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Best-Box-Sets.com / How can I get my money back?

1 United States Review updated:
Contact information:

I order the following item on July 11, 2008:

1 x Friends Complete Season 1-10 Boxset, 40DVDs+2CDs (1025) = $108.98

I am still waiting on some 'good news', but by the looks of it, it seems none will be forth coming.

Despite numerous inquiries and emails threatening some kind of legal action to reclaim my funds i still have not received my Friends DVDs. They wasted no time to bill my credit card and i was praying that somehow they hadn't cheating me of my US$108.98 after not receiving my order after how many months.

People be aware, be very aware of these sites cause they seem to have one aim in mind... entice you with a sweet deal, take your money and then bluff you out when you start getting anxious/worried about your order.

Story: After waiting about 1 1/2 months, because i know things do take long at customs sometimes, i emailed requesting information on the progress of my ordered item. This was the reply from bestboxset@gmail.com

'Orders are normally shipped around 5-7 days after confirmation. Unfortunately we cannot guarantee a delivery date as the item must go through customs. It normally takes around 14-20 BUSINESS DAYS from the ship date as stated on our website. However, we have no control over how long it takes to get through this process. Tracking numbers are only available (even to us) from our shipping company after the allotted (usually a few days after shipping) amount of time has passed. All of this and other shipping information (including holiday shipping times) is stated in our shipping policy on the website.

We will ship it to the address you requested.

We will request a tracking number from the courier right away. This process takes time, please allow 4-5 days for a response. Thank you for your patience. We appreciate your business.'

HAHAHA 'We appreciate your business'... more like we appreciate stealing your money...

Being Mr. Patient and Hopeful i waited about a week and 1/2 then requested more information again, this time requesting the tracking number for the product. this was the reply, sigh!!!

...
...

This should answer most your question if not then we will reply to the
best that we can, THNX

Frequently Asked Questions

Q: When will I be charged?

A: When your order is placed, our system will attempt to charge your credit card for the amount of your order. This is done to insure that you have available funds on your credit card to cover your item. Your order ships within 3-5 days of the date you placed your order.

Basically the funds will be charged when your order is made, this is done to insure stock availabilty. If your order is not available for whatever reason you will be notified and credit card charge will be voided.

Q: How long will shipping take?
A: Please allow 7-14 BUSINESS Days for shipping. Holidays can take up to 20 BUSINESS days. Shipping is through Express Mail Service (EMS) then USPS flat rate. Ships direct from the factory new in the box, so
you never get any used/open/broken merchandise.

Q: I never received my order, what shall I do now?
If your order is past the estimated delivery date and you have not received it, please contact Customer service. If the tracking information indicates the package has been delivered, please check with your family members or neighbors. Packages are occasionally left with a building manager, or placed somewhere safe such as your porch, garage.

The parcel is sent by STANDARD FLAT SHIPPING by EMS you should pay attention on your mail box because the mail service may leave a notice for you to claim the parcel from your local postal office. If we determine that your shipment is outside of our estimated delivery time frame, we will initiate a trace with the shipping
carrier in order to locate it. Please allow up to 20 business days for the trace to be completed once you alert us of the issue. If the package can be located, it will be delivered to you. If the shipper is not able to locate the original shipment, we will either send a replacement, or issue a refund. As soon as the trace is complete, we will send you a notification via email.

Q: Why are these DVDs so inexpensive?

A: We do not sell bootlegs, copies, unauthorized material or pirated DVDs. Our DVDs are officially authorized international releases. These DVDs are the same as the U.S. released versions, the same high quality
DVD'S. There is only a slight difference with the packaging and may contain Asian and English writing. They are region free or region 1 which is original English audio and NTSC/PAL format compatible, which means
they will play on all region coded DVD players.

Q: Will these DVD's play in English and are they Guaranteed to Play in all USA and Canadian DVD Players?
A: These DVD's play in English and are Guaranteed to Play in all USA DVD Players AS WELL AS ALL OTHER REGIONS WE SHIP TO. ALL DISKS ARE EASILY USED WITH ENGLISH NUMBERS ON the BOXES AND DISKS. They will also play in any other Region 1 NTSC DVD Player. Although the sets are foreign manufactured, the sets are brand new, licensed, legal, factory made high quality DVD's. We do not tolerate or sell pirated or bootleg versions.

Q: What is PAL, SECAM and NTSC?

A: NTSC (National Television Standards Committee) is a standard used in North America and Japan. It has the ability to display up to 525 lines of resolution. PAL (Phase Alternating Line), a standard used almost everywhere else in the world, has the ability to display 625 lines of resolution. SECAM (Sequential Color Memory) is used sparingly around the world and can be found in France, parts of Greece, Eastern Europe, Russia, Africa and a few other parts of the world. However, any SECAM country can display PAL tapes in full color, but not all PAL countries can display all SECAM tapes in color. Only if they are true SECAM and not MESECAM can those VCR's display SECAM.

Q: What video standard does my country use?

A: If you're in North America, Japan, Korea, the Philippines and parts of South America, you use NTSC. Most other areas of the world use PAL or SECAM. Half of Brazil uses NTSC while the other half uses PAL-M.

Argentina, Uruguay and Paraguay use PAL-N. The rest of the world uses mainly PAL. If you're unsure what your video standard is, contact your local cable or broadcast company. Also, on the back of most video tapes is indicate what video standard the tape is. This is a good representation of what your video standard is.

Q: Do you have a minimum purchase requirement?
A: No.

Q: Is the Payment process secure?
A: Orders are processed via a secure gateway and a 128bit SSL (secured socket layer). All of your payment information is kept confidential and will be sent over a totally secure connection.

Q: What forms of payment do you accept?
A: We gladly accept major credit cards including Amex, Discover, Visa & Mastercard. Your items will not be shipped until payment is complete.

Q: Why do the DVDs I just bought skip and jump?
A: Older DVD players may experience skipping or freezing while playing some of the discs. Newer DVD players have the latest firmware and laser pickups hardware that DO NOT suffer from the freezing and skipping issues that plagued some of the older models.

Q: Do you carry the newest releases?
A: No. Best-Box-Sets is a wholesale company dealing in discounted opportunities only. All newest releases must be purchased through the studio distributors directly.

Q: Do I need to open an account to order from your site?
A: No. You can simply add the items you are interested in purchasing to the shopping cart and checkout. You will create an account during checkout, which you can use the next time you order. It will remember your billing and shipping details for easy checkouts in the future.

Q: Do you ship worldwide?
A: YES. We currently ship to the USA, Canada and many international locations. Estimated shipping costs can be calculated from the shopping cart.

Q: What is your shipping policy?
A: We currently ship to the USA, Canada, UK, Australia, New Zealand and many international locations.

Q: What is your return policy?
A: We replace all damaged goods free of charge. Non Damaged items can be returned, in the original new/sealed condition, within 7 days of delivery at the buyer's expense for a refund of item cost minus a 10%
restocking fee. Shipping and handling is not refunded. For DVD pre-pack assortments, we must receive the entire lot back for a refund, you may NOT keep the ones you like and return the rest. There are no returns on Clearance Items. There are no returns on international orders. Refunds can take up to 30 days to post.

Q: Where do you get these from?
A:These are foreign manufactured sets and may have foreign writing on boxes and/or DVD's. These DVD's play in English and are Guaranteed to Play in all USA, Canadian and Australian DVD Players. They will also play in any other Region 1 NTSC DVD Player. Although the sets are foreign manufactured, the sets are brand new, licensed, legal, factory made high quality DVD's. Oversea release is the release outside of USA. Oversea release could be USA studios release their product in the oversea market, or foreign studios release in the local market. For same title, the difference between oversea release and USA release are:

1. The packaging is usually different, and may have small foreign writing on the cover or discs.
2. Extra subtitles may be added for other languages. (These can be turned off using your DVD player.)
3. Extra audio may be added. (Again, this can be turned off using your
DVD player.)
4. Special or bonus features may be different.
5. As you can see, our prices are much lower!

...


After further, inquiries this was the last email i received


...

Someone has gave all our computers a virus and compromised our email,
so this please be patient orders are on there way. This is the onlyn email back to you for now.

Frequently Asked Questions
Q: When will I be charged?
A: When your order is placed, our system will attempt to charge your credit card for the amount of your order. This is done to insure that you have available funds on your credit card to cover your item. Your order ships within 3-5 days of the date you placed your order.

Basically the funds will be charged when your order is made, this is done to insure stock availabilty. If your order is not available for whatever reason you will be notified and credit card charge will be voided.

Q: How long will shipping take?
A: Please allow 7-14 BUSINESS Days for shipping. Holidays can take up to 20 BUSINESS days. Shipping is through Express Mail Service (EMS) then USPS flat rate. Ships direct from the factory new in the box, so you never get any used/open/broken merchandise.

Q: I never received my order, what shall I do now?
If your order is past the estimated delivery date and you have not received it, please contact Customer service. If the tracking information indicates the package has been delivered, please check with your family members or neighbors. Packages are occasionally left with a building manager, or placed somewhere safe
such as your porch, garage.

The parcel is sent by STANDARD FLAT SHIPPING by EMS you should pay attention on your mail box because the mail service may leave a notice for you to claim the parcel from your local postal office. If we determine that your shipment is outside of our estimated delivery time frame, we will initiate a trace with the shipping carrier in order to locate it. Please allow up to 20 business days for the trace to be completed once you alert us of the issue. If the package can be located, it will be delivered to you. If the shipper is not able to locate the original shipment, we will either send a replacement, or issue a refund. As soon as the trace is complete, we will send you a notification via email.

Q: Why are these DVDs so inexpensive?
A: We do not sell bootlegs, copies, unauthorized material or pirated DVDs. Our DVDs are officially authorized international releases. These DVDs are the same as the U.S. released versions, the same high quality
DVD'S. There is only a slight difference with the packaging and may contain Asian and English writing. They are region free or region 1 which is original English audio and NTSC/PAL format compatible, which means
they will play on all region coded DVD players.

Q: Will these DVD's play in English and are they Guaranteed to Play in all USA and Canadian DVD Players?
A: These DVD's play in English and are Guaranteed to Play in all USA DVD Players AS WELL AS ALL OTHER REGIONS WE SHIP TO. ALL DISKS ARE EASILY USED WITH ENGLISH NUMBERS ON the BOXES AND DISKS. They will also play in any other Region 1 NTSC DVD Player. Although the sets are foreign manufactured, the sets are brand new, licensed, legal, factory made high quality DVD's. We do not tolerate or sell pirated or bootleg versions.

Q: What is PAL, SECAM and NTSC?
A: NTSC (National Television Standards Committee) is a standard used in North America and Japan. It has the ability to display up to 525 lines of resolution. PAL (Phase Alternating Line), a standard used almost everywhere else in the world, has the ability to display 625 lines of resolution. SECAM (Sequential Color Memory) is used sparingly around the world and can be found in France, parts of Greece, Eastern Europe, Russia, Africa and a few other parts of the world. However, any SECAM country can display PAL tapes in full color, but not all PAL countries can display all SECAM tapes in color. Only if they are true SECAM and not MESECAM can those VCR's display SECAM.

Q: What video standard does my country use?
A: If you're in North America, Japan, Korea, the Philippines and parts of South America, you use NTSC. Most other areas of the world use PAL or SECAM. Half of Brazil uses NTSC while the other half uses PAL-M.
Argentina, Uruguay and Paraguay use PAL-N. The rest of the world uses mainly PAL. If you're unsure what your video standard is, contact your local cable or broadcast company. Also, on the back of most video tapes is indicate what video standard the tape is. This is a good representation of what your video standard is.

Q: Do you have a minimum purchase requirement?
A: No.

Q: Is the Payment process secure?
A: Orders are processed via a secure gateway and a 128bit SSL (secured socket layer). All of your payment information is kept confidential and will be sent over a totally secure connection.

Q: What forms of payment do you accept?
A: We gladly accept major credit cards including Amex, Discover, Visa & Mastercard. Your items will not be shipped until payment is complete.

Q: Why do the DVDs I just bought skip and jump?
A: Older DVD players may experience skipping or freezing while playing some of the discs. Newer DVD players have the latest firmware and laser pickups hardware that DO NOT suffer from the freezing and skipping issues that plagued some of the older models.

Q: Do you carry the newest releases?
A: No. Best-Box-Sets is a wholesale company dealing in discounted opportunities only. All newest releases must be purchased through the studio distributors directly.

Q: Do I need to open an account to order from your site?
A: No. You can simply add the items you are interested in purchasing to the shopping cart and checkout. You will create an account during checkout, which you can use the next time you order. It will remember your billing and shipping details for easy checkouts in the future.

Q: Do you ship worldwide?
A: YES. We currently ship to the USA, Canada and many international locations. Estimated shipping costs can be calculated from the shopping cart.

Q: What is your shipping policy?
A: We currently ship to the USA, Canada, UK, Australia, New Zealand and many international locations.

Q: What is your return policy?
A: We replace all damaged goods free of charge. Non Damaged items can be returned, in the original new/sealed condition, within 7 days of delivery at the buyer's expense for a refund of item cost minus a 10%
restocking fee. Shipping and handling is not refunded. For DVD pre-pack assortments, we must receive the entire lot back for a refund, you may NOT keep the ones you like and return the rest. There are no returns on Clearance Items. There are no returns on international orders. Refunds can take up to 30 days to post.

Q: Where do you get these from?
A:These are foreign manufactured sets and may have foreign writing on boxes and/or DVD's. These DVD's play in English and are Guaranteed to Play in all USA, Canadian and Australian DVD Players. They will also play in any other Region 1 NTSC DVD Player.

Although the sets are foreign manufactured, the sets are brand new, licensed, legal, factory made high quality DVD's. Oversea release is the release outside of USA. Oversea release could be USA studios release their product in the oversea market, or foreign studios release in the local market. For same title, the difference between oversea release and USA release are:

1. The packaging is usually different, and may have small foreign writing on the cover or discs.
2. Extra subtitles may be added for other languages. (These can be turned off using your DVD player.)
3. Extra audio may be added. (Again, this can be turned off using your DVD player.)
4. Special or bonus features may be different.
5. As you can see, our prices are much lower!

--
BestBoxSet
...


I guess the sad reality is that my money is gone... sigh!!!

Om

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Comments

  • Va
      5th of Oct, 2008
    0 Votes
    Best-Box-Sets.com - Scam
    Best-Box-Sets.com
    United States
    best-box-sets.com

    This site is a complete scam! No products are ever shipped. E-mails are never answered. Many months have passed and I have tried everything to contact the responsible people. No luck! I just scanned the internet and found many more people have had the same problem. Stay away from this site!

  • Bl
      14th of Oct, 2008
    0 Votes

    Happened to me as well. I've gotten over not getting my money back so I'm writing on every forum I can to warn others.

  • Va
      23rd of Oct, 2008
    0 Votes
    Best-Box-Sets.com - Scam and cheating
    Best-Box-Sets.com
    United States
    best-box-sets.com

    I ordered South Park Collection from Best-Box-Sets.com one month ago and since then I didn't receive any confirmation or tracking #. I e-mailed them 3 times and still no reply. Today I called my bank to cancel the payment.

    I totally believe Best-Box-Sets.com is a scam. DO NOT RECOMMEND!

  • An
      29th of Oct, 2008
    0 Votes

    Yes, I have been scammed as well. I ordered something from Australia and naturally waited. After about 4 or 5 emails later accompanyed by autogenerated responses I have to decree that this is a complete scam!

  • Da
      18th of Mar, 2009
    0 Votes

    Totally agree its a scam. We ordered the Startrek seasons 1-7 from them, lots of money, we saw 1 reply email only yet the money has been taken.
    DISCUSTING

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