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Bennigan's / Bad attitude

1 United States

We Stopped into Bennigans on Route 73, In Mount Laurel, NJ 08054 to sit back, relax, have a drink & a Bite to eat. We selected their "Big Irish 1 LB Burger" which claimed to be "Perfectly Grilled" on the Menu and we requested them to be "Medium Rare" & "Pink in the middle"...

The waitress indicated that we could not get them "Medium Rare" indicating some type of problem with policy or the Cook. I intern asked her "Who is going to Eat Them" to which I did not receive a reply & further instructed her to tell the cook to take them off the grill 30 to 45 seconds prior to them being fully cooked. She turned & went to process our order...

When she returned with our order not only were they not "Medium Rare" they weren't medium or even well done, but Crusty Burnt from 1-2 to 3-4 inch from the outside edge right in towards the middle...

So much for sitting back, relaxing, having a drink & a Bite to eat as the there no attempt to satisfy any of our needs or requests, including asking us what kind of Cheese we wanted or would we like fries onions...

Even after sending the "Burnt Offerings" & a very strong letter of Complaint to Bennigans Home Office, there was absolutely no attempt what so ever to satisfy this gross disservice forced upon us over this very, very, unpleasent & agravating dining experience...

They will never get a second chance to impugn us ever again.

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