel ready dishwasher on 4-7-17 and was told it would be delivered Monday 5-8-17. We were notified that it wasn't available and delivery was changed to 5-17-17. We were then notified again the dishwasher wasn't available yet and the delivery was changed to 5-25-17. On Monday 5-22 I called the store to verify the delivery and was told the product was discontinued. The only way to find out the product was discontinued is because I called. I don't understand this since I have been called by Best Buy to reschedule 3 times. When I asked what could be done I was told to get a different dishwasher. They wouldn't help me at all on the phone and I was told to come into the store. My total kitchen remodel is starting 5-30-17 and I didn't want to come into the store if there wasn't another dishwasher that would be the same size. The person on the phone wouldn't help at all and told me to just come into the store. When I got to the store I was told my ordered was cancelled. No help with finding a replacement dishwasher they only scanned my receipt and told me to check my account for a refund. The delivery date still hadn't been changed for the other appliances' that I ordered after requesting it twice on the phone.
I had to go to another store to find a dishwasher that could be delivered by the end of the week, so now I have to spend additional money for a top of the line dishwasher and another $50 in delivery fees. It is now 5-25-17 and I only received a credit for the install kit of $31.79. I haven't been refunded the cost of the dishwasher $989.99 plus tax. I also have to order a new panel for my dishwasher for the kitchen cabinet company and this will also push back the time for my kitchen being completed. They think we have money to waste because we are ordering a custom panel. This is the first time my mothers kitchen has been remodeled since 1971 so I wanted everything to be the best quality.
When I called and spoke to my sales person I was told they didn't know the product was discontinued and that the computer would keep ordering the product until it came in & The person I spoke with on the phone had a bad delivery but gave me correct information that I would have to come in and get a new dishwasher. He could look for another dishwasher but it wouldn't be delivered by the date I needed, this is too little to late.
I thought they should have at least offered to look for another dishwasher that would be about the same size or another brand before I came in so I would know what my options were, instead I was told sorry nothing we can do about it with only a week before the kitchen remodel is to start.
I can only hope that the stove, refrigerator and microwave will be delivered on time and in perfect condition, but at this time I highly doubt it. I will tell all my friends and family not to shop at Best Buy. With all the on-line options I would hope that Customer Service would be important, but I haven't seen it.

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3:12 am EDT

Best Buy horrible site

I bought something from Best Buy and I really regret that. I will never buy anything from them again because they gave me nothing but trouble.
After about month of waiting I received a message from them where it was said that my order got cancelled because it was no longer available. They asked me to contact them as soon as possible regarding refund and when I did they simply didn't reply. I tried several more times and failed.
I do not recommend Best Buy, they are not to be trusted. At least I had the worst time with them.

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Best Buy Customer Reviews Overview

Best Buy is a leading retailer of technology products and services in the United States. The company has a strong online presence through its website, bestbuy.com, which offers a wide range of products, including electronics, appliances, and home entertainment systems. Best Buy has received numerous positive reviews from customers who have praised the company for its excellent customer service, competitive pricing, and high-quality products.

One of the most significant advantages of shopping at Best Buy is the company's knowledgeable and helpful staff. Customers have reported that Best Buy employees are well-informed about the products they sell and are always willing to offer advice and assistance. This level of customer service has helped Best Buy build a loyal customer base and has contributed to the company's success.

Another positive aspect of Best Buy is its competitive pricing. Customers have reported that Best Buy offers some of the best prices on technology products, making it an excellent choice for those looking to save money. Additionally, Best Buy frequently offers sales and discounts, further increasing its value proposition.

Best Buy's product selection is also a significant advantage. The company offers a wide range of products from top brands, including Apple, Samsung, and Sony. Customers have reported that they appreciate the variety of products available at Best Buy, as it allows them to find exactly what they need.

Overall, Best Buy is a highly regarded retailer of technology products and services. The company's excellent customer service, competitive pricing, and wide product selection have earned it a loyal customer base and positive reviews from customers.

Best Buy In-depth Review

Website Design and User Experience: The website design of Best Buy is clean and user-friendly, making it easy to navigate and find what you're looking for. The search function is efficient and the layout is intuitive, ensuring a smooth user experience.

Product Range and Availability: Best Buy offers a wide range of products across various categories, including electronics, appliances, and entertainment. The website provides detailed information about each product, helping customers make informed decisions. The availability of products is generally good, with most items in stock and ready to be shipped.

Pricing and Discounts: Best Buy offers competitive pricing on their products, often matching or beating prices offered by other retailers. They frequently have sales and promotions, providing customers with opportunities to save money. Additionally, they have a price match guarantee, ensuring that customers get the best deal possible.

Customer Service and Support: Best Buy has a strong customer service and support system in place. Their knowledgeable and friendly staff are readily available to assist customers with any inquiries or issues. They offer multiple channels for customer support, including phone, email, and live chat, ensuring prompt and efficient assistance.

Delivery and Shipping: Best Buy provides reliable and efficient delivery services. They offer various shipping options, including standard and expedited shipping, allowing customers to choose the option that best suits their needs. The delivery process is generally smooth, with packages arriving on time and in good condition.

Return and Refund Policy: Best Buy has a fair and flexible return and refund policy. They offer a generous return window, allowing customers to return products within a specified period for a refund or exchange. The process is hassle-free, with clear instructions provided on their website.

Product Quality and Authenticity: Best Buy is known for offering high-quality and authentic products. They source their products from reputable brands and manufacturers, ensuring that customers receive genuine and reliable items. Best Buy also provides detailed product descriptions and specifications, helping customers make informed decisions about their purchases.

Customer Reviews and Ratings: Best Buy features customer reviews and ratings on their website, providing valuable insights into the products and services they offer. Customers can read reviews from other shoppers, helping them make informed decisions. The ratings and reviews are generally reliable and trustworthy.

Loyalty Programs and Rewards: Best Buy offers a loyalty program called "My Best Buy," which provides customers with exclusive benefits and rewards. Members can earn points on their purchases, which can be redeemed for discounts and other perks. The program is free to join and offers additional benefits based on the member's tier level.

Overall Shopping Experience: Overall, shopping at Best Buy is a pleasant and satisfying experience. The website design and user experience are top-notch, making it easy to find and purchase products. The wide range of products, competitive pricing, and excellent customer service contribute to a positive shopping experience. With reliable delivery, a fair return policy, and high-quality products, Best Buy is a trusted retailer for all your electronic and appliance needs.

How to file a complaint about Best Buy?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Best Buy. Make it specific and clear, such as "Defective Laptop Sold at Best Buy" or "Poor Customer Service at Best Buy Store."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or online service of Best Buy where the issue occurred.
  • The date and time of the incident or purchase.
  • A clear description of the product or service involved.
  • Any communication you've had with Best Buy's customer service, including dates and outcomes.
  • The nature of the issue, such as a faulty product, misrepresentation, or poor service.
  • Steps you've taken to resolve the issue with Best Buy, and the responses received.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.

Remember to be factual and include any relevant information about transactions you had with the company.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or photos that support your complaint. Do not include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Best Buy, such as a refund, exchange, or apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your narrative is easy to understand and that all the facts are presented correctly.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have filled in all the necessary fields and attached any supporting documents.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Best Buy or other users to facilitate the resolution of your complaint.

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Contact Best Buy customer service

Phone number

+1 (888) 237-8289

Website

www.bestbuy.ca

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Use this comments board to leave complaints and reviews about Best Buy. Discuss the issues you have had with Best Buy and work with their customer service team to find a resolution.