The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Best Buy / return policy - & restock & fee

1 United States Review updated:

Fyi... Beware!

Subject: best buys return policy check out 'snopes' and you will find
It is true!! Best buy, my footbest buy has some bad policies...
Normally, I would not share this with others, however, since this could
Happen to you or your friends, I decided to share it. If you purchase
Something from, wal-mart, sam's club, jc penny, sears etc. And you
Return the item with the receipt they will give you your money back if
You paid cash, or credit your account if paid by plastic. Well, i
Purchased a gps for my car, a tom tom xl. S from 'best buy'. They have a
Policy that it must be returned within 14 days for a refund! So after 4
Days I returned it in the original box with all the items in the box,
With paper work and cords all wrapped in the plastic. Just as I received
It, including the receipt. I explained to the lady at the return desk i
Did not like the way it could not find store names. The lady at the
Refund desk said, there is a 15% restock fee, for items returned. I said
No one told me that. I said how much would that be. She said it goes by
The price of the item. It will be $45.00 dollars for you. I said, all
Your going to do is walk over and place it back on the shelf then charge
Me $45.00 of my money for restocking? She said that's the store policy.
I said if more people were aware of it they would not buy anything here!
If I bought a $2000.00 computer or tv and returned it I would be charged
$300.00 dollars restock fee? She said yes, 15%. I said ok, just give me
My money minus the restock fee. She said, since the item is over $200.00
Dollars, she can't give me my money back!!! Corporate has to and they
Will mail you a check in 7 to ten days.!! I said 'what?!' it's my
Money!! I paid in cash! I want to buy a different brand.. Now I have to
Wait 7 to 10 days. She said well, our policy is on the back of your
Receipt. I said, do you read the front or back of your receipt? She said
Well, the front! I said so do i, I want to talk to the manager!. So the
Manager comes over, I explained everything to him, and he said, well,
Sir they should of told you about the policy when you got the item. I
Said, no one, has ever told me about the check refund or restock fee,
Whenever I bought items from computers to tvs from best buy. The only
Thing they ever discussed was the worthless extended warranty program.
He said well, I can give you corporate phone number. I called corporate.
The guy said, well, i'm not supposed to do this but I can give you a
45.00 dollar gift card and you can use it at best buy. I told him if i
Bought something and returned it, you would charge me a restock fee on
The item and then send me a check for the remaining 3 dollars. You can
Keep your gift card, i'm never shopping in best buy ever again, and if i
Would of been smart, I would of charged the whole thing on my credit
Card! Then I would of canceled the transaction. I would of gotten all my
Money back including your stupid fees! He didn't say a word! I informed
Him that I was going to e-mail my friends and give them a heads up on
This stores policy, as they don't tell you about all the little caveats.
So please pass this on. It may save your friends from having a bad
Experience of shopping at best buy. It's true! Read it for yourself!! Best
Buys return policy.

0
Sort by: UpDate | Rating

Comments

Ir
  12th of Jan, 2009
Agree Disagree 0 Votes

Here is what I find hilarious that you assume all these things. 1st the product does NOT get put back on the shelf if it was opened, especially not a GPS that could have the customers personal information in it. We have to take time to have it restored to factory, sealed, and they actually get sent back to the manufacturer as we don't sell open gps, ipods, and items that could potentially have customer information on them. 2nd the associate you dealt with must have been a ### because we can give $200 in cash back, anything over $250 in cash/check does come back to you in a check unless you are going to do an exchange. Reason being is we don't keep enough cash in the building to be able to hand that much out to every other customer. I will give you one thing, you were treated like ### at the Best Buy you went to since they didn't explain anything to you. And yes I work for a Best Buy, but our associates explain to you why policies are the way they are, and generally as well for common courtesy, as we truly aren't trying to rip you off, we would void the restocking fee if you were exchanging, as well as if the item is defective (which is not required of us, we choose to do so).

Dr
  20th of Jan, 2009
Agree Disagree 0 Votes

Most stores have similar policies. I don't work for Best Buy, but I do shop there occasionally, albeit for accessories, not devices themselves.

To
  16th of Feb, 2009
Agree Disagree 0 Votes

BEST BUY NO MORE WILL WE RETURN~FOR ANYTHING!!!. . . THIS IS THE THIRD TIME WE' HAD A PROBLEM WITH THEM!
FIRST TIME THEY MADE A MISTAKE~WHICH AFTER MUCH ADO, THEY AMENDED~WE FORGAVE THEM; SECOND TIME, CERTAIN EMPLOYEES LIED ABOUT A MISSING ITEM I HAD LOST IN THEIR STORE, WE HELD A GRUDGE AWHILE, THEN AFTER A YEAR THOUGHT OK, THOSE EMPLOYEES PROBABLY HAVE MOVED ON AND BEST BUYS ITEMS AND PRICES WERE LOOKING PRETTY GOOD, SO WE GO BACK. . . BIG MISTAKE~ NO MAS; ADIOS; YASOU; AND NO GOOD BUY TO YOU, BEST BUY~
NOW WE SAY: HELLO TIGER DIRECT, GEEKS, AND AMAZON. WE ARE YOURS NOW.

Cr
  23rd of Jun, 2009
Agree Disagree 0 Votes

No matter where you shop ALWAYS, ALWAYS, ALWAYS READ the reciept! There are several store that have a restock fee. When in doubt...ask before you you buy.

Post your comment

     

Reply to

close
Send