I ordered the Bennoti espresso system for my husband for Christmas. It arrived after Christmas, but works great and he loves it. However, it only uses the Bennoti coffee caps. As he was running out of the initial order, I placed an order for several more on April 11, 2007. Since that time, we have not received the order and all correspondence via email gets only an automatic response. Repeated telephone calls are not answered - I get an automated response telling me about their overwhelmed system and am eventually disconnected without ever speaking to a person. This is ridiculous. I have a machine that only uses the espresso pods they manufacture, but am unable to use the machine because they won't respond to an order for more.