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4.1 4172 Reviews

Best Buy Complaints Summary

199 Resolved
930 Unresolved
Our verdict: With Best Buy's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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J
7:45 pm EST
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Best Buy bad computer wont exchange or refund

I bought a Toshiba laptop computer through bestbuy. It turned out to be nothing more than a useless piece of Junk. Yet best buy wont refund my money, they wont offer an exchange... but instead I had to pay out of pocket for them to return it to toshiba and have toshiba repair it which they told me I would get my 35 dollars back that i had to pay up front if the computer was covered by the Manufaturer's warranty.

I found out the computer was covered yet bestbuy would not return my 35 dollars as promised origionly.

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8:19 am EST
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Best Buy bad service

I purchased over $3000.00 of appliances from BESTBUY.COM and paid additional for installation and haul away of my old appliances. This morning I was supposed to get the installation (the appliances came earlier in the week, but BB couldn't install until now) This morning the installer failed to show. I called to sort out the problem. That started over 2.5 hours ago, I am now on my 9th phone call and still have no resolution. There customer service sucks! Their excuse is that the computer systems for installation, purchasing, compliants etc are all different and they don't have access to the different departments. I have been sitting on hold for almost an hour just to reach a customer rep - just got disconnected again! I doubt that they really monitor phone calls otherwise none of their reps would have jobs.

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1:26 pm EST
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Best Buy bad experience

Before moving to Japan in Oct. 2003, I wanted to get a laptop.

I purchased it from Best Buy and was asked if I wanted the extended warranty for another $200.

Since I was going to be using it in Japan and moving it around, I figured this would be a good and safe choice.

Now, I was concerned if the warranty would be voided if I left the US. But, their warranty was valid internationally.

So, I went with it.

Nearly 1.5 years later I was having problems with it.

I brought it to Toshiba in Tokyo and they took a look at it for free.

I then contacted Best Buy to see what my options were.

My only option was to get it repaired with my money and send in the receipt to Best Buys Warranty Center.

As soon as I got my laptop back from being repaired I sent it out.

I even wrote a letter explaining the details of what happened.

Since I was living in Japan, I asked my dad to keep in touch with them and find out the status of the reimbursement.

My dad could never get a straight answer and people that he had previously spoken to before miraculously "no longer work here".

So, he could never speak to the same person which make him have to start again from scratch.

Some of the employees would say we never got the receipt, while some of them would say your check is in the mail. You should get it in the mail next week.

Needless to say, it never came.

It was for a measly $100 dollars to repair the fan.

Occasionally when I come home for a visit I dare not step into that store.

I will never ever buy anything from them again. That is unless I get my money back. But looking back after 3+ years, I'm not holding my breath.

I have boycotted the store and told all my friends and family to never shop there again.

I hope people realize how screwy these companies can be and reneg on promises made.

If anyone from Best Buy is reading this and would like to get some loyal customers back, please contact me, maybe we can work something out.

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Update by Valerie
Oct 28, 2008 12:04 pm EDT

Im writing you in regards of my bad experience from Best Buy service, Best Buy customer service. I bought very nice (as I thought) and very expensive Whirlpool washer and dryer from Best Buy store in Madison, WI back in February, 2006. Since then it was like a nightmare for me, my wife and our three kids. Washer had issues with it from the first day they delivered it to my house. Water was leaking and I called technician. It took for him (Tom) to arrive 10 days. He so called fixed it and went away; needless to say it broke again. And I called, and he fixed it and it broke again and again and again. So, 8 times since March 2006 I was without the washer for couple of weeks every time it broke. And, I forgot to mention, at one point water damaged ceiling in my lower level.

Finally, it broke down again on October, 2008. And I called the 1-800-number, and after 46 minutes on hold they scheduled service for October 22, 2008. That is 14 days without the washer with 3 young kids! Technician was scheduled to be here in between 8-12pm today, but he never came.

My question to you is: What kind of service is it? You charge that much money for service plan and then what?

I, probably, will never buy anything from Best Buy again.

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blarblar
, US
Sep 15, 2009 6:03 pm EDT

Blah blah blah learn how to type. You don't need to be double spaced noob

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Captain Crunch
,
Oct 29, 2008 11:09 pm EDT

Did you pay anything for any of these repairs, other than the original service plan?

ComplaintsBoard
J
10:49 pm EST

Best Buy customer service policy and treatment

I would like to report my experience with the BestBuy store in Marlborough, MA, more specifically with the store manager.

A few hours ago I purchased a car GPS (Magellan 1212) and after leaving the store I realized that the corner of the package was open.

Since I liked the model, I decided to open the rest of the package in order to operate it. It turned out that this unit was missing the SD card. I could not find it anywhere within the package.

I decided to come back to the store in order to return this unit or get an exchange. The customer service told me that if I return it then I would have to pay a 15% restocking fee for that unit. I told her that the unit was sold to me with the SD card missing and if an exchange was not possible then I would like to return it. Since the unit was sold to me with missing contents I do not think I should pay any re-stocking fee.

She called the store manager to attempt to void the fee. The manager initially told me that this unit did not require any SD card (the missing part), but I pointed out in the package contents section that the SD card is listed there. Then the manager removed all the contents of the package. After not being able to find the SD card, he told me that since I opened the package I had to pay the 15% re-stocking fee unless I exchange that product. I told him that was the last unit and that I would like to return it and check in other stores to see if I could find the same model. He repeatedly asked me if I read the back of the receipt that states about the 15% fee for this class of products. I replied stating that the store sold me a unit with missing contents and it was not my fault. The manager warned me that he was the store manager and he would not bend any rules to resolve my case.

He repeatedly stated that there was nothing he could or would do about it. As a matter of fact his tone of voice was demonstrating annoyance while talking to me.
I replied stating that I was very frustrated as a customer. The manager made no legitimate attempt to resolve the situation. I finally asked him if he could look in the store (either in the stock room or on display) for the same model so that we could have this situation resolved. After a few minutes of searching in the store show room only, he said that there was no unit left. I also asked him to find me an SD card for that unit and he aggressively told me that he could not and he would not find nor give me an SD card from any unit in the store, not even the display one. Since thismanager made no attempt to further help me, I suggested for him to find me an equivalent model of another brand. He said that the model Tom Tom ONE 125 was the closest one, but it was cheaper than the one I bought, and he would not refund any difference. It turns out that the manager was wrong since I paid 79.99 for the original model and TomTom in question was 99.99. I told him that since my original purchase was a model with missing parts (which he logged in the system as defective), he should at least give me the closest model available for the same exact price. Once again, this manager insisted that he would not bend any rules for me. He also insisted that if I don’t buy that TomTom, he would charge me the 15% restocking fee and that I should read the back of my receipt. I replied asking: “So I come to your store, buy a piece of equipment with missing parts, try to return it, the store can’t find any equivalent model and I have to pay a restocking fee?” He replied stating that he just follows rules and he does not make them. In addition to this, since he is the store manager, there was nobody else that could help me with my case.

As a customer, I am more than frustrated with the indifference from this store manager that offered no attempt to solve my problem or at least remedy the situation with reasonable options. I felt violated since my only option was to buy a more expensive model. I felt even more frustrated with the type of treatment received since at all times I seemed to be the one that did something wrong. I bought the unit just a few hours ago and I had no chance to use it. I never acted in bad faith nor took advantage of the store policies, such as using the unit for days and then giving it back. Instead, I received a non-functional unit, which was sold as brand new. I understand that the store has policies to discourage customers from using equipment for leisure, such as camcorders and GPS, for a period of time and them return them as new. That was absolutely not my case. I had no interest of abusing of any policy and I promptly returned it to the store as soon as I noticed the missing part in the package. This was done in just a matter of a few hours. I was extremely disappointed and aggravated with the store manager’s professional treatment since he made no attempt to remedy the situation and he treated me as if I was acting in bad faith at all times. I will certainly take this as my most relevant experience with BestBuy. I will take all the possible actions to file complaints on consumer protection agencies or even in the media, to the extent allowable by the law, since I felt that my customer trust and protection were clearly violated. I will make every attempt to make sure customers like me have more protection against stores like BestBuy.

I hope my words send the right message to consumers and that proper corrective actions will take place in a near future, otherwise this store will be destined to push customers away and consequently follow the course of so many others that eventually went out of business

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6:24 pm EST

Best Buy payments

I overlooked sending my Beat Buy monthly payment, so I went to a Best Buy to make my payment to avoid being late. Only I was informed that Best Buy no longer takes payments at the store. Imagine that, an electronics store that is not capable of processing a payment at the sore. I was told that I could either make it online but it would not be posted for several days and a late charge of $39.00 would be added to my account it if didn't get processed before the due date on my statement or over the phone where I would be charged a processing fee of $15.00. This is a nothing but a SCAM! Target will now supply all of my electronic needs and by the way, you can pay your bill at the store.

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12:19 am EST

Best Buy manager doing illegal things

I was at Cascade Station Bestbuy which is on Airport Way purchasing a labtop. The manager, without my consent ran my credit card to check all my past purchasing history. A few minutes later, the manager comes out and say he cant sell me another labtop because I bought one from a different store in the morning. Isn't that illegal?

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ms.you
Vancouver, CA
Jul 01, 2009 5:10 pm EDT

I'm a little confused to as how that is possible! They as an electronics store has no possible way to check your prior purchases with your credit card! They can with your phone number and even in that case why would they not want you to spend money in their store! I think you are exagerating a tad!

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R
11:14 am EST

Best Buy credit (household bank)

In 2003, I purchased a computer from Best Buy for a total of around $1, 100 on their "no payments for 12 months" plan. I made regular payments which got the price down to $600 when I lost my job and missed one payment. They demanded everything up front, and of course there was no way that I could pay the full amount, so they (Household Bank) began to add ridiculous fees and interest adding up to about $50 per month. I could do nothing by this time, since they would accept nothing less than the total amount. By the time the total of my bill reached $2, 200 (remember, this was originally $600), they turned it over to creditors, who were willing to make a settlement of $900. I arranged a repayment plan with the creditors, but Best Buy demanded that they extract a payment sooner than my arrangement would allow.

In short, DO NOT EVEN CONSIDER applying for credit with Best Buy, unless you are willing to gamble with your good credit rating. Their credit department is a predatory and vindictive organization that is little better than a legalize mafia.

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Geo
East Hampton, US
Feb 19, 2009 12:48 pm EST

The HSBC bank who handles best buys credit cards are the devil. However, any no interest period at best buy, is the same exact at every other store. If you don't pay the entire balance by the end date, you owe all the interest that would have accrued. If you are late on a payments, same thing. It doesn't matter if you are late paying $ .10 they will charge all the interest. This is the same for every single store out there. However something should be mentioned regarding inconsistencies in the charges. HSBC loves to throw extra fees on their bills, that they say they are not going to charge you. I had HSBC remove charges, only to find they put them back on the next months bill. So I call again, "oh sorry sir, we'll take care of that for you right away". Next month... back on the bill. This went on for five months, so I didn't pay a dime. They sent to collections, and it only got harder to justify my unwillingness to pay. Six collections agencies and 1 lawyer later, i finally declared I will not pay any of this bill and the collection agency finally took it as a loss, and i got a $700 oven for free.

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6:38 pm EST
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Best Buy backorder

best buy offer is intriguing, but it is "backordered." i have waited for 2 weeks, and they provide zero information on when it would be available. I feel defrauded for a purchase of a product they don't even have. Best buy provides no information when it would be available. Am i supposed to wait a year. for best buy it sounds like it.

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tammy
Newark, US
May 26, 2009 1:08 pm EDT

I was supposed to have my appliances delivered last week but I moved the delivery date up because I was going out of town. I called saturday to see what time they were coming and was told it was on backorder. Mind you I've already been waiting 4 weeks. I called my sales rep and was told by her that they oversold. In fact, my appliances were given to another customer. I used the best buy 18 mos same as cash and have already been billed with a late fee attached. I will never buy from best buy ever again.

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2:34 pm EST

Best Buy best buy refuses to send me the missing parts.

I bought a washer from the Best Buy website and it was delivered without the transit bolts. I called them 4 times and asked them to send the missing bolts to me and they say I have to pay for them myself, even though they are part of the washer. Even the manual says that they are part of the washer. These bolts prevent damage to the machine while it is being transported, and my husband and I have to move every few months coz of his job. We already moved once since we bought the washer and had to pay someone to make temporary bolts for that move. We have no bolts and have to move again in a few months, and this will damage our new washer. It is illegal for them to demand that i pay for the missing parts.

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Sheeyah
, US
Jun 12, 2009 10:00 am EDT

Best Buy is not responsible for sending missing parts, the manufacturer is. A retail store only sells the product as it is sent to them. The best they could've done would've been to exchange it for another one. However, it's now been used and so long since it's been purchased that you'd have to be very humble to the manufacturer and see if they'll still send you the bolts.

Then again, if you move so often, I wouldn't even bother with a washer. I'd just go to the landromat.

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D
10:15 am EDT

Best Buy fraudulent banking practice

Waited 6 weeks for the card and / or statement. Never received either. Called best buy to get phone # for information. Found out I was being charged a late fee as well as supposedly getting paperless statement. Tried to explain I had no card thus no account number to reference. Refused to give me number and tried to charge me to make a full payment by phone and close the account. Finally got them to waive late fee and phone charges top pay account and close it. A week later called to inquire why payment hadnt posted to my checking acct. And new fee of $ 5.99 had been posted. Still received no letter confirming closed acct. Waived fee told me I had a zero bal. A few days later collections started calling never leave a message but call 5x a day. I call and inform them pmt. Had been made but lo and behold they have the wrong acct. # for my checking acct. And ar charging another $35 dollars for returned ck fee. Finally yelling I get fees waived and reprocess pmt. Waiting to see if they get it right.

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5:53 am EDT
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Best Buy non customer service

We purchased a Samsung Refrigerator in May, 2006 along with the Best Buy extended service agreement. On August 28, 2008 we called in to have them fix the water in the door not working and a loud clicking noise coming from the back. A Geek Squad tech came out and stated the issue and ordered parts that took 2 weeks to come in. The Geek squad tech came back and replaced the 2 parts. The clicking went away but the water still did not work. The refrigerator then developed a water leak. We contacted Best Buy again who scheduled another company (Affordable Appiance) to come take a look. The tech stated that when he arrived the inside back of the refrigerator was broken and the water container in behind that wall was cracked. He also stated that the previous tech had replaced the wrong part for the water and that is why it did not work. He replaced another part for the water. The water still did not work. The tech said he would report the refrig not repairable.

We have now contacted Best Buy 3 times since the last service call. Each time something was missing to address this issue. Each time it was to be 3 to 5 business days for them to respond. Each time they placed on hold then hung up when waiting to speak to a supervisor. They have no way to escallate an issue to someone who cares acording to Dawn in the service call center. Today they declined replacing the refigerator pending the head Geek Squad Tech from verifying the other companies report. Then the request process will start over. It is now 1 month since our original call and the tech will not come out until next thursday. The it will take a few days for them to report on the previous report so we can wait another 3 to 5 days to get an order number so we can get a claim number then get the refrigerator replaced.

This is excessive non customer service and we paid way too much for the extended service agreement to be treated this way. I would not recommend purchasing an appliance from Best Buy and definately do not purchase an extended agreement and do not let a Geek Squad tech service your equipment.

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Bernie
Cleveland, US
Apr 01, 2009 11:58 pm EDT

I brought in my computer for the very first time into Best Buy over at what is Steel Yard Commons in Cleveland Ohio on the day of Monday of January 12th of 2009 for much needed improvement and for enhancement and for virus removal.

The cost of removing computer viruses as was explained to me from a representative of the Geek Squad for my computer was $ 300.00 flat.

Now I had been working a lot for the month of January of 2009. So normally in any given situation of my life. I would never have the kind of dispensable financial resources or excess cash just lying around to just pay this whopping amount for the computer.

However as it relates to Best Buy on this day in question. This was an exception in this instance. I reluctantly surrended my computer with some anxiety and discomforting uncertainty over to the people of Best Buy and to the Geek Squad on that day.

I was also charged the initial amount of $ 300.00 which was not including the 7.75 % sales tax upfront before anything was even done on the computer.

After having written a check. I walked out of the store on that day with the hope of seeing a much more improved and functional computer in the next three to four days later.

In my mind I had wanted to think of Best Buy and the Geek Squad as being trust worthy and reputable and honest and knowledge-able experts trained in their field.

I tried to dismiss my anxiety and distrust, and instead replace it with something more positive and hopeful.

Since this was my very first consumer experience and encounter with Best Buy. I knew nothing at all in that moment on that day of the previous horrible and notorious reputation for that Best Buy and Geek Squad have between themselves and any other of the many unsuspecting people and consumers who come into their store.

I placed my consumer trust into Best Buy and into The Geek Squad and I was later bitterly and wretchedly disappointed in the results.

When I received my computer back after about some four days later.

They put a lot of paper work and receipts into your hand as if to express and demonstrate that they conducted a fair and balanced and a honest transaction.

Reading over the lengthy paper work alone would make an ordinary person’s head spin.

But when finally I took the computer home. I could not really see any discernible improvements at all done onto my computer. The cost of removing the viruses from my computer was $ 300.00 flat.

And the cost of purchasing anti virus soft ware from them which in this case was Kasperky anti virus soft ware for which cost about $ 56.00.

I immediately after wards then took the computer back to Best Buy with all of my paper work they had given me about two days later after I had taken it home for the first time.

They provide a 30 day warranty window of time to cover what ever issues should arise afterwards. Well, 30 days is not very much time for when you work forty hours a week or more. And there are many other pressing demands in life.

So I take my computer back to Best Buy for the second time and I express my dis-satisfaction with them. The person at the Geek Squad pointed out that the computer’s power supply system was not functioning correctly.

This would have been something they should have noticed before from the first time. The fan was not functioning correctly.

Just about this time, all kinds of red flags are coming up every where. I am realizing that I am dealing with very greedy and selfish little weasels.

So now once again about three or maybe four days later. I finally get the computer back on the second time with a new power supply. For which I had to pay another $ 35.00 out of my pocket to Best Buy for.

I was so angrily disappointed and bitter with Best Buy and with the Geek Squad. That had I actually gone back to the store for a third time. I would have been arrested by the police for felonious behavior and conduct. Because I felt that I would not have been able to conduct myself in a self controlled and a law abiding way.

So instead I choose to stay away from the store.

I have warned all of my family and friends and anyone else connected to me in the Internet community to not place their trust in either the management of Best Buy nor in anyone else who works for The Geek Squad.

I will never as a consumer ever again walk through the doors of any Best Buy that exists here in Cleveland but especially true of the store that exists on Steel Yard drive in the 44109 zip code.

I am not the only person who has suffered a bitter financial sting from Best Buy and from the Geek Squad.

There are numerous reports now on the Internet that describe and characterize the poor and the dishonest manner of Best Buy and The Geek Squad that include Cleveland Ohio and many other Best Buy locations.

I would not recommend that anyone in Cleveland Ohio ever put their consumer faith and trust into Best Buy or into The Geek Squad ever again.

If paying a lot of money and receiving no benefit from it and becoming subject to terrible customer service is something you seek. Then Best Buy is the ideal place to find this recipe.

The only thing that I would like back from Best Buy but I know I won’t get back any way. I would like my almost $ 400.00 that I spent on my computer back.

I hope Best Buy will fully reap and sow the consequences of how they have betrayed the trust of the public who pay egregious costs and then walk out the door with no positive benefits or results from that excessive cost they paid.

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3:20 am EDT

Best Buy improperly priced items

I was shopping at Patchogue NY (Store 824)today to buy a pack of CD-Rs. Sitting on the shelf (fronted and faced) were several brands and types. 2 of them were placed above stickers that read $8.99 and they were seperated by 4 or more other products. I took the one set that was a Memorex 50 count CD-R because it would be easier to label as opposed to the Black Memorex CD-R's that were priced just the same. At the register, the plain Memorex CD-R's rang up at $22+. I said to the cashier that they were labeled at $8.99 and she replied, "Oh, that's what everyone says. You have to get the Black ones." I am sorry but by NYS law, if the product is priced as such, the consumer is to pay THAT price. I walked back to get the Black CD-R's and stopped at the Customer Service desk to tell the employee what was going on. She didn't seem to interested in the fact that I had to go back to the far corner of the store to get a product to replace another because their own employees didn't stock it properly. Chances are, at this point, the facings might have been corrected. I did mention that in the stores I worked in (I have 17 years retail experience) that if the product was priced as such, then the customer would pay THAT price. I could have bought up every last 50 pack CD-Rs for $8.99. And that is by LAW. Plus, as an employee, I would have been written up (along with every other employee) for stocking the shelves incorrectly whether I did it or not. It is not as if one or two packs were incorrectly placed on the shelf, but there was an entire facing with over a dozen lined up for $8.99. To make matters worse, the cashier rolled her eyes and told me, "Just get the Black ones." In my years of retail experience, you do not chastise the customer for the store's inadequacy. Nor do you SEND the customer to get the RIGHT product. Either the cashier or another employee goes and gets the product. I am partially disabled. I have permanent nerve damage in my back and legs. Not only did I have to walk to the far reaches of the store once, but twice? All because of employees who aren't willing to help their customers or stock the shelves properly? I was always a loyal and frequent customer of Best Buy, but after this encounter, I am most likely to take my business elsewhere.

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Geo
East Hampton, US
Feb 19, 2009 12:37 pm EST

This one is common too. You're right. If it is on a peg hook at that price, and there are multiple of the product on that hook, then that is the price you pay. This is law. Unfortunately, when customers browse, they tend to not put things back where they picked them up. Hence arguable suspicion. Really, for the amount it would cost them, they should have just given you the incorrect price then fixed the isle. But you are absolutely right... Customer service persons at best buy get in trouble if they give too many price corrections. So they often take a chance that it isn't the perfect set of circumstances regarding mislabeled prices.

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6:43 pm EDT

Best Buy service rep damaged my laptop screen

I purchased a lap top computer in June 13 06.around March 2007. I brought it in for service the hard drive had to be replaced, The second time for service, shortly after just getting it back. So I picked up the laptop the second time it worked for about two day's Took it back to the store then waited 60 days to get it back the third time for the hard drive to be replaced again, Oh.they fixed the hard drive.
And upon receiving my laptop from the store on my way home I put the laptop into my laptop bag arrived home opened it up turned on the unit, to use it and when it powered up noticed that the screen was damaged. I called the store back got the run around about what might have caused the screen to be damaged. Explained myself to about a dozen people that work for the company I said that I brought my laptop in for the hard drive to be replaced not for them to damage my screen so far to date no one would come forward to admit fault for the damage. The store called me on several occasion's these people claiming to be store manager's that no longer work there when you call back to get an update on your computer and to find out if anything is being done .so far there still telling me that they could'nt locate the tag to check the condition of my laptop when I brought it in .And the customer service rep at their [protected] phone number was helpful when taking a report of this entire problem that I'm having with the store she gave me a file number C74368438 which doesn't seem to exsist any more could someone '''''''''please help me '''''''' I told this storey to a man that seemed to be putting a computer out in the trash he felt terrible and said take this computer he said it's old but I think it may still work for you in the mean time while you are waiting for your new computer..
I'm using the computer right now to type you this he said if he had spent $1299.99 for the computer $354.99 for the extended PSP Service Plan plus sales Tax$129.08 he'd be fuming what a kind man .but I'm still with out my laptop Gateway MX6951 CD Model Number 391/[protected]-627 Serial No.T336461000706.
Please help me I don't know what else to do .I thought we live in Canada.
Mr Tim Newman...

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Update by Mr Tim Newman
Oct 06, 2008 6:37 pm EDT

I purchased a lap top computer in June 13 06.around March 2007. I brought it in for service the hard drive had to be replaced, The second time for service, shortly after just getting it back. So I picked up the laptop the second time it worked for about two day's Took it back to the store then waited 60 days to get it back the third time for the hard drive to be replaced again, Oh.they fixed the hard drive.
And upon receiving my laptop from the store on my way home I put the laptop into my laptop bag arrived home opened it up turned on the unit, to use it and when it powered up noticed that the screen was damaged. I called the store back got the run around about what might have caused the screen to be damaged. Explained myself to about a dozen people that work for the company I said that I brought my laptop in for the hard drive to be replaced not for them to damage my screen so far to date no one would come forward to admit fault for the damage. The store called me on several occasion's these people claiming to be store manager's that no longer work there when you call back to get an update on your computer and to find out if anything is being done .so far there still telling me that they could'nt locate the tag to check the condition of my laptop when I brought it in .And the customer service rep at their [protected] phone number was helpful when taking a report of this entire problem that I'm having with the store she gave me a file number C74368438 which doesn't seem to exsist any more could someone '''''''''please help me '''''''' I told this storey to a man that seemed to be putting a computer out in the trash he felt terrible and said take this computer he said it's old but I think it may still work for you in the mean time while you are waiting for your new computer..
I'm using the computer right now to type you this he said if he had spent $1299.99 for the computer $354.99 for the extended PSP Service Plan plus sales Tax$129.08 he'd be fuming what a kind man .but I'm still with out my laptop Gateway MX6951 CD Model Number 391/[protected]-627 Serial No.T336461000706.
Please help me I don't know what else to do .I thought we live in Canada.
Mr Tim Newman...

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6:47 pm EDT

Best Buy credit card interest rate

Do not purchase anything from best buy on their rewards or finance charge cards!

It's a total ripoff. I purchased a $1500 plasma tv back in feb, on their reg finance card. They were offereing a promotion of 6 months free of interest, with minimum payments to be made. I knew after the 6months that I would start to charged interest, but was I shocked to know that the interest was 19.5% + a defered payment charge of $165? So, every payment that I made went out the window & basically I owe as much as I did originally when I made the purchase in feb! That's crazy. I talked to the customer service & they basically told me, oh well, you should have read the fine print! Well, I hope they can read my fine print here, because I will never shop with best buy ever again! I put this as a warning to all potential future credit card purchasers as well, dont do it!

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BeepBeep
San Diego, US
May 24, 2011 10:31 pm EDT

Best Buy offers a charge card just like places such as Amazon, Fry's, etc. Anytime you get offered free interest for six months no matter where it's from, a furniture store, appliance store, wherever, a year or whatever the case, you should expect to pay "defferred" interest rates as a penalty for not paying it off in the "Interest Free" time frame. That's the whole point of it. Those that pay it off quickly get away with not paying interest, but if you fail to make it you pay the penalty. You should feel lucky they only charged you 19% defferred as the average interest rate for electronics is about 24% and can be as high as 29%. The problem is with consumers like yourselves that don't understand how different types of credit work and fail to read in detail the terms of the credit. If you guy's don'ty know what your getting into, why are you making purchases? I don't get it. :(

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california707
Santa Rosa, US
Sep 07, 2010 10:38 am EDT

i bought a 1200 dollar laptop on bestbuy card, they said no interest for 1 year. after the year promotion they charded about 24.5% apr. basically i paid 1700 for this laptop? pretty weird. i thought it was free interest i didnt know i would be paying the entire entrest for the first year after the first year...

i called customer service (its in india) i asked if i could pay off my old balance without the intresest that was charged. the promotion just ended about 7 days ago thats when i got my bill and saw. the customer service rep didnt understand and was using big words i didnt understand... making it very confusing. i asked for manager ( american ) who understand and was able to take 75% percent of that added interest off if i paid in full... so i did, told the manager to cancel card, cut it up, not shopping at best buy anymore, the end :)

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ronald chubbs
Laurel, US
Apr 04, 2010 9:38 am EDT

i wll never shop at bestbuy again they will totaly ripp you off. i was a hundred and sixty dollars from paying my card off. when i checked my account to pay off the one hundred and sixty dollars i found that bestbuy had added an extra five hundred dollars in intrest at 20%. when i called customer service they told me you need to read the fine print. i spoke with a maneger and he did cut the five hundred in half. but the catch is he told me that they are acrueing intrest fees and they submit them when they want . all i can say is best buy is the reason many people have credit problems. i was an eight year card holder of bestbuy and this is how you treat your best customers. will never ever shop there again. r.c.

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Danny
,
Oct 10, 2008 8:42 am EDT

On November 2007 we purchase an entire entertainment system, TV, DVD, etc.., at no interest for three years, The salesman at the florida, a very nice man, was very helpful in choosing the system.
When he was making the bill he ask if we wanted the insurance to protect it in case of fire etc...I always decline that because is covered by my home home owners insurance...

Now here is how I got taken..I set up an automatic payment because I was going to be away for few month, I did not look at the online statement at each month because I TRUST THEM. But after a few month I received a past due notice, I decide to check the bill and find that the credit card (HSBC) had added the insurance I have previously decline. (done without my permission)

As a result they where charging $ 27.00 for insurance plus 39.00 fee for being past due each month that keep adding to my bill... UNBELIEVABLY DISHONEST! I end up losing hundreds of dollars! and on top of that, since I wast "late" on payment the no interest offer was cancelled, now I pay 19% apr...! ..BEWARE..!

It is a very well designed trap...

I made the call to the card co. and was answered on a very very far away country and it is very hard to make them get rid of that insurance protection plan.

It was very frustrating experience witch added many more gray hair to my head.

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Best Buy awful everything

My name is Dean Weber, and my family purchased an e machine computer from BestBuy about a year ago. We also purchased an extended warranty. when the computer failed to power on- in august 2008, I brought it back for repair- to BEst Buy at westbury, NY- that was SEVEN weeks ago. The computer did come back once- supposedly 'fixed'- but it still did not go on at all- this, despite the work sheet saying that it was tested!

The computer then went back to Kentucky- which is where it still is- today- 7 weeks later. I do not receive any approximations as to when it will be fixed. In my opinion, the treatment that my family is receiving at the hands of BestBUY is very, very poor. BEstBuy does not seem to care about my online complaining- since I did tell the rep that I would be blogging and complaining- but, in my opinion, BestBuy just does not care about its customers- or at least this customer- my family. They do not seem to want to honor the warranty that my family purchased, This is very, very bad business- and I wonder if anyone else has had his experience with Best Buy- I hope that no one else buys ANYTHING from Best Buy- until they change the way they do business!

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Best Buy return policy - & restock & fee

Fyi... Beware!

Subject: best buys return policy check out 'snopes' and you will find
It is true! Best buy, my footbest buy has some bad policies...
Normally, I would not share this with others, however, since this could
Happen to you or your friends, I decided to share it. If you purchase
Something from, wal-mart, sam's club, jc penny, sears etc. And you
Return the item with the receipt they will give you your money back if
You paid cash, or credit your account if paid by plastic. Well, i
Purchased a gps for my car, a tom tom xl. S from 'best buy'. They have a
Policy that it must be returned within 14 days for a refund! So after 4
Days I returned it in the original box with all the items in the box,
With paper work and cords all wrapped in the plastic. Just as I received
It, including the receipt. I explained to the lady at the return desk i
Did not like the way it could not find store names. The lady at the
Refund desk said, there is a 15% restock fee, for items returned. I said
No one told me that. I said how much would that be. She said it goes by
The price of the item. It will be $45.00 dollars for you. I said, all
Your going to do is walk over and place it back on the shelf then charge
Me $45.00 of my money for restocking? She said that's the store policy.
I said if more people were aware of it they would not buy anything here!
If I bought a $2000.00 computer or tv and returned it I would be charged
$300.00 dollars restock fee? She said yes, 15%. I said ok, just give me
My money minus the restock fee. She said, since the item is over $200.00
Dollars, she can't give me my money back! Corporate has to and they
Will mail you a check in 7 to ten days.! I said 'what?!' it's my
Money! I paid in cash! I want to buy a different brand.. Now I have to
Wait 7 to 10 days. She said well, our policy is on the back of your
Receipt. I said, do you read the front or back of your receipt? She said
Well, the front! I said so do i, I want to talk to the manager!. So the
Manager comes over, I explained everything to him, and he said, well,
Sir they should of told you about the policy when you got the item. I
Said, no one, has ever told me about the check refund or restock fee,
Whenever I bought items from computers to tvs from best buy. The only
Thing they ever discussed was the worthless extended warranty program.
He said well, I can give you corporate phone number. I called corporate.
The guy said, well, i'm not supposed to do this but I can give you a
45.00 dollar gift card and you can use it at best buy. I told him if i
Bought something and returned it, you would charge me a restock fee on
The item and then send me a check for the remaining 3 dollars. You can
Keep your gift card, i'm never shopping in best buy ever again, and if i
Would of been smart, I would of charged the whole thing on my credit
Card! Then I would of canceled the transaction. I would of gotten all my
Money back including your stupid fees! He didn't say a word! I informed
Him that I was going to e-mail my friends and give them a heads up on
This stores policy, as they don't tell you about all the little caveats.
So please pass this on. It may save your friends from having a bad
Experience of shopping at best buy. It's true! Read it for yourself! Best
Buys return policy.

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cruelnumber
Great Falls, US
Jun 23, 2009 3:16 am EDT

No matter where you shop ALWAYS, ALWAYS, ALWAYS READ the reciept! There are several store that have a restock fee. When in doubt...ask before you you buy.

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touch
, US
Feb 16, 2009 6:04 pm EST

BEST BUY NO MORE WILL WE RETURN~FOR ANYTHING!. . . THIS IS THE THIRD TIME WE' HAD A PROBLEM WITH THEM!
FIRST TIME THEY MADE A MISTAKE~WHICH AFTER MUCH ADO, THEY AMENDED~WE FORGAVE THEM; SECOND TIME, CERTAIN EMPLOYEES LIED ABOUT A MISSING ITEM I HAD LOST IN THEIR STORE, WE HELD A GRUDGE AWHILE, THEN AFTER A YEAR THOUGHT OK, THOSE EMPLOYEES PROBABLY HAVE MOVED ON AND BEST BUYS ITEMS AND PRICES WERE LOOKING PRETTY GOOD, SO WE GO BACK. . . BIG MISTAKE~ NO MAS; ADIOS; YASOU; AND NO GOOD BUY TO YOU, BEST BUY~
NOW WE SAY: HELLO TIGER DIRECT, GEEKS, AND AMAZON. WE ARE YOURS NOW.

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Droobin
Grand Rapids, US
Jan 20, 2009 12:36 pm EST

Most stores have similar policies. I don't work for Best Buy, but I do shop there occasionally, albeit for accessories, not devices themselves.

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irritated
, US
Jan 12, 2009 7:48 pm EST

Here is what I find hilarious that you assume all these things. 1st the product does NOT get put back on the shelf if it was opened, especially not a GPS that could have the customers personal information in it. We have to take time to have it restored to factory, sealed, and they actually get sent back to the manufacturer as we don't sell open gps, ipods, and items that could potentially have customer information on them. 2nd the associate you dealt with must have been a ### because we can give $200 in cash back, anything over $250 in cash/check does come back to you in a check unless you are going to do an exchange. Reason being is we don't keep enough cash in the building to be able to hand that much out to every other customer. I will give you one thing, you were treated like ### at the Best Buy you went to since they didn't explain anything to you. And yes I work for a Best Buy, but our associates explain to you why policies are the way they are, and generally as well for common courtesy, as we truly aren't trying to rip you off, we would void the restocking fee if you were exchanging, as well as if the item is defective (which is not required of us, we choose to do so).

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Best Buy fraud and cheating

We bought my grandson an apple I-pod for his birthday about a year and a half ago. The guy who helped us really pushed for an extended warranty. He told us if anything at all happened to the I-pod it would be fixed without question, even if it gets smashed to pieces. Then he said if they can't fix it, it would be replaced, and if the same kind was not available we would be given an upgrade I-pod. Three hundred dollars for the I-pod and sixty dollars for the warranty, which we really could not afford at the time. The pod was recently damaged by a piece of the earbud plug stuck in the pod. We took it back to best buy, they said fine, gave us a receipt marked "no charge" and said they would call when it was repaired. One month later we called them and they said it wasn't covered. after a lot of time talking and the promise of a manager to call, but never did, we called corporate. We got shoved around for over an hour and then was told sorry charlie! My son picked the broken pod up at best buy and left my best buy card on the counter cut in pieces. I will never shop at a place again that practices false advertising and encourages employees to lie about warranties to receive a bonus for themselves!

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Paul King
,
Sep 19, 2007 12:00 am EDT

Just a warning to those who buy something at Best Buy by opening up credit with them. There were signs promoting six months no interest with new credit for purchasing products over a certain dollar amount. I wasn't going to apply for the credit since I have enough, but the sales clerk convinced me by emphasizing the no interest for six months teaser. So I filled out the application which he handed me and bought the computer. I've made two payments, but since I moved across country I just got around to reviewing my statements and found finance charges even though I have paid on time and am only two months into the six month promotional period. I called customer service to have the finance charges removed, but they told me that there are actually two types of credit accounts and that I had been given the wrong application. I asked how to get this resolved and was told that there was no way to change anything. I explained being told I was not going to have to pay interest and then finding finance charges was not a good way to run a business. She explained that this was a problem that had been happening, but that there was nothing being done about it. So I have paid off the outstanding balance and canceled the card. I'll probably never buy anything from Bait & Switch Best Buy again. If you do open up credit, just be sure you're getting what you think you're getting.

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NATHAN
,
Oct 28, 2008 7:41 pm EDT

OK THATS FUNNY ALL OF BEST BUY BUSSINESS IS DONE IN THE CONITINENTAL USA LOL NICE TRYING TO SAY WERE IN RUSSIA HAHAHAHAH FUNNY STUFF FUNNY STUFF

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Danny
,
Oct 10, 2008 8:29 am EDT

shady businness

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Danny
,
Oct 10, 2008 8:08 am EDT

On November 2007 we purchase an entire entertainment system, TV, DVD, etc.., at no interest for three years, The salesman at the Florida store, a very nice man, was very helpful in choosing the system.
When he was making the bill he ask if we wanted the insurance to protect it in case of fire etc...I always decline that because is covered by my home home owners insurance...

Now here is how I got taken..I set up an automatic payment because I was going to be away for few month, I did not look at the online statement at each month because I TRUST THEM. But after a few month I received a past due notice, I decide to check the bill and find that the credit card (HSBC) had added the insurance I have previously decline. (done without my permission)

As a result they where charging $ 27.00 for insurance plus 39.00 fee for being past due each month that keep adding to my bill... UNBELIEVABLY DISHONEST! I end up losing hundreds of dollars! and on top of that, since I wast "late" on payment the no interest offer was cancelled, now I pay 19% apr...! ..BEWARE..!

It is a very well designed trap...

I made the call to the card co. and was answered on a very very far away country and it is very hard to make them get rid of that insurance protection plan.

It was very frustrating experience witch added many more gray hair to my head.

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The Customer
,
Apr 06, 2008 12:33 am EDT

I had read that purchasing the Best Buy extended warranty was not really necessary. If the product you had purchased was going to fail it would most likely do so within the first year when the manufactures warranty was still in effect.

Wrong, the Gateway laptop computer I purchased did fail within 8 months of purchase. However Best Buy continues to have you return the product to their service department where no service is performed. After they are certain that the warranty no longer applies, they tell you to get lost. You did not buy an extended warranty and there is nothing else we are going to do.

What a terrible organization, Best Buy.

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Best Buy rude employee

After leaving this store I was extremely disgusted and to this day, four months later, I have not returned. Best buy had a special in their ad advertising that if you purchased certain DVDs you got free tickets to movies (i believe one of the movies was The Hulk). My fiance who decided this would be a great deal purchased several of these movies one evening. Upon arriving at the cash register he asked a cashier where he obtained the movie tickets and was told they were inside these "sneak peak" boxes. My fiance assumed these cashiers had been informed by their higher-ups and knew what they were talking about so he went on his way after spending $50 at this business. After coming home that evening we discovered the tickets were no where to be found we returned the next day to speak to someone in returns about the situation. After every person in customer service/returns had no idea where they were (though the were advertised in the ad) they called the "media manager" (someone who worked in movies/music) to tell us where they were. He came up and immediately and very rudely told us that we were supposed to by certain "specially marked" DVDs (this was stated nowhere in the ad) in order to get the free tickets. This was the DAY AFTER my boyfriend asked several cashiers and floor assocaites about the special. Best buy was misinforming its employees beyond belief. The manager continued to be belligerent to both my boyfriend and I. As someone who also works in retail, mistakes like these do happen but a polite apology would have been in order considering the fact that my fiance repeatedly asked people the evening before if he was purchasing the correct item for the special. Instead this manager was continuously rude and I became disgusted with this treatment as it was not our fault! I curtly informed him that we would just go to Circuit City where they had a similar special. Rather than apologizing he continued to be rude to a long-time customer who was wronged by his company and his mismanagement! That day I told my fiance I would never return to Best Buy and I never have! My family and I used to spend thousands of dollars of computers/tvs/music/mp3 players etc there but we have never returned! I was utterly offended by teh way Best Buy treated us. I called the complaint department but NEVER recieved so much as an apology or even a freaking mail coupon.

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Prashant Singh
Radford, US
Jan 04, 2009 3:33 pm EST

I had a extremely poor experience at the Radford, VA store, I and my freinds had to wait over 1 hr just to get some one to ring us up for a home theater system, when we requested to talk to the store manager Andy, he came all wound up, and after listening tot he whole story asked us to leave as we were creating a scene, upon contacting the customer services department I got a long sympathetic talk and the crux of that talk being how can they help me canceling the online order I had placed with another retailer for the same products after being treated rudely at the store, and how could the customer service Rep. help me make that decision and place a new order with her, no formal apology or any follow up what so ever simply a email saying we will look into it.

The store incident was simply racial profiling and extremely poor in taste, we bought about 6K worth items online withing a few minutes and will never buy a cent worth of merchandise from best buy.

I will also write to Better Business Bureau and would urge others to do the same.

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Best Buy lack of service on repairs

Thursday, July 24th, 2008: I took my laptop into Best Buy to have them work on it...after all, they sold it to me. Told them to put Windows Vista back on it, and to install Windows XP on it as well to run both of them. They say it's no problem and it will be done within 3-4 business days.

Saturday, July 26th, 2008: Get a call from Best Buy saying that the primary hard drive is bad (duh!, I told them that to begin with), and that they would have to send it back to HP to get a new one because they didn't have any in stock to put in my laptop. (Good thing is I have two 160GB hard drives...) I told them to wipe my secondary and install it onto that hard drive.

Wednesday, July 30th, 2008: Called Best Buy: they're still working on it

Friday, July 31st, 2008: Called Best Buy again. They say that they were able to start installing XP on it. The verdict: I'll have it by Saturday night.

Saturday, August 1st, 2008: Called Best Buy to check on the status. "We are having an install error on your laptop. It appears that your hard drive is bad. We need to send it to our service center in Kentucky to have them work on it. It will be about another two or three weeks". I called HP about it. They said if it was sent to them, they'd have it fixed within 4 DAYS!. Told Best Buy that, and they said that they won't ship it to HP directly. I ask if I can talk to a manager. They pass the phone to some random person (don't know if he was the manager or not) and we talked about my situation. You see, the thing is - that laptop isn't for personal use. It is used for three separate businesses. One for Photography to pull images of the card in a shoot, one for Website Development, and one for Business Marketing. It doesn't end well now that I don't have a laptop for a week - I've already lost over 450$ in revenue just from this week alone. This does not include the fact that I have to cancel one website development meeting for tomorrow afternoon, and I have to cancel a marketing strategy meeting for Monday. I called Best Buy a total of 7 or 8 times today so far. They told me that they are just now going to put a larger hard drive in the laptop (and that's going to make me feel better...how!?) and that they can have it running by tomorrow at 11am. I have church service tomorrow at 11am. I need my laptop for service. What the hell is wrong with these people. The guy practically hung up on me...told me that's how it was going to happen and that he's not going to do anything else. I'm pissed at him...just because of him being rude to begin with...the younger guy did everything he could do to help me. (After being told that they were going to look at getting me a laptop for the time being while I didn't have a computer, I was told that Chris was going to call me back because he had to take care of some other things before he could look for a replacement for me). I have spent well over $3000 there this year alone between computer equipment, a laptop, photo equipment, keyboards, printers, hard drives, flash drives, memory cards, flash accessories, video games, and sound system equipment for my truck. I think I could be at least be taken care of promptly...right?

Sunday, August 2nd, 2008: So, I was expecting a call from Best Buy today about my laptop at exactly 11AM when they opened (that's what the tech told me last night right before they closed). They claim that they called me at 12PM today (Sunday), but my phone record shows that they never called me {go figure, ya know?}. I called them at 12:03pm...since I didn't recieve a call like I was supposed to, and asked what the hell was going on ( I was quite civil on the phone, mind you ). They told me that they couldn't fix it and they had to ship it out to their service center. I told them that I would be there in ten minutes to sort things out. When I got there, I walked over to the computer section and looked around because they told me that one thing I could do would be to pick out a laptop to get for the time that my laptop is in for service. I asked one of the guys in the computer section what I could do and explained my situation to Roman (spelling?) and Justin, and they not only understood what my situation was, but they made assured me that they were going to do whatever they could for me. They recommended that I talk to the head of the Geek Squad, or something like that, and we stood in the corner as I explained the situation yet again. He let me speak and then proceeded to tell me what was wrong with the laptop. I already knew what was wrong with the laptop before I sent it in to them, and he told me exactly what I told the tech that took my laptop and checked it in to begin with. I asked why we were having an issue with getting it fixed and he told me that it wasn't the hard drives, but was possible related to the motherboard, as they could not even see the drives. That can be resolved with the correct drivers from HP, but I was not able to load them with the startup of the computer when trying to install it myself. I then asked him why we couldn't just send it to HP and he told me that if they sent it to the Best Buy service center it would take from two to three weeks to get it back. He then proceeded to tell me that if I sent it to HP, I wouldn't get it back for over four weeks. I have to laugh at the inaccuracy of the statement that he made. I had just talked to Cassandra at HP's customer return center on Saturday and she told me that HP could have it fixed and returned to me between three and five days flat, all fixed. I asked the GS tech and he told me that there was no way for them to ship it to HP for me to get it fixed. I would assume that customer service would be of the utmost importance to Best Buy. I asked him what we could do, as I am losing business because of the lack of a laptop, and if it were possible to just have them replace the laptop as it appears that there are much larger issues with the laptop that we thought. He told me that they would not replace the laptop for any reason, but would rather send it out to their service center to possibly be told that the laptop is inoperable. He told me that I would have to purchase yet another laptop for the time being and that I would be able to return it when done. I asked him why he wouldn't just let me take a laptop out on loan until they have mine fixed, and he told me that it isn't "the policy." After giving up on the prospect of talking to to him and getting anything accomplished, I went back to the computer section to pick out a laptop. I settled on a 17" economy class notebook for the next few weeks. We got the laptop down from the shelf and went to the desk to check out with it. When we got up there and started to check out with the laptop, the guy I spoke with initially came and told me that I wasn't allowed to buy the Compaq that I picked out and that I had to buy an open box item that was on the display. (a bit unreasonable..I'd have to say. Wait, VERY UNREASONABLE.) I then was told that they would get one for me and get me taken care of, I took a seat and waited. Five minutes came and went..soon fifteen. Thirty minutes passed and then it got to 45 MINUTES WITHOUT SERVICE. At this point I am absolutely furious at the lack of customer service. Actually, I've recieved none except by a few people, and they did their very best. At this time, I decided to get up and find someone that could help me. At this time it is about 1:40pm...and I've already been at the store for an hour and a half. When walking back to the computer section, I found Justin again and he asked if they took care of me. I told him no, they hadn't taken care of me, and he got visibly upset about the lack of customer service and went to find someone who could take care of everything promptly. I thanked him and he came back with a gal that asked me a few questions and we went to find one that would work for me. I do not remember her name ( want to say Christine..or something like that) helped me to find one that would work and we finally got things sorted out as far as what laptop I could use for the time being. We went to the front desk and tried to check out. When we were finished, Chris from the Geek Squad came over and told me the whole schpeel about how they were going to check the laptop and get it up and running and he told me that it would be yet ANOTHER four hours till I could even pick up the laptop. At this point I am furious at his arrogance toward me the customer and told me that he had to do it and I couldn't take it home with me that moment. Due to my inordinately high blood pressure, I hardly made the half hour drive back to my house and literally colapsed on the couch. I woke three hours later (5:30pm) and left for Best Buy. I arrived at 6pm, and had to wait in line. I asked Chris if I could pick up my new temporary laptop, and he (very rudely, mind you) told me that I would have to be a reciept of the purchase printed before he would help me. I then got a print of the receipt made and went back into the line. I waited ANOTHER fifteen minutes without service...and got upset and walked around the store. I ran into Justin again and explained what was happening and we spoke about the new hardware Best Buy had, and waited for someone to get me the laptop. Soon following my conversation with him, I received my laptop (took all of fifteen seconds to check it out) and was on my way. The laptop I received is not close to comparable to the one they have, as it won't run my graphics programs near efficient enough for me as well as a multitude of other programs.

Tuesday, August 12th, 2008: I received a phone call stating that they were sending back the laptop to my local Best Buy store and wanted to update me on the progress. THIS is the FIRST time anyone from Best Buy has called me in regards to this issue. At this point, I have been trying to get a hold of Customer Service via the phone system that Best Buy has in place and finally get through, only to be told that they won't do anything about it because the laptop is "fixed." I told him that computers, by nature, are typically going to fail. This is the fourth time I've sent my laptop in for repairs, and the first time to send it to Best Buy. Now I know why nobody that I know sends equipment to Best Buy for any reason. Due to not having a sufficient laptop to perform my business as usual (web design, professional photography and marketing relations), I have lost a total of $965.00 of revenue in the past three weeks that I have not had a notebook PC. I have spent 200$ having it troubleshot by local computer techs and another $129.00 by Best Buy to reinstall Vista an install Windows XP along with it in a dual-boot configuration. My total net loss : $1294.00. My laptop cost me roughly $1500.00. What is the point of having a laptop that will continually cause issues. See article: http://www.wral.com/5onyourside/story/3361542/ . Cameron, the CR Rep for Best Buy, said that he wouldn't do anything for me, and that all he could do is offer a 100$ gift card to Best Buy. I feel that that is insufficient for the trouble that I have been put through, the time that I have waited for service, and the EXTREMELY rude customer service, or lack there of, that I received. If I have to elevate this issue, then that is exactly what I will do, as it seems that nobody can offer me a solution to the issues I've had. I am an extremely unsatisfied customer that has spent well over $3000.00 this year alone and spends an average of $5000.00 each year with Best Buy, and normally receives top of the line service when I am in the store.

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Best Buy rip off

I was speaking to a friend online who told me about a new laptop she bought at Best Buy on sale for $799 I went to look at it on line and there it was on sale at Best Buy for $749 This really aggravated me to see that a store would overcharge a customer and not say the lowest sale price which was current. This friend told me there were many college students buying the same laptop, and i felt bad. I sent my friend an email with a copy of the ad online to show Best Buy that it was their current advertised price. She did get a refund of $53.00. The $50.00 plus the tax. After I encouraged her to go back. I think it’s awful that many others were ripped off and didn’t even know it, and especially young people who are going off to college and have so many expenses.

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Dana
, US
Oct 29, 2010 10:29 am EDT

I recently switched my cell service to Verizon from AT&T through Best Buy. While in the store, the sales people admired my AT&T Sony Ericsson Walkman phone and suggested I trade it in through their Trade-In program. During the process of switching plans, the salesman tested my old phone, transferred contacts and photo's, etc. Twice during this process, I received calls on the Sony phone.

The next morning, I looked up the information as to how to receive a gift card from Best Buy by trading in the old phone. The online form asked for the make of the phone and model. Walkman was stamped on the side of the phone, though the manual had a number model on the cover; they were essentially the same phone. It asked if the phone was working; yes, as I had used it in the store the day before, did I have the power cords and finally, was there any water damage (no). The only flaw in the phone was the center navigation button was missing the tiny plastic cover; something the store even took note of but said made no difference as the button was functional.

I printed out the quote for $22.00 for trading in the phone and shipped it out. A week later I received a reply telling me that they were giving me nothing for the phone and if I wanted it back, I had to pay THEM return postage and Shipping and handling charges that may exceed $48.00! They claim the phone was misrepresented by a wrong model number. As I said, Walkman was stamped directly on the phone and that it didn't work.

I wrote back telling them YES it did work and who were they kidding. There reply was now that it WAS SEVERELY DAMAGED and I still wouldn't receive any credit for it and then rubbed my nose in the fact that they would charge me money to return it.

DO NOT TRADE IN anything to these people. The whole program is a scam so they can resell or refurbish products at a 100% profit. They are liars and cheats! I have no problem with the stores; they are upfront and honest but you are sending your items to faceless con men and have no retribution. Let this posting be your warning and PLEASE, PASS IT ON.

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Summer
San Diego, US
Apr 11, 2011 6:38 pm EDT

I bought a computer at Best Buy and declined all additional stuff they were trying to sell (geek squad etc..). The computer was at $699 and that's what I paid with the Best Buy credit card.
1 week later, I returned the computr. The CD ROM was not working. Whn I returned the computer, I realized that the sales rep at discounted the computer by $19.99 to add the geek squad for $19.99 so that the price was the same than what I expected but I had to pay for a monthly fee for the geek squad. The Mission Valley manager refused to reimburse me the $19.99 for the geek squd even though I returned the computer (I bought a Sony online instead) and even though I had not ordered that service in the first place.

2 months later, I still have not been reimbursed the $19.99! After talking several times to supervisors on the phone, making a phone complaint. I was already told 3 times that the reimbursement has been issue yet the credit card has still a balance of $19.99 that I need to pay if I don't want to be charged interest! BEST BUY=WORST BUY. Will never buy there anymore.

Ah, on the phone, I was told that the store manager should have never refused to rimburse the computer and not the Geek Squad S--- that I never used or ordered!

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wcj1920
, US
Dec 10, 2008 10:10 pm EST

Online and the store have two different promotions going on every week. Just like one walmart may have the product for one price and different online or at another store. Best Buy employees are people just like me and you. THEY DO NOT KNOW EVERYTHING. Your friend did get there refund of the difference. Sometimes Online is cheeper and sometimes the store is. THAT DOES NOT MEAN YOU ARE BEING RIPPED OFF!

Best Buy Customer Reviews Overview

Best Buy is a leading retailer of technology products and services in the United States. The company has a strong online presence through its website, bestbuy.com, which offers a wide range of products, including electronics, appliances, and home entertainment systems. Best Buy has received numerous positive reviews from customers who have praised the company for its excellent customer service, competitive pricing, and high-quality products.

One of the most significant advantages of shopping at Best Buy is the company's knowledgeable and helpful staff. Customers have reported that Best Buy employees are well-informed about the products they sell and are always willing to offer advice and assistance. This level of customer service has helped Best Buy build a loyal customer base and has contributed to the company's success.

Another positive aspect of Best Buy is its competitive pricing. Customers have reported that Best Buy offers some of the best prices on technology products, making it an excellent choice for those looking to save money. Additionally, Best Buy frequently offers sales and discounts, further increasing its value proposition.

Best Buy's product selection is also a significant advantage. The company offers a wide range of products from top brands, including Apple, Samsung, and Sony. Customers have reported that they appreciate the variety of products available at Best Buy, as it allows them to find exactly what they need.

Overall, Best Buy is a highly regarded retailer of technology products and services. The company's excellent customer service, competitive pricing, and wide product selection have earned it a loyal customer base and positive reviews from customers.

Best Buy In-depth Review

Website Design and User Experience: The website design of Best Buy is clean and user-friendly, making it easy to navigate and find what you're looking for. The search function is efficient and the layout is intuitive, ensuring a smooth user experience.

Product Range and Availability: Best Buy offers a wide range of products across various categories, including electronics, appliances, and entertainment. The website provides detailed information about each product, helping customers make informed decisions. The availability of products is generally good, with most items in stock and ready to be shipped.

Pricing and Discounts: Best Buy offers competitive pricing on their products, often matching or beating prices offered by other retailers. They frequently have sales and promotions, providing customers with opportunities to save money. Additionally, they have a price match guarantee, ensuring that customers get the best deal possible.

Customer Service and Support: Best Buy has a strong customer service and support system in place. Their knowledgeable and friendly staff are readily available to assist customers with any inquiries or issues. They offer multiple channels for customer support, including phone, email, and live chat, ensuring prompt and efficient assistance.

Delivery and Shipping: Best Buy provides reliable and efficient delivery services. They offer various shipping options, including standard and expedited shipping, allowing customers to choose the option that best suits their needs. The delivery process is generally smooth, with packages arriving on time and in good condition.

Return and Refund Policy: Best Buy has a fair and flexible return and refund policy. They offer a generous return window, allowing customers to return products within a specified period for a refund or exchange. The process is hassle-free, with clear instructions provided on their website.

Product Quality and Authenticity: Best Buy is known for offering high-quality and authentic products. They source their products from reputable brands and manufacturers, ensuring that customers receive genuine and reliable items. Best Buy also provides detailed product descriptions and specifications, helping customers make informed decisions about their purchases.

Customer Reviews and Ratings: Best Buy features customer reviews and ratings on their website, providing valuable insights into the products and services they offer. Customers can read reviews from other shoppers, helping them make informed decisions. The ratings and reviews are generally reliable and trustworthy.

Loyalty Programs and Rewards: Best Buy offers a loyalty program called "My Best Buy," which provides customers with exclusive benefits and rewards. Members can earn points on their purchases, which can be redeemed for discounts and other perks. The program is free to join and offers additional benefits based on the member's tier level.

Overall Shopping Experience: Overall, shopping at Best Buy is a pleasant and satisfying experience. The website design and user experience are top-notch, making it easy to find and purchase products. The wide range of products, competitive pricing, and excellent customer service contribute to a positive shopping experience. With reliable delivery, a fair return policy, and high-quality products, Best Buy is a trusted retailer for all your electronic and appliance needs.

How to file a complaint about Best Buy?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Best Buy. Make it specific and clear, such as "Defective Laptop Sold at Best Buy" or "Poor Customer Service at Best Buy Store."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or online service of Best Buy where the issue occurred.
  • The date and time of the incident or purchase.
  • A clear description of the product or service involved.
  • Any communication you've had with Best Buy's customer service, including dates and outcomes.
  • The nature of the issue, such as a faulty product, misrepresentation, or poor service.
  • Steps you've taken to resolve the issue with Best Buy, and the responses received.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.

Remember to be factual and include any relevant information about transactions you had with the company.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or photos that support your complaint. Do not include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Best Buy, such as a refund, exchange, or apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your narrative is easy to understand and that all the facts are presented correctly.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have filled in all the necessary fields and attached any supporting documents.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Best Buy or other users to facilitate the resolution of your complaint.

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