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Bergdorf Goodman / Take a look of this and reconsider your decision!

1 United States

Okay.. Bergdorf Goodman has the worst customer service that I have ever had. Why? I am going to tell you all these ridiculous things that happened to me about this unhappy experience:

10/11- I was buying this gift for my friend's BD so I made an order and paid for 2nd-day shipping!

10/16- I e-mailed them because I didn't receive the item on 10/13 or 10/14. And someone wrote me back to tell me that it was shipped on 10/16 and I would get it on 10/19. I was already not happy because it was already late anyway since I paid for 2nd-day shipping. Then e-mailed them again and
someone wrote me back to tell me that $17.00 would credit back to my account due to their late delivery.

10/20- Unfortunately, I still HAVE NOT received any package. I e-mailed Bergdorf Goodman again to ask them why. This time, they told me that for some reason, the recipt was printed but the process was not fulfilled. Therefore, I felt that the person I e-mailed to on 10/16 was lying to me!

10/20- I was very unhappy so I used online chat to talk to an agent from Bergdorf Goodman. The agent told me they would ship the item to me now and waive the shipping and processing fee. However, I demanded for a good reason to explain why it took forever to process the order. But they would just
keeping asking me "May I cancel the order and replace it for you?" As an angry customer, I told her to cancel the order for me which she said she would.

10/22- I talked to another agent from online chat to complaine all of these troubles and was hoping to get some solution. Unfortunately, he couldn't do anything except kept sending all that apology messages. In the end, he also said he would cancel the order for me.

10/24- Surprisingly, I got the item when I thought it was already cancelled since I asked 2 agents to cancel the order. Then I went to online banking to see my account.... THEY CHARGED ME FOR SHIPPING when they promised me that IF I decided to replace the order, they would waive the shipping fee!!!!!!

10/24- I talked to an agent from online chat again to ask her why I still got the package when it should've been cancelled. The only thing she said to me was there was a miscommunication and she told me to send the package back to them.. DUH??!! I seriously have had enough with all these ridiculous buying experiences so I asked to talk to the manager. Again, the manager apologized like other people did and told me they will have someone to pick up my package, or she will give 20% disccount on my merchandise if I want to keep it. But I refused it because after all these troubles I have, I don't think that item was worth as that much now (still $476 after disccount)!!

I was very pissed because that was the best they could do to solve the problem.... to just pick up the package or give a little disccount, and pretend nothing has happened... What about all these troubles that made these two weeks very unhappy and tiresome ones to me? "I apologize for any delay and inconvenience. There must be a miscomunnication!"-> That's all they can say!!

In total, I have e-mailed them 5 times and chat onlined with 5 different agents including their manager! I have saved all the e-mails history and chat transcripts. Please let me know if you want to see it! Overall, this is the worst shopping experience I have ever had!!

Christine

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