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Bentley Hotel / Unpleasant Hotel Stay

1 Manhattan, NY 500 E. 62nd st.New York, NY, United States
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NO ONE SHOULD STAY AT THIS HORRID EXCUSE FOR A MOTEL. WHOOPS HOTEL... My Girlfriend took me here for my Christmas present for the weekend as a one night stay. We live on Long Island and often visit Manhattan but have never stayed in a hotel. This one came highly recommended by a friend of hers. We arrive at the hotel and it seems small (NYC not gonna really find much unless you stay at a chain.), there was a very small bar with room for 4 people at the bar and 6 people at the tiny tables. We didn't have a problem with any of this. Not until we got to the concierge desk... My GF booked us a suite with a kings size bed and paid Upwards of $700 for it ahead of time. We were told that they didn't have any suites do to a party that was going on that night and offered to refund her money for what I guess they considered a "deluxe room" Instead we were given a small room with a queen sized bed. The walls were very thin... And by 'very thin' I mean you could hear everyone and everything in the hotel. I understand it is NYC and you'll hear traffic and nonsense like that. But I could hear the old couple next door pretty much whispering... And they were doing it purposely 'cause they noticed you could hear everything (the couple confessed the next day). The guests in the other room came and knocked on the door in the middle of night cause we fell asleep with the TV on and they kindly asked us to shut it due to the fact they had an infant next door (which we did). The A/C in the room was stuck on while it was 35 degrees out at night and after several complaints (where an engineer came up to unsuccessfully 'fix' it) we wore our coats to sleep. She was extremely upset at one point and apologized to me for the uncomfortable stay. I didn't complain once to her. But it was very upsetting that she went through so much for us to have a nice weekend and apologized for it. There were some Pros though most of the staff was nice and informative, the view from the room was of Roosevelt Island which gave a nice sunrise in the morning. But aside form that the place was a nightmare. The shower was horrid water was all over the floor. They had a European style to it which was half glass and half open... But it was dangerous in there my GF slipped and lucky caught her balance on me as I was walking by the open door. We did not have enough towels to soak up the water. At that point we were done packing to take our train to LI and were just too upset to get into it with the hotel staff. I have stayed at Motels in Boston that were 1/8 the price and gave you whatever you wanted. I DO NOT BELIEVE ANYONE SHOULD STAY HERE. The only reason this does not have one star is due to the bellhops and a few of the concierges. Some of them rolled their eyes at us... She spent $400+ on the room in the long run but it took 2 1/2 weeks for her to get the rest of her cash put back on her card from the original payment. NO ONE SHOULD STAY AT THIS HOTEL FOR THE MONEY $120 IS WHAT THAT ROOM IS WORTH

Jan 4, 2016

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