Bensons for Beds
reviews and complaints

I bought a mattress from benson for beds last September recently my husband and I have experienced bad back pain my husband is in a wheelchair through having 2 discs removed from his back my back is fine but with this mattress the pain is terrible we contacted bensons we were told to send photos of the mattress which we did got a letter saying we could pick another mattress but have to pay 20% of the value plus £40 delivery when we bought the 1st mattress there was a discount on it this time it is not we couldn't see anything to our price range as money is tight through me having to give up work due to my husbands needs we asked for a refund but they refused we have 6 weeks to pick a mattress

I find it astonishing that Bensons are allowed to get away with such horrific customer services and use FIRA as a way of diverting the blame to the consumer.

http://www.theguardian.com/money/2011/dec/02/complaint-new-furniture?INTCMP=SRCH&guni=Article:in%20body%20link

With reference to your report on the above link. We bought a bensons for
beds Super King Divan and Mattress for £1200.00 after only 7 months the
Memory foam collapsed leaving huge craters in both sides of the bed and
a huge lump in the middle.

Bensons were rude on the phone when we rang to tell them about it. The
store would only divert us back to there customer support line.

We provided photographs showing how bad the bed was and stated we were
not happy and the bed was not fit for purpose.

Bensons for Beds sent a Fira inspector out who lay on the bed for a
couple of seconds in my crater, bounced up and down. Then told us that
the bed was fine and that none of the pockets were damaged.

Evidently the bed is not fine as you can no longer roll over as you are
stuck in a rut. and the is a HUGE mound in the middle of the bed.

There are thousands of complaints of the same nature on the bensons for
beds Sydney Bed online and all customers are having exactly the same
issues and been given the run around.

Those that scream loudest seem to get there 1200.00 bed replaced. But
Fira did an inspection on our Bed by giving it a 2 minute massage.

Bensons for beds rang us a week later to smugly tell us they were not
going to do anything with our bed as FIRA had said there was nothing
wrong with it.

We now potentially are having to look at binning the £1200.00 matress
and having to spend the same again.

Its disgusting.

Jay Coates

I am appalled by Bensons for Beds recent decision that the huge dips in our mattress is due to ‘normal wear and tear’. The mattress inspector said as much, but what he bascially admitted was that it was normal wear and tear because it is a pretty terrible mattress of poor quality and design - despite being £1, 000. He said Bensons never consider paying out in such circumstances. It basically seems it just a stalling atactic to make it look like they consider your case, when in reality they have no intention of doing so.

Their letter is quite frankly hilarious. The idea that it is “normal” for a £1, 000 mattress to have two deep ruts after a year of use is scandalous. And the line “the more it is used, the quicker it will reach the end of its lifecycle” is particularly ridiculous – like most people we sleep in our bed once a night – no more, no less. And we are not exactly big people! I weight 10 stone, my wife just 8!

We are considering our options as regards next steps. But the very minimum, I look forward to doing my best to disparage their brand on every social media outlet at my disposal. Please help me do so!

We have a problem with the bed we purchased from Bensons and it is still on going so i will not say to much. But we went to the furniture Ombudsman and have found them to be very helpful they have so far got us a replacement bed, but the bed Bensons is trying to offer us is a much lesser bed than the one we purchased.So we have got back in touch with the ombudsman to dispute this on our behalf. Bensons also have a Facebook page but i have noticed there is not 1 bad comment on there, which i can not believe for 1 moment. Once i get this matter sorted i will be commenting on their Facebook page about our very bad experience poor customer service and a lot more. I think your comments will be more effective on there.

were do I start with sleep to live 700... we bought the mattress 2010 and spent £1800 thinking we where buying a great mattress as me and my partner have back backs, I purchased the mattress and within 6 months I started noticing the mattress was sinking on both side of the bed... so went back to Benson for beds and they said was body impression... so left it another six months and went back to the shop and... before I mentioned what bed I wanted to complain about the lady in the shop new what mattress I was talking about... any way I explained to her it was like sleep in in a hammock and she explained need to talk with there customer services... so did this they sent a guy out to look at it he said the mattress should not be like that and will be in touch... got a letter explain form Benson for beds they are doing nothing more about it and there is nothing wrong with the mattress when you can clearly see its sunk... I have been sleeping on the floor ever since and had to go out now and buy a new mattress while I take this further.

We purchased a kingsize divan bed from Bensons for beds in December 2010, we waited 4 weeks for delivery, when it arrived it was covered in red ink, Bensons agreed to replace it and said it would be replaced within 2 weeks, we actually waited almost 12 weeks as they kept fobbing us off with one excuse after another. now a year after the replacement bed arrived the Mattress is sinking the full length of each side, also one of the drawers keeps on falling off its runners. After several phone calls and emails Bensons sent out a supposedly independent inspector he looked at the bed and took photographs, he also lied on the bed and said how uncomfortable it is as you roll off the edge he said as far as he was concerned the mattress was faulty and needed replacing, he asked if I sat on the bed and I said no and explained that I have a stool in front of my dressing table which I use to sit on, he then said that it could not be caused by sitting on it as it is along the whole length of both sides so he would recomend replacement.
I then waited to hear from Bensons, after 10 days of silence I contacted them to be told the inspectors report says the bed is dipping on the edge due to sitting on it and therefore it is my fault and they are not willing to do anything about it, I explained that this is a completely different story to what the inspector told me but customer services are not interested, they say they are intending to repair the faulty drawer but they don't know when. I intend to take this further as I do not expect a bed I have only had 12 months to be unfit for purpose so quickly.
I have also found out that the Inspectors employed by EComaster have a reputation for telling the customer one thing and writing something completely different on the report, they are supposed to be independent but as Bensons put so much work there way if they kept on finding in the customers favour would the work dry up?

18 months ago I purchased a £300 pocket sprung mattress and a £700 bed/frame Benson For Beds. Over the last few weeks I have noticed that I have been waking up with a bad back causing me pain on and off through-out the day, I looked at my mattress and noticed that the springs had given way (This is despite me turning it every 2-3 weeks). I decided to take some photos and a small video on my digital camera of the defective mattress to the store where I purchased it from - The help I recived in-store was less than useful (My cat could of given me more of a helpful respnse). I was redirected and told to contact the phone line "Customer Service" number so I did, my comments as follows... 1) Its a cheek to even call it "Customer Service" 2) "Customer Service" were very confrontational to say the least 3) To be told that a £300 mattress is cheap when you have spent almost £1000.00 with them is beyond an insult. I decided to write a letter to their HQ, this acheived absoultely nothing accept to confirm my suspicions that Bensonds For Beds have no concept of customer care - I am now currently taking this up trading standards.

Awful customer service experience in the speke store. The 3 staff in the store were very confrontational. I was only dealing with one member of staff but somehow another 2 became involved.
The women in question was extremely rude to both of us telling us not to order online as that puts their jobs at risk and sooner or later there won't be anyone in the store to show us round. We hadn't even spoken about ordering it online. The man sitting behind the desk began making conversation to which I was being polite saying we had tried a number of mattresses that day and hadn't quite made a decision. Instead of advising us he also became very confrontational telling us that was stupid as we should have only tried 4. Sure sound advice but in the manner we were spoken to was appalling. He further went onto ask us where else we had tried and what else we had been offered, to which I answered the same mattress as in bensons cheaper with free delivery. He and the women soon got very defensive saying 'well if you can find somewhere to deliver the mattresses for free send them this way as nothing is free and they will have added it onto the price of the mattress'. It was clear I was getting fed up being confronted yet the 3rd sales guy proceeded to again price up the mattress even though I had thanked them and was leaving. I appreciate sales can be difficult and often staff strive to sell for their bonuses but it felt like we were battling with 3 members of staff as we were clearly trying to leave. I don't normally complain but I was so cross leaving the store. Don't visit!

I ordered 3 beds from Benson Beds. Benson Beds have a very bad service, I can't explain how bad their service is. Everytime I called them, for a enquiry about the beds, they kept saying that their beds either not in stock or the product doesn't even exist. However, I was upset due to the fact that they sent 1 bed frame and 3 matresses on the estimated delivery date, as I order 2 same models of the same bed, as one was brown and black. They didn't deliver the other model in black as they said it never existed in this store. They then delievered the brown bed as the black bed never existed, as it took them 3 weeks to deliever. Also, the third bed was more expensive which took 3 months to deliver. I recommend everyone, DO NOT buy a bed from Benson Beds, especially from the store in Chingford. Their staff is utterly appauling, they provide one of the worst customer service any other retail store could. I would NEVER EVER buy a bed from Benson Beds, I was extremly annoyed when it took altogther, 4 months to deliever my beds. The worse part was, they delivered my bed in three months, then the drawers that had to be delivered came after 2 weeks! I got really mad at the Chingford branch. I called the warehouse, they said that the bed was already delivered at the branch, as the manager said to me that the bed is still at the warehouse which shows they lied to me. The manager of Benson Bed's Chingford branch is a complete plonker! the whole staff are the same as the manager, no respect what so ever and just lie. Do not trust them, they lie, break promises and keep extending the delivery date. I advise you all, DO NOT BUY BED FROM BENSON BED's.. you're better of buying a bed from Dream's or any other bed store.

I have been a victim of Bensons for Beds. They really are a bunch of cowboys.
I sent this letter to them on 21/03/2011. They wrote back to me telling me how sorry they were, but there was nothing they could do. (so tough)
I realise now, I should have paid that bit more and gone to John Lewis. I guess I thought I was saving money. I finished work last May and my partner passed away in October, so one thing I do have now is time. I'm going to be a pain in the backside to Bensons. I even thought about standing outside the shop and handing out leaflets regarding my experience, but that's silly. We should do whatever we can to name and shame this lot, even though I think they're probably used to it.
—
Dear Sir / Madame
On 31/01/2011, I purchased a Posturecare Pocket 1000, 135cm mattress, from your Doncaster Branch. I explained to the assistant that I had some back pain, and my existing one was far too soft.
I told her that I wanted a firm mattress that would support my back. She recommended the above, and after laying on it, in the shop for a short while, it seemed firm enough.
I paid with my debit card and received the goods on 09/02/2011.
I now find that after sleeping on it, that it sinks where I lay. It doesn’t even spring back, when I’m not in the bed. It most certainly does not support my back, as I was told it would.
I have persevered with this for over a month now. I sleep on the edge of the bed, in an effort to get some sleep, but still wake up with chronic pain in my lower back every morning. I now suffer constantly with back pain, which I didn’t before.
I had one night in York Hospital last week and woke up pain free. This just confirmed what I already new.
I did not ask for a mattress that moulds itself to my body shape..
Under the sales of goods act of 1979, the mattress is not fit for purpose.
Please get back to me straight away, as I cannot continue like this.

Yous sincerely

J R Ashmore

My partner and I purchased a matress which was deliver on the 26th January. We have had it six weeks and the one side has collapsed. I suffer from a very bad back under under a physiotherapist. I have now been told to take a phote and send it through via e-mail and they will assess the situation.

Unfortunately I am not sure how long this process is going to take and in the meantime we are sleeping on a slope as the mattress is leaning to one side.

The operator I spoke to, Katie Pilkington was very rude on the phone - as I am the customer I am not sure what the next step is as she clearly was not interesting in helping out at all.

I will be going home to take a photo and will upload this as soon as I am able to

Regards
Debbie

I had an interview at bensons for beds on monday 15th november 2010. Due to financial problems I had to phone up 'bensons' to inform them of my situation and that I could not attend today. The way I was spoken to was absolutely unacceptable. After raising her voice to me over the phone and telling me the interviews were cancelled, she said I was wasting her time and hung up the telephone. I would like something to be done about this as I have never been spoken to in such an appauling manner. The lady's name was dawn. I feel that she should of been more understanding and told me it is okay, as it was not my fault that I couldn't make the interview. Her customer service skills are definately not upto the standards they should be. I will be letting my family and friends know about this incident and there may be a loss of many customers for bensons for beds.
Miss e l carne

This company are completely incompetent from their store sales staff, through the delivery service, to their so called "supervisors".

We ordered a bed in early august and advised we immediately that we'd be paying for the bed on a card different to the delivery address. Straight away we encountered problems with the sales advisor who had run through a full finance agreement before declaring she must take a deposit due to the two addresses. Back to square one, deposit taken and finance agreement recalculated and submitted. Next to the delivery arrangements. We were offered a suitable week day which we accepted. Again the sales advisor made a second mistake and realised the address she was booking was the incorrect one and that the day selected wouldn't be available for the secondary address. We were then offered a saturday delivery which was witnessed on screen by a second sales advisor. Third mistake, they advised they couldn't deliver on a saturday despite it showing as available. A third date was then offered and accepted. This process took over an hour and the sales advisor appeared to have no clue to her job and what she was doing.

Next to the delivery service. A text message was sent out two days before the delivery date we'd selected confirming the date and time so the time was therefore booked off work. The following day we received a phone call saying that the delivery wouldn't occur as the mattress we'd ordered wasn't in stock. The delivery advisor was unapologetic despite the fact they'd confirmed delivery via text message and we'd taken the day off work to receive the order. It also wasn't explained why they'd book a delivery at time of sale and also confirm said delivery for an item they didn't have. The delivery was then rescheduled for the end of the same week.

Again delivery was confirmed via text message and time was taken off work. The second delivery date came and a call was received from a delivery driver on route to the incorrect address. He was going to the purchase address for the card holder, not the required delivery address. He also advised he had only a mattress for delivery and no bed on his truck. The delivery advisor at the warehouse was again unapologetic and confirmed the correct address for delivery when questioned. However, she could not confirm why therefore the driver was going to the wrong address. The reasons for their being no bed on the order were also unexplained. It was advised that the driver couldn't deliver even just the mattress as the address was to far from his current location and not part of his route. We therefore received no order at on this second delivery date.

A third delivery date was arranged and on this occasion a phone call was received advising that again there would be no delivery because the mattress was damaged. Due to their rolling stock method the perfectly good mattress that should have been delivered on two occasions had been delivered to other customers as no stock is specifically reserved for a customer. We are now still waiting for our bed and have arranged a forth delivery date.

Avoid this company, they are incompetent from start to finish. They have no idea about customer services and are rude and unwilling to accept the customers needs. Deliveries have to be when they say and that all depends on where you live so you only get a couple of options per week. Expect to lose lots of holiday time from work with no form of compensation in return. They also charge a delivery fee for what can only be described as a joke of a delivery service having had three failed deliveries now and awaiting the fourth.

I ordered and paid online for a mattress. Bensons very quickly took my money but didn't notify me there was a security issue. So I waited and waited for the invoice and finally called, not knowing there was a problem. When I finally got through and got that cleared up (they had no intention of calling to let me know there was an issue apparently), we arranged a delivery time. They said the mattress was coming in stock on the 21st, with delivery on the 26th, which I couldn't do so we agreed on the 27th. I rearranged meetings, and made sure I could be home all day. I was told that I'd get a text message 2 days before. SHOCK, no text message. BIGGER SHOCK, when I called to confirm, the woman put in the wrong date and they had me down for the 29th which I couldn't do. BIGGEST SHOCK, she lied through her teeth and claimed it was never the 27th. When I confronted them with dates and times of conversations, they then backed down and claimed it was 'a misunderstanding'.

NEVER BUY FROM THIS COMPANY. I won't have the mattress for at least another week, and they've gone to great pains to make this as difficult and unpleasant as possible.

On the 2nd march this year my husband and I visited benson for beds, kingsgate retail park, east kilbride, to purchase a new mattress. The lady who served us was infact the store manager called jeanette and she highly recommended the 'sealy' backcare mattress. She told us it was on a fantastic offer being 'half price' £399 instead of £799. It was the only mattress we looked at that had no price advertised! So after little persuasion we handed over a credit card and paid £399.99 for the mattress plus £20 for delivery. She said she was unable to print us off the invoice as her printer wasn't working but reassured us that she would pop our invoice in the post in the next day or so. We were giving a delivery date for the 15th march and then left the store. Two days later we recieved a 'hand written' 'epos' invoice through the post from bensons, showing the sale of the mattress @ £399.99 and delivery @ £20.
On the 15th march as arranged, our mattress was delivered. The mattress delivered didn't look like the same mattress I had seen in store so I went onto the benson for beds website just to check it was the correct mattress. The mattress was on their site but was being advertised at £299. I called customer services and asked if instore and online prices were different and was told no. If it is advertised online at a certain price then it will also be available instore at that same price. I was told that the mattress we purchased must have been £399 at that time and it had since been reduced to £299. When I asked what date was it reduced by £100 she was unable to tell me and advised me to ask the store where we purchased it. I found it strange how they were unable to tell me dates that items get reduced! I asked for a head office number to see if they could give me a date but I was told head office was customer services! There was no head office number! Only a customer service number.
I then started making random calls to benson for beds trying to get more info on the price of this mattress. The first store I called (glasgow) I was told it was £299 and had been at that price since christmas. I then called another branch and was told it was on a 5 day promotion and will go back upto its correct price of £799 in 2 days! I rang back the glasgow branch and explained that I had bought the mattress 12 days ago and paid £399 for it, again the gentleman informed me it had never been £399 since christmas and asked for my invoice number and he would check my order. After explaining I have never recieved any invoice he found our details through name & postcode. He read out our invoice details from his screen, which contained the following-
Sealy king size mattress @ £299.99
Care & protect 3 year insurance @ £40.00
Pack of twin pillows @ £7.99
2 x mattress protectors @ £19.99 each = £39.98
Delivery @ £35.00
Less a head office discount of - £2.97
Total £419.99

I told the gentleman that we never purchased any other items only the £399.99 mattress and £20 delivery. He couldn't understand why I never recieved an invoice either, showing these transactions and advised me to go back into the original store and enquire.
I went into the east kilbride store on monday but it was the managers day off, I explained the story to the assistant (james) and asked for an explanation but he was as confused as I was. He told me to come back in the morning when (jeanette) the manager would be back in.
Tuesday morning I went into the store only to be greeted by another gentleman who informed me that jeanette would not be in for a few days as her mum had just died. He was aware of my complaint and could only appologise but could not explain what had gone on. He then tried to refund my card with the £100 but accidently debited it! He then had to refund me £200 on my card. He explained to me that he was trying to contact the area manager to get some advice but was unable to, due to him being in a meeting that morning. The phone then rang while we were sitting and it was (kenny) the area manager. He said, "yes, mrs baxter is sitting with me now" and got up and walked to the back of the store so I couldn't hear the conversation about me. He obviously had something to hide! He came off the phone and told me he was having a meeting with the area manager tomorrow and he would be in a better position after this meeting to explain what has happened. I asked him for a copy of the invoice and he said he was unable give me it, I then explained that the office of fair trading need a copy of the invoice. So he printed one off and told me that if anyone asks, don't tell them I gave you it.
This is all very suspicious and I believe there has been deception and possibly fraud committed. I will never shop in this store again and I feel the public need to be made aware that when ever you purchase anything always get a reciept or an invoice for your purchase.
We were sold a mattress that was only £299 yet we were charged £399 by the store manageress! We were never given an invoice and later discovered that other items totalling £100 had been added onto this invoice (items which we never asked for or received) to balance the figures, figures being the £399 + £20 delivery we were charged. I have sent this story to the daily record and a reporter called lesley cambell from the record has been very helpful in getting me a cheque for £200 from bensons as a gesture of good will. I have had no explination as to what happened but have been reassured from bensons head office that my complaint is being investigated and treated as very serious. Lesley cambell, reporter from daily record tried to speak to jeanette (manageress in bensons for beds east klibride store) but jeanette would not comment due to customer confidentiality. I have since been back into the store to speak to jeanette after she refused to speak to me over the phone by saying she was busy with customers and unable to talk to me and would call me back, she never did! Two days running I was told she would call me back but never, so I paid a visit back to the store and confronted her. She spluttered a bit to start and resembled the look of a 'rabbit in the headlights' when I aproached her. She basically lied again through her teeth to me saying she never processed the invoice and blamed 'new staff' on the error! When I showed her the invoice with her name on it she spluttered a bit more before explaining that some other member of staff can easily put her name on invoices! I asked if each assistant was not allocated a pass word and or a personal number to enter the shops computor/ till system for security, as in most sales related positions. She explained they all had there own personal passwords but again 'new staff' just use anyones id to carry out sales! Likely story, the lies just kept pouring out her mouth! At this point I decided to leave the store as she was starting to annoy me with her lies but did tell her I was going to the papers about the hole 'scam' and it would be in her best interest to speak to the reporter from the record, the next time she calls, to have her say.
This is the first time I have shopped from bensons for beds and needless to say it will be the last. So people please be aware the next time you decide to purchase from bensons for beds, kinsgate retail park or any other store for that matter. Make sure you get your sales invoice there and then for your purchase. If there is a fault with the shops printer or system and they need to send your invoice out to you, make sure it is a proper printed invoice with a invoice number, and not a hand written one like we were sent. With regards to the actual mattress we purchased it is faultless and the delivery was also first class from bensons, they called me the morning of the delivery and told me when to expect them at 12.30 and at 12.30 it arrived.

This is possibly the worst bed shop on your high street
all promises and yet extremely poor customer services department
the customer services based at warrington are unhelpful, and very rude there is no way of complaining only by post for the breach in your contract which is inevitable as this company and its employees are amateurs with quite the worst customer service ever
I ordered an americano bed and with it a top of the range mattresss totalling £1203.00 i was happy to wait six weeks for delivery but on reaching my delivery date it all turned bad ...
1. they would not deliver on a time slot suitable to me and i was available for 90% of the whole day as i had to take my daughter to her dance class for 1 hour in the late afternoon ( and this was booked 6 weeks in advance ) despite delivery charge payment of £35.00 and i had postal notice that all my items were in stock and were due for delivery on this date
2. on questioning this i was shockingly abused over the phone first by "Emma" who ridiculed my predicament and then an hour later by a a "Craig" at customer services who was rude arrogant and abusive to me .when i asked to speak to the customer services manager
paul burgham is the managing director but is totally unavailable i was told this eventually by the store manager where i origionally bought the bed but was told he was only contactable by letter
in my attempts to speak to a customer services manager at warrington i was spoken to rudely cut off three times by a "Craig" on the customer services at warrington in succession !
3. only to be called back 1 hour later after this disagreement to be told that even though i had waited 6 weeks my mattress could not be delivered until a week later
i have cancelled my order with bensons for beds they are shocking rude and need reporting to trading standards
this is the worst company i have ever had the displeasure of
please dont waste your time and money
PLEASE AVIOD THEM AND SAVE YOURSELF THE LOST TIME OFF WORK FOR NON DELIVERY AND THE MONEY SPENT ON RUDENESS OVER THE PHONE

I ordered a bed from you in October 2009. Since this date I have had nothing b ut hassle from your company.

On my original delivery date I was advised my bed would arrive between 12 and 6pm. However after coming out of a meeting at 10.30 I had several missed calls and message s from one of your drivers telling me he would be at my address at 11am. I then had to leave work to try and make it back to my house 35 minutes away, on the way I received a message from one of your customer service team telling me the delivery van would be at my house until 12.10pm. I arrived home at 11.30 and there was no delivery van. I rang customer services who advised me that the van had left and would not be back until later that afternoon. Unfortunately I then had to take the full day off as unpaid leave as I had left work in the morning. Customer services rang me again and told me the delivery van would be with me at 18.00hrs. This time passed and the van did not arrive. I have to be at my second job by 19.00hrs. the van eventually turned up at 18.35 hrs and the bed was taken into my house

My husband is in the forces and works away so I had to wait for him to come back. He came back the weekend of the 5th December and tried to put the bed together, he then realised we were missing most of the pieces.

We rang the only number we could find on the internet, my husband was told they would resend the parts. I then rang as I knew I couldn’t get any more time off work and was spoken to not only rudely but nastily from the advisor who then hung up on me.

I rang back on Wednesday 9th December and the parts hadn’t even been ordered. My husband also rang and was told someone would ring him back which didn’t happen.

I am now at the stage where I am waiting redelivery of these items.

We have also realised after all this mess Bensons did not deliver some new pillows which we ordered. i have rang twice and had no returned calls.
I just rang back and spoke to the girl who i originally spoke to who was rude and unhelpful.

i am now awaiting a callback from a manager which i propably wont get

Overall a very stressful expererience. My home and work like has suffered and i am now on the edge of tears. All i want is what i paid for :(

I ordered two beds and mattresses from Bensons in oct. 2007, delivery on 5th nov. 2007, the van arrived minus one single bedframe, after several phone calls by the delivery men and myself we were told the frame was out of stock, the driver admitted he new this before they left the factory. Our old beds had been picked up by our local council the same morning, (at 7am) the only convenient time for either party, My husband slept on the floor for three nights until the manager of the store arranged to loan us a metal frame until our order was back in stock. I was given two further estimated times of delivery, which I had to keep pressing for, In march of this year after three visits to the store and numerous telephone calls I canceled the order of the bedframe and asked for a new agreement to be sent, after several calls again I was told this was not possible I would have to pay the original interest free agreement off and be refunded the difference, I would not agree to these terms, I e-mailed Bensons Head Office twice, I did not get a response the first time, I have now received a new contract with the correct price and an apology from the new manager at the store.

I do not feel this good enough, No one has ever asked for any payment even after I stressed concern over it, If I had not kept pushing for the matter to be resolved I wonder how long I would have to wait. I am a disabled senior citizen and this whole business has been distressful.

I bought a bed from Bensons for Beds that was a year ago 40+ phone calls 20 + letters one year on and only after lodging a Small Claim in court I have now been got my money back.
The pain (yes physical and mental) this firm has caused myself and my wife I cannot begin to describe. Customer Service is not a statement Bensons For Beds should be allowed to use as they do not understand either Customer or Service. If one person reads this and decides to buy anywhere else but Bensons For Beds then it will have been worth while sharing this experience. If you have bought from them two words GOOD LUCK you will need it, and read up on Small Claims