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I bought a reliner made by Berkline in Otober 2005.
I was more than sure to make a good shopping with a Berkliine product.
What a deception when problems started...2 1/2 years later!
The chair started to be less and less confortable as the foam was getting...flatter and flatter in some places : right side of the seat, right arm, then left arm. A little later a big screw at the right of the mecanism broke suddenly in a big POW! Then I realised that there was a hole, yes a hole in the material at the back of the head...where it was certainly not caused by overuse!
The customer service is terrible.
They don't want to do anything but I finally got to have the mechanical part to be repaired no charge...but it is not done yet!
I'll believe it when I'll see it.
Thiis company make cheap cheap cheap products. And they dare selling those at big prices.
I don't mind paying when the quality is there but with Berkline
IT IS NOT THE CASE ANYMORE !
I will tell anybody not to buy from them and if you had a bad experience, please do the same.
It about time that big company stops making money by stealing ours!
We should get together to make a collective complaint!
Welcome!
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